Rated 3 out of 5 by Jackie123 Rooms are very mediocre
The pool area is lovely but the rooms are more what you would expect at a 3 star hotel. Very mediocre. Our room was very small and the bathroom was what you would get in a cheap motel.
Would not stay here again.
February 12, 2013
Rated 5 out of 5 by DeannaLeo Tropical Paradise!
Our stay at The Westin was even more than what we expected! The staff was incredibly warm and welcoming! They went above and beyond to make sure you were happy & comfortable! The hotel was very well managed and organized. The grounds were absolutely beautiful and everything was easily accessible including shopping right next door. The restaurants and food at the hotel were very well portioned and delicious. The gym had quite a lot of equipment and very well maintained. I would definitely recommend staying at The Westin and hope that we will be able to stay there soon!
July 20, 2014
Rated 4 out of 5 by skywalk77 Almost Perfect
My wife and I celebrated our honeymoon here and had an overall excellent vacation, except for one minor glitch. My wife and I came back from a day excursion snorkeling and diving and we did not necessarily look our best. Normally, the valet crew would take our towels and were very courteous and polite. This time, however, the valet crew treated my wife like a second class citizen and told her to take her towel and put in the laundry herself in a rude manner. I think her appearance had something to do with it, but that was unacceptable. It was something little, but it put a damper on the rest of the day.
December 12, 2011
Rated 4 out of 5 by mamadana1 great location
Westin has the best location for water sports and dinning & shopping. Very friendly staff.
August 4, 2014
Rated 2 out of 5 by LongTImeSPGmember Truly disappointing experience
I've stayed at many SPG properties, I'm very close to life-time platinum. I've actually stayed at this property 2 previous times and was extremely satisfied, this stay was much different. I've stayed at old budget property rooms that cost me 1,000 points that were nicer than the room we had in Maui. I can't believe I paid 50,000 points for a room that looked like it hadn't been touched for 15+ years. Dirty and torn wall paper and carpet so old it was coming up from the floor. . The Westin Maui didn't seem to recognize loyal SPG members at all. In fact, the clerk who checked me in appeared to be bothered by the fact she had to check me in and there was no one checking in at the time. On the first morning, once the waiter found out we got 'free continental' breakfast, we never saw him again. I made my reservations a year ago because I had received suite night awards because I had stayed 75 nights last year. Not only did I not get a suite upgrade, I got a room that I could have gotten at any low end hotel. I'll admit, this was my first terrible experience with Starwood, but it was really bad and really 'lessened' what otherwise would have been truly memorable vacation.
August 12, 2013
Rated 2 out of 5 by Disapointed2 Disapointed
We made reservations several mobths in advance for our aniversary. We were given a terrible room with seperate beds
January 29, 2013
Rated 1 out of 5 by johnnie99 Hotel underconstruction
reservations did not mention that during our stay that they would be remodeling two whole floors of the hotel.
July 25, 2013
Rated 5 out of 5 by Lcarr Our favorite hotel
We have stayed at the Westin Maui for many years now as a family and often just my husband and myself. I do not believe
you can find a better location to stay. You can walk to shopping and dining. The pools are great for children of all ages and then their is an adult pool if you want no children around. The beach is just steps from the hotel and is a perfect swimming and snorkeling beach. The rooms are clean and the views are great. The spa is top notch. The only negative is the pools do get quite busy so reserve your spot early. Bring the family and everyone of all ages is happy at the Westin Maui!
May 8, 2012
Rated 1 out of 5 by tom60 room accomadations
I can't believe that you could say you did a upgrade when you put us directly above the service entrance for deliveries. We were awoke at 5:30 every morning for deliveries from trucks noisy people and trash trucks. I could understand this if it was a 100.00 room not a WESTIN RESORTROOM I guess being a star rewards means nothing as this is for repeat customers and i did not recieve repeat experience but a poor experience. This was a vacation in Hawaii not NYCity. We asked for a room change but only told filled up. We also refered our freinds to your hotel and they also experinced the same as they were next door to us. Thank you for making our last 4 days a miserable experince.
February 20, 2013
Rated 2 out of 5 by NotThrilled42 This hotel was OK
No comments - if one can't say something positive, then they should keep their comments to themselves.
September 5, 2013
Rated 5 out of 5 by 6103MENG Nice amenities & location
Location in Kaanapali is nice and central and being next door to Whalers Village was great for a quick walk to get sundries and other supplies, souvenir shopping, breakfast or a cool snack in the evening. Good outdoor facilities for pool, beach, or just sitting at the outdoor tables to dine on take out is also a plus. We also enjoyed seeing the McCaws, Cockatoo, Koi, Swans, etc. There was something for everyone to enjoy.
All of the staff were very nice and attentive.
One big negative was the inadequate amount of parking spaces. Everyone rents a car but there's not enough parking for each guest so you end up having to use the valet service.
Overall we enjoyed our stay at the Westin.
July 11, 2014
Rated 4 out of 5 by Susan1012 Remodeled rooms nice; bathroom not designed for women
October 2013 stay. Lovely remodeled rooms, but the shower is impossible for ladies who wish to shave their legs. There was no tub, which was OK for our short stay. We had an ocean view immediately above the tree the birds roost in overnight. When the birds arrive around 5pm, the noise is deafening. Forget about sitting on your lanai until later in the evening. We will stay at the Sheraton in the future.
July 29, 2014
Rated 1 out of 5 by TheyGuyUwontCallBack DON'T STAY AT THIS HOTEL!!!
This is our second trip to Maui. We really regret staying at the Westin. We didn't feel like we were on vacation. Poor service all around, excessive time waiting to get towels and everything else. Air conditioner not working first night, second night air conditioner completely broke and was moved to a room with a poor view (vs. ocean view). Took 1 hour for bellman to come and move us at 2:00 in the morning. Front desk WON'T answer the phone, EVER!! They could have cared less about us. Poor communication between maintenance and management. No one knew what happened to us the next day, we had to continue to explain it over and over. No one even told us the room was fixed the next day. We found out ourselves. They could have cared less.They did not even offer any kind of re-imbursement because the trip was PRE-PAID. They offered to take off the resort fee for a few nights - BIG DEAL!! I spent OVER $100 on breakfast the first day. They are more than happy to place a $700 hold on your credit card the whole week, when the entire stay is PRE-PAID, but NOT willing to re-imburse anything back to a credit card if there is any problem. I don't really think gift certificates are appropriate re-imbursement, I didn't pay with gift certificates, why should I accept them for re-imbursement. Management won't call me back. They don't want to refund any money. THEY COULD CARE LESS. DON'T STAY HERE!!!
October 22, 2013
Rated 2 out of 5 by Smythe1234 Dirty and Rude
We were part of a wedding group of 14+ staying at the resort and I feel compelled to post a review because everyone shared a similar experience.
Check-in was a fiasco with the bride and grooms room not reserved properly, and the person behind the counter showed zero interest in being proactive in finding a resolution. Others, myself included, did have correct reservations but were unimpressed with the attitude of those behind the counter.
Room cleanliness was an issue as well. For that much money I'd expect the occasional dusting above the wardrobe, wiping down of the door handle area, and someone would change the sheets at least once in 6 nights.
The little guy behind the bar in the adults only pool gave my girlfriend some lip about only ordering non alcoholic drinks one day. I'll give him the benefit of doubt and assume he noticed us drinking previous days, but asking that type of question could be taken the wrong way by someone who has issues with alcohol. Overall impression of everyone behind that bar was not good.
As for the towel check out, the new set up as of June 1 is an obvious attempt to peddle more upsell items while providing services. I don't need to take the "Maui Jim Challenge" every time I get towels.
Enjoyed the pool set up, some employees were helpful, but overall impression was not good. It's obvious there is an attempt to increase revenue underway, as we were not treated as valued guests, but as constant targets for additional cash flow.
June 2, 2013
Rated 3 out of 5 by Kimberly29 Westin Experiences
The Hotel itself is beautiful and lush. I think it is the best on the Kaanapali strand. However, I was disappointed when I checked in and was assigned a tiny room directly across from the service elevator. During the 10 minutes I was in the room, the noise coming from the elevator was virtually non-stop. When I made the reservations months earlier< I was promised a nice room with a great view. I paid the extra. I was reassigned a room over some machinery that ran constantly and did not get much sleep. It was so noisy. I was so disappointed but tried to make the best of it. The concierges were great and very helpful and I was impressed how organized your pool staff was. However, I did not like the fact that I had to pay for lounges and umbrellas for the beach as well as daily resort fee. I felt that your hand was in my pocket and I was being taken advantage of. The resort fee should have covered these charges. The parking attendants were gracious and helpful. Overall, I enjoyed myself in spite of getting little sleep due to noise.
July 31, 2014
Rated 2 out of 5 by Goodmant19 Anything but "heavenly"
We stayed at the resort from 6/23/13-6/30/13 and had construction going on daily from 9:00 am-4:00 pm. It sounded like the workers were going to fall through the roof above our room on the 7th floor. We also received notices twice that we would be without water in our room for several hours during the day. Who wants to go to dinner sandy and salty from a day at the beach because you cant take a shower??
The Westin is suppose to be known for their "heavenly beds", right? I've stayed at other Westin resorts and have experienced how wonderful they are.... And I'm pretty sure the beds we had at this resort were not the "heavenly" beds. They were horrible!
The people at the pool/beach activity hut were nice but wayyyyy too pushy trying to up sell items, especially the cabanas. They gave me the "used car salesman" vibe... Not good!!
On one of the days, my 18 year old daughter and her friend went back to the room to take a nap after the maid had already came and cleaned our room. They awoke to find the maid in our room. When asked what she needed, she asked to use the phone. She used the phone, speaking in a different language, and left quickly. I found that extremely odd!
The self parking lot needs improvement. The spaces are so close together, it was nearly impossible to get in/out of the car and I'm a pretty slender person. There were nights we couldn't find parking. After driving through the lot over and over waiting for a spot to become available on the last night, I decided to pull up to the front of the hotel and they were nice enough to valet the car for free.
July 2, 2013
Rated 4 out of 5 by tiffiny great outdoors
the pool was spectacular for the children and adults also..kind and happy staff
August 2, 2014
Rated 1 out of 5 by dsingh84 pools were great, and that's it. Disappointed
Sink clogs until someone got that fixed on our last day. AC repaired on last day as well. Not to mention the curiosity of someone that was in our room I'd we never got cleaning service when there was a half eaten Apple in the trash can that no one looked into after mentioning a couple times. Elevators smelled terrible by the way.
Banging over and over didn't help for the honeymoon relaxation, but we understood that was part of renovations.
We loved the villas time share presentation and were very close to purchasing that, but the up keep of the westin had us questioning a little.
September 9, 2013
Rated 5 out of 5 by chrisnebraska Thanks
We really enjoyed our brief stay and would definitely recommend to others. One huge benefit was that the pools were not saltwater. Because of this, we are excited to bring our children back with us the next time we stay in Maui. After being at the beach and in the ocean, we tasted enough salt water and it was refreshing that your pools had fresh (regular) pool water. There needs to be an upgrade on the hot tub/spa, though. Beautiful setting and perfect location. Parking included in the price of the room (or resort fee) was a big plus and very convenient as well.
July 16, 2014
Rated 1 out of 5 by Ceh613 This Hotel ignores its guests
I stayed at his property 3 times between Nov and Feb of this year, was only SPG floor once, despite lifetime gold status. On my middle trip I was charged 3 times for Internet access, 3 x $104 / week. I noticed when doing my expenses and phoned the hotel, was transferred to accounting, left my name, phone number and account number, no returned call. I was sent an email asking for this public referral, but if I had an issue to please send a private email. I did, along with a PDF image of my bill showing the 3 charges for over $104, no response from the Hotel.
Add to this frequent long lines at reception as another sign of uncaring staff and I recommend you stay at one of the other fine Hotels at Ka'anapali.
February 15, 2013
Rated 2 out of 5 by Lu01 Construction nightmare
Was here for medical conference and stayed1 week of which My family endured Endless jackhammering, no water for 2 days and 2 faulty firealarms at 8pm or later at night of which when going down the stairs from the 10th floor encountered unsafe stairwells....electrical cords strung down the stairs, dusty/dirty, ...I wonder whar OSHA would think! They also charged my credit card for the amount of my stay of 1 week >2,000.00when it also had been paid thru the conference and took there sweet time crediting it back to my account after several talks with management. The front desk doesn"t know what there doing....They didn't even know when the fire alarms were going off. Would NOT recommmend this place to anyone !
November 12, 2013
Rated 2 out of 5 by JMNYC Disappointing service despite beautiful property
I am an SPG Platinum member and booked a room using Starpoints for an impromptu getaway. Having been to the Westin Maui as a child with my family, I was excited to return and introduce my boyfriend to the beautiful property I remembered -- the lovely artwork, the amazing brunch buffet, and the magical pool/beach area.
While the grounds were as beautiful as I remembered, and the pool/restaurant staff were lovely, the front desk staff disappointed severely.
I originally applied Suite Night Awards to the stay, but upon speaking with SPG Platinum Concierge before arriving, I was advised that availability looked good and I was likely to get a Platinum room upgrade without using up my Suite Night Awards. Upon checking in, I was told that the hotel was fully booked, and no Platinum upgrades were available. Not a huge deal, but the front desk wasn't at all apologetic. The mountain view room was fine, except for very slow drains in the tub and sink,
On our first day, we returned to the room at 4pm to get ready for a luau dinner, only to find that the room had not been cleaned. I spoke to the front desk to make sure there wasn't some sort of mix-up with our reservation, and the staff member defensively replied, "well, our staff have until 4pm to clean the rooms." When I pointed out that it was already 4pm and the room was not clean, she simply replied, "well, sometimes it takes them longer." I didn't actually mind that the room wasn't made up -- I simply wanted to make sure the hotel knew we weren't leaving -- but I did mind the unfriendly reply.
Besides the lack of a room upgrade, I was really disappointed in the Platinum benefits provided by the hotel. I understand that this is a resort property in a popular area, but there were virtually no Platinum benefits that didn't require additional purchase. Nearly all perks were 10% or 20% off additional purchases or services. As such, I didn't feel rewarded for my loyalty in the slightest -- I felt that any reward was contingent upon additional custom, which is contrary to how most Starwood properties acknowledge my loyalty.
One of the most appreciated Platinum benefits is guaranteed late checkout. However, this property doesn't offer this benefit -- Platinum late checkout is "upon availability." When I requested an extended checkout at exactly 8am the day of our departure (the first moment I was permitted to place the request), I was denied. Funny that it was critical that the staff clean my room immediately when I was departing, but not at all when I was staying. I ultimately negotiated my way to an extra hour in the room, but once again, the staff was defensive and unfriendly regarding my request.
While the property remains magical, I was disappointed in the service -- on my next trip to Maui, I will opt to pay more to stay somewhere else where customer service is a higher priority.
October 18, 2012
Rated 2 out of 5 by UNINFORMEDGUEST Under Construction
You need to inform guests that the hotel will be under construction and give them a deal for tolerating such conditions. The construction elevator, the back-up noise of trucks, the jack hammering, drilling, etc. We couldn't use our room during the day. We were woke up early with construction. This was annoying when you're on VACATION. Why are you doing construction during SPRING BREAK??? One of the busiest times of the year???
The key cards worked one out of 10 times.
The bathroom doors didn't lock.
The paint is peeling off. The wallpaper is bubbling all over the place.
April 22, 2013
Rated 5 out of 5 by AATOCA Outstanding Hotel on the Famous Kaanapali Beach
The Westin Maui Resort & Spa, Ka'anapali definitely exceeded my expectations. Very friendly and eager to help staff. Practically brand new building and very nicely appointed rooms with all necessities, including very nice beds. Excellent fitness room. Outstanding grounds with waterfalls, multiple pools and various shops, restaurants and guest services. And definitely location - right on the sandy beach with calm, warm and inviting ocean and near the Whalers Village restaurants and shopping! This was my first trip to Hawaii and I sure hope it was not the last one. Mahalo! Thank you!
July 11, 2014
Rated 4 out of 5 by Shirley1225 We love Westin Maui Resort Hotel, but it needs help!!!
Our overall rating was good..we had some issues with some staff members, and our room was not always cleaned to our espectaions, i.e., supplies missing, also room was not properly cleaned on our last day (bath supplies only were replaced) but beds were not made before we left Maui. During 1st few days the refrig. froze everything incl. our drinks. Mechanic tech. turned down the refrig. temp. than it leaked water everywhere. We had to pay $73 for 2 sandwiches thru your in-room service + tax & tip.! That is rediculously high!!
**We are Platinum members of SVP!!!**
September 26, 2012
Rated 4 out of 5 by Hawaya Hotel Review
We have been in this hotel when it was first built and have been coming back yearly since then.
This hotel has a lot to offer for families, newly weds, and anyone else who enjoys relaxation and fun. The swimming pools are excellent especially they have an adult pool only which is great!
The location is just right it is between KAPALUA/Napili and LAHAINA . The weather in KAANAPALI is perfect. The staff are very friendly and accommodating.
July 22, 2014
Rated 5 out of 5 by MaiG Exceptional Staff and Wonderful Stay!
This is our second time around at this resort. I contacted the hotel directly to book my stay and I was surprised by the fact that they were very accommodating and managed to fit me in despite the last minute notice (and it was during the high season month of March!). I honestly can not say enough about this resort or the staff. We encountered only one issue during our stay and it was dealt with in a timely manner and to our satisfaction. The buffet breakfast was wonderful, the rooms spacious and comfortable, and the overall property is just stunning. The location is phenomenal as it puts you within reach of many activities and amenities as well. A special thank you to Minsun who made our stay unforgettable and truly understands what exceptional customer services really means.
April 7, 2014
Rated 4 out of 5 by julyhoneymoon Perfect romantic getaway!
We had a great time staying at the Westin Kaanapali for our honeymoon. The hotel was excellent in all areas and the location was extremely convenient in terms of location to other businesses and excursions. We can't wait to return for our anniversaries in years to come!
July 26, 2014
Rated 3 out of 5 by Janellem Westin Ka'anapali
While I appreciated the upgrade to an ocean view room, the room was not available until 3:45PM, even though they promised 3:00PM. My husband wasn't feeling well, otherwise this wouldn't have been a big deal. The biggest disappointment was the room was above the alley between whalers village meaning we heard the delivery trucks, the trash dumps, the recycle dumps, the backing up trucks, etc. Even with the door closed. I wish the front desk would have disclosed this as I would have opted for a room that was quiet without a view.
March 6, 2014
Rated 3 out of 5 by Beda233 No ocean view
I wish I could post a current photo of my ocean view room. I'm sitting on my patio while my baby naps. We upgraded using starpoints because we knew we would spend 2-3 hours mid day back at the room while he napped. What a disappointment. We look straight ahead to the ocean tower and to the right we see the roof of the beach tower. We also had a nice conversation with the maintenance workers yesterday who were picking up trash from the roof we adjoin.
We can see the ocean if we stand up on our balcony, but that's the only way. Maybe I've been spoiled by Gold status over the years. With upgrades at check in at most resorts.
It's still a nice place, but don't upgrade. Not worth the points for what you get. Maybe paying guests get better views?
September 3, 2013