Rated 3 out of 5 by JLJB Westin O'Hare
The hotel was fine - front desk and meeting staff were outstanding and very nice. The hotel offers you no housekeeping for 500 bonus starpoints. It is worth the bonus points - the housekeeping services were horrible during my stay. I could have done a better job without any housekeeping. The only thing that I received was my trash emptied and clean towels. Sink and countertop not wiped down, bed not tucked in, glasses not replaced.
October 3, 2013
Rated 4 out of 5 by Jrhd4u Misleading Info
I called and made my reservation for a business trip with the SPG desk. They told me there would be a shuttle serice available for my Wife while I was in meetings. There was not. The only shuttle they have is to the airport. The other issue I had was with the Concierge not being available during the day. Multiple times myself or my wife went to ask questions and there was no one there. The hotel itself was nice and clean.
July 3, 2014
Rated 4 out of 5 by Trav38 Business Travel
I stay here frequently because it is a clean, upscale business hotel and most of all the staff treats me like family. Sue, Maria, and Kelly are all class acts when making sure I am always at home even when away from home. The only small complaint I would ever bring up is that the Starbucks in the hotel closes at 6:30pm. It would be great and convenient if it was open until 9pm at least.
September 4, 2014
Rated 1 out of 5 by azol very disappointing experience
service not front and center - first room i was given smelled of cigarette smoke - got a different room. ordered room service - food good but not hot, wine lukewarm. called to let them know + sent a note - the response was lukewarm as well. the general cleanliness was below par - 2 things that i asked be taken care of were not addressed - called the manager who simply said he'd send someone up - for the prices, not worth it
July 15, 2012
Rated 5 out of 5 by fit2betai Best Airport Hotel by FAR
Often times it is difficult to find a clean, high-end hotel close to an airport. The Westin O'Hare is a rare exception to this rule. Close to O'Hare with shuttle transportation to and from the airport, this hotel is stellar. The amenities are reflective of other Westin properties, the staff was attentive and the location was key. I would definitely stay again and recommend the hotel to anyone in need of a room in the area.
October 18, 2013
Rated 5 out of 5 by Business50 Good Location and facilities
the room was larger than expected. The restaurant and eating choices nearby was excellent. I also liked the option of not having room cleaning every day and receiving a $5 discount voucher which I used at the hotel's Starbucks and restaurant. I only wish the hotel shuttle drivers all went to the nearby fashion outlet mall, instead of some willing to go while others were only willing to go to the airport.
July 23, 2014
Rated 5 out of 5 by BethSD Conference hotel
All aspects were above my expectations. I loved the option of waiving housekeeping and the food both at the restaurant and the catering for our meetings was exceptional! I wish I could bring the catering staff home with me, we ate so well all week. The servers were friendly and efficient and my friend from Jamaica treated us wonderfully. (I wish I could remember his name.) The front desk staff was also very friendy.
October 1, 2012
Rated 3 out of 5 by 5DisappointedGuest Hotel does not provide all room amenities as stated. They do not guarantee rooms requested even when scheduled in advance.
My family was disappointed in our stay. The hotel did not provide refrigerators in the rooms as requested when making arrangements. They also did not provide the connecting rooms we reserved in advance. When trying to work with the hotel personal they did not seem to care about the major inconvenience this caused. The hotel was clean and other items like pool, meeting facilities, and work out room were very nice. .
August 1, 2012
Rated 4 out of 5 by Referee2005 Nice hotel
Very nice facility. Very good service and rooms. The only down size was being awakened on Sunday morning to drilling and banging. There were renovations going one at the hotel is certain areas. I was told at check-in about the renovations. I was also told the work did not normally start until after 8:00 a.m.. This particular Sunday morning it started about 6:30 a.m. Other than this, I had a very pleasant stay.
January 7, 2013
Rated 5 out of 5 by godiving55 A good stay over four days and three nights
The hotel definitely is by the airport and away from the city, very much so. THe hotels physical look is very appealing, the staff was very attentive and gracious, the room was comfortable, the bar lounge relaxing,the staff very friendly, the breakfast of the first day was reasonably priced, the second not so much so, the food was tasty and fresh, Myfriends and I enjoyed our stay at the hotel. Thank you.
May 1, 2014
Rated 2 out of 5 by Rickc Poor Service
The construction work was an inconvernience. Heard the saw and hammer till about 6PM on Saturday and it started up again on Sunday morning. Felt the lady at the front desk (blonde lady)was rude and snobbish. The parking area was snow and iced covered, unsafe!
For the price I paid for parking, room and dining I was not pleased. I would not recommend your hotel to any of my business associates or friends.
February 11, 2013
Rated 1 out of 5 by Arun11 Worst hotel stay EVER!
This is the second time Westin has disappointed me. Squeaky beds, poorly lit rooms and whats more, i put the key card in and the door knob falls off! The staff is very unpleasant and rude, they didn't even show any courtesy of acknowledging the inconvenience caused. Totally disappointed with the quality of service of the "class" hotel as Westin. I have seen much better from other places i have stayed at!
August 16, 2013
Rated 3 out of 5 by WFan1963 Not the Property I remember
It has been nearly two decades since I last stayed here and the stay was not up to my expectations for a Starwood property, let alone the higher end brand of Westin. Check-In and Check-Out took extraordinarily long as both times the counter was staffed by a single person. The $25 self-service hotel guest parking rate was pricey for an open air lot and the $35 valet option seemed even more out of line given I never saw the valet stand staffed. The room looked under furnished with a large open space outside the bathroom that probably had furniture at some point. The mini-bar was removed and the ice bucket so small that it took three trips to have enough ice in the bathroom sink to keep a bottle of wine chilled. I thought it was a good stay-cation destination for a night of dancing at the nearby casino, the company was lovely, the Westin O'Hare was uninspired, particularly the service.
July 1, 2013
Rated 5 out of 5 by Dale53 November, 2014
Exceptional facility with helpful staff
November 7, 2014
Rated 2 out of 5 by Mandb616 What service?
It was our 25th wedding anniversary, one of our kids had called to pay for our room, and to ask that something special be done. Not one person said anything about our anniversary.
Then we heard a knock at our door in the morning, and before we could get out of bed, the door opened, then quickly shut. We called the front desk; they called back to say it was housekeeping, wrong room. But who does that?
June 17, 2013
Rated 4 out of 5 by dkoch65 Overall a good stay - A minor housekeeping issue
Love the Westin brand. Had a little issue with housekeeping in that they did half the job on my room. They picked up most of the dishes/towels but never put in new hand towels or bath mat, left some dirty glasses, and didn't replenish my water bottle. It's like something interrupted them, and they forgot to come and finish. Nothing that was critical, but someone should check the room review process.
December 16, 2013
Rated 3 out of 5 by JbKI Filthy room:(
I've stayed at this hotel many many times. This time we requested the workout room with a treadmill. Unfortunately we never got to use the equipment. Our bathroom was filthy. Hairs everywhere. Disgusting toilet. I complained and they moved us to a clean room, but now i admit I'm hesitant to stay there again. They did give us breakfast vouchers but I'm not sure that made up for the gross-out factor.
December 29, 2012
Rated 5 out of 5 by StuckinChicago Going the extra mile
Myself and two of my colleagues were recently stuck in Chicago due to the snowstorm. We ended up having to stay an extra two nights. One of the managers, David, helped us by applying our "event rate" to the extra nights and the concierge, Denise, made sure we were well looked after at the restaurants she recommended. Great job all around in making weary and frustrated travelers a little less so.
February 12, 2013
Rated 4 out of 5 by BusTravelCA Perfect for meetings by the airport
Had meetings in various hotels around but this facility is far better than the other. The quality of the rooms and the catering is higher and the rooms are very comfortable. We are changing to meet here regularly now.
October 19, 2014
Rated 1 out of 5 by Susan Stay anywhere else, not at the Westin
1) Waited 10 mins at the front desk & resorted to tracking down restaurant staff to get checked in. 2)We were told that we should checkout at about 9AM because of construction in the hotel (we reserved a standard 1PM checkout). 3) We were in the room for 20 mins when maid BARGED RIGHT IN (!!!) to give us a dirty robe. 4) at 8:30AM a maid knocked on our door to 'ask us when we were leaving'
February 26, 2013
Rated 5 out of 5 by LynArk Superb Sleep
Westin beds and bedding are truly heavenly. I reserved a "renovated" room at the AAA rate. The room and bath were spacious and well equipped. Basic internet service was available for $7.99 a day - but be careful not to select the default "tech" package that costs much more (drop the menu down to find less expensive options). The bedding was so comfortable I wanted to take it home with me!
October 6, 2013
Rated 5 out of 5 by teri124 Perfect Stay
Everything about this hotel was just perfect. From checking in, our room, the breakfast room and bar were excellent. Even the Gift Shop was excellent. We found the shuttle very easily at the airport and the location could not be better. The train (the Blue Line) was right down the street and it made our daily trek into the city so convenient. Thank you for making our stay a memorable one!
November 7, 2012
Rated 4 out of 5 by FavoriteMia Nice spaces, nice rooms
The lobby area is very pretty, lots of nooks to sit and talk. Not so happy with wi-fi access, spotty in lobby and expensive in the room.
October 27, 2014
Rated 5 out of 5 by stan54 I spend 2 weeks per month in Rosemont
This is by far the best Hotel in close proximity to the O'hare airport (and I have stayed at 'em all). It's not a big overwhelming mega convention facility that feel more like a maze, which is what you get with the Convention properties in the same area. And compared to the non convention properties, it's quality is just better. The staff is always attentive.
August 14, 2014
Rated 5 out of 5 by Dita Family getaway
We had a wonderful time at the Westin O'Hare. Being an spg member we got upgraded were free which was very accommodating since we have a toddler who loves space so she can run around. The food was delicious and when we weren't satisfied with our breakfast one morning (food was late and cold) they took it off our total. The staff was friendly and pleasant. Thank you for a wonderful time!
October 29, 2013
Rated 5 out of 5 by fancypants wonderful stay all the way around
checkin was quick and easy. the room was clean, quiet and the bed was extremely comfortable. breakfast buffet was delicious. There are plenty of entertainment options nearby such as the rivers casino, movico, bogarts restaurant, and zanies comedy club. not to mention downtown Chicago is less then 20 miles away. We are planning on returning. The only complaint is that wi-fi was not free
February 10, 2014
Rated 5 out of 5 by 1DrNana Alex saved the day
I am writing to let you know of the exemplary customer service I received from Alex when I arrived at 1:00 a.m. on Tuesday, July 15th, 2014 in preparation for my doctoral graduation at Fielding Graduate University. I made reservations for my husband and me several months ago, as my school required for group reservations. Later, I made extra reservations for family and friends. When no family and friends could join us, I cancelled the extra reservation. When I arrived on 7/15/14, I discovered that both reservations had been cancelled. Alex, unperturbed, listened to my story, looked up my reservations, and reinstated me in the system and found a very nice room for me. He rescued this situation from what could have been a disaster for me. This has been a joyous week for me as a result of Alex's efforts! You need more staff like Alex who understand what it means to provide excellent service to your guests.
July 25, 2014
Rated 5 out of 5 by Xray0 A good hotel for O'Hare
Excellent hotel. Consistent high level service
October 31, 2014
Rated 4 out of 5 by Kev67 Westin O'Hare
I have stayed at this property twice in the past few months. My first experience was less than satisfactory. This stay was much better, although I am still not sure that this property lives up to the Westin brand standard. The lobby and restaurant are nice and the conference facilities are good. The rooms, however, just do not live up to what I have come to expect from Westin.
October 8, 2012
Rated 2 out of 5 by argus Not your normal standard
Your hotel is being renovated and I can appreciate that however, no dinner menue only lunch time in your ONE restaurant, the staff at the restaurant need training. No hotel shop and every business traveller may need stuff and you could not help at all. No wifi when I arrived, ATT said they had lost the connection so I was unable to work from your hotel. Not good at all !!!!!
April 10, 2014