Rated 5 out of 5 by Pam55 Pet Friendly
The BEST pet friendly hotel I've ever stayed in. Generally hotels give you terrible, smelly rooms because you have a pet. The Westin went way beyond to make our dog feel welcomed too. Thank You!
October 6, 2013
Rated 3 out of 5 by JbKI Filthy room:(
I've stayed at this hotel many many times. This time we requested the workout room with a treadmill. Unfortunately we never got to use the equipment. Our bathroom was filthy. Hairs everywhere. Disgusting toilet. I complained and they moved us to a clean room, but now i admit I'm hesitant to stay there again. They did give us breakfast vouchers but I'm not sure that made up for the gross-out factor.
December 29, 2012
Rated 4 out of 5 by Randall Good stay and location
I enjoyed my stay at the Westin O'Hare. Close to the airport and restaurants. Hotel bar is a little strange in layout. Tried to leave the parking lot around 4:30 on a Thursday afternoon and it took me 30 minutes with a line of people.
September 30, 2013
Rated 5 out of 5 by StuckinChicago Going the extra mile
Myself and two of my colleagues were recently stuck in Chicago due to the snowstorm. We ended up having to stay an extra two nights. One of the managers, David, helped us by applying our "event rate" to the extra nights and the concierge, Denise, made sure we were well looked after at the restaurants she recommended. Great job all around in making weary and frustrated travelers a little less so.
February 12, 2013
Rated 5 out of 5 by MplsBachelor Excellent Staff, Excellent Stay
Stayed at Westin O'hare for a bachelor party weekend in Chicago. Right next to the Blue line and airport shuttle is awesome. Matthew and Cecilia (spelling?) were my favorite people in the world. They helped with a lot of requests and really did a good job of putting up with me. I have nothing but good things to say about this property!
August 26, 2013
Rated 1 out of 5 by Susan Stay anywhere else, not at the Westin
1) Waited 10 mins at the front desk & resorted to tracking down restaurant staff to get checked in. 2)We were told that we should checkout at about 9AM because of construction in the hotel (we reserved a standard 1PM checkout). 3) We were in the room for 20 mins when maid BARGED RIGHT IN (!!!) to give us a dirty robe. 4) at 8:30AM a maid knocked on our door to 'ask us when we were leaving'
February 26, 2013
Rated 5 out of 5 by teri124 Perfect Stay
Everything about this hotel was just perfect. From checking in, our room, the breakfast room and bar were excellent. Even the Gift Shop was excellent. We found the shuttle very easily at the airport and the location could not be better. The train (the Blue Line) was right down the street and it made our daily trek into the city so convenient. Thank you for making our stay a memorable one!
November 7, 2012
Rated 2 out of 5 by Sal9965 Executive suite failed to deliver
We booked the executive suite as the rep presented it as a great room - nicest in hotel. There is no way it was 700 square feet - there were no French doors as the picture showed and the amenities were standard. Not worth the extra money. We were in room 1116 so perhaps that was a bad room but I called and asked front desk and they assured me it was a suite.
July 29, 2013
Rated 5 out of 5 by Musicman0324 Chicago trip
I was in town on business with a client. As always, The Westin O'Hare was a pleasure. From arrival at the hotel to check out, the staff was friendly and helpful, the room was great, and the amenities perfect, including the gym, which i used this time.
September 22, 2013
Rated 4 out of 5 by Martha333 Great Concierge
The Rosemont Westin has a particularly good concierge (Denise). I have stayed at this hotel four times since April (two-week stays each time) for business. Denise has consistently been extremely helpful, informative and delightful each time I stay. She is a fabulous asset to this hotel.
September 10, 2013
Rated 5 out of 5 by Rap541 Fantastic!
I just got back from the Stargate convention and I wanted to make sure the hotel staff knew how awesome the stay was. For starters the room was great, and my friend and I adored the Heavenly beds. My friend arrived before I did and the staff made sure she was comfortable. It was a scifi convention and I have been to hotels where the staff was put off by the weirdness but one reason I like this particular con is that the hotel itself is very welcoming.
I do want to give special kudos to the hotel restaurant. The food was fantastic - there was not one meal I didn't enjoy. My friend with me had allergies, and Marlon the waiter was not only attentive to it, he made sure in subsequent visits to let us know what my friend could and couldn't have, and he also had a wonderful sense of humor. Olga and Manuel were also wonderful. Really the meal service was just really attentive and I liked that a lot. The staff made us feel special.
Also the pool was pretty nice :D
August 19, 2013
Rated 4 out of 5 by Marko1 Convenience
This hotel is located perfectly for a quick visit via air to Chicago. A shuttle that loops every 15 minutes gets you from the airport to the hotel without a hassle. You can also walk a block and a half to a rapid transit station from which you can take a traffic free ride into the center of Chicago at a low cost. In between, the hotel provides a solid Westin experience.
June 12, 2013
Rated 4 out of 5 by Kev67 Westin O'Hare
I have stayed at this property twice in the past few months. My first experience was less than satisfactory. This stay was much better, although I am still not sure that this property lives up to the Westin brand standard. The lobby and restaurant are nice and the conference facilities are good. The rooms, however, just do not live up to what I have come to expect from Westin.
October 8, 2012
Rated 4 out of 5 by TSA1 Nice room, lacked additional room amenities
Our room was nice and clean. It lacked additional amenities because all it had was a desk, chair, tv, and small coffee pot. Our toilet needed to be unplugged 3 times because water did not flow properly. The hotel staff was great. The hotel location was. Excellent, close to many restaurants, activities, and the airport. Construction going on in the lobby area and 2nd floor.
February 21, 2013
Rated 3 out of 5 by ghostgirl1 Average hotel
Cleanliness was okay. There were spots on the carpet. The bathroom robe had spots on it. Customer service did not seem to care that some of us had transportation cancelled because of the Storm Sandy. They were not helpful in trying to get us other forms of transportation. The restaurants and food were too expensive!!! Not sure if I would want to stay at a Westin anymore.
November 3, 2012
Rated 5 out of 5 by GratefulSPGmember Friendly, accomodating staff
I appreciate the desk clerk letting us check into one of our two rooms early so we could go into the city. The shuttle driver kindly took us right the the "L" train stop. The bed was very comfortable, 2-headed shower wonderful, and room was large. I wish we had been staying more than just one night. BTW, Giordano's Pizza, just a block away, had amazing Chicago-style pie.
July 6, 2012
Rated 2 out of 5 by SAVBT No up to previous standards
This visit was disappointing compared to previous. The hall way to my room looked like it had not been vacuumed in a few days. My room had food crumbs around the seating areas and the carpet was soiled in a few places. The mirror in the bathroom was chipped and worn around the sink. To me, it is time for a complete hotel make-over, plus better housekeeping inspections.
June 15, 2012
Rated 4 out of 5 by OHBoy614 Nice place!
The front desk staff was very friendly. Jennyfer stands out as having particular interest in making sure we had a pleasant stay. The room was clean and the bed was very comfortable. My other half wasn't a fan of the pillows, and the bathroom could use some updates. Never ate at the hotel as the cost seemed very high. But overall, I'm looking forward to future stays.
August 1, 2012
Rated 2 out of 5 by Chas1434 Problems
First my room had no heat. I called teh front desk 3 times in a 5 hour time frame. The last call I was told that they checked it out and needed to order a part. Then I was asked if I wanted to stay in that room or move to another.....
I also lost $3.75 in a vending machine after moving rooms and was told "Sorry about that"....
Nice hotel good atmosphere but ......
January 6, 2013
Rated 5 out of 5 by Didi Recent Stay at the Westin O'Hare
Hotel has a nice atmosphere, is comfortable and met all of my travel needs.
October 7, 2013
Rated 2 out of 5 by Dave99 Sweltering in Chicago
I attended a two day conference at this property this week. During the stay, my pesonal room and especially the conference rooms were not comfortable. I realize that it was warm and humid outside, but tolerating the same weather in the meeting rooms and particularily at night in my personal room made this stay a very unpleasant experience.
June 28, 2013
Rated 1 out of 5 by Anin Rude and Unhelpful Staff
The hotel management clearly does not care about its guest. There is ZERO recognition for a SPG Platinum Guest (a Lifetime Gold). There was an unwillingness to be helpful. We had requested two connecting rooms (for our young children) and they did not even bother to do that. We had actually called ahead and even had the SPG Pltinum concierge call to arrange this. The front office staff is the WORST of any SPG hotel we have stayed in. In particular, the front office manager had an awful attitude and probably is ill-suited to be in any customer service role. One of the elevators trapped my husband for a short while, the door of one of the three rooms we had got stuck and the airport shuttle was late. The staff at the restaurant was exceptionally nice and helpful and so was housekeeping and valet. No one was there to help at the Fitness Center or answer any questions about potential spa treatments. There is a cavalier attitude towards guests.
June 6, 2013
Rated 3 out of 5 by Dave43 This is a fading hotel from many standpoints.
I stayed one night this time but have stayed here many times before. Three problems with my room. First, there was significant mold apparent in the shower. Secondly, the TV worked poorly. I asked to have the remote fixed but after it was repaired, the remote still worked intermittently. Finally their was a hand towel hanging up that had red stains on it.
December 20, 2012
Rated 5 out of 5 by dancemom66 nice hotel
we had a great stay. We were with a huge convention and it never felt super crowded or crazy. The elevators were never full and things were clean and fresh. Didn't eat in the restaurant...I heard there were a few problems with that but the starbucks was great. The rooms were big...wish you could turn the heat down more, it felt a little stuffy at night.
March 4, 2013
Rated 4 out of 5 by weekendtraveler04 would recomend hotel
good shuttle service
walking distance to train downtown
Hotel is nice facility
Rooms are well-ventilated and kept up
Gym - good cardio but could use more weight machines
Pool - small but present. Hot tub working
Restaurant - good food
September 9, 2013
Rated 4 out of 5 by J1223 Nice staff, good location, few things need improvement
Dirty bathroom when we checked in, called to have it taken care of while we were out for the evening and it was not done. Service express sent a $5 coffee shop certificate to say sorry and cleaned it a day after check in. Room was well worn, furniture scraped up, carpet was shredding, tiles were loose in bathroom very surprising for a Westin...
December 28, 2012
Rated 3 out of 5 by Mags23 Nice Hotel
This is where the convention that I was attending took place so this was really the only choice. My only suggestion for improvement is that the restaurant has the slowest service ever and I would rate the food average at best. For the price I was expecting a little more. Perhaps a little more staffing for events that will fill it up this much.
October 31, 2012
Rated 5 out of 5 by Rap541 Very Welcoming
I was at the hotel for the Creation Stargate Convention and frankly the hotel is one of the reasons I am going to attend this convention at the same hotel in 2013. Scifi fan conventions can bring out a different sort of crowd and I have gone to cons where it's really obvious that the hotel staff was off put by the costumes and behavior of the con guests. Not at this hotel! The staff was excellent and incredibly responsive and the rooms were beautiful. Convention attendees receiving a discount at the hotel resteraunt was a definite plus as well - it was a nice change from other conventions I've attended where the "weird scifi fans" - who generally are *wanting* to spend their money - are given the back of the bus treatment. Any time I had a question for the staff, I got an answer with a smile and a really genuine response. I got the vibe that the hotel was happy to have us there and it made an already fun weekend just extra special. Way to go!
September 30, 2012
Rated 2 out of 5 by Norton81 Wet rooms with no assistance
We had a clear leak in our room. The whole end of our hallway was musty and damp. The carpet by our bathroom was saturated and the ceiling was bubbling. We would slip walking in an out of the bathroom the floor was so wet. We complained at the front desk and they said they would have it fixed or offer us a different room. They did neither!
August 8, 2012
Rated 1 out of 5 by Mislead Misleading information
The reservation specialist provided incorrect information at the time of booking. Had the reservation specialist been honest regarding the proximity to the attractions I was coming to Chicago to visit I never would have booked at the Hotel.
September 2, 2013