Rated 3 out of 5 by Rahul0709 This hotel neews some serious renovation
After checking in after a long day and being awake since 4 am for the early morning flight, I am sitting on the desk and working and hear water dripping, I see the wash basin is full and water all over the bathroom floor, no tap is on.. the muddy dirty water coming from inside.
Hotel is kind enough to change the room, second day when i come back from work. both the phones in the room are continuously ringing, no calls, nothing they are just ringing... after 2 reminders and waiting for 1 hour.. someone comes to attend to the problem.
good news....another change in room. 2 basic problems - bedside phone does not work and Air Con is not effective. I simply ignore that and checkout in the morning as early as I can wake up.
2 days..3 rooms... in a premium property of Dallas and that too a Starwood. Never had this kind of experience.
June 28, 2013
Rated 4 out of 5 by travelerjy Breakfast - room for improvement
Breakfast - I ordered the poached eggs, bacon and breakfast potatoes. 1. Poached eggs were way overcooked 2. Bacon was so soggy 3. Onions in the breakfast potatoes were too caramelized and the whole dish was soggy! Also, other SPG locations have some kind of bread served alongside this meal option. No option this time.
Absolutely love that $5 fitness clothing/shoes rental option. Have never seen it, would love to see it in other Westins/SPG properties.
October 17, 2013
Rated 5 out of 5 by klo78 A Fabulous Run
Stayed at the Westin Galleria for 2.5 years (whew) and can only say great things - but most of all, highly recommend the staff in the hotel and in the 2nd Floor restaurant. Find the following people and tell them Karen sent you: Front Desk: Munya, Carolos, David, Mitchell, Michael, Ashely, Gus and Alia. Susan the concierge - fab! Ana and Liliana in the concierge lounge. Bell Staff: All of them just great! 2nd Floor - find Tim, Kelly, Jose, and Mallory.
June 1, 2013
Rated 5 out of 5 by Wyatt2013 What a Hotel Should Be...
Exceptional Westin Hotel with a great location and an upscale mall attached to the property. The hotel facility is nice, the employees are excellent. Friendly, professional, efficient and very well-trained. Room service was quick and excellent. The 2nd Floor restaurant is great for breakfast, lunch or dinner. The staff assigned to the Executive Club are superb. I look forward to my return to see all of them!
April 12, 2014
Rated 2 out of 5 by Margarita53 Not so great this time
Made my reservation online. Room was ice cold when I entered even though thermostat was set on 80! I called about it several times and it finally got to a comfortable temperature. The next day, the same thing happened. It was being controlled by the engineering dept-I said that I would prefer to do it myself!!! The last morning I ordered breakfast...two eggs scrambled, well done with cheese on top...I got two eggs over easy with cheese on top-gross!!!
May 6, 2013
Rated 4 out of 5 by Taz68 Nice hotel
I enjoyed the hotel very much. The staff was very helpful. Bellmen, people from front desk and specially Susan, the concierge were very nice. The only 2 things I would comment is that the rooms need more light and that both days my room was not made by 3:00pm which I thought was really annoying. I hope they pay more attention to the cleaning times. I also requested on the first day a hairdryer ( the one on the room not working) and it never arrived!
May 27, 2013
Rated 4 out of 5 by treon Internet
I cannot believe that your hotel still charges ten bucks for internet connection. Your proud of your room rates and by adding an additional $10.00 when your competitors prove free access to internet seems you are lagging behind in customner service.
May 30, 2014
Rated 4 out of 5 by peggy62 The room was really hot
Even though there was a temperature control in our room it did not seem to matter what it was set on, the temperature remained the same. I did not sleep well because I woke up numerous times hot and sweating .I would guess the constant temperature to be somewhere around 78 to 80.
May 21, 2014
Rated 4 out of 5 by Towlow I feel feel welcome at the Westin in the Dallas Galleria
The people at the front desk are very helpful, the personal at the door have also gone out of their way to assist me on many occasions. I also love the showers with the duel shower heads.
Suggestions for improvement: room in the refrigerator for my leftover dinner, so I can eat it the next day for lunch. When I have a room with an adjoining door, I can clearly hear my neighbor (TV, talking). So soundproof doors for adjoining rooms.
August 19, 2012
Rated 5 out of 5 by TallTony A wonderful experience
What a fantastic hotel, from the amazing smiles and service when you walk in the front door to the "ahhhh this is gorgeous" feeling you had when you opened the door to your room. What a luxurious bathroom and decor!! It was so comfortable I just wanted to sit on the window bench and look out the window for hours. I have to say the most powerful sleeping remedy I have ever experienced is the feeling when I felt the comfort of the bed
March 15, 2013
Rated 5 out of 5 by semo67 Very Professional and helpful
My last visit didn't meet my expectations as a gold preferred member and I sent in a less than glowing review. This trip was very different, I was recognized as a preferred member at check in. I had key trouble and a staff member went to my room with me to resolve the problem. Totally different experience and I am booked back in early May. I have stayed at this hotel many times and only once did I have less than a five star stay.
April 18, 2013
Rated 5 out of 5 by MAD62 Dallas 5/24/14
First time to stay at this Westin. Attended a wedding in the country. Long drive, tired and ready to relax. The young man at registration was young, on his game and very helpful. Our room was great and ready. Very pleasant stay.
May 26, 2014
Rated 5 out of 5 by boogie8787 this hotel has accessability to good shopping
Good Shopping and a real nice Grand Lux Restaurant nearby.
June 9, 2014
Rated 5 out of 5 by Calgary5 Relaxing, quiet and convenient
During a recent business trip to Dallas, I stayed for the first time at the Westin Galleria. When travelling on business, I value a quiet, relaxing room where I can recharge and get a good sleep as well as good fitness facilities. The Dallas Westin exceeds expectations in those categories, compared to other Westins I have stayed in throughout the US. I recommend this hotel, and will stay there on future trips to Dallas.
November 12, 2012
Rated 5 out of 5 by juju23 A great experience
My compliments to the staff who were exceptionally welcoming and attentive. I loved my room which had a window seat for reading and watching a storm roll in.
I interacted with many of the staff and I can say that every single one of them were great. I highly recommend the Westin Galleria!
May 12, 2014
Rated 3 out of 5 by misinformed Poor Communication
Arrived for 2 day business conference, thought the room was preapid by my company. Agent at check in verified the room was prepaid and that they would put a hold on my card for incidentals. Was never told how much the hold would be. When I checked out, they charged my card for the entire amount $345 and had put a hold on my card for $405. So, my card had $750 on it when I checked out. I was not aware of this at all. Discovered later that the room was not prepaid!!! Had I known this, I would have used a different card!! Caused quite a mess with my account. At check in or out, I never signed anything authorizing to use that card, and the receipt I received at check out did not even have the card number on it. So, trying to get reimbursed by my company was a challenge, as I had no proof I was charged for the room!! Communication should have been more clear and consise.
October 3, 2013
Rated 5 out of 5 by Robin1995 Only lacking one item
We stay at this Westin every year for the same banquet. The only let down was the fact that you serve powder creamer with your in-room coffee service. That's very disappointing to a very big coffee lover, especially with the great Starbucks you serve. I would rate your hotel excellent except for that one detail. It may sound petty to some, but it really does make a big difference. Otherwise, it was another great stay.
January 28, 2013
Rated 5 out of 5 by RKJs Green Program
I think the Green program to opt out of housekeeping is one of the best ideas any hotel has ever had. I rarely ask for housekeeping, but Westin allows me to forget about the need to put my "do not disturb" sign out. But in other properties I was awarded extra SPG points when selecting the Green program. The Galleria check-in staff mentioned some coupon which I never saw. I prefer receiving the additional points.
January 2, 2014
Rated 5 out of 5 by joestone Weekend
Clean, well maintained, courteous and attentive staff. It is located in the galleria so is convenient ot shopping if that is what you are looking for. Is located right off a major road so is a little noisy if you have a room in front.
There are some pretty good restaurants within a 10 minute drive.
May 5, 2014
Rated 5 out of 5 by kareny Fantastic place to stay!
THE WESTIN GALLERIA DALLAS was wonderful! I didn't want to leave. The rooms were luxurious - plenty of soft towels and comfy bed! The staff was top notch - very professional and prompt. I forgot some items and they were promptly brought to my room. The Second Floor restaurant/room service had delicious food and the fruit bowl for breakfast was out of this world. Can't wait to come back!
March 3, 2014
Rated 4 out of 5 by Bing49 Bedding
The linens and pillows are luxurious! Quiet rooms also helped for an unusually restful sleep!
June 2, 2014
Rated 5 out of 5 by regularjoe1234567890 Awesome upgrade after initial miscommunication!!!
I had viewed the room I wanted to reserve online, but there was an issue confirming it due to low signal on my iPad, so I called the reservation in instead. The woman on the phone and I had a miscommunication as to which room I wanted, and when I arrived I was displeased with the accomodations becasue the were not what I expected and there was a horrible mechanical noise from the AC unit for the lounge, that resonated all through the room. I called the front desk and explained what was going on, and the manager said he would fix us up promptly.
Within minuites, we had been taken to a new room which was a significant upgrade over our previous room, and was in fact, one of the top two hotel rooms I have ever stayed in, that was not a resort room.
If you want to stay in Dallas near the Galleria, the Westin cant be beat. The "Corner Suites" are worth twice what they ask for them.
September 12, 2012
Rated 4 out of 5 by MickeyT1953 Nice, but noisy
The Westin Galleria-Dallas is still a good place to stay, primarily because of its superb location. Oceanaire remains one of our fave dining spots. It's so nice to be "at the mall" on a shopping-intensive weekend. But the room sound-proofing isn't up to four-star standards. We could hear foot traffic in the hallway and the sound of neighboring toilets flushing at 3 a.m. is no fun.
March 10, 2014
Rated 5 out of 5 by GaleLL Beautiful hotel with a great shopping mall
This is an excellent hotel with a wonderful shopping mall attached and great places to eat. The "green" option that our conference chose was different, which meant no room cleaning, bed made, or towel changes during my stay was different, I was there for 5 nights so that was a little difficult, but the staff replenished anything I wanted if asked.
April 11, 2014
Rated 5 out of 5 by AMTB Great for conferences and then sneak in a getway!
Excellent. loved the room!!!!!
June 4, 2014
Rated 5 out of 5 by Manju Perfect Girl's Weekend Location!
I just returned from a weekend stay at the Westin and can't say enough about how wonderful this hotel is. The rooms are huge and clean. The staff is super friendly and accomodating. And you can't beat the location...right in the mall. We never left the entire weekend. The Friday night cupcake bar was a hit with all of us. This is my second time to stay at this hotel and I will definitely return again!
July 11, 2012
Rated 5 out of 5 by Johndad Absolutely best birthday weekend ever....
...because everything the hotel did for us and the high quality service. From check-in to check-out the service was friendly & impeccable, including the car valet who had to go back and retrieve my cell phone from the already parked car. Close proximity to shopping & dining at the Galleria was the main reason for selecting this hotel property - and we were not disappointed, as it was so convenient.
October 29, 2013
Rated 4 out of 5 by Stewart184 A glaring flaw in the 21st century
This hotel is superior in every aspect but the wifi is SO slow it makes business over the Internet impossible. Attending a short video conference was IMPOSSIBLE because of 3 Mpe wifi speed (despite claims of an abysmally slow 6 Mps. Who advertises 6 as high speed Internet?). This by itself is enough reason nowadays to choose another hotel I would've requested a refund but it wasn't worth the time..
June 24, 2013
Rated 4 out of 5 by Pete99 Pretty nice, one complaint
I stayed in a room with a single king-size bed. I have to say I don't normally like "modern" furnishings, but the Westin Galleria rooms are done very well. The shower is fantastic (except the wire soap dish which allows the soap to fall through...really a problem with the soap), the clean sleek design of the cabinets and doors is very inviting. The window "seat" as it were is a great idea. My one complaint would be that there was no electric plug on the side of the bed I slept on. This meant I had to charge my phone elsewhere in the room. Unfortunately this led me to forget the charger when I checked out. I called the hotel to ask if it could be mailed to me (at my expense) and was transferred to someplace else. They took my phone number and said they would call me back, but this never happened. Overall, the hotel is very nice. Just don't expect to charge your phone near your nightstand.
July 15, 2013
Rated 4 out of 5 by Dusty Left my cell phone in the room charging
I was disappointed to learn that no one found my phone. When I called the number, 2 people were speaking spanish and they hung up. I spoke with Lost and Found; however, management checked the security entrance and only housekeeping was in the room. When they spoke to housekeeping they never saw the phone. It is hard to believe that no one saw the phone when it was sitting on the arm of the chair.
August 25, 2012