Rated 2 out of 5 by DavidZ Worst Stay There -- 4 nights over Thanksgiving
I visit the area to visit family. I've stayed here at least 10 times in the past because I like the hotel. It normally gives me a respite from my family. Not this time . ..
1 -- Tried to check in at 2am after driving 4 hours in a nor'easter. Informed that manager needed to check me in and that he would be right back. 10 minutes later he shows up.
2 -- No instructions on how to access "free" internet for Starwood Gold Star Member.
3 -- Wanted to sleep in but woke up to construction noise at 10 the next morning. Seemed like it was going on over my head. Read in information that construction wouldn't bother me.
4 -- NO HOT WATER!! Called Service Express and they said "Didn't you get the notice under your door?" NO! I checked in at 2am -- and the manager didn't mention it.
5 -- Friday construction noise started up again early.
6 -- Wrote letter to GM, haven't heard back yet after 5 days.
7 -- To add insult to injury, I got charged $7 at check out for a call I didn't make.
I know they're undergoing well needed renovations, but come on!! I've complained several times (to Service Express and the GM) and never got any satisfactory response.
Also, take the massive ads off your elevators. They are jarring and wreck the serenity of the lobby. You're a Westin, not MBTA.
December 3, 2013
Rated 2 out of 5 by ChrisNJ Resolved Unsatisfactory Experience
This Westin failed to meet the brand standard from start to finish; however the only glimmer that it was a Westin remained with the hotel check-in staff who worked very hard to resolve any issues they could resolve. Ultimately, the experience was 'unWestinlike' and we won't stay at the Westin-Waltham again.
December 1, 2013
Rated 3 out of 5 by BusinessTraveler69 Too cold in the winter
It was 16 degrees outside when I stayed at the Westin Waltham, and the temperature in the lobby and dining room were unbearable. Each of the main entrance doors have about an inch clearance above the floor, allowing freezing air into the space. Aside from the weather, the rooms and staff were OK, but several little things added up to a less than optimal experience: no bathrobe in the room, waiting on the service line for 3 minutes for someone to pick up, no newspapers in the morning. But the worst, by far, was eating dinner and breakfast with outdoor coats and scarves, and still being cold. Hopefully the experience is better in warmer months.
November 26, 2013
Rated 4 out of 5 by kkfrommaine Good place to hold an event
Good. But my checkout experience wasn't good.
November 24, 2013
Rated 4 out of 5 by Liz422 Comfortable Stay
Stayed four nights for a meetings. Comfortable rooms, luxurious bedding, room was very quiet. Staff was top-notch, everyone was friendly and any requested services were provided immediately. Rooms do look a little dated, but understand a renovation has been started. Would recommend for a business hotel.
November 23, 2013
Rated 4 out of 5 by Tim1609 Convenient and good facilities
Very conveniently located off 128 and close to the pike, rt 3, and really not that far from 93 as well.
Rooms are in need of some updating and you rarely ever get an spg upgrade due to the fact that they are almost always sold out.
Lobby bar is a corporate hang out and although the food here has been pretty bad on a couple of occassions, it's nice to not have to leave once in a while. Staff is great throughout the property and the full service starbucks, not the limited version, is a nice treat.
All in all, if you are doing business in this corridor this is the place to stay.
Also, great place to hold meetings or a convention.
November 19, 2013
Rated 4 out of 5 by gngal Clean comfortable and convenient
The Westin is one of the best hotels in the Waltham area. It's clean, comfortable and service is excellent. We enjoyed the indoor pool and gym. However, we found the main restaurant to be costly, with slow service and stale tasteless food. Considering the relatively high cost of the room we resented the $15/night parking charge. Aside from that, we recommend the hotel.
November 13, 2013
Rated 4 out of 5 by MTD96 Met my needs, but not entirely what I expected.
Let me first stay that all staff I encountered were pleasant and helpful. The hotel looks impressive from the outside and the common areas on the Lobby floor are nice. Where my expectations weren't met was the condition of the room and hallways once on the room floor. In the hallway there are stains and poor repairs on the wallpaper. In the room, the carpets are literally thread bare. On the roof in the shower area there had obviously been a leak from above which was also repaired very poorly. For what is portrayed as a nice hotel, the condition of the room floor and room surprised me. I saw responses to previous reviews with similar comments that the hotel would be renovated at some point, but that has not started to happen (from what I could tell) and there are no other indications that the hotel recognizes the issues reported on this concern.
November 13, 2013
Rated 2 out of 5 by Macarolli Frustrating weekly experiences
I stayed here every week for multiple weeks and constantly had issues. One week my room had not been cleaned, I was constantly given double beds despite requesting king beds, my request to the front desk was ignored, and they charged the incorrect credit card (as in, not the one they swiped when I arrived). Additionally, $15 for parking in a private lot in the suburbs is steep.
For a platinum level guest who stayed here every week, I am finally sick of putting up with the constant stream of errors and will be switching to a different hotel in the area for the remainder of my client project . For the amount of money that was spent and the insane number of regular business travelers that stay here, I just can't put up with the mistakes any more (even though the staff made efforts to fix them, they keep happening week after week).
There are plenty of other hotels in the area, and many are Starwood options. It's just not worth the fight anymore.
November 12, 2013
Rated 4 out of 5 by NYCamry Staff Recognition and Suggestion
Very comfortable hotel. Food was good. Rooms were clean and comfortable. Shower water pressure was marvelous.
November 11, 2013
Rated 3 out of 5 by gngal Clean comfortable and convenient
The Waltham Westin is certainly one of the best hotels in the Waltham area. Very good for conferences and meetings. Rooms are comfortable and quiet. Service is generally excellent. Gym is well equipped. Indoor pool and hot tub are small but pleasant.
The restaurant unfortunately was not good. Service was slow. Entrees were considerably overpriced. Quality of food was distinctly below-average. The chicken tasted like it was pulled out of the deep freeze and microwaved into extinction.
Also beware the extra add-on fees. They want $15/night for parking which is outrageous, considering the room cost was probably the highest in the area vs. competitors.
November 11, 2013
Rated 4 out of 5 by Lucienne Stay for Conference
The hotel is a good place to hold a conference. The conference rooms are spacious and comfortable.
I enjoyed using the workout room at the end of the day which was clean and neat.
November 6, 2013
Rated 4 out of 5 by Vallgrl8 Our stay at Westin
We chose this hotel to attend our nieces wedding. Lovely facility, Pool and workout facilities were terrific. Very friendly and courteous staff.
Prices for meals were outrageous! $5 for a plain cup of coffee, are you serious? Our entire family, and many of the guests went off property for meals
November 4, 2013
Rated 2 out of 5 by Mingy Food appalling
This hotel is comfortable but the food is really very bad …….
October 24, 2013
Rated 5 out of 5 by toots58 Needs Met By Hotel and Staff
Lovely hotel with a very helpful and pleasant staff. Large room with a comfortable bed. Liked the feature of skipping a day of having the bed made up, etc. and therefore receiving a $5.00 voucher. Would definitely stay here again or at another Westin hotel.
October 21, 2013
Rated 2 out of 5 by JS13 Not what we were told
While booking this room through Westin reservations we were told the following by a reservation specialist:
Walking distance to the green line T station, this is 6 mile car ride requiring highway driving. We were also told incorrect information regarding the hours of the T.
Additionally we were told they had 2 queen bed rooms,1 king bed room, and double beds available. We requested the King bed, when getting into our room it was a double bed. The front desk was unable to change our room at that time due to hotel being fully booked. Additionally, the front desk told us that a double bed was booked by the central reservation office and they could not do anything further.
October 21, 2013
Rated 5 out of 5 by visby6 Thanks to all...
We used the Westin for our base of operations both before and after a trip to Europe. We parked our car in the garage. We spent the night before we flew in the hotel. Liz arranged with Alexi's car service to take us to the airport. Alexi then picked us up upon our return. We spent another night in the hotel before returning home. Thanks to all for taking so much stress out of this part of our adventure.
October 20, 2013
Rated 3 out of 5 by araf Disappointing
I had stayed in this hotel frequently years ago when it was a Vista property and when we needed a hotel in the area and this was available, I was pleased. We checked in on Tuesday afternoon and I was amazed to find out that they charged for parking. This is not a city hotel and there are no free parking facilities so, add it to an honest room rate. Same experience with internet in thew room. It is 2013 and this is a Westin - supposedly a high-end hotel and they don't offer free wireless. please!
A bigger issue for us was the fact that, upon checking in at 230 on Friday, there were dishes in the hall from the previous night's room service. Those SAME dishes were still in place, some with food in them, when we checked out at 830AM on Saturday! That MIGHT be acceptable at a highway motel but, not at a Westin.
The room was nice, it was clean the bed was good (pillows were REALLY overly soft) but, overall, this property was a disappointment.
October 20, 2013
Rated 5 out of 5 by TravellerB Home!
I have stayed at the Westin most of the past three years and am back for the next several months. I am very excited about being back. Liz, Franzi, Jeff, Nancy always make we feel welcome and I feel like I am coming home!
Recently, I left an iPad in my room and did not realize it until I was getting on my plane back to Texas. She went to my room, found the iPad and had it packed and ready for Fed Ex within 20 minutes to make the afternoon run. She is an amazing representative for Starwood Hotels.
October 14, 2013
Rated 5 out of 5 by Lou78 Hotel Comment
Facilities met our needs.
October 14, 2013
Rated 3 out of 5 by godmother BILLING ISSUES
The stay was centered around my godchild's wedding. We were coming in early and staying a little later, which necessitated 3 different reservations (the first day at full price, 2 days at wedding block and another day at full price). First, the valet took the car without giving any options in parking ...so we valet parked one night and self parked the rest. We made the green choice not to have housekeeping do the linens (I am a bona fide tree hugger!). The second day we could not get into our room because the key would not work -- we were "checked out". after the 1st night. Then I left the green door tag out but housekeeping tried to get in ...they thought we checked out after the 2nd and 3rd night. Then to top it, I get the bill at the end with charges for valet parking all nights and a $5.00 mininbar charge...and we never touched the minibar....and housekeeping was not in the room to even check the minibar. It is interesting at checkout that I had to ask for the printed copy of the bill ... otherwise the surprise would be after I got home. You would think the wedding block problem would be streamlined... I am sure this is a recurrent problem. For an upscale hotel, I am very surprised..
October 12, 2013
Rated 5 out of 5 by Rich This Westin has great staff
Each time I check in at this Westin, the staff is always professional, fast service (yet they take their time when necessary), and accommodating. This goes for their ambassador, people at the front desk, and the valets. On most occasions, I find a treat when I get to my room the first evening. Each week they come up with something different. To sum up, they make it as pleasant as possible for people that have to travel as much as I do.
October 11, 2013
Rated 1 out of 5 by Maryjane212 A Sleepless Weekend
Unfortunately, our room for the weekend was across the hall from a suite that was occupied by a wedding party. They partied very loud our first night until 3 a.m. and partied our second night until 4 a.m. The noise from their room kept us up as well as the noise they made in the hallway. They yelled sexually explicit conversations and were extremely loud. We always stay at the Westin when visiting my daughter at college. This visit she stayed in our room hoping to get a good nights rest before taking her LSATs, needless to say she was not well rested having only slept 3 hours. While we understand the need to celebrate the new nuptials, it should not be at other guests expense. We were extremely disappointed in our weekend stay and left very weary and tired.
October 8, 2013
Rated 1 out of 5 by TerriN Worst Experience at a Westin
Having travelled all day with a colleague I arrived at the Westin and was not greeted by the front desk clerk as a Platinum Guest. I asked if she forgot something and she said I don't think so. I said I'm Platinum, and I was wondering if you had an upgrade available. She looked at her screen and said it did not matter if I was Platinum at their property as I booked through a third party. I told her that I booked through the third party because they were sold out on their website and I looked to see if there was inventory elsewhere. I was told that when booking through a third party that my level of membership was not recognized. I was shocked and disappointed I asked for a manger who also told me the same thing. I was put on a NON SPG Floor and given a plain key FOB. No welcome amenity, no breakfast and only one water. The room was old and the walls of the bathroom very dirty. I wont go back to this property again.
September 26, 2013
Rated 5 out of 5 by TravelJimbo Great Stay!
Staff support was the best feature here, other than convenience in its location. I needed a razor because I forgot mine, they gave me one and shaving cream. I also forgot my tennis shoes to work out, they let me rent a brand new pair of New Balance shoes never worn before. Great hotel great staff!
September 25, 2013
Rated 1 out of 5 by Cigman Behind the competition
$10 for internet ? Loud at night. You guys need to figure out a new door latch mechanism, rather than slamming doors ALL NIGHT. Terrible. You can tell its an old hotel, needs refurbishing in a bad way. I will recommend to the company I work for (Raytheon) to find another hotel for this kind of money.
September 22, 2013
Rated 5 out of 5 by KMelted Beds are so comfortable!
The beds are so comfortable, I actually overslept. My room was nice, but the temperature in my room was set too cold for my liking, this was an easy adjustment though! I found this to be the case in the function rooms as well, they were also quite cold, set at 65, that was ridiculously cold, but most function rooms are cold, so I was prepared with a sweater and a sweatshirt! The only thing I didn't like was the tissues provided in the hotel. Unfortunately, I had come down with a head cold and needed to use lots of tissues, yours are very, very rough, but the end of the night, my nose was quite red. Sadly, I do believe the toilet paper a little softer then the tissues. I do hope you will consider softer tissues in the future, I wasn't planning of being sick, but it does happen and it's something beyond control.
September 22, 2013
Rated 4 out of 5 by 46Mark46 Not up to previous visits
We have stayed at the Westin Waltham a few times and generally enjoy it. On this visit we found things to be a little below our expectations and previous experience - little things but noticeable. The pool area was not up to standards - the used towel hamper was full and used towels were laying all around it on the deck. The towels in the clean towel box were all jumbled up like someone had gone through them. the Jacuzzi was broken. And the access to the pool through the reception area for the ballroom is poor. When we used the pool an event was starting and we had to push through people to get to the pool. The elevator in the garage was filthy - the floor was covered with scraps of paper, leaves, dirt and it looked like it hadn't been cleaned recently.
September 22, 2013
Rated 4 out of 5 by Grannynanny Great shower...parking garage ..NOT so much
We stayed for 3 nights in August for our nephew's wedding. Loved the "Rain shower" showerhead and would like to know where it can be purchased (not on Westin store site).
On a less positive note the parking fee was a bit ridiculous (never encountered before)
especially in light of the fact that the parking garage elevators were in dire need of cleaning!! They looked like they still had road salt on the floors from the past winter!!
September 21, 2013
Rated 2 out of 5 by MJK11 Expected something nicer
I was shocked at the condition of the room. It included broken lamps, a toilet bowl that was scratched & marred beyond belief, a previous guest's leftovers in the mini-bar fridge, and adhesive bandage wrappers in the bedside drawers. In addition, the door to the room wouldn't close on its own, it needed to be forced shut. Not very reassuring, especially when travelling with children. If it weren't for the fact that we were attending a wedding reception being held at the hotel, we would have left to find other accommodations.
September 16, 2013