Rated 1 out of 5 by unsatisfied2011 This hotel has terrible service and hidden fees
I was very displeased with my stay at the Westin. The check in staff messed up my reservation 3 times, adding additional rooms, additional fees, charging the wrong cards. My bathroom had gross black stuff that got all over everything and the maid did not clean in the three days we were there. The confirmation said it waived the resort fee of $25 but they still charged us $20.33 extra per room per day to park and use the internet. It has this resort fee but none of the amenities of a resort. Both breakfast and work out facilities are off premises. And on top of it all, the pool was closed. This facility is very expensive with extra fees and nothing to offer. I would not stay at the Westin again.
December 8, 2011
Rated 4 out of 5 by ConferenceGoer Final Impressions Make an Impact
Overall stay was excellent until the end. Yesterday PM I was trying to retrieve my luggage from storage; there was a cab waiting for me and I needed to make a flight. The issue was the Concierge; while I appreciate she was helping some guests with selecting a restuarant; I was waiting a while for a bellhop to retrieve my bag. She did not offer to call a bellhop or acknowledge my presence with "Someone will be right with you." I wound up going outside; tracking down a bellhop and pulling him inside to pull my bag. BTW...I was in full sight of the front desk and they did not make a move either. I am by nature a very patient person; but this LAST impression of the hotel is the one I walked away with.
February 6, 2013
Rated 2 out of 5 by JWG1947 Greeley Review
Hotel features are very good. Rooms are a bit shabby with worn carpet, plugged sink, and no lotion, robes, or slippers provided until asked. Shower needs attention. Had broken mechanism and grout was filthy. Room not cleaned, and we had to ask after being gone for over 4 hours. Housekeeping needs major attention. New Year's event staff and front desk/concierge/car parker staff very good.
January 2, 2014
Rated 2 out of 5 by Jack Nice resort -bad crowd
My family stayed at this Westin Resort over Labor Day weekend -nice hotel and location BUT -they did not seem able to cope with mob of drunks attending a beer fest next door. Trying to access the only ferry across the river to downtown was an ugly nightmare. The hotel had no contingency plan, and seemed unable to call upon enough cabs to accommodate the guests. My suggestion to use the airport shuttle was ignored. We felt stranded among the rowdy drunks. I would not take a family back to this resort if you want to avoid a scrum with beer-swilling, profanity wielding lager louts.
September 2, 2013
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 4 out of 5 by 22Squaresrule Moring Buffet a Total Loser
Everything was really good at the Westin except for the morning buffet which was absolutely unorganized, the 'hostess' was totally lost, couldn't seat people in a wide open seating area and was defensive to the guests. Food on the line was cold or colder. Had to ask for the plates. There were no french toast and when the tray finally came, think cardboard. The servers, on the other hand, were great but they didn't have much to work with. All this for a $50 brunch for two? Loser. No menu service either. Management REALLY needs to be checking.
All that said, we will be back. 8 )
April 7, 2013
Rated 3 out of 5 by MarkF42 wonderful location is about it
While we did enjoy the event we came for on the island your resort us far from what we have come to expect at a Westin.
Starting with the unsanded and textured drywall patches in our room we counted 4 of them, paint stained carpet throughout the hall ways, paint slopped on door hinges and flocked wall paint boarder that was painted over in the room but the pattern shows thru apparently the resort had been painted recently by a very unprofessional company. The staff was efficient and personable but the facility on a Westin scale of 1 to 10 was only a 7
October 30, 2013
Rated 2 out of 5 by Lizzy Took too many tries to fix issues with room
When I arrived, I was welcomed by a crackly, dirty washcloth left hanging in the shower by a previous guest, a TV remote that didn't work (fixed night 1 of 3), a bedside clock that had no backlighting or LED (fixed night 3 of 3) and a phone that didn't work (never fixed making it tough to call in follow up on these issues). Got 2 breakfast vouchers slid under my door day 2, I presume from mgt to compensate for my troubles, but there was no note or signature so I can't be sure. In addition, I was staying in a room block attending a conference that already included breakfast.
March 2, 2013
Rated 4 out of 5 by Savannah50 Very Nice hotel, but personel could be better deployed
The grounds and hotel are beautiful, but the pool was crowded and there was limited staffing at pool and front desk.
There were about 100 people at the pool , but only one pool bar-tender and 1 pool waiter were all that were visible during our time there. until the crowd thinned out. Then a " swat team" of staff came in while it was slow to relieve the one bar -tender for a few minutes. They should have been there when it was 2 deep at the bar.
This hotel and pool caters to families.
Same at the front desk, one person trying handle the volume at primary check-out time.
August 7, 2012
Rated 5 out of 5 by robrely2002 Beautiful Resort
The staff was very attentive, options for dining, easy check in and out, ferry, concierge. We had room service food was good staff was quick to check on our satisfaction.. The coffee was warm when we received it not hot, but otherwise we enjoyed our stay.
The down side it's a pet friendly hotel, some areas smelled of dogs and we noticed pet hair in elevator floor's.
When we asked front desk staff about hours on dining and spa, the response was " l'm not sure, check with concierge.. when they open." Not the answer I was expecting, as our time at resort was limited I would expect the front desk would be more knowledgeable.
Despite not getting to see or use the Spa, we enjoyed our stay. Hope to visit in the future.
December 26, 2012
Rated 3 out of 5 by Bowwow Barking Dogs
I would like to say that everything was perfect at the Westin Savannah, but I can't.
My wife and I booked four days at the hotel. We unpacked our bags and stored them in our rental car. Then, the next door neighbors, and their dogs, checked in. At first it wasn't bad; just a little barking. As the stay continued the dogs barked more often. Then it began to smell. I could have requested a new room, but as I said, we were unpacked. In the future, before I book a Westin property I'm going to inquire about pet policies. If dogs can stay, I won't book.
October 19, 2013
Rated 3 out of 5 by FirstTimer1113 First Timers Beware
This was my first stay at the Savannah Resort. The hotel staff was very professional and courteous. However, when checking in the clerk indicated I had a golf course view. When I presented to the room there was a brick wall with no view of the golf course. I was tried from the drive so I did not protest. I then ordered room service, a salad, and the lettuce on top was green and fresh. The lettuce on the bottom was not so fresh. The hotel apologized and credited my bill. As a first timer I expected better service.
November 16, 2013
Rated 5 out of 5 by Wilmy Enjoyed the Experience!!!!
Great location and transport to the center of Savannah!
January 7, 2014
Rated 3 out of 5 by CH1958 Not everything I hoped for.
We stayed in February 2013. When I checked in I was asked if I wanted to go "green" and I said, "My wife's not with me so I don't know...if we do I will let you know." My wife did not want to so I never contacted the front desk giving the okay. Our room was not cleaned during the entire stay and we had to call for clean towels (Feb12-15, 2013). Also, I've never been at a resort of this quality where I had to search for the valet and I had to do this twice. I loved the hotel, the setting, the scenery, the golf course, etc. but was disappointed in the service.
February 16, 2013
Rated 3 out of 5 by RMGTravel Average Stay
Have to say as a Platinum 2013 SPG and now a LifeTime Platinum I was treated as though I walked in off the street and never frequented Starwood properties. Disappointing.
From the approach at the front desk - and not having the simplest request I had made prior to our stay executed, I was not pleased with our experience. It appears until check out with an Associate named Ashley that none of the staff had any urgency or care about the experience. You have a lot of work to do.
We did enjoy the Heavenly Spa and the staff at the spa. Clean and beautiful.
September 3, 2013
Rated 4 out of 5 by knightro Hotel Experience
The hotel is lovely. The breakfast (the only meal we ate there) was very good. My biggest complaint is that there were no coffee cups to replenish the ones we had used on our first morning. The smell of coffee and nothing to put it in about killed me! :) My husband then had to dress and go downstairs. The staff needs to be more attentive to things like that. Also I thought the bathroom light was not bright enough to put on makeup and was wishing for a makeup mirror......low and behold on the second afternoon I found one on the desk. Odd.... but it did help.
December 19, 2012
Rated 5 out of 5 by KittyK Beautiful!
Absolutely beautiful hotel. Rooms were spacious and beds so comfortable. The location was great as there is a reliable ferry to downtown Savannah.
January 4, 2014
Rated 5 out of 5 by Cele Savannah trip
No problem. Did not really like shutdown on 01/05/2013
January 6, 2014
Rated 4 out of 5 by Velocity Low power on the boat dock
We rented two rooms and dockage for our boat for 3 nights just last week. The rooms were exactly as expected however the boat dockage was a total disappointment.
The dock power should serve 120/240V service however the first tower we attempted to use only provided 100/200V power. That is not enough to run systems and as such we were forced to run our generators for power.
The engineers on staff were of no help. I did actually locate two 50 amp stations on the main power box on the dock and they did serve the correct 120/240V power. That however was on the last day.
Bottom line, the power issue is not what I would expect from a Westin Hotel & Resorts facility and cost us approximately $600 in fuel.
Will not be returning with the boat!
August 14, 2013
Rated 4 out of 5 by Jim38 The hotel and it's location was great but the restaurant was a disappointment
The hotel was lovely and I definately would stay there again however the restaurant was certainly not up to Westin standards. After we were seated, my wife and ordered drinks and they were unable to make a Southern Comfort old fashion claiming they ran out. My wife ordered their signature chicken dish which was a real disappointment. For dessert we ordered one slice of pie to share with a scope of ice cream and were charged for two desserts. We have stayed at Westins from coast to coast for many years and have always enjoyed the food until this time.
March 27, 2013
Rated 2 out of 5 by Brent15 Disapointing stay
I had previously stayed at thos location a couple of time in the past and enjoyed my stay so much that I booked this weekend getaway. I actually spoke with someone at the site when making my reservations of a river view king room. I was surprised to find wehn I arrived that I would be staying in a golf view duoble. I was "upgraded" to a river view, but our room had double beds and was next to a crying baby. I requested to be moved away form the baby, but was denied this request. I was most disapointed in the staffs willingess to help me relocate rooms, not to mention the fact that someones else was given the kind room that I origianally booked. Had I know that I would have bee placed in a double room, I would have not booked the stay.
February 19, 2013
Rated 3 out of 5 by Nena Do Not Disturb .. I shoulda known not to enter
Presenting to this lovely hotel was exciting, check in went quickly - and then we arrived to our assigned room and the disaster began. We checked in to a room that was occupied! Upon calling desk I was left on hold, then told to wait for an attendant to bring new keys & room assignment. We finally were getting settled & heading across the river, we board the ferry & things were looking up. Wrong, after a short ride they turned us back and decided they wouldn't run again for an hour, boat parade upcoming!! We end up traveling by car - disappointing!
December 11, 2011
Rated 5 out of 5 by relaxers Beautiful Hotel and Trip
When first arrived was disappointed in room as soap dish was missing in bathroom. This should have been checked prior. Also toilet backed up ten minutes after checking in. Was very embarrassing. Staff was very accommodating in trying to fix all problems. Also sent bottle of wine to make-up for any inconvenience. Was celebrating our 20th Wedding Anniv. and front desk staff sent bottle of champagne with strawberries the next evening. Was a very pleasant surprise and totally unexpected. Would definitely stay at this hotel again. Was simply beautiful.
May 20, 2012
Rated 5 out of 5 by DavidF very nice and extremely helpful
Great location - above average golf course and experience at the golf course and spa. Most impressive was the staff. We were given a very nice room overlooking the river and Savannah. When we came back from dinner there was a group having a party on the terrace. The noise of the band came up to the room. The front desk manager was most helpful and accommodating in moving us to the other side of the hotel and providing breakfast vouchers for the inconvenience. What could have been a problem was solved in a quick, easy and most professional manner.
May 4, 2012
Rated 1 out of 5 by s20mark You chose not to help me.
The Savannah Harbor was a disappointment!
It's a nice property, in a great location -just poorly run.
I had the bad fortune to have a room next to someone who brought a dog into their room. There is an actual hotel for dogs. It's called a kennel. To let a large dog stay in one of the hotel rooms is bad operational judgment. The guest left the dog in the room all day and while I was trying to work in my room, the dog barked and barked and barked and barked. Also scratched the door incessantly. Not wanting to be "that guy" I put up with it for a while but when I was on a conference call and someone onj the call accused me of being at home because they could hear a dog, I had had enough. I cal the desk explained the situation and asked them to do something about it. "The reply I got was "we'll check into it." Don't know if they did or if they didn't but the barking didn't stop. I endured it for another hour and a half and called the desk again. I let them know this was my second call and the again said "we'll check into it." Didn't offer to move me to another room. Another hour later I had had enough. I packed up and went to front desk and explained that I was checking out. "why are you leaving early Mr Olson?" Because there is a barking dog in the room next to me, I'm trying to work, and you won't do anything about it. "Would you like to change rooms?" That's a question you should have asked three hours ago. I was so frustrated at this point I went to another hotel.
August 25, 2013
Rated 5 out of 5 by titan2270 The Sraff
What a wonderful hotel experience. I only stay at 4 or 5 star hotels a few times a year, and the location and beds and rooms were great, but I want to particularly note that this stay was exemplary because of the staff and hospitality.
Pretty locations ( like this one) and nice beds and amenities are all well and good, but this Westin gets a huge 5 star for the hospitality and professionalism of the staff. Southern hospitality, smiles on faces, efforts to make people feel welcomed and so on. Just those small little things that take it up a notch.Management there must be excellent, as the staff from top to bottom was professional, confident, and accomodating without any sort of "stuffy" feel. Awesome job staff! I will come back because of you
April 12, 2013
Rated 5 out of 5 by Family8 Lovely for families
Everything about the Westin resort accommodated our family. The children could swim, play golf at the range or putting green, and ride the free ferry to the shore of Savannah. The resort was not crowded, so golf shop was able to spoil the children.
Our room has an incredible view, was spacious and super clean. Beds are delightful and staff was most welcoming to us.
We parked our own car, which kept costs down.
As SPG members, there were plenty of perks that we took advantage of. A great program all around.
I just wish breakfast was included.
August 20, 2012
Rated 5 out of 5 by JRD3 Front Desk Staff Was Amazing
I travel 3-4 days a week on business, so I get to see a wide range of service. From the very poor - to the exceptional. Exceptional was what I received from Aaron H. at the front desk. He greated me with a smile. Did an excellent job of explaining the properties - even tailoring some of the information to activities that he knew would interest us. When my wife and daughter arrived later and picked up their key, he greated them and remembered their interests from our earlier conversation. He is a true ambassador for your hotel and your brand.
June 3, 2013
Rated 5 out of 5 by Jack5 Great Hotel but
This is an excellent hotel - The best Westin I have stayed in. Great building and out door space; beautiful gardens and lawns; location on the river with great views; the ferry service to Savannah is convenient and fun. BUT the food is not great and the bar tenders are less than friendly or efficient. In fact one bar tender didn't know how to make any drinks except draft beer and could barely speak English. Looks like a failure of management to recruit and train staff. This being said I am looking forward to my next visit in a months time.
March 30, 2013
Rated 3 out of 5 by unhappy hotel guest Savannah
We had three separate experiences with staff that we not as expected:
1) Bar - we received a bill with additional drinks (yes we were with a group) that we did not order and the waiter blamed me for the wait staff not keeping up with who ordered which drinks...bar manager agreed that the attitude was improper but did nothing more
2) Requested coffee in the morning from express service...staff was disrespectful and informed my wife that she needed to order correctly...not a good thing to do with a guest who has not had coffee
3) Brunch...was told by staff that I didn't need a plate and took it away...was informed that shrimp and grits was only served in a glass bowl...all others in line before me had a plate
What happened to southern hospitality?
February 26, 2013