Rated 5 out of 5 by Finny Typical Columbus Westin
How are you? Welcome back. Is there anything else we can do for you? Please enjoy your stay!
This is standard behaviour for the staff in Columbus. They always convince me that I am their first priority. Is there anything better than that?
Travelers want to arrive to a "home" not to a place.the difference between those alternatives is immense. That is why I come "home" to Westin Columbus.
December 2, 2012
Rated 5 out of 5 by Tiffani823 Staff went above and beyond
WOW is literally the first word that comes to mind! We decided to book our wedding block with the Westin Columbus because of its great downtown location and fabulous décor. From the moment we toured the hotel I can honestly say that the staff went above and beyond for us every moment throughout our stay!! The evening of our wedding rehearsal, our venue has overbooked the place so we had nowhere to have it.. at a moments notice the Westin graciously opened up one of their ballrooms so that we could practice and the day was not ruined. We had some odd requests throughout our stay from keeping our ice cream cake frozen, to rehearsal mishaps to many questions and every problem or issue that came up was dealt with in a timely appropriate matter.. even when they didn't have to fix it or make it better.. they did!! They truly made our day perfect and our stay even better. I THANK YOU WESTIN FROM THE BOTTOM OF MY HEART FOR HELPING TO MAKE THE STRESS OF WEDDING PLANNING THAT MUCH EASIER!
September 3, 2013
Rated 5 out of 5 by BandS66 Historic Hotel
The hotel's history, architecture, location, and pet friendly policy attracted us back for our second visit. With regard to the last point, the water bowl and biscuits near the front entrance was an unexpected perk very much appreciated by our Cocker Spaniel. Also, the day we arrived there was manager's reception in the lobby, also an unexpected perk that we appreciated.
May 7, 2013
Rated 5 out of 5 by DellPickle Overall we had a great experience.
Overall we had a great experience. The staff was very accommodating and the service was prompt. The facility was clean and our room fit our needs for the duration of our stay. The hotel was in a convenient location for walking in downtown and it was nice to have a safe place to park our vehicle. In addition, the parking service staff was friendly and helpful.
April 29, 2013
Rated 1 out of 5 by Aditya Worst Experience
I have always liked the SPG hotels and had expected this to be good, for this being a Westin property. However this was one of the worst experience I had with any hotel.
The shower was either too hot or too cold, and it was impossible to take a comfortable bath. Take that Heavenly bath...
Although, I was asked at the check-in, if I would like a key for their refreshment bar (refrigerator). However there was nothing to be found in the bar and it wasn't even working and smelled terrible.
Westin is known for their comfortable beds. They did have comfortable beds, however the whole room was occupied by the bed with no room to move around.
The parking cost 22 bucks which is the highest I have found in my travel. This is even higher than I paid in cities like SFO, Chicago and Houston.
Their service wasn't bad and they replaced the refrigerator very promptly when I asked for it.
All in all a very dis-satisfactory experience.
March 12, 2013
Rated 4 out of 5 by MrPlow Great Location, Slightly Dated Hotel
The hotel was fine, and almost everything I'd expect from a Westin. The only thing that was a bit disappointing: It's obvious this was a much older, possibly historic, hotel that Westin bought and refurbished. That may appeal to some, but to me it still had a very dated feel except for the few modern touches Westin obviously put in when they bought the place.
June 28, 2012
Rated 3 out of 5 by lisa60 Lisa60
The non-member rooms are definitely too small for 3 adults; 2 is pushing it. One can fit comfortably. Closet size is tiny. No place to situate an open suitcase except on the floor. Was promised a cot for our 3rd party when we booked but once we arrived, we were told the cots were gone. The FD did offere my adult son sheets so he could sleep on the floor.
April 15, 2013
Rated 5 out of 5 by viclyn Beautiful hotel with excellent customer service!
Beautiful hotel. Wonderful, polite, customer service oriented staff/employees!! (something that has so often gone by the way side in our society -so this was very nice to experience and something that means a great deal to us!) Valet parking! Onsite restaurant and bar - very nice! Great breakfast. Will recommend to others and return ourselves as well.
March 25, 2013
Rated 4 out of 5 by Overcharged111 Unreleased "hold" charge
CHECK YOUR CREDIT CARD BILL AFTER CHECKING OUT!!
My family attended a function in town and stayed here in two rooms. Upon check-in the front desk informed that an incidental "hold" charge would be put on my credit card for any incidental expenses (courtesy bar, phone calls, missing linen, etc) discovered after check out - pretty standard stuff EXCEPT that the $115.88 hold charge was never released. I checked out on 11-11-12 and discovered that the charge was not released a week later. I called the front desk and was told that my bill was clear in full and in another couple of days to file a dispute on the charge with my credit card company; further that this was a common call that they get. UNACCEPTABLE. Disputing a charge is no small matter. A month later, I'm hassling with my credit card company over this erroneous charge that Westin would not credit/release.
This hotel's accommodations are very good; their accounting is VERY bad!!
December 8, 2012
Rated 2 out of 5 by sdaf Room was very small for the price.
Hotel room was very small for the price and amenities.
October 7, 2013
Rated 3 out of 5 by lm16 The hotel was not acccomodating
We had reservations in a block, arrived early. Called 3 times before arrival to make sure we could get in. I was told no problem. Upon arrival, we were told no, had to downgrade our room. We were told, because you had 4 weddings and couldnt get the rooms ready. Not my problem, our room should have been ready, period!
July 22, 2013
Rated 4 out of 5 by Kiki812 It's the little things that count
I really like staying at this hotel, but I drink only decaf coffee, so when I checked in, I "traded out" my caffinated coffee for decaf. When my room was cleaned the naxt day, housekeeping replaced the decaf with caffinated. Also, they traded out my bath gel for soap. I was a little frustrated with all of this.
July 26, 2013
Rated 4 out of 5 by WeddingGuest Great facility and comfort, terrible valet
The Westin- Columbus itself is a beautiful hotel, with wonderful rooms that are extremely comfortable. The only downside is a poorly managed valet where upon check-out myself and friends had to wait anywhere between 30-90 minutes to get our cars. I would highly recommend calling far in advance and hope that the hotel implements a better system.
February 4, 2013
Rated 1 out of 5 by TBW113 Worst room, never stay again this hotel
Room 445 was only 200squre ft. No desk, no outlet for cell phone and laptop, darty carpet. Bath tub drain not working. No place to put your laggage. Everything bad! I don't know why I paid $179.00. I want refund. No help from front desk and not welcoming staff. I never stay again this hotel and not recommend. Why this room in SPG floor ?
March 8, 2013
Rated 2 out of 5 by GRR47 NOT ONE OF MY FAVORITES
THE BAR STAFF COULDN'T HAVE BEEN NICER AND FRONT DESK DID ASK IF EVERYTHING WAS TO MY SATISFACTION WHEN CHECKING OUT. HOWEVER MY EXPERIENCE AT THIS PARTICULAR WESTIN HOTEL (THE ROOM AND THE MAID SERVICE) WAS LESS THAN DESIREABLE AND I WOULD NOT RECOMMEND STAYING AT THIS FACILITY .
August 5, 2013
Rated 5 out of 5 by SJC812 Excellent hotel for wedding
We got married at the Westin Columbus and had a great weekend at the hotel! The staff were wonderfully accommodating - from helping make sure we were all comfortable in our rooms to ensuring the wedding went off without a hitch, everything was just perfect! We'll be back to the Westin the next time we need a hotel in Columbus.
August 8, 2012
Rated 3 out of 5 by Jay13 This hotel has small rooms
The Westin Columbus has very small rooms. We were in room 578. The closet was no bigger than half the size of a normal hotel closet. The bathroom was big enough for only one person at a time. There was not sufficient space in the room to store luggage for three to four people.
August 5, 2013
Rated 3 out of 5 by Finny Recent experiences
I stay at the Westin Columbus over 20 different times per year.
As of late, the site seems less responsive.
I have repeatedly asked for an email copy of my final bill. That has not been done. It requires requests for days. This is annoying.
Please rectify this.
I am a platinum member and expect better treatment.
March 22, 2013
Rated 1 out of 5 by xxxx Worst hotel
I have stayed at this hotel in the past, had a bad experience, but decided to try again. This was not much better. Last time I had to leave due to mold. This time the rooms have been renovated, but remain miniscule with very lumpy, uncomfortable beds, which are not conducive to sleep. I give up; I won't stay here again
July 10, 2012
Rated 2 out of 5 by Theborg This hotel needs an upgrade
While the heavenly bed is king, the room is small and the bathroom is reminiscent of old Germantown minus the ambiance and history. Lobby staff is courteous but housekeeping missed the mark. Close proximity to the riverfront and water activity assisted in keeping the rating up.
July 28, 2013
Rated 2 out of 5 by theace222 Mixed Review
Stayed there two nights. Was put in rooms on 3 rd floor. First room at end of hall was small and smelled like fried food. Moved to a work out room. BED was broken. Very difficult sleep. IT was NOT a heavenly bed. Very disappointed. Moved rooms next night and it was a great room on 5th floor quiet and great bed.
February 15, 2013
Rated 3 out of 5 by MC26 Wedding Weekend
I stayed at this Westin for my brother's wedding and the hotel was a little disappointing. When I arrived they told me I had only booked a standard room even though I had called in the past two weeks to confirm my suite, the front desk worker found me a new suite with no view that was pretty small, but it wasn't too bad. Then came the run ins with the valet "staff" I have put staff in quotes because if these guys are being paid than the hotel is getting screwed. I pulled up to the front of the hotel to have my car parked a few different times and there would be valet guys who would stand there and stare at me, didn't even move to take the car when I got out. I would finally get back in and park the car myself, it was almost like I was inconveniencing them. I probably wouldn't write a review but when I finally looked at my bill when I got home I realized I paid $20 a day for that "service". Other than those two factors I thought the hotel was very nice and in a great location.
August 6, 2012
Rated 3 out of 5 by Jumase Do not accept a room on a low floor
Overall, this hotel was probably fine but our room was not acceptable. The lobby is beautiful, the rooms are small but nice enough, and the staff is courteous. We arrived and were met quickly by a valet and got our room right away. The duvet on our bed appeared somewhat dirty, so we requested at the desk that our linens be changed while we were out. The clerk apologized and linens were changed when we got back that night. Unfortunately, when we got back at 2am after a football game, we discovered that our 3rd floor window looked directly out on a street light and the shades did little to darken the room. I could have read with the lights out it was so bright. There was also a lot of noise from the street entrance below our room, though that probably cannot be helped. I was hardly able to sleep at all, which is generally not what I hope for when booking a hotel room. At checkout the next morning, the clerk asked me how my room was and I told her the problem and her response was simply, "I'm sorry, we have that problem with some of our rooms." I was annoyed that for the same price as someone who stayed a few floors up and could have had a good night's sleep in the dark, I basically was provided with a night of sitting up in misery. Recommendation to the hotel: new window shades!
September 30, 2013
Rated 3 out of 5 by TMDL Needs improvement and updating
The hotel and accommodations were just average for a Starwood, Westin property. My bathroom was not clean upon arrival - it looked like the toilet had not been cleaned since the last guest. The room was just average - I've stayed in nicer places. I was disappointed given the brand and reputation.
March 14, 2013
Rated 5 out of 5 by madpatter2001 Super staff!!
Wife and I stayed here as we were in town to see Wicked.. staff here were amazing!!...from the housecleaning staff to the bartenders... all were friendly and more than accomodating. Oh and if you stay here, be sure to order a Bloody Mary from the bar... they are amazing!!
June 24, 2013
Rated 2 out of 5 by wishs562 Can't handle large groups
What a stressful experience! The hotel was under staffed to handle the multiple large groups this weekend. From the restaurant to bellhop, they created undue stress on our party! The rooms, once we finally got them, were beautiful.
August 5, 2013
Rated 2 out of 5 by Eleanor55 The hotel is old and it shows
The staff were all very friendly and helpful. The hotel, however, is old and dirty. The carpets in the hallways were very dirty. The bathroom was very dirty. The shower had a lot of mold and was just plane dirty.
The room was small but comfortable.
July 19, 2013
Rated 3 out of 5 by uniquenickname Room Specifications at Booking Aren't What You Get
There was nothing wrong with my stay at Westin, but it was disappointing to discover some of the extra fees that I did not anticipate. $22/day for valet parking with no lot to self-park was annoying, but I can handle it.
I'm extremely disappointed in the misrepresentation the website made at the time of my booking to say that internet would be included for free. I booked a room with a Queen size bed. There were two options: a larger room OR a one with less square footage but the booking site said it included free internet. I selected the smaller room because I knew I would need the internet over the course of my stay.
Well, it turns out this was merely a sham. I ended up with the smaller room AND had to pay for the internet. The internet wasn't included in the price of my room and when I inquired with the front desk they said nothing showed up in my room reservation regarding it. I'd think I must have misread the booking site, except I have a few other friends who stayed at Westin and made the same selection - and none of us received the free internet.
August 2, 2013
Rated 3 out of 5 by PPAEMV Average Facitily - Excellent Service
The Hotel property (building) was clean and neat and initially impressive. However, the rooms, while clean, were somewhat "tired" and could use some refurbishment. The front desk service was absolutely tops in the industry. Information, special needs, suggestions were all excellent.
July 9, 2012
Rated 4 out of 5 by MJMC Food and Beverage
I have stayed at this Westin several times. On my last visit I was disappointed to know that the main restaurant was only open for breakfast. So, dinner in the hotel was limited to room service or dinner in the bar. The food this trip was subpar compared to previous meals.
August 6, 2012