Rated 4 out of 5 by Wackka Great stay despite a very rough start.
This stay was supposed to be a awesome well deserving girl's vacation and it was almost ruined by the welcoming committee (Franique and Kara) at the airport in charge of issuing you your transfers. No welcoming smile, rude, curt and no customer service skills were how we were met by St; John Westin Villa staff. This was followed by them informing me that my 3 bedroom villa was canceled by someone and we were placed in a 1 bedroom villa.
After 4 hours on the phone with 2 supervisor and a change in room, we were finally able to enjoy the wonderful island and Westin St. John Villa. Kudos to Akema, Shamir, the cab drivers, the ground keepers for an impeccable ground/grass, the welcoming staff at the hotel and the shuttle service who always picked you up/drop off with a smile.
August 30, 2012
Rated 4 out of 5 by Tricia1113 Terrific Service
We have visited this property three times, and once again enjoyed a wonderful stay. We encounted a few "hiccups" as the resort is under construction (which I was aware of when I made the reservation). That said, the resort staff & in particular, Carlos at the Front Desk, stepped in personally, responded to my issues and made sure that we were comfortable (checking in with us several time throughout our 10 day stay). St. John is a beautiful island and the Westin Resort will be even more beautiful when the rennovations are complete. Our family had another wonderful Starwood vacation and I am grateful to the Westin staff for thier wonderful service. We are looking forward to our next visit!
June 27, 2014
Rated 1 out of 5 by KBH123 Poor Customer Service
Poor customer service in general.
Bar/Food Service Area not to expected sanitary standards. Rooms dated and warn. Housekeeping staff lazy and disinterested.
May 20, 2014
Rated 5 out of 5 by brody1217 As great as I remembered
My family and I just recently completed a 7 night stay at the Westin St. John Villas. It had been 12 years since were at the resort. It was better than I remembered. Just a top notch experience from the time of airport check in to the painful moment of the ferry ride back to the airport. Everyone was so helpful and accommodating. The hotel held a carnival celebration for the kids that was awesome. There was even a beer tasting for the adults. The grounds are so beautiful and everyone was so nice and attentive. The condition of the studio villa was excellent. It was clean and had an awesome view of Great Cruz Bay. I had recently read some negative reviews concerning the construction noise and lack of shuttle service to the villas. Nonsense. We are already planning a return visit next April. I just hope we will be able to use points again for the trip. I don't see a points option open yet for next April.
April 22, 2014
Rated 3 out of 5 by JamesR17 Need a little work
Everyone was very nice, certainly no one was anything but polite. Place is very clean. Landscaping nice. Some things I would consider to improve:
1) I ate ate your restaurant one evening. It is not an inexpensive place. Apparently there were specials which no one advised us. When I inquired about something I saw on another table, after I received meal, I was told it was the special. ?
2) if you charge rates as you do, I should not have a bathtub that looks like it was caulked by a child. Very sloppy.
3) As an Amex Fine hotel.... member I received breakfast coupons which seemed to confuse everyone.
June 23, 2014
Rated 5 out of 5 by MikeP2 This was a really great vacation
The Westin St John was a great place to stay in the Caribbean. The staff at the hotel was pleasant and attentive. My wife and I stay at Westin Hotels pretty frequently, and this hotel is above the Westin standard. We really enjoyed the poolside bar. Service was quick and the drinks were good. Mango Deli was a good place to get a sandwich on resort. The resort is really clean, and well taken care of. The hotel is a $5 (per person) taxi ride to restaurants, beach bars, and shopping.
October 1, 2012
Rated 5 out of 5 by Sumdoit WONDERFUL LOCATION/FACILITY
My wife and I have been vacationing on the island of St John for over 20 years. We have always rented a private home and also rented a car. This year we stayed at the Westin and DID NOT have to rent a car. We took the taxi to town and/or restaurant . ----no driving and or parking problems. We spent our time at the Westin beach or pool swimming/reading and also went with Capt. Phil for a day of snorkeling . Very DISAPPOINTED with the music selections played on pool area speakers
October 21, 2012
Rated 2 out of 5 by DCT12 Disappointing
The staff were wonderful. However, the remainder of the experience was disappointing. The quality of the facility did not equate to the cost of the experience. I wrongly expected more. Attention to detail was remiss (e.g., discolored tiles, moldy ceiling, toiletpaper holder falling off the wall, running out of half and half at the deli in the morning). We have traveled a number of places, this was by far the most dissonant in terms of what I expected and what I experienced.
May 9, 2012
Rated 3 out of 5 by Misskitka The Good and the bad
We have been coming to the Westin for years and we love the place. Unfortunately this year we had issues with the check in process. We had to wait until 7;00 to get in our room. The hotel property is beautiful.
July 21, 2014
Rated 4 out of 5 by Angie25 Island Paradise!
My husband and I celebrated our 25th anniversary this past week at the West St John Resort and our stay could not have been more perfect! Friendly staff, amazing food, tasty drinks and the most relaxing place in the entire world! The facility is beautifully maintained and looks like a tropical paradise! We discovered so many wonderful things to do and see on the resort and in Cruz Bay but there's still plenty more to do on our next trip! Thanks!!
June 10, 2013
Rated 4 out of 5 by Reviewed So happy with our stay
Chalk up any really negative reviews to a) flukes and b) people who showed up in bad moods and looked for the worst. This hotel would be a solid 4-star place with a couple of very easy fixes. 10% of the lounge chair pads were dirty and 10% of the towels were too worn to be offered to guests. Choose from the 90% of clean chairs and towels, and you'll be happy. Room was in building 15 - had nice updates, very clean, great view of the water (only expected pool view, so very happy here). The food was great across the board at the steakhouse, beach place, and poolside. Focus on the beautiful views, friendly staff, great food and drinks, family-friendly environment, etc., and you will have a wonderful time. Don't get on your hands and knees and inspect the carpet with a magnifying glass - you'll waste your vacation time (and still won't find anything negative).
May 16, 2012
Rated 5 out of 5 by Mack15 Exceeded Expectations!
After reading some of the reviews on this property, I had some concerns that we would be disappointed. We were pleasantly surprised at the beautiful grounds, friendly staff, and the updated decor and great view from our hillside villa. We had a very quick checkin process and were upgraded to a larger one bedroom villa with a great view. We had rented a jeep so parking right outside our room was very convenient. We loved it!
November 12, 2012
Rated 4 out of 5 by eva0825 love this hotel...except...........
I stay at this property twice a year and actually own a time share here as well. I love coming back because of the warm and friendly staff. My only complaint is that the non smoking rule is not enforced. Our hotel stay was in bldg 10 which is beach front. We enjoyed early evenings on our balcony (first floor) and every night our neighors would sit outside and smoke. We are not smokers and did not appreciate this at all.
April 20, 2012
Rated 5 out of 5 by Lynne24 Wonderful Time
We have just finished our stay at the Westin St. John and couldn't ask for anything better. We went during April 19 thru April 26 and the weather was great. Our Villa was in the Bay Vista area making it close to everything on the resort. The Villa was updated and very comfortable. The staff personnel especially Ashley at concierge desk and Evan with Penn Taxi Service were a delight and very helpful.
April 28, 2013
Rated 2 out of 5 by Marmalade Non Repeter
Staff lacks personality, makes one feel as though they are doing you a favour, food prices absurd. $40 resort fee shocking.
April 22, 2014
Rated 5 out of 5 by Debbie29 Wonderful trip
The hotel was beautiful, wonderful beaches, good food, great service.
July 19, 2014
Rated 5 out of 5 by DrJayC Phenominal
I am working in the islands and being a Starwoods Platinum member, thought I would give the Westin a try. Best decision ever ! Incredible staff that took care of every need. The food was excellent and served with a smile. The rooms are very clean. I have been here 3 weeks and would HIGHLY recommend this property. Get to know the staff and they will embrace you as family.
May 29, 2013
Rated 4 out of 5 by cmc75 BEAUTIFUL RESORT
Well maintained and beautiful resort. Although the resort prices on food is a bit high, the quality is excellent. Only negative issue during my vacation, was an employee asking for a tip, vice staying focused on doing their job. I felt a times, there was a sense of entitlement with employees and they should be reminded why they were there.
March 18, 2013
Rated 3 out of 5 by Vetman89 average stay
My stay with you was disappointing in that while the facilities were average, the cost was above average. I don't feel I got my money's worth. The meals in the Beach Bar and Grill were excellent, the Cruz Bay Prime was below average. I would think that when someone pays these prices, they should be thinking "Wow", and I wasn't.
November 16, 2012
Rated 5 out of 5 by HammerTime Overall Great Time
Overall this is a great hotel..awesome pool, great beach, good bar and food, well kept grounds, clean rooms. Only two complaints would be the mosquitos and the friendliness of some of the staff (concierge? your job is to welcome guests and be attentive to their needs, be nice!)
December 26, 2012
Rated 3 out of 5 by Kqquinton Please remodel!
Love the island and would return year after year if Starwood would drop some cash and remodel the very outdated and worn hotel guest rooms!
We want to return but are forced to make another choice as we don't want to re-expierience substandard room conditions.
April 8, 2012
Rated 5 out of 5 by IowaFarmWife Has everything you need or want
We loved this hotel this past January. Very Relaxing and beautiful. It has everything but a swimup pool bar. We are going back for sure! We've been trying to re-book it for next January since we left and reservations haven't opened up yet???
March 23, 2013
Rated 4 out of 5 by Tunderwood66 Good family vacation spot
We stayed here for 5 nights in July. The hotel itself is very nice, although still under renovation. The rooms were very nice and had been recently redone. The pool was great for our young kids. The hotel also had lots of kid friendly activities daily. The only negatives were the constant pressure from staff to attend a 90 minute "property tour" aka time share pitch and the sometimes un-attentive staff. Other than that, great resort.
July 6, 2014
Rated 3 out of 5 by Read14 Disappointed
I booked two nights at the St. John Westin because the Villa we rented was unavailable for last weekend of our trip. I booked an Ocean View Room at a rate of over $500.00 per room. With that being said I have high expectations for properties with rates like that. Unfortunately I was very disappointed with this property. The carpeting in the room looked like it was from the 70's and was dirty! There were several permanent stains and quite frankly my first impression of the room was poor. Please be advised that the Ocean View Room was extremely far away from alot of the amenities so you can take the long walk to the lobby, tennis courts OR you can request a shuttle (big golf cart). We requested a shuttle several times but ended up not having anybody arrive for 10-15 minutes. Wouldn't have been bad but they told us to leave our room as soon as we hung up the phone. On one occasion we never received the shuttle. Overall I would recommend renting a private villa on St. John. For less money you can get an awesome place to stay. Spa was very dissapointing as well. Very small.
July 26, 2012
Rated 5 out of 5 by Krissy February break 2014
This was our third trip to the Westin St. John. The resort is looking great and extremely well cared for. The beach is beautiful and we stayed in a newly renovated room. The service was excellent as was the food. Food a little pricey but hey, on vacation everything is expensive.The pool area was newly done and immaculate. Beautiful chairs and plenty of umbrellas at the beach. We had a wonderful time and did not want to leave! There was construction at the resort but it did not bother us at all. I did miss the outdoor breakfast area that is under renovation…next time!
March 9, 2014
Rated 3 out of 5 by Tex78 Stunning Location but-
*Gardens well maintained
*Thanks for room upgrade to poolside
Room for improvement:
*We waited until 5pm for our room to be ready when we arrived
*Housekeeping was erratic and late. Supplies sometimes not replaced
*Decor should be more colorful for the location
*Be careful of the carts
*mosquito control inside of room (coils)
*Restaurants very average and limited hours open.
*The deli in the resort was not well stocked.
*We were not informed about the nearby full market
*Shuttle into town became expensive The hotel should provide scheduled transportation
*the pickup at the airport was worth the expense.
September 28, 2012
Rated 3 out of 5 by tbeen wake up early
very expensive for quality, food below ave
if you want a beach chair get up early.
December 31, 2012
Rated 4 out of 5 by MADDOGMOSER 25TH WEDDING ANNIVERSARY
The place was a pleasant surprise, as sometimes what you see on the internet is not always what you get. Some of the areas of the resort are in desperate need of restoration / renovation.
If the food was any good, you would never have to leave the resort! Though things are extremely overpriced, all in all we had a wonderful time and met some wonderful people. There are always a few "key" employees that stand out and kudos to you! Then there are others who ignore you and would rather stand around talking to each other than to take care of the customers. Thank you Fitzroy for all you did for us!
Problems with trying to order room service - no one ever answered the phones, not even at the front desk.
It just happened to be Carnival when we were there and the taxi service to and from the Westin were very prompt and courteous which allowed us to experience Carnival in true fashion.
Cruz Bay Excursions were absolutely amazing and worth every penny! Thanks to all the crew on both trips we took, JP, Dave, Callie, Frank, etc.! And thank you Karen at the Conceirge for all your input and suggestions!
We ended our trip with a couples massage in a poolside cabana - EARLY prior to all the noise of the kids at the pool. Emily & Joy were amazing! What a wonderful treat! Sue at the pool - you are pleasure and add a lot to the pool experience!
July 10, 2012
Rated 5 out of 5 by Patches10 Still outstanding
Aside from the beautiful landscape and views from the hotel, the ever-friendly staff makes the difference. Very friendly and accommodating. Beach and pool rooms just renovated. The pool is now open 24 hours. Food at Cruz Bay Prime was the best meal we had on the island. Stay here once and you will be back.
July 6, 2014
Rated 4 out of 5 by Marv27 Westin St. Johns Oct 2012
My wife and I along with my cousin and her husband spent the week of October 6th 2012 at the Westin St. John. We had a wonderful time because it was off season and quite, not a lot of kids, no crowds and we had the beach almost all to ourselves. We spent hours each day just standing in the sea water relaxing and enjoying the day. We rented a jeep ($100.00 per day) and explored other beaches which was great fun. Trunk Beach had good snorkeling, excellent for beginners. We rented a jeep a second day and explored the other side of the island which included a wonderful hamburger at a place called Skinny Legs (or something like that). All the guests were friendly, we met a number of really nice people. It was so relaxing. There were two drawbacks, the first being the distance from our room (building 34) to the beach, down a very steep hill (also up a very steep hill) and the "Island Service". To offset the steep hill there are free shuttle golf carts however it appeared there was only one driver which meant you waited. The second issue is what I call "Island Service" which loosly translates to I will serve you when I get around to it. This was particularly prevelant in the restaurants.
Overall it was a good week and I would recommend it to our friends and family.
We live in southern California so it took a little time getting used to the humidy.
We were all disappointed by the Ferry & Bus drivers who had their hand out most of the time looking for tips. My cousin said the public ferry driver wouldn't touch their luggage unless they promised a tip!
October 18, 2012