Rated 4 out of 5 by SWIndianaguys We Love This Hotel
We have stayed here many times. Used to use another large hotel. But here, we have always felt like we were "somebody" and not just a dollar maker for the place. They have recently remdeled the rooms and I am most pleased with what they've done. Not too fancy but definitely a long over do improvement. From the front desk to the valet, everyone always had a smile and a friendly vibe that came across with authenticity. My ONLY dislike is that they have moved the Club Level Lounge down to the lobby area. It was so much easier, and more convenient, when it was a floor or two away instead of 6 or 8 floors down. I liked being able to walk down the hall if I was on Club Level Floor. And with the door to the new lounge wide open, it seems anyone could just walk in, whether they paid for the privaledge or not. But still The Westin Indianapolis in definitely one my very favorite places to stay and I'll gladly be back!
June 17, 2014
Rated 4 out of 5 by Gatc14 This hotel had good staff
The staff was very friendly and helpful.
June 30, 2014
Rated 3 out of 5 by sdye422 Not the typical Westin Cleanliness
The staff at Westin's are always A-1. I had issues with my bathtub not being cleaned regularly. Also, I wanted my sheets switched (I had some coffee drops) and each day I would pull back the top covers to expose the stain and still wasn't changed. The bed and appointments are lovely. I did have to ask for more soap and shampoo. Also, someone had cleared out most of the mini-bar but never re-stocked during my 6 day stay. Not an issue but I am watching to make sure that I was charged. I had reported it to the front desk on the first day and the a couple of days later.
March 16, 2014
Rated 3 out of 5 by martin541 Staff was great
The hallways and 2nd floor bathroom was too warm. Housekeeping did not come to clean the room & make the bed one day.
The staff was great otherwise.
June 25, 2014
Rated 4 out of 5 by RRavelo VW Meeting
Great Hotel staff was excellent.
June 27, 2014
Rated 5 out of 5 by Reconone The Weston, Indianapolis
My stay was very good till the last moment when I received no wakeup call on the last day. In other words "Perfect stay--poor ending. See you next time!
June 24, 2014
Rated 5 out of 5 by Nuts4U Very comfortable
This hotel is beautiful outside and inside. The staff made me fill welcome from the moment I arrived. My room was clean and welcoming.
June 24, 2014
Rated 5 out of 5 by RRSJ Beverages
I'd like to see Pepsi products in your facilities
June 26, 2014
Rated 3 out of 5 by meanne1 Problems with cleanliness
We were provided with the option of using the "Green" experience, in which we put a preprinted card on the door handle that was supposed to let the staff know that we did not want our towels replaced daily. For that we received a $5.00 card to use in the coffee shop or restaurant. However, what really happened is that no one ever came into our room at all. The trash was never emptied, the bed was never made, nothing was cleaned, the coffee and tea were not replenished, and we had to ask for any supplies. This is not acceptable for a high priced hotel. I'm certain that they saved themselves a lot more money in labor costs than the $5.00 coupons we received. And we had to live in a dirty room with no new supplies for several days.
June 30, 2013
Rated 3 out of 5 by Gonzo1999 Not bad for a conference, but...
The hotel is fine, nothing really memorable about it though. The staff is very accommodating, except for one big exception. After checking out I realized that I forgot my Ray Ban sunglasses in my room. I got a key to go back to retrieve them. When I entered the room I saw that the cleaning staff had turned over my room. Went to the cleaning cart on my floor and asked the staff if they had seen my sunglasses in room 821. The answer was they had and they threw them away. This really disappoints me. Why would they do that?
April 17, 2014
Rated 4 out of 5 by STLbiztraveler June stay
The hotel is conveniently located, beds were very comfortable and the amenities are good. I would recommend and stay here again.
June 19, 2014
Rated 3 out of 5 by John157 So-so
I was disappointed overall. Hotel looked clean and fresh but refrigerator in room didnt work and ice machine didnt work either. Maid service left dirty glassware and just took dirty towels and didnt replace them. A coworker had a phone with a dead handset and a TV that didnt completely work. They promised to fix phone and TV and never did. I had a lamp that wouldn't shut off.
They charge for wireless access when other hotels offer it for free to anyone who is a rewards member.
When I complained they gave me back money for package fees but I noticed they didn't take notes about my complaints. Basically it told me they know things are falling apart and they don't care.
I am staying at another chain next month I guarantee they will treat me better.
March 15, 2014
Rated 1 out of 5 by tj2013 Horrible Westin - Don't Stay Here!
Our first impression was set by the valet who did not greet us with a nice "welcome to the Westin." Rather, we just recieved a curt, "Name on the reservation?"
Most notably, the entire carpet on the 14th floor (the "executive" floor) is horribly nasty and very unbecoming of what I expect at a Westin. Its not just a small area but the entire floor. In places, you can see that they have replaced pieces of the carpet (rather than re-carpet the entire floor) and they've done a very poor job. I was appalled.
Also, in room 1435, there is mold growing in the corners of the bathtub. As well, most likely to save money, we could not set the air conditioner to run continuously. Even on the high setting, the unit switched on and off all night.
May 16, 2013
Rated 5 out of 5 by Olivia2013 Great Time
I needed a room for a girls night out and the staff was so helpful. They were able to get us three connecting rooms so we were able to stay in close proximity to eachother. We had a blast and the staff was so responsive when we asked for various items like sppons, sheets, pillows ect.
June 11, 2014
Rated 3 out of 5 by AlanS Renovation Time
I utilize this Westin as my "only place to stay" on my frequent visits to Indianapolis. The SPG recognition is spotty - last visit, I had an amazing suite, but this visit, I have a terrible room. The hotel is currently undergoing a much needed renovation, but I wish they would have disclosed that at booking and check-in. I was given a room that had banging, sawing, etc going on from 8am until past 5:30pm. I was unable to use my room for conference calls and meetings. Here's hoping the the renovations are amazing - and complete before my next visit.
November 12, 2013
Rated 5 out of 5 by Chris1000 Great hotel
very convenient and comfortable.
June 20, 2014
Rated 5 out of 5 by KelCin Wonderful staff
Our group meetings were executed with excellence due to the continued support of the Westin Indy staff. From coordinating the meeting rooms/guest rooms to arrival and on the spot assistance we could not have asked for a better meeting facility.
June 13, 2014
Rated 2 out of 5 by Troy311 poor response time
Room themostat was not working to cool room. Called front desk they said engineerring would address it...they did 45 minutes later which made me late to my business meeting. It did not get fixed properly. So the next business day I left my room to return and found my door open with an engineering person working on same unit. Not Happy. I had another appoint to be at and couldn't dress and shower with him in the room. Desk compensated me with a $50 credit
May 16, 2014
Rated 4 out of 5 by jjhormonal Indy Westin is Comfy, but don't use the stairs
I had a great visit to Indianapolis, with a comfortable, clean, well equipped room at the Westin downtown. They supported our conference very well, also. Two areas could be improved. One, guests who would like to use the stairs should be able to do so. Currently, once in the stairwell, the only unlocked exit is on the ground floor. Second, the "green" option, which by my estimate saves the hotel about $25/night, only generates a paltry $5 (or 500 SPG points). If they are serious about this, more reward should be provided.
March 27, 2014
Rated 5 out of 5 by Carlena Over the top accommodating
We live less than 100 miles away. We checked in for my sons college graduation hoping to avoid stress of having to drive early in the morning and worry about traffic. Graduation ran long and the staff was very accommodating. My youngest son is handicapped and will never attend college. So this was a big deal for me. The Westin went above and beyond to make sure we were taken care of. The exceptional staff makes this hotel the best we have ever stayed in.
May 12, 2014
Rated 5 out of 5 by mick1332 First time
Loved the room and the view. All the staff were a great help and made our stay very enjoyable.
June 16, 2014
Rated 3 out of 5 by paoliin very average for the cost
great look and good people but average room accomindations
June 16, 2014
Rated 1 out of 5 by MickiB43 DISAPPOINTED
We were in town for a conference and I was thoroughly disappointed with the hotel at check-in. I've NEVER stayed at a hotel that asks for FULL PAYMENT including a $50 per day "incidentals" charge at check-in. We were supposed to have a suite & we were presented with a regular double bed room for 3 people. Up until this visit I've always boasted about Westin hotels but this stay put a sour taste in my mouth. I will not be recommending this Westin Indianapolis to anyone. Rude employees and unfriendly town.
March 27, 2014
Rated 5 out of 5 by Fan2001 Always Great
The hotel never fails to meet expectations.
June 14, 2014
Rated 5 out of 5 by Jackh71 Excellent facility and locatio
Everything was excellent except, I had requested a 2:00 pm check-in since we were attending a wedding at 4:00 pm, about 4 miles away. I knew that you would be full on Friday night ue to the Marathon, however, I have traveled enough to know not every room is cleaned at the same time (by 3:00 pm). I also realized that a disclaimer was in place that you would try to meet my expectation, but as a Starwood member I thought I would have a chance at che
May 6, 2014
Rated 3 out of 5 by JamesGoBlue Not What I Expected
We stayed there for the Sweet 16 Basketball Weekend. The hotel was not properly staffed. Valet and parking crew inadequate considering the nature of the event. Paid for lounge access. Lounge was not properly serviced during the day. A couple of breakfast dishes sat out for hours. Being a basketball weekend would have liked to see first game on TV in the lounge. TVs in lounge apparently can not get CBS. Lounge also not available on Saturday evenings. Many other hotels in the area to choose from.
March 31, 2014
Rated 5 out of 5 by TravelDad Great Race Weekend
Our family had 3 runners in the Indy MiniMarathon this year. The corral for the runners was right outside the hotel on Washington St. The hotel staff was very accommodating and friendly. The hotel is connected to the Convention Center by a walkway which made it easy to go to the race expo and pick up the race packets. Even at full capacity the hotel was quiet and comfortable. I wouldn't think of staying anywhere else for the Indy Mini.
May 5, 2014
Rated 4 out of 5 by Madison23 Smile!
During my 3 night stay, the staff were never unpleasant, and they also never smiled. Not once. Not at check-in, not at the concierge, the Starbucks, anywhere. For some reason, the mini-bar in my room was never stocked. Not sure why, but that was lost revenue. Last, when I checked in, there was no complimentary bottle of water in my room, 2nd day water, 3rd day no water. Very inconsistent. Nice property, just wish the staff were more congenial and the amenities more consistent.
April 3, 2014
Rated 5 out of 5 by RobertChicago Remodeled and Spacious Room
I have stayed at this Westin a few times over the years. This last time it was clear that rooms had been renovated. That first fresh smell of new carpet when you walk in the room is met by all of the other pleasures of a new room, including bathroom. The room was incredibly spacious. While the desk in the main room was awkwardly facing the corner with the TV/bureau behind you, I actually liked it that way. There was a second desk, which was in a completely separate section (separated by the bathroom) of the room (Room was 1540) in a roomy, closet and dressing area. Bathroom was large (no tub which I didn't need) with open shower. The room may have been accessible, as there was a seat in the shower, although it still had the rain shower setup and hand tools as well. The bench is probably very nice for women shaving their legs.
April 17, 2014
Rated 2 out of 5 by JA7777 How do I get a receipt?
Ok hotel -- service sub par. Long lines to checkin/out. Figured I could skip the line and get receipt online -- nope, they can't do that. Need to want 48 hours while call center requests receipt from hotel. Really?
June 2, 2014