Rated 1 out of 5 by rc121992 Room Not Ready
I arrived at the hotel a little past 10PM on 10/28/13. I waited at the front desk while the person checking me in was waiting. It seems someone else had opened my reservation and it was locked. The front desk manager came out and they both stared at the computer screen. I was then told that my room was not ready, that it had to be cleaned. Really! At 10PM? After waiting about 20 minutes and watching 6 others check in (It seems that their rooms were clean). I finaly got my room. If you com to Columbus, don't stay here. Stay at the Sheraton instead. It si a better managed hotel.
October 29, 2013
Rated 2 out of 5 by Ohio2013 Recent Visit To Westin Columbus
Expectations were high in lieu of all the "luxury" advertising. Arrived to find the only parking option was via valet for $22 ridiculous dollars for one night. It was myself and a guest. We each had to pay $22. The parking lot (not garage) was directly behind the hotel, so no need even for valet. Just another way to make money. The following morning the other party in my room attempted to have their car brought around via valet so they could go to work. This was 5:30 am, so it was not busy yet it took 20 minutes to pull a car around that was sitting directly behind the hotel. Needless to say they were late to work with NO apology and an excuse of the 'cars being stacked up'. If you're going to pretend to be a luxury hotel then you better have the service to meet the price. BTW - room was microscopic!
October 28, 2013
Rated 1 out of 5 by Mich777 Tiny Room Hotel
Although hotel seemed to be newly remodeled the rooms where still like the old hotels. Small! Be careful on your way to the bathroom at night. You might run into the wall or dresser.
October 28, 2013
Rated 4 out of 5 by DoctorMike Hotel needs to be updated.
The lobby was different but elegant. The rooms were so-so. We could not open our closet door enough because the desk blocked the opening. The personnel was incredibly polite.
October 28, 2013
Rated 5 out of 5 by Hikoboshi Columbus Marathon weekend stay
Great proximity to downtown attractions.
Staff very friendly and courteous.
Very clean and organized.
October 24, 2013
Rated 3 out of 5 by AM44 Disappointing room
The room was below the standard that I expect from a Westin hotel. As a historic building, I realize the room might be small, but it was poorly fitted out and decorated. The furnishings were unattractive, a surge protector with outlets was glued to a bedside table where it was no use, and too far from the desk (which had no outlets), the lighting was poor, and the toilet paper holder was tucked under the sink in an awkward location. The shower enclosure was rusted and clearly needed to be replaced.
October 24, 2013
Rated 4 out of 5 by Drew69 Can't Wait To Stay Again
It would be an understatement to say this hotel was the cleanest hotel I have ever stayed in. I have never seen a hotel so clean, including the lobby, lobby restrooms and guest rooms. Every staff member was very friendly and went out of their way to assist me with all of my needs and questions.
October 24, 2013
Rated 5 out of 5 by kim16 Excellent
loved everything, and the complimentary bottled water in the room was appreciated.
October 21, 2013
Rated 3 out of 5 by soco dingy room
the Westin Workout room they assigned me felt like an old meeting room that they had turned into a guest room. The place felt like a sweaty place. Bathroom was questionable in cleanliness.
October 19, 2013
Rated 2 out of 5 by bill028 poor
no acknowledgement of my gold status, no asking how i want my bonus points - probably didnt get them. Terribly small room - no portfolio...... basically everything that works as clock work at every other SPG was not done
October 18, 2013
Rated 2 out of 5 by Aquablue Dissappointed
The room was dirty and very small. Flecks of black on the bed, mold in the shower and rusty shower door, reception on the tv was fuzzy (except for the HD channels), the refrigerator was way too small and never got cold. I had to throw away my yogurt and milk. And having to pay for internet in this day and age is ridiculous.
The staff was very nice and pleasant.
October 8, 2013
Rated 1 out of 5 by Frustrated111 Disappointed
I was disappointed in this hotel. I think they were under-staffed for such a busy weekend. Had to wait a long time for any service (bar, restaurant, front desk). The plugs in our room (bathroom and desk) did not work properly (very loose - had to hold the plug in while using or else it would fall out). After the first night, we asked if we could move to a new room. They said yes and that they would call us as soon as the new room was clean & ready. They never called. After 5 hours, I went down to ask for an update and there was a new person at the desk and they did not know anything about it. The fire alarm went off about 11pm on Saturday night, but stopped after about 1 minute.... so, not sure what happened. I asked the next morning and the person had no idea. I have stayed at other Westin's, and have always had a good experience. Also, my room had peeling paint on the ceiling and walls and was very dim (even with all lights on). It was also extremely small. This hotel did not meet the Westin standard that I have experienced elsewhere.
October 7, 2013
Rated 2 out of 5 by Forediamonds After the lobby.....
It's all downhill ! An older building so you anticipate smaller rooms and facilities. In addition to being small however, the rooms at this hotel are poorly designed and "tired". The HVAC system could awaken the dead and if you turn yours off completely, you may still enjoy the hum from the adjoining rooms. Staff was not particularly friendly or well trained. Food was awful. Location is fairly convenient but there is no way I would stay at this hotel again.
October 7, 2013
Rated 2 out of 5 by sdaf Room was very small for the price.
Hotel room was very small for the price and amenities.
October 7, 2013
Rated 1 out of 5 by Leduvar The worst Westin ever
This hotel is old, my room was cramped, needs painting in several public areas, the bartender was pathetically inept at the bar, the location is in decaying part of town. They need to take the Name Westin off it.
October 6, 2013
Rated 5 out of 5 by Reba24 Great Service!
I had and an event going on the weekend I stayed and we used the Westin Columbus as our host hotel...and it was an excellent choice! We stayed somewhere else last year and they charged us for little things and the Westin didn't even talk about extra fees! The staff from sales to front desk were all so great to work with!
October 3, 2013
Rated 3 out of 5 by Nonickname367 Service Good, Property Not
Staff is very friendly and provided good service. However, the restaurant kitchen is slow, does not get orders right. The room was claustrophobic, some room amenities were missing, and the bed was not comfortable. But how was the play, Mrs. Lincoln?
October 2, 2013
Rated 3 out of 5 by Jumase Do not accept a room on a low floor
Overall, this hotel was probably fine but our room was not acceptable. The lobby is beautiful, the rooms are small but nice enough, and the staff is courteous. We arrived and were met quickly by a valet and got our room right away. The duvet on our bed appeared somewhat dirty, so we requested at the desk that our linens be changed while we were out. The clerk apologized and linens were changed when we got back that night. Unfortunately, when we got back at 2am after a football game, we discovered that our 3rd floor window looked directly out on a street light and the shades did little to darken the room. I could have read with the lights out it was so bright. There was also a lot of noise from the street entrance below our room, though that probably cannot be helped. I was hardly able to sleep at all, which is generally not what I hope for when booking a hotel room. At checkout the next morning, the clerk asked me how my room was and I told her the problem and her response was simply, "I'm sorry, we have that problem with some of our rooms." I was annoyed that for the same price as someone who stayed a few floors up and could have had a good night's sleep in the dark, I basically was provided with a night of sitting up in misery. Recommendation to the hotel: new window shades!
September 30, 2013
Rated 3 out of 5 by NotImpressed42 Hotel was good but my room was a little rough around the edges
Main lobby was great. My in-room movie would not work even after engineering worked on it for an hour. Had to ask for movie to be removed from my bill. Plugins on the desk didn't work. A couple of light bulbs were out. No soap in the shower.
Dinner at the bar was 2 hours. We sat at the outside patio and pretty sure we were forgot about. Food was overpriced for very small portions.
September 30, 2013
Rated 5 out of 5 by JoanK Wonderful Stay!
The manager made sure my son who was arriving before me could check in early and it was so nice of him! The room was spacious, clean & so comfortable. I cant say enough about the Westin & the staff. I will always stay here when visiting Columbus. Thank you!
September 29, 2013
Rated 4 out of 5 by CHR1S Stayed @ Westin Columbus for a wedding
There were unexpected positive and negatives with this stay.
Paying $22/ day for valet parking is way too much under the circumstances of this hotel (ground level parking lot located adjacent to the hotel). To the annoyance of the lot attendant, I parked and retrieved my own car, but still paid the valet charges. There are off-site options. Shame on me for not checking them out in advance.
The front desk attendants were cheerful and gave the appearance of being professional, but lacked attention to detail: 1) my room came with breakfast, and they forgot to give me the vouchers, 2) the wedding I attended gave the hotel swag bags to be passed out to wedding attendees. We identified ourselves as there for that particular wedding, but they did not give us the bag. When we found out about it (after the wedding was over), went to the front desk and they had a bunch of them left that they had not distributed, 3) I was going to use Wi-Fi by tethering to my cell phone, but upon check in, they had a promo for free Wi-Fi. "Accept the charges and we will remove from your bill." At check out, charges were on the bill and was told, we will remove before we email your bill to you. Received bill...WiFi charges still on, so I had to make a phone call and the charges were removed.
Loved the double shower heads! Bed was very comfortable. Starbucks coffee in the room was nice. Liked the small snack they surprised us with in the evening. Putting 2 bottles of water on the TV stand with $3.00 price tags on them was tacky.
The hotel did a very nice job providing facilities for the wedding I attended.
September 29, 2013
Rated 1 out of 5 by TheSkyistheLimit This hotel was disappointing
My initial room was not clean; therefore, I had to go back to the front desk to request a clean room. The room I was offered was way to small for the cost of this hotel. I am a business traveler either driving or flying to my destinations and do not enjoy having to deal with issues upon my arrival, especially, when the facility has been paid in advance. I was not able to cancel my reservation due to a timeline policy regarding cancellations. An exception should have been made since the hotel was obviously not prepared for my arrival even with a 17 day advance reservation. Shame on your management.
September 26, 2013
Rated 1 out of 5 by BUCKEYE83 Small rooms, needs updating
Rooms are very small, bathroom vanity not big enough to put anything on, no other counter space in bathroom. We had meetings there, no hand soap in the restrooms, lack of TP in the restrooms, front desk was notified by several individuals, nothing changed. Way overpriced for what you get.
September 26, 2013
Rated 2 out of 5 by MixedReviews Staff Needs Training
Business travelers don't need much. They need an efficient staff and a quiet room. A bonus is a bar with good food to have dinner. This hotel has a great lobby but failed on the other basics. The front desk person couldn't find my starwood number so just opened a new account without asking me. I spent 1/2 hr. on the phone with SPG trying to straighten it out. When i got to the floor, the housekeeping staff was still making up rooms. No problem except they were yelling to each other--something no guest wants to hear. Since I am a gold member, you should get an upgrade if available, but that was not offered. The bar and room service menu was identical, which is a drawback. In the morning, the maid on my floor had a tv blaring in the room she was cleaning--pretty inconsiderate of the other guests. The lobby is beautiful but the rooms need some updating. Perhaps i was just in an unrenovated room. Not a very impressive experience.
September 21, 2013
Rated 3 out of 5 by EasyJoe Classic old hotel - small bathroom
This is a classic old hotel--hosted an event related to President McKinnley in 1900--but the age puts some limits on things. The bathroom was small--especially the laboratory area that was absolutely one at a time. The staff was pleasant, but one took partial info when we arrive early and said our room was emply but would be cleaned soon and she would call us when it was ready. 2 1/2 hours later it was being cleaned--and we waited another 45 minutes to get into it--apparently because the staff person had not finished the partial check-in that would have made that room a priority to clean, since we were waiting.
September 16, 2013
Rated 3 out of 5 by Sharon0907 Change in management?
In the past, I've found this property to be above average, but my last stay was just okay. My room was directly across from the elevator and I was on the same floor as the Mexican soccer team. The food was below par. The AC had gone out in the dining room and it happened to be the hottest day of the year in Columbus. I do want to recognize the team that handles the valet parking as they are always prompt and courteous.
I've stayed at this hotel twice in the last month and probably 10-12 times in the last two years. The last two visits made me wonder if it's under new management. Needless to say, I will not be staying here in the future.
September 12, 2013
Rated 1 out of 5 by Dave1210 Would not recommend this hotel
Hotel was beautiful and the staff helpful however we booked a block of rooms more than a year in advance of a wedding event and the reservations were bungled. The bride and groom reserved a suite and not only was that not available on their wedding night but they had to argue with the desk clerk to get a room for that night. The parents of the bride reserved 2 adjoining rooms and they did not get it. The parents of the groom reserved a corner suite and they did not get that either. When guests called 9 months before the event they were told there were no rooms available ask there is a problem between the staff at the hotel and the central booking operation.
September 9, 2013
Rated 5 out of 5 by Maria27 Wonderful historic hotel for a great stay
Beautiful historic hotel in downtown and within walking distance of Historic Germantown and Short North Neighborhoods. Quiet and comfortable. Short ride to airport. Food served to groups was excellent. Front desk friendly but had a hard time with billing for shared room. Taxi is better option than the shuttle for pay service.
September 7, 2013
Rated 5 out of 5 by Tiffani823 Staff went above and beyond
WOW is literally the first word that comes to mind! We decided to book our wedding block with the Westin Columbus because of its great downtown location and fabulous décor. From the moment we toured the hotel I can honestly say that the staff went above and beyond for us every moment throughout our stay!! The evening of our wedding rehearsal, our venue has overbooked the place so we had nowhere to have it.. at a moments notice the Westin graciously opened up one of their ballrooms so that we could practice and the day was not ruined. We had some odd requests throughout our stay from keeping our ice cream cake frozen, to rehearsal mishaps to many questions and every problem or issue that came up was dealt with in a timely appropriate matter.. even when they didn't have to fix it or make it better.. they did!! They truly made our day perfect and our stay even better. I THANK YOU WESTIN FROM THE BOTTOM OF MY HEART FOR HELPING TO MAKE THE STRESS OF WEDDING PLANNING THAT MUCH EASIER!
September 3, 2013
Rated 2 out of 5 by SCJCD Bathroom not good
1. Toilet needed to be flushed four times to get everything down the drain.
2. Shower door did not close, which we found out in the morning, and then it came off of the track and rested at a diagonal when we tried pulling the back shower door. Water got all over the floor as we showered.
3. Called front desk afternoon of arrival to say TV had a loud HUMMMM coming from it and even let her hear it as I spoke. She said someone would come which never happened. Fortunately, we were able to eventually get it to stop by playing around with the controls.
When checking out, I told the desk clerk and he said that he would let the custodian know. He should have apologized for the inconvenience and offered a discounted price on my room rate.
September 2, 2013