Rated 4 out of 5 by favre poor service
Was very disappointed with staff attitude. we had checked in with 2 rooms after a accident at our home made us leave our home. we were awoken at 10 pm with a fire alarm which went on for 1 hour. my 2 children were exhausted the next day for school. when i went to the front desk the next day. The gentleman just shrugged and said it was unfortunate. I would think a hotel with good service would have at least offered a free night or some other compensation.
September 18, 2013
Rated 4 out of 5 by SalvelinusN good over all
All in all my stay was fine. The desk staff was freindy courteous and eager to please. Food and servie in the lounge was also above average for lounge food. I think though it is abslolutely rediculous to provide a 50" TV without HD feed. it is a contradicio in terms. Whyu woukd you wnt to see a huge depicitionn of a poor quelity image? IIf yo don't want to spring for HD don't provide a large flat screen TV. its silly
September 17, 2013
Rated 3 out of 5 by Ace13 Late Friday night fire alarm...
Our first night of 3 had us up with fire alarms for over 1 hour - very loud in the guest rooms. The hotel was never evacuated. Fire department came and made mostly unintelligible announcements telling us to stay in our rooms.
I thought that this very annoying event might cause the Westin Prince to cut us a break on the cost of our stay, but no, in addition to charging for every little thing they can, this was a valid fire alarm in their view and did not warrant any break in the price of the room for that eventful evening.
It is definitely a nice-enough place to stay. But not being able to sleep needs to cost the hotel something in my mind. Not happy that they don't believe the same thing.
We stayed at the Westin Prince because the wedding party chose it for the location. I'll probably stay elsewhere next time I'm in Toronto.
September 17, 2013
Rated 5 out of 5 by Real56 Country Club in the City
From the moment I drove in the lane, I knew I would enjoy my stay, The building and grounds are well maintained and my room was sooo comfy .... but I had to go to my conference! Great facilities - awesome food!!! Just want to know how you managed to have the 3 deer wander through the garden as a welcome distraction during the boring part of my course!
September 13, 2013
Rated 4 out of 5 by Arrowmaker Nice Property, but the Kitchen does not meet the Starwood standard
Stayed at here for the first time in 15 years a few days ago. Very impressed with the updates and, of course, always impressed with the 'Heavenly Bed'. Unfortunately, the kitchen is not up tot the Starwood standard. We went to the dining room about 8:30 pm on Sunday evening for a small bite after a day on the road. The warm Camembert I ordered was certainly not warm and essentially tasteless. The next morning, the kitchen could not correctly produce soft-boiled eggs; poached and hard-boiled were offered before we finally gave up. The wait staff were attentive, diligent, professional and truly apologetic. The deficiency was in the kitchen.
September 12, 2013
Rated 1 out of 5 by Rmac66 Bedding not changed from previous guest
I had the disturbing experience to crawl into my bed last night only to have sheets and a comforter with the strong smell of a previous guest cologne. It was unsettling to know the bedding had not been changed.
I raised it to the front desk and the manager and have had no reply and still waiting a day after. I did finally request a different room after I was given a different comforter without a cover and no new sheets (and the expectation I would make the bed myself)
I love SPG and their hotels but this is not the first problem at this property. Be cautious!
September 5, 2013
Rated 4 out of 5 by VDK2620 General
Good location and quite a good selection of small cafe around.
Negative, no shuttle bus to subway.
September 3, 2013
Rated 5 out of 5 by webber1177 Staff is excellent
This is our 10th stay at the Prince and Lidja normally takes care of us. Clara more than filled her shoes and the entire front desk staff was beyond excellent. Leroy, Ernie and Steve were their congenial best.
Only the menu and food at the coffee shop still needs improvement.
We will certainly stay with you on our next trip to Toronto..
September 2, 2013
Rated 5 out of 5 by lovewestin Will live here next time
Friendly staff, clean room, buffet breakfast with quality and many varieties, beautiful views, good location to anywhere.
September 1, 2013
Rated 4 out of 5 by Kat67 This hotel has great service
My son and I stayed at this hotel so that we could visit the Ontario Science Centre and the Toronto Zoo. We previously have stayed at Westin Hotels and have had good experience.
Staff were great...friendly and very helpful.
Anything we requested, they accommodated. First time we used valet parking and bellboys were great. I would highly recommend this service. It was so much easier with my 4 year old to have our car ready at the door when we were heading out. Our room was pretty basic and it was sufficient for what we needed for a couple of nights. We did request a microwave and a bigger fridge which we did end up getting however I feel that all rooms should come with these small amenities esp. for those who travel with small children. Hotel was conveniently located just minutes from Science Centre but also from drugstore, bank and grocery store. I thought that was nice and handy. Hotel only has an outdoor pool which was nice because it was August but I probably wouldn't stay in the winter because there isn't an indoor one. I also didn't find much of a games room or anything to do in the hotel with a young child...again not an issue for us because we were there to see the Zoo and Science Ctre anyways. Overall, hotel was clean, friendly staff and very accomodating.
August 29, 2013
Rated 1 out of 5 by paball Mistakes made
What looks to be a beautiful property, just did not live up to our needs. It was our 20th anniversary and sadly our room did not work out.
Everything was fine until the first of two nights. The room temp said it was going down to 60, but it was very warm and we could not sleep. I informed the staff and had a card in the room that said they fixed the problem. The 2nd night was worse. Very warm and had a very hard time sleeping. After the first day our room was never cleaned. I asked a maid in the hall and she said that her shift was over. We went out to dinner and when we got back the room was half cleaned. No towels. I called for towels and they never arrived. I called the next morning and it took 30+ minutes.
For a hotel of this caliber, these mistakes and problems should not occur. Pretty sure our 40th will not be there.
August 29, 2013
Rated 4 out of 5 by Missbean This Hotel has the great views
The Westin Prince Toronto, located in north east side of Toronto, is quite easy to access to Downtown or whereever in Toronto. With the great views, the hotel was quite and clean. One thing what I was not satisfied is the housekeeping service with a slow and a lack of communications.
August 11, 2013
Rated 3 out of 5 by ok007 Not as good as previous stays
We've stayed at this hotel quite a few times but the last 2 stays have been disappointing. The lobby is nice but the rooms are just average. | was expecting more from a "deluxe" room. My husband woke up with a sore neck from the pillows. There was plenty of parking. Some of the staff were excellent and some others seemed distracted.
August 10, 2013
Rated 5 out of 5 by Mount13 Our stay was pleasant
We were satisfied during our short stay at Westin Prince Toronto, as the environment within and without the hotel was beautiful and very nicely maintained, the room was clean and pleasant, and the personnel at the front desk and for the service was kind and very helpful.
August 8, 2013
Rated 4 out of 5 by Samme expectations met
I've used the Westin Prince for business for a few years and decided to use it to entertain my grandson. Good idea, the pool, tennis and restaurants were perfect for his needs and the staff was very accomodating
July 25, 2013
Rated 4 out of 5 by garrett1 Relaxing Property
We were very happy with our stay. The room was a bit dated (wallpaper) but the bed was excellent and the room had modern amenities. The property is gorgeous and relaxing. A great place to relax and feel you got away from it all in the midst of Toronto. You are literally 20 minutes from downtown.
The main restaurant looked great as does the lobby. Parking is pay here both self and valet. Concerns here are with the the pool. You have a major Carpenter Ant problem. You also have a signage problem getting to the pool that needs to be corrected. The room service at the pool is also a problem. I gave up on my drink order on Saturday.
July 15, 2013
Rated 4 out of 5 by justJD Staff try hard
Even when the staff face all kinds of problems that are our of their control, they still find ways of making it up to you. Well done guys...
July 14, 2013
Rated 5 out of 5 by Tazzy32 Birthday away from Home
I recently had to travel on business on the day of my birthday. I was pleasantly surprised to find in my room, a bottle of chilled white wine, a fruit tray and lovely card signed by the Front Desk Staff, wishing me happy birthday. What a lovely and very thoughtful thing to do. Even though I had to be away from home, it was touching to have my birthday recognized by the staff at the Prince. Thank you so very much.
July 8, 2013
Rated 5 out of 5 by Canadak9 Westin Prince
Great beds, staff & very clean & quiet for a Friday night in Toronto. Will stay again! Yummy breakfast & very friendly staff. At seasons restaurant -grounds are beautiful!
June 30, 2013
Rated 3 out of 5 by J5542 Uncomfortable temperature
This hotel was uncomfortable in all the common areas. The temperature was stifling.
The bar, the restaurant, the meeting rooms where all very hot. The bar was so hot I was sweating. So I just left. The picture quality on the TV is a joke, it was like they where using rabbit ears for the signal. Most unpleasant stay due to lack of air conditioning.
June 26, 2013
Rated 5 out of 5 by rwfromca The setting of the hotel and the room view was beautiful
The value I received was far superior to the the value I have received from any other hotel.
June 21, 2013
Rated 5 out of 5 by Landerman54 Great location, nice hotel
The hotel is conveniently located, staff was friendly and helpful, food was good and room was comfortable, clean with a great view.
June 16, 2013
Rated 5 out of 5 by BillieC Outstanding in Accommodating Customer Needs
I love EVERYTHING about The Westin Prince. The environment both inside and outside the hotel is beautiful and very pleasant to just walk around. What impresses me the most is the helpfulness & friendliness of ALL the front desk staff. You never see them without a smile.
The Westin Prince is excellent in accommodating customer needs. When I called front desk and requested a bed board for my back problem, Joseph told me that the hotel doesn't have one currently but he would definitely find one for me. And surely he did. And it was all set up well before I checked in. The 2 nights stay at Westin Prince was one of the best travelling experiences I have ever had. Thanks to the bed board, which Joseph made an extra effort to obtain it for me, I had 2 pain free nights so I was able to go on doing my business normally during the day and accomplished everything I had planned. Thank you Joseph so very much.
June 14, 2013
Rated 4 out of 5 by Western1 The staff was amazing...
From your door staff to front desk to restaurant your employees were friendly, welcoming and professional. We enjoyed our stay and would definitely visit again.
The only complaint with the room was the stuffiness; the air was very stale. We kept the window open for fresh air.
June 10, 2013
Rated 2 out of 5 by JoandKr Very Disappointing Facility
Very poor or non-existing signs beginning with self parking lot pre-pay tickets that expire at 3 AM. No signs to restaurants and none open until 5 PM. No signs to elevators, outdoor pool or tennis court. No staff at front doors to help with luggage or even to say "welcome". TV in room didn't work until you turn on a power switch on the wall by entrance way... and you guessed it... no sign. The Express Service operator said "everybody calls with same question". No body in this hotel has stood back and looked at things from the Guests (Customers) perspective.... just their own short sighted that's good enough point of view... and we can save money by doing only the minimum necessary. It shows across the whole building and staff... not 1 staff member had a smile or seemed to be enjoying their job. I won't go back again.
June 10, 2013
Rated 2 out of 5 by JaneH needs improvement
Upon check-in, there were 3 people behind the counter and 2 guest including myself in front. Yet I was made to wait 10 minutes without acknowledgment while 2 'service' people talked to themselves and the other was serving a guest but disappeared without a word.
In the room the drain hole was unscrewed which made taking a bath a challenge and afterwards the faucet leaked and made dripping noises all night.
June 10, 2013
Rated 4 out of 5 by Mori7 Good Hotel
Westin are the bests!
Great service, and very near the airport.
Thanks to the crew
May 31, 2013
Rated 4 out of 5 by Cynt Beautiful Fitness
The room were missing a full length mirror but overall I would recommend this hotel on the great fitness center alone.
May 29, 2013
Rated 5 out of 5 by CJB2013 Great Hotel in great location
Hotel has everything one would want. Inside hotel and outside hotel.
May 28, 2013
Rated 5 out of 5 by Mel43 Toronto Stay
As usual we enjoyed our stay at the Westin Prince--looking forward to our return in November
May 23, 2013