Rated 5 out of 5 by wtbates Excellent Hotel
I stayed at the Westin Copley while attending a conference at the Hynes Convention Center. It is a 5 minute walk either outside or if bad weather, through the attached shops and mall.
Boston is an incredible city, I spent many, many days there for both business and pleasure. The Westin Copley is a shining star in the city. The room was clean, comfortable and relaxing. I could both get work done and rest.
It is smack in the middle of a great Back Bay area. Shops, food, nightlife, and fun are all within walking distance. The Harpoon Brewery and their world class Beer Hall is only a short T ride away (it took me 20 minutes).
The staff was excellent and eager to help when I needed it.
I plan on making the Westin Copley my goto place to stay, when in Boston.
December 3, 2013
Rated 2 out of 5 by Prsndr The hotel never quite makes it
This hotel tries hard to give the impression of a quality hotel, but never quite makes makes the grade. The concierge service to only obtain directions. It was of no value in obtaining information of events or obtaining reservations. The pool is beautiful and functional for exercise, but no place to change clothes. The rooms are crowded with little room to relax (unless you lay on the beds). The shower floor is slick with no handrails.
December 15, 2013
Rated 4 out of 5 by KBSunny Great View and Location
Very comfortable room, slept very well! Loved the Starbucks coffee and liquid creamer! I decided to go with the program that skipped housekeeping which was fine, except that the day I didn't put out my tag, my glassware and coffee was replaced (awesome!) but my trash was not removed and by the time I left it was overflowing. Not so great. I also called down to have an honor bar charge removed from my bill and was assured it would be removed. It wasn't. I tried calling this morning from home and the Finance Department seems to be unreachable - goes straight to a message but I am unable to leave a voice mail. Frustrating.
June 3, 2013
Rated 5 out of 5 by Cheddie Re-visiting an old favorite
We've stayed on and off at the Westin for over 20 years, each December. Still a very comfortable, well-situated property. Well worth an upgrade to a river-view room, for fabulous views of the Charles, Back Bay and our old landmark, the Citgo sign.
Bit disappointed in some of the amenities, however, for a hotel of this level, No shower caps, no Q-tips, no free Wi-Fi, $4 for a Poland Spring water! Slow check-in (1/2 the registration area was closed for a private party check-in)
December 9, 2013
Rated 5 out of 5 by sheri3 The Westin @ Copley Place in Boston, Mass
Our adventure began on the 32nd floor of the Westin at Copley Place in Boston, Mass. my wife and I were on our anniversary, the 40th. The Westin at Copley Place was located near everything we needed to do/see. We first paid our respects to the location where many lives were changed on 4/15/2013, Boston Marathon. We then visited many areas that shaped our GR8 Country, U.S.A. Many fun shops, GR8 places to dine and many new friends met in the Boston area. So many things to do, so many memories made. Fenway Park, a baseball from that faithful day on 8/18/2013 when A-Rod was hit by pitches, not once but twice! Man it was fun, man it was GR8, loads of fun and loads of memories.
August 21, 2013
Rated 4 out of 5 by Tzah Location
We can always count on people like Lincoln at Service Express. Helpful, caring and very efficient and reliable. Professional.
Front office - Shazia who is accommodating and cheerful and knows her job well.
Evan, Ismail and Shun Tao always looking out for guests. Know their job well . But their caring attitude brings them a notch above many others in the industry.
The Westin Copley should leverage on its people. Front office service is patchy, from the very good like Shazia to many indifferent ones. The effort though is quite evident that many do try. .
The lobby area can be improved. It is often in disarray and messy. Not tidy and elegant. More like the waiting room of a train station ..
October 3, 2013
Rated 5 out of 5 by ckrj96 Absolutely fabulous!
The Westin Copley Place is the top of the line of Westin hotels, and as we have stayed in many. Our rooms were modern, spacious, spotless, and truly a wonderful oasis after a day in the city. The views are spectacular no matter where you are in the hotel, and of course, the Westin Copley Place in the Back Bay is the BEST location in Boston. The bar was cool and comfortable, the staff was friendly and attended to all of our needs, and the fitness center and business centers had everything we needed to take care of work and health. Thank you, again GM John Wedig, you and the rest of the staff at the Westin Copley make this my #1 recommended hotel in Boston. We will see you again soon!
September 19, 2013
Rated 3 out of 5 by DianaR Hotel's shortcomings
I would have rated the hotel better if not for the following problems:
1. Check-in is 3:00 pm, we arrived at 4:00 pm and was told our room wasn't ready -- would not be ready until 4:30 pm. We were not pleased, we had traveled by train for 6 hrs and was ready to relax.
2. No where was it stated that the water cost $4.25 per bottle. Most "nice" hotels provide water free of charge. We drank 3 bottles and found out the fee on our bill -- again not pleased.
3. Went to make coffee the first morning - no coffee cups.
4. Second day, we left at 9:30 am and returned at 2:30 pm -- room had not been cleaned yet!!
August 30, 2013
Rated 5 out of 5 by AmeliaBedelia Fantastic Location and Amenities
This was a great stay for me during The Head of the Charles weekend in Boston. The green line has a station one block from the main entrance to the hotel. The Copley Place Mall and parking were super convenient due to the connected walkway. I paid for an upgrade to my original reservation and had a room with a view to the Charles River. Awesome get-away weekend! The only drawback was the bathroom floor was covered with hair from a previous guest and I had to call housekeeping to come clean before we unpacked. Yes, I did check the bedsheets and such afterwards and all was fine.
October 25, 2013
Rated 3 out of 5 by bananafran did not sleep well 2 nights
I was on the top floor (36) and had the window open. It was about 40 degrees outside. Temp was turned all the way down to 60. Not only was I hot but the sheets were very uncomfortable; scratchy. Not soft. At one point I took the pillow case off of one pillow and that was softer than the case. I tossed and turned all nigh t- both nights. I would not recommend this hotel. Everything else was fine but you're there to sleep!
December 10, 2013
Rated 3 out of 5 by EnvoyBoy Seen better days?
This was my long-time favorite Starwood in the heart of Boston but it seems like it is past its prime. Been here a number of times over the years. Room did not feel clean. The wooden vanity in the bathroom was showing its age, as was the bathtub. I learned after the first time I got into bed, that they don't tuck in the linens. One turn and I was a mummy. For each of the next three nights, I had to essentially pull back the top and tuck in everything. Speaking of the top, it was unnecessary as the ac was pretty weak. It was 73 when I checked in. Set the ac to 65 and four days later it had only gone to 68. It felt like a hotel that was being a bit ignored in preparation for a major rehab or to leave the brand. No Plat upgrade, recognition or other benefit. Had a connecting room in the middle of the hall. There are other Starwoods in the same neighborhood that might get my next stay.
December 11, 2013
Rated 5 out of 5 by mary2585 Great Experience
Had a wonderful experience at this hotel with my sister. Located 1 block from Back Bay Amtrak as well as the Copley T stop. We checked our bags in when we got to town (before the room was ready) and everyone was very friendly and accommodating. When we checked in the room was comfortable and very clean. The blinds kept the room nice and dark in the morning so we could sleep past 7 and the beds were amazing. We checked out at noon but again checked our bags so we could spend the day in town and we told our parking fee would cover until 5:00 allowing us the day to wander without additional cost. Overall a very pleasant experience with both the hotel accommodations and their great staff.
August 26, 2013
Rated 4 out of 5 by Realtyadv LOUD hotel
Great location and facility with the exception of the NOISE. Every door closing in the hallway reverberates. it is impossible shut them quietly. There seems to be no/very little soundproofing between rooms. Or between rooms and the halls. If this was fixed it would be my #1 pick for everything else.
December 16, 2013
Rated 2 out of 5 by Lyssi Needs Improvement
The hotel felt like it had been a nice hotel at one point, and then fell off because of budget cuts. I was disappointed in the quality of the room, and the front desk service. I had called to let the desk know that my mini bar had no items, and was broken in a few pieces. I was told there is no mini bar service and that someone would come fix it. Not only was there no apology for the inconvenience, but no one came to fix the mini bar at any point during my stay. I should have been told upon check in that there is no mini bar and where I can pick up water, sodas, etc.
October 21, 2013
Rated 4 out of 5 by Hastings1066 Good location, some nice features
Great location in the middle of town; nice, if not overly spacious rooms. Public areas attractive if a bit chopped up. Apparently Westin is trying to cut down on staff, which shows from time to time - offer not to clean your room, expensive valet parking service that doesn't answer the phone, etc. A very good value if you buy enough in advance to get a lower price.
December 9, 2013
Rated 3 out of 5 by nothingtooit Just average.
For the money we spend, I would not recommend stay in this hotel again. Over $300.00 for one night would have been fine if the room was better. Service of the employees was excellent and staff was friendly and helpful with most questions, but doorman need to have access to internet for maps and directions for non Boston residents.
December 10, 2013
Rated 5 out of 5 by CillaBBoston Extremely pleased with stay
The room was comfortable and clean, and very well set up with outlets, and amenities. Eco-friendly, and the staff were all above average helpful.
December 16, 2013
Rated 5 out of 5 by JRJwinterberry Great Location in the winter
Walk to almost everything indoors, restaurant, shops. Short walk to Best movie theatre (amc) in Boston, best Sunday Brunch ever at Towne, reasonably priced!
December 16, 2013
Rated 5 out of 5 Great conference destination
Great hotel in Boston. This was my first stay at a Starwood property in many years. At check-in, they asked if I would like to join the Starwood Preferred Guest (SPG) program. Immediately I got an upgrade to a higher floor room
Every interaction with staff was exceptional. From the gentleman who was refilling the coffee bar to the housekeeping staff to front desk, all were pleasant, helpful and welcoming.
The conference area was also well laid out, convenient and well staffed for breakfast, breaks and lunch. Ample rest rooms and plenty of space to network with others.
September 29, 2013
Rated 3 out of 5 by barbara2012 First stay at a Westin, last stay at a Westin
We arrived early in the day and our rooms were not ready. They said they would call when the rooms were ready. Around 4 pm we went back to the hotel. The staff's response to not calling was "oh well, it's ready now" and a giggle. I did not enjoy drinking my morning coffee from a paper cup. I would prefer the option of a ceramic cup in the room or paper if I need to go. I thought putting sensors on the convenience basket was unnecessary and insulting. The people in the next room were named John and Shelly. We were not traveling with them, but the walls are thin enough to allow you to hear both conversations and bathroom usage. I do not mind paying for great hotel experience. This just wasn't it.
July 5, 2012
Rated 3 out of 5 by stardom This hotel suits my business needs
A hotel that is suitable for business travellers.
December 15, 2013
Rated 4 out of 5 by LisaR1977 Almost perfect
We love the Westin, and always stay at one when we travel because the beds are so comfortable. Our only hiccup this time was that our neighbors came back to their room at 2:30am clearly inebriated and very loud. There were about 5-6 girls staying in the room, which is against policy. We called downstairs, and they sent up security, which was great, but it didn't take away from the fact that we were awakened in the middle of the night and continued to be awake because of their door repeatedly slamming. It would have been nice if the hotel accommodated us a bit more.
September 30, 2013
Rated 1 out of 5 by Coldandunhappy valet parking was awful
Took almost 40 minutes to receive my car
December 15, 2013
Rated 4 out of 5 by CJeffrey Main Lobby Seating Arrangement
The Main Lobby's seating areas are arranged with sofas and chairs clustered around coffee tables. This may look nice but it is a very inefficient seating arrangement. Often less than half of the seating is taken around the table, but due to the arrangement of the chairs and sofas, it is not welcoming to other parties because it appears to be intruding on the occupiers territory. My coworker and I sat down in a cluster of a sofa and 4 chairs. There was a couple occupying the end of the sofa and one adjacent chair. We sat at the other end. Evidently they were having a serious conversation but our presence caused them to stop and separately depart. These clusters, while appearing nicely arranged are not inviting for shared use.
October 4, 2013
Rated 4 out of 5 by STARFLEET Not as awesome as usual...
The WCP has long been my go-to in Boston, due to it's central location and my appreciation for all this property has had to offer my family over the years. BUT my recent visit was a disappointment.
From the general lack of welcome or recognition at check-in to the rather tired room I was assigned, I saw things in a bit of a different light. Perhaps I am used to their rooms that have been refurbished, but the furniture was virtually all chipped and losing veneer...I was surprised.
We won't give up on the Westin Copley Place, but will hope that a refreshing of the rooms is planned.
July 18, 2013
Rated 3 out of 5 by Bill2500 No Lounge? But great staff
I booked a junior suite for a few weekend nights in December. The location is fantastic. The junior suite is a weird set up and nothing special but we had an incredible view and by contacting the hotel directly we got a better rate than published- so for the money the room was decent. I took this hotel down a lot in rating because it has no platinum lounge and the mediocre breakfast. We took the free breakfast option over the 500 platinum points. The breakfast was okay but the "free breakfast" was only for continental so we had to pay a $7 upcharge each. Better to not offer the breakfast option because it's annoying to get nickel and dimed like that. The staff, however, was excellent. They were friendly and very efficient. Our check-in was great, the breakfast omelet cook was talented and friendly, and the pleasant host who grabbed me a paper. Just a very high quality staff without being patronizing.
One last note, we ate at Turner Seafood attached to the hotel. SPG members get 20% off and we had an excellent meal there. $1 oysters the night we were there. Good staff as well.
December 8, 2013
Rated 3 out of 5 by MarieO Great Location - Not a Flagship Property
Boston is a great city and the location of the Westin is excellent. The hotel falls short of expectations of the Westin brand -- no club floor, front desk staff more apt to recite the rules about 3:00 check to you at 2:45 than to assure you a room will be available shortly. During our stay the lobby was filled with noisy groups of high school travelers, an in hotel convention made 5 minute elevator waits a common practice, the fitness center was jam packed, the pool was out of commission (mid summer) and there was no peaceful space. The street level restaurant was a lovely refuge.
July 19, 2012
Rated 4 out of 5 by Chistine All great, except dirty tub
I was very happy with my stay. The staff, location and amenities were great. The only complaint I had was my tub was dirty. When I went to take my shower in the morning I noticed a black, scuzzy film all on the floor of the tub. I did not have time to call housekeeping so I tried to rinse it myself. I quickly found out that the problem was a slow drain. Because the water wouldn't drain quickly enough you could never get the grime to rinse away. I'm sure if I had time to wait for housekeeping the problem would have been fixed quickly. Unfortunate bump to an otherwise happy stay.
November 7, 2012
Rated 1 out of 5 by Paulc52 Rip off
This hotel is a rip off, starting with parking for $47 per day. Bottled water is $4 plus 15% administrative fee plus tax for a whopping $4.92. I didn't check if they applied the room tax to the $4.92 as well! Then they charge you an extra $15 per night for convention fee!
Shame on you, Starwood!
October 24, 2012
Rated 2 out of 5 by 20s13 Disappointing. Bad value. Needs much improvement.
Was NOT worth the cost f the room, even considering location. I truly wish I had stayed at one of the newer local hotels. At any given time, some elevators and escalators were not working. The decor is dated and tired. In my room the key didn't work twice and had to be replaced - requiring 2 trips to the lobby. The remote didn't work, only had one bathrobe, was short on pillows. Staff was responsive, but this is basic stuff that shouldn't require guest intervention. Place needs a big makeover in look and service.
October 28, 2013