Rated 3 out of 5 by Ellen46 Excellent facility - poor service
We recently stayed at the Ottawa Westin - the long weekend in August. This was our 4th time at this hotel because the rooms are excellent, the location is great and, before this trip, the service was impeccable. On this visit, however, when we arrived, I was told that they had booked us in a room with one bed - for our family of four! This was after I had made the booking ahead of time and confirmed the morning of the stay. After driving 6 hours to get there, this was not welcome news. In addition I had booked a cot ahead of time which the hotel did not have on record. At first, the attendant at the front desk seemed unmoved and unwilling to do anything to resolve the situation. She even implied that next time I should write down the names of everyone I dealt with at the hotel when I both booked and confirmed my reservation. My response was that I should not have to assume incomptence at a hotel of this calibre. Finally, after I insisted that she speak with someone else because we would not accept a room with one bed or pay extra for an upgrade due to their error, a manager "released" a room that was previously unavailable (which was exactly the type of room we had booked). When we arrived in the room we noticed that there were not enough towels for 4 people, nor was there a blanket for the pullout. We called down to request these be brought up. 5 hours later, they still had not come. When I called down to request them again, they told me the items were "in the elevator". After another 1/2 hour, my husband called and they said the items were just being assembled. The items never arrived, so we had to make due so that our children could go to bed. All in all, this is not the type of service you would expect from a hotel of this calibre. We were very disappointed.
August 4, 2014
Rated 5 out of 5 by JennV A wonderful evening
Thank you to the concierge staff and also to Katia @ the front desk for all the amazing service they gave myself and my wedding party. I had booked a suite for everyone to get ready in, before moving offsite for the wedding. When my photographer arrived to meet us, it was raining. The concierge staff was amazingly helpful in trying to locate an alternate indoor location for our wedding pictures, quickly and very professionally.
Our room itself was wonderful, and Katia was very helpful in getting us checked in early.
Thank you again to all the staff @ the Westin for making that part our day so smooth.
May 11, 2013
Rated 5 out of 5 by Tmac Great hotel in the perfect location
This hotel is top-notch, and just steps away from numerous must-see attractions for the Ottawa visitor: Parliament Hill, Rideau Canal, Byward Market, Rideau Centre shopping mall, etc. etc. etc.
While not much to look at on the exterior, the inside of the hotel is modern, clean and well maintained. Staff are extremely courteous and interactive. Elevators can take a while to get to you, and seem to have a mind of their own now and then, but generally get you to your floor quickly once you're in them. Parking at the hotel is simple and convenient.
The Westin Ottawa is an all-around great place to stay.
August 14, 2012
Rated 5 out of 5 by Sled800 Noisy at night
Hotel almost full occupency on saturday 26th of july 2014. Wedding and Masquerade. Very Noisy at 3 am on our floor.
July 29, 2014
Rated 5 out of 5 by Kat84 This hotel has a great location and great service
I highly recommend this hotel. It is quiet, clean, and friendly. You are warmly greeted by everyone the moment you step into this Westin hotel.
July 28, 2014
Rated 4 out of 5 by WorldTraveller12 Perfect location, great rooms
My family and I recently stayed at the Westin Ottawa hotel for Winterlude. Our room had a beautiful view of the Parliament buildings and Rideau Canal. The room was spacious, clean and comfortable. We enjoyed using the pool, although it was busy due to Family Day. While the elevators are slow due to being upgraded, it didn't impact our stay. We tried the Winterlude discounted lunch buffet, and while the food itself was good I was surprised at the price for the type of food offered. I expected more and better offerings than chicken fingers and macaroni and cheese. Also, the cost of drinks was ridiculous!! $5 for a regular coffee. My recommendation is to stay at the hotel but eat elsewhere.
February 19, 2013
Rated 5 out of 5 by mitchl this hotel is positioned well in the city of Ottawa
very comfortable hotel and well positioned in the city.
July 28, 2014
Rated 5 out of 5 by RROO33RE Great staff
I was greeted by both Andrew and Marc as soon as I walked into the lobby. As usual, a friendly and warm welcome. They always make eye contact with a smile to whomever is waiting in line to check in. It is very evident that they enjoy what they do. Dan also is great at what he does and was off that day.
I went to the Daly's returant for breakfast. Shannon greeted me with a big smile and asked how my morning was going, and what area I wanted to be seated at. I sat in Porrans secetion. I started drinking my coffee however it wasn't as hot as I normaly like. Without me saying anything, Porran came back and chnaged my coffee cup and said here is a fresh pot because I know how hot your like your coffee. I was really amazed by how thoughtful and quick she was. I proceeded to the hot buffet and saw Angelica (chef) who was making multiple dishes. Right away she acknowdge me and said would like the ususal. I said yes, and then notice she had already started my breakfast because she had seen me walk in. These wonderful people are the reason of why I always choose this hotel. As a platinum memeber I usually receive good service when I stay at SPG hotels, however, The Westin Ottawa is by far the best hotel I have ever stayed at. Thank you very much everyone for making me feel at home each time I am in your hotel!
July 28, 2014
Rated 5 out of 5 by madspa94 best hotel experience ever!!
I can't say enough great things about The Westin Ottawa. Every staff member from the valet to the housekeeping staff is courteous, smiling, helpful, knowledgeable and competent. I felt completely at home and welcome. The fruit water at check in is such as nice touch. The offers of water bottles while waiting for check in is very thoughtful. All the staff members are AMAZING and make you feel like part of the family. The room was extremely restful and comforting. I had the best sleep I've ever had in a hotel room. I would DEFINITELY stay here again. BEST hotel experience EVER. Thanks again!!
August 27, 2012
Rated 5 out of 5 by Bobby41 This hotel is excellent
The staff met what we expect and are always very friendly
July 25, 2014
Rated 4 out of 5 by cnk8888 Is elevator ever going to be completed?
I've been staying at this hotel for the last few years for a conference. Overall, the hotel meets my expectations.
However, the elevators have been an issue for at least the last 2-3 years. The Westin Ottawa has been trying to fix and/or upgrade the elevators for that span of time and it's not yet fully operational.
During peak times, you may have to wait to 5-7 minutes for an elevator, and even then you might not get on. Especially for a conference, when one may need to run up to the room and head back down, it delays things.
I've been very dissapointed with this aspect of the hotel.
October 3, 2013
Rated 5 out of 5 by frannyb First Class all the way
Every aspect of our stay at the Westin in Ottawa was exceptional. The rooms were comfortable. The Shoreline restaurant food was fabulous, great steaks and seafood. The location near to entertainment and shopping was convenient; park your car and walk. From the valets on arrival to check out staff, every contact was pleasant and eager service. Well worth spending the extra money on a stay there.
July 10, 2014
Rated 3 out of 5 by Lydia Staff was excellent but dog barked for two nights
I normally love my stay at the Westin. The staff at this hotel is incredible and the rooms are very clean but my most recent stay was one of my worse experiences at a hotel.
There was a dog that barked every night during our stay. The first night it barked until 4 am. On the second night we did call the front desk and they indicated they would send security but the barking didn't stop for several hours. It was approximately 2 am before the barking stopped. I would stay again because of my several visits that were so postive. However in the future I would request a room away from pets.
December 10, 2012
Rated 5 out of 5 by Sam17 Hotel is in a great location
Hotel is in a great location close to the Byward Market. Hotel was clean and all staff were very helpful on check-in and check-out.
July 21, 2014
Rated 5 out of 5 by Chris56 Short break in Ottawa
Very satisfied with this hotel. Our room was on level 24 - extremely quick lifts. Cleanliness of room second to none and all staff helpful and attentive. Breakfast in hotel restaurant excellent!!
July 19, 2014
Rated 5 out of 5 by LadyBug82 Location and Class
Having not stayed at a Westin before I had heard great things and was interested to find out for myself. Upon arrival we were greeted by the staff, whom were accomodating throughout the duration of our stay. The location was perfect - within 10 minute radius of walking you could get to the NAC, Convention Centre, Rideau Centre, Byward Market, War Memorial, Sparks and Elgin street, Rideau Canal and many other fabulous sights.
My only complaint which wasn't even THAT big of a deal was the parking. It was a long way away and very expensive for not being close to the hotel.
All in all we had a fantastic weekend and will not be staying anywhere else but the Westin each time we come to Ottawa from here on out.
February 4, 2013
Rated 5 out of 5 by Weetie2573 Surpassed expectations
From time to time we like to steal away for a night downtown in Ottawa. This past weekend we decided to give the Westin a try as it had been many many years since we had stayed there. This is not the Westin hotel of years gone by...it is modern and welcoming; staff cater to your every whim, its large windows on the higher floors offer incredible views of the city. Don't forget to have breakfast at Daly's; while you savour exceptional food you will love the view of the Rideau Canal. For anyone looking for a modern, elegant 5 star hotel in an incredible location look no further....
June 24, 2013
Rated 5 out of 5 by TravelerHfx July 9 Overnight Business Stay
The Westin is the first choice hotel for business travel Downtown Ottawa. The location is prime: connected to the Rideau Shopping Centre complex, downtown business and government offices and the best restaraunts and the byward market. The hotel and room are an oasis of calm, well appointed and clean and I am always well-rested after a difficult day.
July 10, 2014
Rated 3 out of 5 by Guest998 Dated and disrupted sleep
I always stay at this hotel when I go to Ottawa. This was the first time that I was disposing ed. The rooms are becoming dated and furniture is starting to get old.
Housekeeping staff kept banging at the door Sunday morning - even after that couldn't get is as we had the safety lock on. This was before 9 in the morning. Monday morning there was a fire alarm.
My bill included someone else's room service and it took awhile to get fixed.
Front staff was good, free Internet and late check out we're all positives. However not sure I will stay there next time.
April 25, 2014
Rated 5 out of 5 by TorontoRob Great stay
I had a great stay. I was in for a 3-day conference and enjoyed my room and the hotel. The bed was very comfortable, and the pillow even better.
Special suggestion: get your shoes shined at the hotel. I handed mine in at midnight and they were at my door at 7am. Excellent job for just $7.
July 12, 2014
Rated 5 out of 5 by LucyHB Enjoyed my stay
When ever I am in Ottawa I stay at the downtown Westin, not just because the location is ideal, but the rooms and service are outstanding. Even the Shore - Steak and Seafood restaurant on the lobby level is outstanding.
I look forward to my next visit.
July 13, 2014
Rated 4 out of 5 by caab48 Excellent room but lacking in some details
The hotel does some things very well, but is lacking in other areas. The lobby is warm and inviting. My room was clean, nicely decorated, spacious, and very comfortable. The elevators are being worked on however, the wait time was far too long and there were no acceptable alternatives. I was invited to use a service elevator but left the elevator with my hands covered in black dirt. I tried to take the stairs but couldn't get all the way to the lobby. I was also very annoyed that I had to pay for internet access. If I can get free internet at a discount chain, I expect to get it at a Westin. Very few hotels charge for internet access anymore and it seemed like a money grab. As did the prices on the breakfast menu.
October 17, 2012
Rated 5 out of 5 by PeteQ Westin Never Fails to be Great
Each and every time I stay at a Westin, I am impressed by the overall experience. From the quality of the amazing beds to the quiet rooms to the incredibly hospitable staff, it is bar none my favourite hotel stay!
July 14, 2014
Rated 5 out of 5 by Kasiope This hotel is one of the best hotels I have stayed around the world
This hotel as exceeded my expectations on all accounts...comfort, responsiveness of staff, accessibility, overall atmosphere, it is quite excellent!
July 16, 2014
Rated 5 out of 5 by Inet Special needs
My daughter has special dietary needs!!
I requested a microwave for our room as I prepared several days of prepared food for her. I was given a micro for the room and we had a fridge to store everything!, the bell hop
Vallet parking... All were very helpful with directing us to several floors in the hotel and how it's connected to the mall! We never felt like we weren't informed.. And found things by a surprise like in many other places we've stayed.this was a very pleasant stay all around!! It was my sons soccer tournament for the weekend! This is a superior hotel!,, I travel a lot with my children to many far destinations and the Westin Hotel Ottawa goes far and beyond good service and promptness also. Thanks again
August 12, 2013
Rated 4 out of 5 by Tina11 Hotel is Beautiful and Great Location
This hotel was amazing for it's customer service, rooms are very nice, location couldn't be better! The only thing I was not happy with is that if I wanted internet access in my room, it's an extra $15 charge per day and there is no WiFi in the rooms??? I couldn't believe it! I thought it is standard in every hotel room, especially for business purposes, that WiFi is would be standard. I highly recommend the hotel revisit this policy, update your equipment to provide wireless access and don't charge extra. This will be a deciding factor for me on my next hotel stay.
February 24, 2013
Rated 5 out of 5 by sleepmd great hotel
perfect place to stay in Ottawa. great location within walking distance to Byward Market, awesome restaurants, connected to Rideau Center. facilities are first rate. one of my favorite places to stay in Ottawa
July 13, 2014
Rated 5 out of 5 by Razer2003 It's hard to stay anywhere else...
We don't live very far from the Westin in Ottawa, but when Christmas time comes and our holiday party is scheduled, it really does not matter where the party is in Ottawa, we choose to stay at the Westin. Although I have scheduled 2 holiday parties at the Westin through my previous employer and as always it was amazing. It's perfect location for Holiday shopping being attached to the Rideau and center and close to downtown. The beds are so incredible, the service is amazing and the views are always awesome. When we come into town to spend the night, it's the first place we check availability and that hasn't changed.
Thank you to the Ottawa Westin for always being friendly, outgoing and consistent for all these years :)
December 11, 2012
Rated 5 out of 5 by Sunshine100 Beyond the call of duty
I had five reservations but in error cancelled one on the eve before our arrival. I realized my error when I received a call from our associate at hotel check-in who found himself without reservation and a fully booked hotel. I called hotel reservations who went beyond the call of duty to find a room, reinstate my reservation and maintain the original price. I very much appreciated such excellent customer service to cover my obvious error. I am pleased to recommend Westin for their beautiful facility and exceptional customer service.
May 9, 2014
Rated 4 out of 5 by Calvin79 A caring and helpful staff
We were extremely impressed with the personalized and caring staff in all areas. They are friendly and ready to respond cheerfully to every question and request.
Our favorite staff member was Joe in Audio-Visuals. He was so very helpful in setting up my seminar room for a session - and very, very friendly.
July 7, 2014