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Rated 3.6 out of 5 by 649 reviewers.
Rated 1 out of 5 by diss this when i checked in it was down hill from there. they placed 2 adults and 2children ina king bed that i was told at the time of making the reservation they had doubles.worst time and sleep of my life to come down for the parade activitesand be ignore by the staff very rude i felt like iwas a nobody there and they just wanted to filled rooms.never come back! November 25, 2013
Rated 3 out of 5 by Stayed here so many times... And this time it was so-so. I am SPG Gold and got placed in an accessible room (which I do not need nor want instead of SPG floor. I got switched after I called. But no one wants to change rooms. After a long day at work, I arrived after 6 to find my room had never been cleaned. Unacceptable. So I am not feeling as good as I once did about this SPG property. October 13, 2013
Rated 2 out of 5 by Rock&Roll disappointment I stayed here last year and many choices for this year's (today) Rock & Roll Marathon weekend. I was very disappointed. When I checked in I was informed that last year's breakfast was not being done, main reason I was staying. As a running a bagel and banana from Starbucks really doesn't make it Room was changed as I had requested to a king bed however it was located next to elevator which proved to ruin a good night sleep do to other patrons. I have stayed at other hotels for runs and always the runners where placed together in a quite location I had left my luggage with the bell man since room wasn't ready which was fine but when he called after we checked in and called our room to ask if he should bring them up I was surprised he just did not bring them The room had a slight musty ordor and dated but by then I just wanted to forget it I will say that the VIP after the race was very nice and well staffed I have stayed at Westin in Maui for the Marathon and it was wonderful but I must I must say that bearing any unforeseen reason this will the last time I stay Herbert July 20, 2014
Rated 3 out of 5 by Rude Staff The hotel itself is very nice. The staff, however, is rude. The check-in line was very busy and I just wanted to ask where I could check my bag for storage. I asked a concierge my question and he continued to walk right past me and mumble an answer I was barely able to catch. When I went over to the bellman that he referred me to, the bellman took my bag and gave me my ticket without ever looking or speaking to me. July 14, 2014
Rated 5 out of 5 by Comfort in downtown Chicago. This hotel gave me a very quiet room which was comfortably luxurious. July 22, 2014
Rated 4 out of 5 by Nothing wrong, but nothing great either Our lake view room was comfortable but not overly spacious. A chaise-style chair was very comfortable and the step-in closet was large enough to keep our luggage out of the way. Our view of the lake was largely blocked by a neighboring building; while certainly a pleasant view for a complimentary upgrade, I'd not personally consider it worth a premium price. The lobby is long and narrow and felt crowded even with just a handful of people in it. The hotel was reasonably well-located for sightseeing, shopping, and business. The el/subway is about a ten-minute walk to the red line and as the hotel's name suggests, Michigan Avenue shopping is essentially at the front door. The platinum breakfast amenity is a credit at the coffee kiosk in the lobby, which was in my opinion inadequate. Overall, our stay was OK. Were the Westin the only Starwood choice in town, we'd return but we'll likely try one of the other Starwood properties on our next visit to Chicago. November 15, 2012
Rated 5 out of 5 by Location cannot be beat in Chicago! Just completed an 8 day stay in the Westin Michigan Ave. for business, and again was impressed by the staff and stellar location. The suite I was upgraded to made for productive meetings and a comfortable stay. I utilized the restaurant and bar and was completely satisfied. As always the staff was attentive and very helpful! November 21, 2012
Rated 5 out of 5 by Great night sleep When I travel to Chicago for biz or to take the wife and kids shopping, we stay at the Westin on Mich. Ave. No where else unless they are booked! Great value, beds, pillows (my wife and I bought the pillows they sell online since we sleep so well at this hotel). We recommend this hotel to any one, any time. December 28, 2013
Rated 5 out of 5 by employees The hotel stay was wonderful. it was our first time at this hotel and we will return. Everyone was kind and helpful with the exception of one very rude African-American woman working the gift shop. My husband went to purchase two sodas and she never took her ear buds out of her ears while checking him out, rudely and curtly replied to his questions, and seemed generally very unhappy in her customer service job. July 13, 2014
Rated 5 out of 5 by Best Hotel We stayed at this hotel to celebrate my daughters Graduation! Everything was perfect we got a lakeview room. Room was clean and the staff was great!!! The location is perfect for shopping and eating. Lots of choices!!! Room was ready at check in at that was awesome!!! You can't go wrong staying here!!! July 2, 2013
Rated 4 out of 5 by Amazing personal service We love to stay at this Westin for it's central location to Rush & Oak shopping - as well as the great Michigan Ave strip. But most of all, we appreciate the wonderful personal attention we receive from the management staff - specifically Nurper. She's incredibly thoughtful and always accommodating. April 9, 2012
Rated 5 out of 5 by traveljune The accomodations were fabulous and the staff made the celebration of my daughters birthday wonderful. After a day of shopping we arrived to our room and found a birthday cake & card for my daughter, she loved it. A special touch that will provide a great memory. We plan on staying here again. June 8, 2013
Rated 5 out of 5 by Fabulous Wedding Local Though the wedding we attended was not in the Westin on Michigan Ave., it was the perfect hotel. The staff was welcoming, and the location could not be beat. Thanks to the concierge, we were able to walk to the most interesting restaurants and other fascinating destinations. Highly recommend! March 19, 2013
Rated 4 out of 5 by This hotel needs more customer service staff Front desk and at-your-service numbers rang over 10x before pick up. Asked for receipt to be emailed since check out line was too long to wait. Haven't received a receipt yet. July 19, 2014
Rated 2 out of 5 by Hotel left a great deal to be desired Stayed in room 2244. There was hair in the bathtub. Trash (rubber band and a wrapper) on the floor when I entered. The carpet is coming up. When checking in the process was easy. When leaving I had to wait 35 minutes to leave as two lanes were open at 9a.m. in the morning. Unacceptable. April 12, 2013
Rated 1 out of 5 by Terrible service, no SPG recognition I had to wait an hour and 20 minutes for check in, then received very poor, rude and unacceptable service, worst I've ever been treated at a Westin. Was then dismissed to a very small and unclean room. I will never return to this Westin and do not recommend it to anyone. November 16, 2012
Rated 1 out of 5 by Unpleasant experience. Hotel is very noisy. In the middle of the night a neighbor was being very noisy, when we tried to call the front desk the phone in the room was not functioning. Had to use cell phone to call hotel, over an hour later someone finally came to quiet the neighbors. December 1, 2013
Rated 3 out of 5 by Heat in Room did not work and Parking is TOO HIGH I stayed at this hotel for 2 nights and it was not what I expected. First the heater in the room did not work. It blew out cool air when I had it on 88 degrees. So I went to bed really cold. I felt that the rooms were not updated for being a Westin. I did not have much of an option for food. I am a platinum member with SPG and I was given a pastry and reg coffee for a breakfast option. My overall stay was average. Nothing to really get excited for. Parking was another issue. They give you a card to text your name, room number,and ticket number to so your car would be ready when you get down stairs.I did that everyday and when I got down there my car was not there. They spent a minimum of 10 minutes to get my car. I complained to the girl that was working and she said that she would look into that. Then the day after I leave the hotel I get a call from the parking at hotel saying they are getting my car now....WHAT!! I also got a text saying they were getting my car and Im thinking to myself.....Im not even in the same state any longer. I told the lady that they either needed to get rid of the card staying to text or fix the problem and ALL SHE HAD TO SAY WAS: WE WILL CONSIDER THAT!!! Parking was the biggest issue I had at this hotel and I was still stuck paying $67.00 PER NIGHT. Not very happy about that. I don't know if I would stay here the next time. July 21, 2014
Rated 5 out of 5 by This hotel has a great location. This hotel is located in an area that is easy and safe to walk to restaurants, retail shopping and local attractions. My husband and I stayed at the Westin Michigan Avenue for a relative's wedding, held at the hotel. The rehearsal dinner was off-site within two blocks away and took less than five minutes to get there which was to our advantage as we arrived late to the hotel. The check-in process was smooth and fast, and staff was very courteous. Breakfast, the next morning after the wedding, was in a private room of the restaurant at the hotel - found the food and service to be excellent! June 14, 2014
Rated 3 out of 5 by Weston experience Hotel was clean and staff pleasant and professional. Great location that is central to resturants and shopping. Initial request for feather pillows went unfulfilled. Parking at hotel very expensive $54, with a 28% tax rate added. December 30, 2013
Rated 5 out of 5 by Friendly staff and located in the heart of downtown Chicago. The staff was very friendly and made us feel welcomed. Also the location is ideal for someone who wants to spend time downtown. There are plenty of restaurants and shopping close by. Highly recommend staying at the Westin Michigan Avenue. January 9, 2013
Rated 5 out of 5 by Great experience! Great experience! I just want to say thank you to the staff, specifically the front desk on Christmas morning. They were so helpful and in great spirits even while working on Christmas morning! Thank you! December 26, 2013
Rated 3 out of 5 by Westin Michigan Ave We stayed here in late October 2012. The location was great and the staff was friendly. However, the amount of points we spent, I expected the facilities to be cleaner. The bathrooms are in desperate need of an update. November 5, 2012
Rated 2 out of 5 by Fitness Center Lacking Most important feature of hotels I stay at is good fitness center. Limited weight machines that were missing many of the important attachments. Disappointing and unusual for Westin who markets fitness February 14, 2013
Rated 1 out of 5 by Cannot Get a Reciept I was told on checkin that I could have my receipt emailed to me. They even asked for my email. Well, two phone called and 8 days later, no receipt. What does it take to get a receipt? April 21, 2012
Rated 3 out of 5 by $59 to park my car!! I have always stayed at this hotel when traveling to Chicago, but not sure i will again. This is the most I have ever paid to park my car at a hotel... $59 a night are you kidding me?? August 2, 2012
Rated 3 out of 5 by WEstin Michigan AVenue Room had dirty socks under the bed that we found when we dropped an earring and were looking for it. The telephone did not work and needed to be repaired November 12, 2013
Rated 4 out of 5 by Great Hotel for Both Leisure & Business Travelers This is a favorite hotel in downtown Chicago for me when on business or when on personal travel alike. I feel the rates at this property are consistent with the quality and location of the hotel. I recommend this hotel. Two aspects of this hotel I enjoy: 1) Location: You’re directly on Michigan Avenue with access to top shopping and restaurants. Also, you’re just blocks from the lake which is nice in the summer. There are a few theaters nearby on this end of Michigan Avenue which is also nice if you’re looking for an evening event after dinner. 2) Value: While rooms are a little dated and somewhat small, I feel the rates are fair and thus I would continue to stay and recommend this property. For SPG elite members… I find this hotel to be fairly full because of its awesome location and affordable rates. As a Platinum member, I am normally offered a room with an enhanced view, but I’ve never been upgraded to a suite, for example. If you’re traveling on pleasure and want more space to relax with friends or family, I recommend using your Suite Award Nights rewards to increase your likelihood of an upgrade for your stay. October 15, 2012
Rated 2 out of 5 by Disappointing experiences I stayed at the Westin Michigan Avenue Chicago on two consecutive week-ends, the first with my husband (found a cigarette carton in a non smoking room?) and the second with my sisters and their children. In both instances, check-in was needlessly long (waited in line for over 25 minutes and there were only two parties ahead of me). I checked on our room requests on the first week-end in the hope that we would receive the type of accommodation requested on the second week-end. This didn't occur and the front desk staff member was confused and flustered on both check-ins. It took one hour and 25 minutes to finally resolve our getting enough beds to accommodate our party. I was told that we would get a roll away to provide sufficient beds since we wound up with king beds and not the two queen beds requested. When I requested the roll away, I was told it would cost me $40 extra. I finally slept on the floor using the couch cushions. I know this was a busy week-end on Michigan Avenue, but what a disappointment. We are gold members of the Starwood franchise and are questioning our investment. So much for earning and cashing in Starwood points! November 25, 2013
Rated 3 out of 5 by Great location The location of this hotel is ideal for your first stay in Chicago - seems a bit out of the way when you're looking at a map, but it's not. October 23, 2011
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