Rated 4 out of 5 by Taxman1040 Great remodel
It has been 18 years since I was last at this property. Now sure I'd expect some remodel to be done in that period of time, but the property is just fantastically beautiful. An easy hop away from the airport and a quick walk to the "l" stop which took me downtown in short order. Sure beats renting a car.
June 4, 2014
Rated 5 out of 5 by MArk Great Business Hotel
Excellent hotel and in an excellent O'Hare location. Hotel is working hard to keep itself looking fresh and it shows. Food in the restaurant was also good. My one complaint is that the cleaning staff was very slow. I had to work in my room during the stay though I would leave for blocks of time and told them they should clean my room. Even though I might leave for an hour or more (and told them I would be gone so that they could clean the room), I'd find them working on the same room as when I left or the message wouldn't be relayed. One day during the stay the room wasn't cleaned until I called down at dinnertime
April 6, 2013
Rated 4 out of 5 by Watchdog Great service!
After many flight delays I arrived at midnight to very friendly yet professional staff who efficently checked me in. Even the shuttle bus driver was excellent. The driver did a very good job calming down a very unhappy customer who was extremely unhappy and vocal that it was taking so long to get to the hotel. (The unusal travel time was due to extremely unusal and heavy traffic in and around O'Hare, which of course was not the driver's fault.) Check out in the morning was very efficient and equally as friendly. And the hotel had a free shuttle service to take me to the business I had to get to for meetings. This latter service was a very unexpected and pleasant surprise.
June 26, 2013
Rated 2 out of 5 by WendyFromCalifornia Two star quality
Extra fees were not mentioned during the reservation, including parking, breakfast, wifi in room. Room is not sound proof. We heard noise in hall way at midnight. The outside and lobby looked good though. Another good thing is that the TV and programs were good and the room is spacious.
So if you reserve a room, ask as many questions as possible because you may be surprised to find you have to pay here and there. And dont trust just the phone conversation. We initially booked 4 nights but got email confirmation with only 3 nights. We called back to learn the fourth day would cost 40 percent more. Luckily we had backup plan and we did not need to stay the fourth day there.
June 20, 2012
Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014
Rated 3 out of 5 by NotAHappyGuest Falling Short of Expectations
I have stayed at this hotel several times, which is generally average on all accounts.
Last week my air conditioner was broken, the maid service forgot to clean my room, the food that I ordered (soup) was delivered cold. Everything just went wrong. It was not one of this hotel's finest moments.
The worst is their green initiative. You can opt for the 'green choice' where they claim you are doing the eco-friendly thing by not washing sheets/towels. It's really just a disguised cost-savings play to avoid maids from cleaning your room. How does not making my bed or taking my used dishes out save the environment?
May 27, 2012
Rated 1 out of 5 by Jen2745 Terrible Experience
We booked this hotel because it looked very nice and because of it's distance from the airport. We won't be staying there again. We prepaid to park our car there while we traveled and had a horrible time getting in the lot. Then when we checked in they assigned us a room where guests were already staying. Thank goodness they weren't in the room when we opened the door. After going back to the desk for the third time, we were given an upgrade. Well, it was not an upgrade at all because the thermostat didn't work. It was 78 degrees in our room the entire night. Anytime we called down to the desk we were put on hold and nobody ever came back on the line. This was a terrible way to start our vacation.
March 23, 2014
Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 1, 2014
Rated 2 out of 5 by KKM1121 Nice, but deceptive
The hotel itself has very nice and spacious rooms, however, the parking is a bit confusing. As a first time guest it might just be due to inexperience with the hotel, but the sign clearly says that overnight guests get charged $25 and yet there's no way for a guest to tell the ticket machine that when they go to part before checking in. At check in, the employees do not ask or check if you are familiar with the parking process and so when I left I had to pay $50 in parking since I had no discount ticket to give the machine when paying. Outside of that, the beds were slightly uncomfortable (though I'm used to firmer mattresses) and the shower had low water pressure and the water barely got hot. Lastly, in addition to the room and parking fee they wanted to charge for wifi use as well. I find that absolutely ridiculous and will not be staying again.
May 19, 2014
Rated 5 out of 5 by 1Murphybrown Good beds
Lovely hotel....didn't like the shower...provided hair spray...that was appreciated...
June 4, 2014
Rated 2 out of 5 by jaybird Remodel problems
Ask front desk to get two rooms adjoining for friends that were arriving a few hours later; or at least on the same floor. Front desk said it couldn't help us. We arrived a little past 2:00 in the afternoon to get the rooms together only to be told it wasn't possible. Once in our room #417, then the construction noise started right above us. It continued past the 6:00 stop time the staff said would happen. Saturday it started a little past 8:00 am. before the 9:00 start time. Tried to watch a moivie and heard nothing but ponding throughout. We even heard the workers scuffling alond on Sunday morning.
March 4, 2013
Rated 4 out of 5 by StaleRoomService Nice stay, but not soda-addict friendly
Diet Coke at convenience store: 3.89, from machine: 2.00. lolwut?! Also, what if I don't like Coke products (I don't). I would've killed for a Diet Pepsi instead of a Diet Coke.
The room service food was ok, but a little stale. And it took far too long. 30 minutes+ for a piece of chocolate cake?! And it may see like a strange complaint, but the chocolate cake was far too fancy. After a very long and difficult weekend I just wanted a big slice of plain-old cake, not a special recipe chocolate cake for one.
BTW, when I read that the cake came with "assorted berries", I didn't think that meant a couple mushy strawberries. This seems to be a problem for the whole kitchen. The breakfast buffet also had mushy/moldy strawberries. Pretty gross.
And what is it with the highway robbery for Wifi? Everyone knows that Wifi costs you very little to offer at the scale that you deploy it. For christsakes, you get complimentary Wifi at Starbucks. One would think that a hotel room that cost 50+ times as much wouldn't be nickel and dime'ing me on something that you can be pretty sure is essential for my stay.
Other than that, it was a good stay. Very nice and comfortable room. Easy access to the airport.
June 3, 2014
Rated 4 out of 5 by Brentv911 Overall an A
Pros - Very nice hotel, facilities and staff
Cons - No frig or microwave in the room.
menu prices just a tad high.
Also if you get Internet in your room, then you should automatically get it in the meeting rooms if you are there for a conference. I was very surprised that i was there for an APCO conference and we got internet in our rooms but when i checked into the internet for the conference and was told that this was an additional fee. I'm from a small town in Iowa and maybe this is normal for Chicago. But i would think if you get the internet for your room it would include the entire building.
June 26, 2013
Rated 5 out of 5 by Robyn858 A Wonderful Hotel
I've stayed at the Westin O'Hare on a number of occasions and I have never been disappointed. The hotel staff is always very friendly and accomodating. I get a sense that they really care and they want my stay at the hotel to be fabulous. The rooms and bathrooms have always been clean and neat, and while I never sleep very well outside of my own bed, I must admit that their beds are some of the most comfortable I've slept in while away from home. The hotel itself is also clean and neat and the aroma they use in the main areas is fantastic. It's a very safe bet I'll be staying here again and again.
April 18, 2012
Rated 2 out of 5 by DisneyFan Not quite up to standards
The hotel is certainly convenient to O'Hare and the shuttle service was very efficient. However, my room was a little disappointing. The TV didn't work; this turned out to be a faulty remote controller which was repaired after a phone call and short wait. The bath tub didn't drain and while standing in the shower, I also noticed mold growing over many areas in the bathroom ceiling. And during an early morning thunderstorm an exterior window blew open allowing rain to pour into the room (doesn't speak well to room security either since the window obviously was not locked). This might have been a room not used often, but why put a SPG Gold member in such a room? Overall, just not well maintained.
July 27, 2012
Rated 5 out of 5 by Cutie21 Surprise in the closet !
Upon getting to our room everything looked very clean and fresh. The room had been redecorated,and the bed looked wonderful ...especially after our long drive. Upon further inspection,imagine our surprise when we opened the closet to set the safe,where i on the floor lay a crumpled pair of ladies(we think) underwear and a pill on the floor. We did not report it,as we had a flight in the AM and did not use the closet. Some staff member was careless. We will continue to stay at Westin hotels,including this one,because we know we always have a good experience. Hopefully no more surprises!
January 12, 2014
Rated 3 out of 5 by JAT1957 Just OK
Everything a business traveler should expect, but nothing that special. On the pro side a nice lobby with quiet seating areas and free Wi-Fi helped compensate for one of my greatest hotel peeves - expensive in-room Web access.
Airport shuttle service is convenient and free. Room comfort is up to par for this level of hotel.
Staff messed me up over a late check out - misleading me and then charging $84 for an extra couple of hours. Still on my credit card so I'm pretty steamed about that. But work requires me to return tomorrow, so the front desk is going to hear about that in person.
October 15, 2012
Rated 5 out of 5 by WorldFlyer11 Last Minute Relaxation
I made a same day reservation due to the airline having a flight delay and missing my connection. There is nothing more aggrivating then dealing with the unknown of airtravel. Once I arrived at the Westin, I knew I would be able to relax in one of the heavenly beds. The room was exceptioanlly clean and the bathroom has very modern fuctures and offered a large amount of space. If I had a nother forced overnight at O'Hare I would absolutely stay there again.
May 2, 2014
Rated 4 out of 5 by Goban Good all round performance.
May 27, 2014
Rated 5 out of 5 by Scot34 Everything perfect
I have been using Park Sleep Fly for 10 years. This is first time Westin ORD was on the list. I hope this Hotel is on the list all the time. Can't ask for better service. Food wonderful. Love the bedding and the rain shower. Will always stay here if is on the park seep fly list for when I travel.
May 15, 2014
Rated 5 out of 5 by godiving55 A good stay over four days and three nights
The hotel definitely is by the airport and away from the city, very much so. THe hotels physical look is very appealing, the staff was very attentive and gracious, the room was comfortable, the bar lounge relaxing,the staff very friendly, the breakfast of the first day was reasonably priced, the second not so much so, the food was tasty and fresh, Myfriends and I enjoyed our stay at the hotel. Thank you.
May 1, 2014
Rated 5 out of 5 by Arthriticgeezer Eased pain of air travel
After a day of exhausting delays and missed connections, United Airlines booked me overnight into the Westin O'Hare with a complimentary $70 room voucher. The 9th-floor room smelled fresh, was quiet, spotless, and looked as if it had recently been renovated. The king-sized bed was incredibly comfortable. The high-thread-count white sheets, pillowcases, comforter/bedspread and matching shower curtains were all new. Towels seemed new too. No time to use the free Spa with sauna and hot-tub. Took a long hot bath in the morning and left refreshed in time to catch my rescheduled connecting flight. Amazed that Westin can offer such luxurious comfort at that price. Joined their SPG program because of this experience. I'm now a fan.
March 1, 2013
Rated 5 out of 5 by Anne1970 staff is tops
I've stayed here before and thought it was excellent. This trip added to the impression, particularly in terms of the staff. A banquet server noticed I had not eaten my salad and realized I was feeling ill. She immediately brought me a ginger ale to settle my stomach and asked about bringing me crackers. It was very touching. She continued to check on me through the dinner, although I was unable to eat anything. The front desk staff was also impressive and efficient. One of them actually remembered my name when I came back with a question later in the day. My one suggestion - stop charging for wireless access in the rooms. It doesn't make sense when the lobby wireless is free, and I would really appreciate the additional perk.
December 3, 2012
Rated 4 out of 5 by jod1234 Excellent service
I travel every week, and never right reviews. But this hotel deserves to be reviewed. I had exceptional service from the front desk staff. I had a doorman and another gentleman help me load and unload boxes that I had shipped in. Not just once...but twice. Both gentelmen were happy and very pleasant.
I really appreciate the cheerful help while I am away form my family and my home.
Both these 2 gentelmen went out of there way to help me. One even let me use his personal umbrella!
Thanks again for the great service! Keep up the good work! I will be back!
April 24, 2013
Rated 3 out of 5 by SFOTravelers Great hotel for business but not guest friendly!
I stay here often!! Good business hotel; value for dollar; location; good facilities BUT the front desk staff clearly not happy with their job; were having a bad day or just generally not plesant people. Not sure what the issue of the day was but they really are not representing the Westin or Starwood Program well. This has been a recurring theme; I can recommend from a practical perspective but I am not sure if I will return or just take my business elsewhere! I'd rather stay somewhere where they at least act like they appreciate you being there.
July 20, 2012
Rated 4 out of 5 by Cadence Good, but could improve
I had stayed at the Westin O'Hare a year ago and was not impressed, so when I had a chance to stay here again, I decided to give them the benefit of the doubt. Things had improved from last year, although things could still be tweaked. Housekeeping was great, but the hotel needs to improve their SPG member recognition. I was not offered a room upgrade, and had to prompt the desk for my amenity. I also had to go to the front desk twice, even spoke to the same person, about a billing issue - was charged for internet when it was supposed to be free.
August 25, 2012
Rated 3 out of 5 by FlytheTail Don't stay here until renovations are finished
I stayed here just one night and, although nothing was awful, the renovations in the lobby were significant enough to make the hotel rather unpleasant. Most of the lobby was closed and so everything was in a temporary status. The airport shuttle is only once every 30 minutes and was late to arrive.
My room was nice, with a high ceiling, but both the phone and the floor lamp were broken. I contacted the hotel after my stay and informed them of this, as well as a few other things, but they never responded.
March 15, 2014
Rated 4 out of 5 by GK27 Nicely renovated
Recently renovated. Rooms and facilities very nicely done.
May 15, 2014
Rated 5 out of 5 by gracielu Welcome relief!
American Airlines canceled my flight out of Chicago O'Hare to Philadelphia late one evening. I was offered a room discount at the WESTIN. It had been a hectic evening with no flights out, missing luggage and yes, hungry. The WESTIN was a welcome relief! It was a warm smile, delicious meal and a great waiter in their Benchmark restaurant, the room was refreshing and cozy. The exhaustion lifted when my head hit the pillow. I will not be flying American Airlines anytime soon, but the WESTIN I will surely see you in the near future! Thank you!
July 1, 2013
Rated 5 out of 5 by JoeJ1 NEWLY RENOVATED !!! GREAT LOCATION !!
A VERY NICE MAKE-OVER !! THIS HOTEL MADE A STRONG ATTEMPT AT BECOMING A NEXT-LEVEL HOTEL AND NAILED IT !!
May 12, 2014