Rated 5 out of 5 by 1DrNana Alex saved the day
I am writing to let you know of the exemplary customer service I received from Alex when I arrived at 1:00 a.m. on Tuesday, July 15th, 2014 in preparation for my doctoral graduation at Fielding Graduate University. I made reservations for my husband and me several months ago, as my school required for group reservations. Later, I made extra reservations for family and friends. When no family and friends could join us, I cancelled the extra reservation. When I arrived on 7/15/14, I discovered that both reservations had been cancelled. Alex, unperturbed, listened to my story, looked up my reservations, and reinstated me in the system and found a very nice room for me. He rescued this situation from what could have been a disaster for me. This has been a joyous week for me as a result of Alex's efforts! You need more staff like Alex who understand what it means to provide excellent service to your guests.
July 25, 2014
Rated 3 out of 5 by Disappointed2311 Room for improvement
This property is under going construction at this time. I would have expected better service especially with all the inconveniences.
I don't feel that they put forth the effort to go above and beyond the downsides due to the construction. ie: inconvenient location of public restrooms and not having the escalator running to access them. Food was average at best. The dust and noise from the construction was ridiculous as well as monitoring over all temperatures in meeting/general areas.
February 26, 2014
Rated 4 out of 5 by Darc Very nice hotel - no free amentinites though!
The hotel is newly renovated/decorated which is very nice, however anything else that one might want - ie: parking, food liquor is priced rather high. Back to parking - OMG! $25 to park for the night, but you can upgrade for for $50 to a continental breakfast at $12.50/person and $12.50 for parking. Otherwise you are left at the mercy of the parking machines at the entrance - no easy explanation as to which of the 4 slots to swipe either of 2 cards in your posession . The lines to get out were so long, thus we were not the only ones experiencing confusion. We paid $20 to leave for the evening (should have been $19 but no change came out and no receipt). We then went to the desk and they did swipe a card and comp us for the rest of our parking, but this whole procedure needs to be fixed desperately.
April 1, 2013
Rated 4 out of 5 by Jrhd4u Misleading Info
I called and made my reservation for a business trip with the SPG desk. They told me there would be a shuttle serice available for my Wife while I was in meetings. There was not. The only shuttle they have is to the airport. The other issue I had was with the Concierge not being available during the day. Multiple times myself or my wife went to ask questions and there was no one there. The hotel itself was nice and clean.
July 3, 2014
Rated 5 out of 5 by Rose63 Very Nice
The hotel is very neat but encourage cleaning staff to change linens on the bed. I enjoyed the environment. Overall, I enjoyed staying. If I visit Chicago again I will come back and also encourage others to stay there. Good job!!!!!!
August 11, 2014
Rated 3 out of 5 by Kohl nice big room
room was very clean and big. all staff were very nice and helpful - however Elevators did not work most of the time I was there. very inconvenient-due to a bad knee. Food in the evening at the function was not very good, Drinks way too expensive. -but it was a nice get-away.
August 7, 2014
Rated 5 out of 5 by stargate45 Great stay for convention!
I stayed at the convention for a convention and it was a blast! The Westin was very clean and had a very good restaurant.
August 18, 2014
Rated 5 out of 5 by TJD24 Great Weekend
Plenty of room for our convention. Comfortable accommodations and courteous service by all the staff.
August 19, 2014
Rated 5 out of 5 by Vicki474 Beautiful Hotel, Exceptional Customer Service
The customer service I continue to received everytime I stay at the Westin O'Hare is nothing but Outstanding!
August 18, 2014
Rated 5 out of 5 by nsx12 Great fitness center
I enjoyed my stay. A drinks machine on my floor might have been nice, but I appreciated the two (rather than one that one often gets) packets of caffeinated coffee. The fitness center was very nice, and I had it, the pool, and the hot tub all to myself. The food at the restaurant was very good, if a little pricey, but there was a little coffeeshop/cafe with S'bucks and yogurt, etc., as well as a shop with some healthy snacks. Worked out fine. Staff were very pleasant and helpful.
October 31, 2012
Rated 4 out of 5 by James09 Westin O'Hare review
We used this hotel for park and fly. After our late international flight we look forward to sleep and arise in the early morning hours and leave the hotel. We cannot comment on food and beverage service. We were given an upgrade to a suite which we appreciated. We stay here when we have flights out of O'Hare.
The food and beverage service was very good on our previous stays.
The staff were very courteous and helpful on both check in and checkout.
May 28, 2014
Rated 5 out of 5 by WorldFlyer11 Last Minute Relaxation
I made a same day reservation due to the airline having a flight delay and missing my connection. There is nothing more aggrivating then dealing with the unknown of airtravel. Once I arrived at the Westin, I knew I would be able to relax in one of the heavenly beds. The room was exceptioanlly clean and the bathroom has very modern fuctures and offered a large amount of space. If I had a nother forced overnight at O'Hare I would absolutely stay there again.
May 2, 2014
Rated 4 out of 5 by nikkirt629 Not your typical airport hotel
This is not your typical airport hotel - it is newly renovated, very clean, amazing service and a good restaurant. No need to travel to downtown when there is a great hotel close to the airport and easy to get to meetings in the suburbs.
August 6, 2014
Rated 4 out of 5 by Tovl Top Service
The front desk staff makes you welcome from the first eye contact and go out of their way to help with anything you need. Any problems are attended to quickly by a simple push of the button on the phone. You may want to explore elsewhere for dining. While the breakfast buffet is excellent, the lunch and dinner menus are very limited and overpriced for the quality of the food. The kitchin is slow and inconsistent in the preparation of the same meal from night to night.
November 1, 2012
Rated 4 out of 5 by hawker47 Good Property but connectivity issues
I realize that this property has been undergoing an extensive renovation. Services were maintained at a very high level from staff during my stay. There is one item to address: Connectivity for the TV / Wifi & cell reception were interrupted on several occasions. TV & Wifi would have intermittent interference and drops and the cell reception would go from 4 bars to being connected, but with audio frequency interference. Maybe renovation related...and is fixable.
March 17, 2014
Rated 4 out of 5 by ericka79 This hotel has a very nice pool
Overall everything was great with the exception of the loud guest yelling in the hallways drunk! I think there was an event going on this past weekend, I love the hotel but the guest made it hard for me to sleep!
August 7, 2014
Rated 4 out of 5 by slm2 Good airport hotel
This is a good airport hotel with excellent bell and housekeeping staffs and a good chef in the one restaurant--all of which make this quite adequate for brief stays/meetings. For lengthier conferences, the non-opening windows in many of the guest rooms and a rather pedestrian- unfriendly outdoors are less appealing features.
July 22, 2014
Rated 4 out of 5 by DELAYEDVISITOR1013 STOPOVER AT THE WESTIN
THERE IS NOT ENOUGH SELECTION OF PLACES TO EAT. ELEVATORS ARE VERY SPACIOUS. THE HOTEL WAS QUITE CLEAN, WE GOT 8 EMAIL MESSAGES ASKING TO DO THIS SURVEY, THAT'S ANNOYING. SHUTTLE SERVICE EXCELLENT
August 7, 2014
Rated 2 out of 5 by KKM1121 Nice, but deceptive
The hotel itself has very nice and spacious rooms, however, the parking is a bit confusing. As a first time guest it might just be due to inexperience with the hotel, but the sign clearly says that overnight guests get charged $25 and yet there's no way for a guest to tell the ticket machine that when they go to part before checking in. At check in, the employees do not ask or check if you are familiar with the parking process and so when I left I had to pay $50 in parking since I had no discount ticket to give the machine when paying. Outside of that, the beds were slightly uncomfortable (though I'm used to firmer mattresses) and the shower had low water pressure and the water barely got hot. Lastly, in addition to the room and parking fee they wanted to charge for wifi use as well. I find that absolutely ridiculous and will not be staying again.
May 19, 2014
Rated 2 out of 5 by RobertM ROOMS: NO A.C., NO FRIDGE, NO PHONE AND CLOSET FLOODED WITH WATER
Initial exec suite had a broken a.c. system, discovered after all had been put away for a 3 day stay. We were placed in another suite at 10:30 pm, that subsequently we discovered had: no fridge, no phone line in the living room area for our meetings, and a flooded- with-water closet that ruined a pair of leather-soled shoes. A flooding problem that existed in the past (I was informed by housekeeping), but apparently not fixed. It was one problem after another.
May 23, 2013
Rated 5 out of 5 by Jackson45 Great Meeting Location
I attended a conference at this hotel and was very happy with how well everything seemed to function. It was very clean and I loved the option of having housekeeping service or not....I chose not.
August 6, 2014
Rated 4 out of 5 by smocches Hotel is convenient located
I recently stayed at this hotel for a girlfriends weekend and it was fabulous. it was conveniently located to the airport and the service was exceptional.
The staff were great and friendly, public transportation was easily accessible and this made our stay worthwhile will definitely stay there again.
July 24, 2014
Rated 2 out of 5 by SteamingRebel This hotel is going through renovation
I thought the service of the hotel staff could have been more reactive. when I first pulled up, it took 30 minutes for the valet to arrive.
Once i was inside the hotel it looked like a ghost town. They are renovating much of the lobby and the rest of it is falling apart. My room had a giant roof hatch that was falling in. The staff at the front desk was very nice and helpful. Besides the front desk staff I felt like there was no one else at the hotel.
March 12, 2014
Rated 5 out of 5 by lay0606 First stay at this hotel
This is the first time staying at the Westin O'Hare and I was impressed with the hotel, staff and the recognition of being an a SPG member which afforded me a better room floor and late check out which was greatly appreciated for this stay. I will be back at this hotel and will recommend to others.
July 23, 2014
Rated 3 out of 5 by PWeeds Needs Improvement
Poor resturant service, I sat for over 10 minutes at a table that a host had shown me too with no service. Nice comfortable room, the showtime channel didn't work.
August 7, 2014
Rated 5 out of 5 by lael Great service and ammenities
Hotel had everything we needed for a corporate meeting. It was comfortable, had all the amenities (except the pool was under construction) and the staff was friendly and helpful. I'd definitely recommend it - especially for the business traveler.
July 30, 2014
Rated 5 out of 5 by Kappy63 Professional , efficient stay
I was only there for one evening but everything went smoothly. Speedy check in, comfortable, clean room. Fast shuttle to/from airport. Did not use restaurant or gym but heard they are both excellent.
August 3, 2014
Rated 5 out of 5 by Trav38 Hotel where you feel at home.
Sue and Maria are two of the biggest reasons this hotel is my hotel of choice when I am working the Chicago area. They make me feel as if I have a family even though I am away from home. The actual Starbucks in hotel is convenient and that staff even makes me feel at home. Great Hotel for business travel, layovers, and airpot proximity.
July 12, 2014
Rated 5 out of 5 by DB1214 New facilities
Over the past six months, the Westin has changed greatly with new interior design of the lobby and a significant change to the look and feel of their Benchmark restaurant. These are nice, but the true value with the Westin still remains with the staff. From the moment you walk in to your return shuttle to the airport, the staff goes out of the way to make sure you have a pleasant stay. This is why I would continue to return to the Westin.
April 7, 2014
Rated 4 out of 5 by bavaria the pool..
was what we looked forward to. But the atmosphere and the water temp was poor (to low).
August 10, 2014