Rated 5 out of 5 by Nuts4U Very comfortable
This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming.
June 24, 2014
Rated 5 out of 5 by Reconone The Weston, Indianapolis
My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time!
June 24, 2014
Rated 3 out of 5 by HalfScot This hotel has many benefits.
The hotel is beautifully decorated and the staff is exceptional.
I agreed to 'Go Green' for ONE evening of the four evenings we stayed. I had to request clean towels and cleaning each of the two remaining days. The bathroom facet was broken and ignored. Upon arrival, make sure you know exactly what the care of your room will be. Other than these situations, it was acceptable.
June 24, 2014
Rated 3 out of 5 by Roscoe1960 Do not do breakfast at Shula's
The Shula's breakfast experience was awful!! It started with a half cup of decaf coffee with a promise of a new pot brewing. Some 20 minutes elapsed with a return of what "might be decaf". Probably another 15 minutes passed and we inquired about our breakfast selection of a smoothie and a granola. The server indicated she would followup on our order after she placed an order for the newcomers. Other guests arrived after us, ate, paid and departed during our wait. We departed as the server offered to do a "to go" situation. We left with nothing but apologies from the Shula's manager and the server. We had been a winner of a silent auction gift certificate which had been donated by Westin to Indiana University Alumni group..It is a shame such a nice gesture by Westin turned into such a fiasco.
June 23, 2014
Rated 5 out of 5 by Chris1000 Great hotel
very convenient and comfortable.
June 20, 2014
Rated 4 out of 5 by STLbiztraveler June stay
The hotel is conveniently located, beds were very comfortable and the amenities are good. I would recommend and stay here again.
June 19, 2014
Rated 4 out of 5 by SWIndianaguys We Love This Hotel
We have stayed here many times. Used to use another large hotel. But here, we have always felt like we were "somebody" and not just a dollar maker for the place. They have recently remdeled the rooms and I am most pleased with what they've done. Not too fancy but definitely a long over do improvement. From the front desk to the valet, everyone always had a smile and a friendly vibe that came across with authenticity. My ONLY dislike is that they have moved the Club Level Lounge down to the lobby area. It was so much easier, and more convenient, when it was a floor or two away instead of 6 or 8 floors down. I liked being able to walk down the hall if I was on Club Level Floor. And with the door to the new lounge wide open, it seems anyone could just walk in, whether they paid for the privaledge or not. But still The Westin Indianapolis in definitely one my very favorite places to stay and I'll gladly be back!
June 17, 2014
Rated 2 out of 5 by Jason2014 Not Happy with our stay
The hotel while looking very nice, it was too expensive to park, the room was just plain, nothing very nice compared to what you see when you walk in the hotel, there was a spot of blood on the sheets, that we didn't notice until the next morning...and there was a maid cart in the hallway all night, that had a pile of bloody towels beside it, I told the hotel at check out, but they didn't really say anything.
I got the room through price line, but it was still a decent amount paid, and the view I got was of roofs of other buildings, guess that's what you get when you don't pay full price. The only thing good was it was connected to the convention center where we were going.
June 16, 2014
Rated 5 out of 5 by mick1332 First time
Loved the room and the view. All the staff were a great help and made our stay very enjoyable.
June 16, 2014
Rated 3 out of 5 by paoliin very average for the cost
great look and good people but average room accomindations
June 16, 2014
Rated 2 out of 5 by pdlaw1971 Dissapointing
It was warm weather and no matter where we set the room temperature or how long the fan ran, the room temperature never changed. It was too warm to get a good night's sleep. The bathtub/shower drain was apparently plugged, as it was extremely slow to drain. No fan in the bathroom. Called for a change of a sheet and pillow case. Said they would be right up. After about 20 minutes we made a second call and they were promptly delivered.
June 15, 2014
Rated 5 out of 5 by Fan2001 Always Great
The hotel never fails to meet expectations.
June 14, 2014
Rated 5 out of 5 by KelCin Wonderful staff
Our group meetings were executed with excellence due to the continued support of the Westin Indy staff. From coordinating the meeting rooms/guest rooms to arrival and on the spot assistance we could not have asked for a better meeting facility.
June 13, 2014
Rated 5 out of 5 by GSM50 Great stay!
I knew Westin hotels provide a great value but Westin Indy exceeded all my expectations for great stay. All staff members we came in contact were excellent and represented the Westin property with pride. Thank You staff!
June 12, 2014
Rated 5 out of 5 by Olivia2013 Great Time
I needed a room for a girls night out and the staff was so helpful. They were able to get us three connecting rooms so we were able to stay in close proximity to eachother. We had a blast and the staff was so responsive when we asked for various items like sppons, sheets, pillows ect.
June 11, 2014
Rated 5 out of 5 by Dirbert64 This hotel is wonderful
Best hotel we ever stayed
June 3, 2014
Rated 2 out of 5 by JA7777 How do I get a receipt?
Ok hotel -- service sub par. Long lines to checkin/out. Figured I could skip the line and get receipt online -- nope, they can't do that. Need to want 48 hours while call center requests receipt from hotel. Really?
June 2, 2014
Rated 5 out of 5 by Wesm Anniversary Celebration
The concierge Aleksandar and Sarah Schantz teamed together to make a memorable stay. Nicholas the GM contacted me for special requests. Sarah is I assume one of Nicholas administrative staff. I requested 20 roses in a vase with 4 roses for their petals. I also requested a bottle of champagne. We arrived to our room with a bottle of champagne and congratulatory note. The roses were beautifully displayed in the bedroom and Aleksandar had the rose petals in the shape of a heart on the bed. Nice extra touches and I highly recommend the hotel as the service was exceptional. The day time concierge gave us excellent recommendations for lunch and shopping. Great job!
May 21, 2014
Rated 3 out of 5 by MarkAN Pricey and room cleaning service late
Two of the nights I did not get back to my room until 5 pm from business and had to call to get my room cleaned up because they still did not do it. It caused an incovenience.
Thought the hotel was pricey and parking was expensive and everyone has their hand out for a tip.
May 20, 2014
Rated 5 out of 5 by Sandb Perfect location
Great spot. Right on the start line!
May 17, 2014
Rated 4 out of 5 by C5012 great location
staff was great and bedding was comfortable
May 16, 2014
Rated 2 out of 5 by Troy311 poor response time
Room themostat was not working to cool room. Called front desk they said engineerring would address it...they did 45 minutes later which made me late to my business meeting. It did not get fixed properly. So the next business day I left my room to return and found my door open with an engineering person working on same unit. Not Happy. I had another appoint to be at and couldn't dress and shower with him in the room. Desk compensated me with a $50 credit
May 16, 2014
Rated 4 out of 5 by Maria34 Mother's Day weekend
This hotel was centrally located we felt secure during our stay. The lobby was impressive, we actually spent time in the lobby relaxing with friends after a wedding we attended. The next time we visit this wonderful city we plan to stay at this hotel.
May 16, 2014
Rated 5 out of 5 by Carlena Over the top accommodating
We live less than 100 miles away. We checked in for my sons college graduation hoping to avoid stress of having to drive early in the morning and worry about traffic. Graduation ran long and the staff was very accommodating. My youngest son is handicapped and will never attend college. So this was a big deal for me. The Westin went above and beyond to make sure we were taken care of. The exceptional staff makes this hotel the best we have ever stayed in.
May 12, 2014
Rated 5 out of 5 by Fan2001 Great Stay
The room and service were great as always.
May 10, 2014
Rated 5 out of 5 by JeannieJ Great place to stay
The room and accommodations were delightful. Downtown Indianapolis is beautiful.
May 9, 2014
Rated 5 out of 5 by Fan2001 Great Hotel
The hotel, staff and upgrades are Fantastic.
May 6, 2014
Rated 5 out of 5 by Jackh71 Excellent facility and locatio
Everything was excellent except, I had requested a 2:00 pm check-in since we were attending a wedding at 4:00 pm, about 4 miles away. I knew that you would be full on Friday night ue to the Marathon, however, I have traveled enough to know not every room is cleaned at the same time (by 3:00 pm). I also realized that a disclaimer was in place that you would try to meet my expectation, but as a Starwood member I thought I would have a chance at che
May 6, 2014
Rated 3 out of 5 by Amn39 Noisy and Complicated
My husband and I were told at check-in that we needed our room keys to access the elevators, which I understand, but we were not told how to use the key to use the elevators. We, along with other guests had to fend for ourselves when using the elevators for the first time. I was also surprised when I had to use my room key to get ice from the floor I was staying on. Do you have a problem with people stealing ice from a floor that you need a key to access anyway? We were in a corner room on the ninth floor and we heard nothing but slamming doors and other people's conversations all night long.
May 6, 2014
Rated 5 out of 5 by TravelDad Great Race Weekend
Our family had 3 runners in the Indy MiniMarathon this year. The corral for the runners was right outside the hotel on Washington St. The hotel staff was very accommodating and friendly. The hotel is connected to the Convention Center by a walkway which made it easy to go to the race expo and pick up the race packets. Even at full capacity the hotel was quiet and comfortable. I wouldn't think of staying anywhere else for the Indy Mini.
May 5, 2014