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Age Requirement Policy

Guests must be 21 years of age in order to check into the hotel.

Rated 3.8 out of 5 by 232 reviewers.
Rated 4 out of 5 by Hot night in the City Room and location was wonderful, unfortunately the AC was not working properly. At night it was 75 degrees, not horrible but after going out for breakfast it was 81 degrees in the room, unacceptable. July 27, 2014
Rated 5 out of 5 by Great trip In Indy for Gencon; Westin was terrific place to stay August 19, 2014
Rated 5 out of 5 by Great Time I needed a room for a girls night out and the staff was so helpful. They were able to get us three connecting rooms so we were able to stay in close proximity to eachother. We had a blast and the staff was so responsive when we asked for various items like sppons, sheets, pillows ect. June 11, 2014
Rated 5 out of 5 by great hotel Stay was great, but I left my Drivers License as collateral for the use of a cart. called security and Mary Smith indicated she had already sent it back to me. She is a great employee!! Bill dehollander July 24, 2014
Rated 3 out of 5 by Surprisingly non responsive I had an issue with my room and called the manager. 24 hours later I had not heard back from him. I am still waiting to get my bill, it was not put under my door, nor emailed to me. It is a nice hotel but service is not consistent with other Westin properties. June 27, 2014
Rated 5 out of 5 by Great Stay! We enjoyed a great stay at the Westin Indianapolis. It was close to a lot of venues and restaurants and was perfect for hosting our family reunion. August 4, 2014
Rated 5 out of 5 by Great and convenient to everything downtown I like that attractions , shopping and fantastic restaurants were all close by to our hotel The staff were very helpful giving great reviews for shopping and local eateries. July 28, 2014
Rated 4 out of 5 by MWACE Conference - July 2014 Attentive staff made my stay here a pleasant one. The room accommodations were excellent, and room noise was minimal. I would recommend it for the business traveler. July 28, 2014
Rated 4 out of 5 by This hotel was very accomodating. The staff was outstanding Terrific experience. Very clean and comfortable. The staff is very responsive, helpful and accomodating August 8, 2014
Rated 4 out of 5 by Housekeeping ignored "Do not disturb" Overall I was happy with my stay, but on my first morning, housekeeping would not stop knocking on my door, which had a "Do not disturb" sign hanging outside. July 28, 2014
Rated 2 out of 5 by Needs some adjustments... Our reservation got canceled and we don't know how. They could not accommodate our entire original reserved stay. Food and parking too expensive and no restaurant except Shulas! Couldn't get AC to work in our room July 11, 2014
Rated 3 out of 5 by Again, no receipt. I ask for a receipt every time and only about 50% of the time do I receive one in my email. I need receipts to send to my company for reimbursement and I hate having to call the accounting office to get a new one. Please fix this. July 3, 2014
Rated 5 out of 5 by excellant location great location. good food. always clean. starbucks on site. August 11, 2014
Rated 3 out of 5 by Pricey and room cleaning service late Two of the nights I did not get back to my room until 5 pm from business and had to call to get my room cleaned up because they still did not do it. It caused an incovenience. Thought the hotel was pricey and parking was expensive and everyone has their hand out for a tip. May 20, 2014
Rated 3 out of 5 by Minimually Acceptable This downtown hotel is in need of some updating and overall general cleaning. The in room ammentities are nonexistant. No microwave or refridgerator. Limited TV channels and doors that slam shut in the night. Very expensive restuarant and lounge. It is a poor representation of the name Westin. September 23, 2013
Rated 5 out of 5 by Great staff and service The staff is exceptional. The accomodations are very comfortable and relaxing. It is obvious that to the staff, their guests are priority, which is evident when checking in, accessing the club lounge, using the valet or any onsite facility or service. Would definitely recommend this hotel. October 17, 2012
Rated 3 out of 5 by Hotel stay for work The hotel was average. Staff nice, but not exceptionally attentive, etc. The bathroom was a bit shabby, and the cleaning of the room was average. Would stay there again, but would hope that there would be some improvements. June 28, 2014
Rated 5 out of 5 by Wonderful staff Our group meetings were executed with excellence due to the continued support of the Westin Indy staff. From coordinating the meeting rooms/guest rooms to arrival and on the spot assistance we could not have asked for a better meeting facility. June 13, 2014
Rated 5 out of 5 by wonderful experience I was exhausted when I arrived. It was so nice to go to a room that was clean and comfortable. I sunk in the bed! What a great experience to rest in the comfort of my room. July 18, 2014
Rated 3 out of 5 by Most convenient to Indiana Convention Center The Westin is the closest hotel to the Indiana Convention Center which is super convenient. That said, it was warm and muggy in all of the common areas and instead of that pleasant Westin scent, it smelled of bleach. June 30, 2014
Rated 1 out of 5 by Unsatisfactory Room in bad condition Room was not ready when we arrived at 4:30 PM which made us late for the wedding we were attending. July 28, 2014
Rated 3 out of 5 by TV channels Biggest disappointment was that only maybe 1/3 of the TV channels actually worked. The rest were static. July 31, 2014
Rated 5 out of 5 by great location ideal location nice rooms large and light lobby lots of informal meeting space August 3, 2014
Rated 4 out of 5 by Mother's Day weekend This hotel was centrally located we felt secure during our stay. The lobby was impressive, we actually spent time in the lobby relaxing with friends after a wedding we attended. The next time we visit this wonderful city we plan to stay at this hotel. May 16, 2014
Rated 5 out of 5 by Features but... Loved the accommodations and quality of service. Just one door man (of Somali origin made some unkind remarks about Kenyans) but other than that all was well. July 14, 2014
Rated 5 out of 5 by great building believe the hotel was almost full and you never would have know it. Except for a crowd on the elevator we felt like we were the only ones there. No noise! July 14, 2014
Rated 5 out of 5 by Had a great stay There were some complications with the reservation and I spoke with Eric the Front Desk Manager and he immediately upgraded my room to a gorgeous suite on the 3rd floor. I absolutely loved my stay and would definitely recommend that you stay here. The staff was great! July 26, 2013
Rated 2 out of 5 by Needs Improvement In room service for dinner took one hour and forty minutes for delivery after being told it would take 30 minutes. Request for foam pillows was never followed up and I had to sleep on bath towels Front desk indicated free Wi-Fi only to find a charge required March 29, 2014
Rated 4 out of 5 by March For the price, this should include WiFi. Charging extra for WiFi is ridiculous and most chains now offer free wifi... The hotel was nice, the weight room was nice and the room was comfortable. There were a couple of what looked like bleach areas on the carpet. March 20, 2014
Rated 2 out of 5 by poor management As a Gold member my upgrade room was one next to the elevator shaft 1321. You hear the elevator all night going up and down. Also the house keeping were late cleaning the rooms and one night I had to call them to come and clean it. NO vending machines on any floor March 24, 2013
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