Rated 5 out of 5 by Tim627 From the start great service
We arrived late and wanted a different view than what was given. Staff handled this so nicely, offering to work with us.
This is what wowed me though... the conference let out and many were waiting in line for elevators. The staff took over the situation like pros - next thing you know the piano player was playing and a staff member was helping fill the escalators.
They kept my golf clubs by the door - stored away until I needed them.
Staff was always happy to serve. It was not fake, from my good morning to my welcome back.
June 16, 2013
Rated 2 out of 5 by peace1 Very Disapointed
I have stayed at this hotel in the past and was very satisfied, so for my husband birthday we decided to stay here and enjoy the river view. when we checked in the room we requested was not avail, so in order to get the river view we had to settle for a double bed, so we did. getting to our second room the bed had dirty sheets. The next morning the house keeper came and upon our return the bed spread was just thrown over dirty sheets, the bathroom was still dirty,Our weekend was horrible. The food in the Aqua was very good
May 28, 2013
Rated 5 out of 5 by stut My stay
The beds were incredible for sleeping. I didn't use many of the other facilities due to lack of time. The place is great.
June 27, 2014
Rated 1 out of 5 by Bobbie My experience
My husband was trapped in your elevator for over an hour. The alarm buzzer was ignored and the emergency call button was programed to an office that was closed and unoccupied. I called the front desk and was told "OK I will report to HOUSEKEEPING?". 17 minutes later a friend went to the front desk and was told they were unaware of anyone stuck in an elevator. My husband was "rescued" after being stuck for over an hour.To further add to insult a phone message told me we were comped $50.00. What an insult!!
December 10, 2011
Rated 3 out of 5 by Eskimo80 Very nice
My husband and I had a nice stay at the resort. We were greeted by a very helpful bellhop and the man who checked us in was especially friendly and helpful. He even gave us an upgrade for a better view.
The aroma in the lobby was delightful.
Our room was nice and clean. We did notice a wet spot on the rug and maintenance came right away to inspect and dry it up with a towel. We are still not sure what it was...but, it dried up.
We thought the ventilation in the bathroom was non-existent and the water pressure of the "heavenly" bath was poor.
The quality of the food at Starbucks was adequate.
We enjoyed the complimentary Starbucks coffee in our room every morning!
The hot tub was very nice. Clean and HOT!
Overall, it was a nice stay. We would recommend it to our friends and family.
May 9, 2013
Rated 3 out of 5 by NHCOJ Barking Dog?
Bath/ shower was not as clean as I would have liked. Stayed 3 nights. The last night there was a barking dog on my floor which lasted way too long. With what a room costs I should not have to worry about barking dogs or any other animals.
June 25, 2014
Rated 1 out of 5 by Julie27 Disappointed
The AC was not working in room. Told front desk about problem and they said someone will be up in 20 min. It took over 2 hours for a service person to come and the AC was never properly fixed. The towels had a stinky odor to them, making us have to request new ones. The bed was a huge disappointment considering that's something the Westin advertises. There was hair and spots on the comforter and the pillows were worthless. This was my second time staying at this hotel and sadly, probably the last.
January 14, 2013
Rated 5 out of 5 by John5632 good hotel
I stay in this hotel every year. I enjoy the golf course. Staff is very friendly
June 26, 2014
Rated 2 out of 5 by Attitude2007 Great location
The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about.
June 20, 2014
Rated 2 out of 5 by Billyblueeyes Cleanliness and Parking
While this is a very nice facility in a great location, there are two things that need vast improvement. The room or should I say the bathroom was not clean at all. There was hair and urine on the toilet seat and there was hair all over the sink. If you drive to this facility in your own car and you want to park your own car be prepared for an incredible hike to your car or from your car to the hotel. I have stayed a luxury hotels all over the country and I have never had to park so far away.
September 30, 2013
Rated 5 out of 5 by Jackson121 Great service!
I have stayed at this Westin several times and the staff always provides the utmost in service.
June 25, 2014
Rated 5 out of 5 by Archie88 Greeat Stay
This is the second time that we've stayed here and was still impressed with the facility. Staff was responsive and the location was convenient to the historical district. Would definitely recommend this hotel.
June 23, 2014
Rated 5 out of 5 by RHETT SPECTACULAR LOCATION & AMENITIES
MY FAMILY ENJOYED A SPECTACULAR EXPERIENCE WITH THIS HOTEL WHICH IS UNSURPASSED IN IT'S SERVICE, AMBIANCE & VIEWS! THE STAFF WAS OUTSTANDING, FROM CONCIERGE TO HOUSEKEEPING AND VALET!! WE WERE ABLE TO RELAX AND ENJOY THE CUISINE IN THE AQUA STAR WHICH WAS A TREMENDOUS EXPERIENCE AS EVEN OUR PALATES WERE TREATED WITH GREAT CARE. THE COMFORT AND BEAUTY OF OUR SURROUNDINGS ALLOWED US TO EXPERIENCE PARADISE RIGHT ON THE PROPERTY. WE HIGHLY ANTICIPATE OUR NEXT VISIT!!!
June 17, 2013
Rated 5 out of 5 by Scott404 I'll Be Back!
1st time at this property. I'm a professional meeting planner and was visiting to determine if the property was suited for our needs & it very much is. Cece Corbin has been easy to work with, a pros pro!
June 23, 2014
Rated 5 out of 5 by Caligirl1 Very Nice
The room was very relaxing and the bed was very comfortable. I think the tub was a little small.
June 24, 2014
Rated 5 out of 5 by Beth54 excellent emloyees
My husband and I experienced a family crisis in which he had to fly out very early one morning and we had set up for a cab. While waiting in the lobby at 4 am of the morning he was to leave for the airport, the cab never showed up. An employee of the Westin, Avery, I believe his name was, came upon us and asked if he could help. He was courteous, friendly and very, very helpful in getting us set up with a new cab who got my husband to the airport before his flight. My husband was able to get home in time before his mother passed the next day. Without this young man's help, this might not have happened and we are forever grateful. Thank you, Avery.
April 15, 2014
Rated 5 out of 5 by Doris2020 Great location for convention
Good location for convention GMA also the staff's cuatomer service is excellent from check in to check out.
June 23, 2014
Rated 5 out of 5 by Mommie21 Exceptional Hotel
We stayed at this hotel over the July 4th week and loved everything about it! The staff was friendly and professional and responded to a few requests timely. The location is nestled away from the activity across the river and the ferry boat made the trip fun! The hotel had activities for the whole family and everyone was pleased! Not to mention the wonderful heavenly bed!!! The restaurants were reasonably and offered a variety of food too!
July 9, 2012
Rated 5 out of 5 by GayleatHelmsBriscoe Savannah River Relaxation!
It is always a pleasure to return to this hotel on the Savannah River in the historic district! The staff is warm and friendly and always take great care of guests from arrival to checkout. The views of River Street from rooms across the water are spectacular and with the addition of the fire pit and other amenities it makes this hotel the perfect spot for weary travelers or history seekers exploring Savannah. The meeting space is excellent and outdoor function spaces far exceed most in town for weddings, social and corporate events. Spectacular golf course and who doesn't love the Spa with exceptional services and treatments. I always return to this hotel and it is a great pleasure each time. Rooms are designed for comfort and are beautifully furnished plus the bedding is luxurious for a great night's sleep. A+++ Looking forward to my next stay!
October 17, 2012
Rated 1 out of 5 by mz057 EXTREMELY DISAPPOINTING STAY
Extremely disappointing stay for a resort hotel. Customer service was sorely lacking and consistently dismal throughout the hotel. We had one bad experience after another, which is a bad reflection on the upper management. This is a lovely property with great view of River Street in Savannah, but that could not make up for the poorly trained, unprofessional and sometimes rude service we encountered. I heard similar complaints from other guests attending two unrelated conferences there. I strongly suggest, for the sake of accuracy, looking over all charges placed on your account prior to check-out.
May 20, 2014
Rated 4 out of 5 by VisitorSavannah1 Checking took way too long
It took us nearly 30 minutes to check in! After that everything was fine but the check in process was terrible and too way too long
June 22, 2014
Rated 4 out of 5 by Atlantagirl80 Best Place to Stay in Savannah
Ideal location, nice amenities, patio / pool area is especially nice, free water taxi to River Street.
June 21, 2014
Rated 5 out of 5 by Tink48 Superior Location
We were last here in 2010 and it's as lovely a spot as we remember it. The location and ease to the Savannah Ferry is superior and Savannah is one of our favorite cities. My husband was here for a Medical Conference and obviously access to the convention center right next door was also a big plus.
February 26, 2014
Rated 5 out of 5 by crazyteapot Room with a great view
We stayed 2n nights with points. We were upgraded to river view on 13th floor. Loved the view of the city and watching ships.
Bed and bath did not disappoint. Found self park a little pricy. Room had a frig which was nice. Did not eat in restaurant . Starbucks coffee and pastries were good.
Outdoor pool area has a fire pit and hammock.
Free water taxi to River street. We used this a lot.
December 9, 2012
Rated 5 out of 5 by MelN3D Pleasant Surprise
I thoroughly enjoyed my stay at the Westin. It was a pleasant surprise to know that there were resort style events planned during the stay. I was a little surprised to find out that the Fitness Center was located across the street but the shuttle was readily available. The property would benefit from a hot tub. I definitely plan to stay at this property during my next visit to Savannah.
October 16, 2013
Rated 1 out of 5 by JVAJ The staff does not have a clue about customer service.
I had issues from the time that I checked in. It has been 30 hours since I checked out and the staff still has not resolved issues with my bill. They gave me a complimentary night and room service but I still will not stay at another Starwood location.
June 18, 2014
Rated 5 out of 5 by LNN6574 Nice place!
Good location. Great service.
June 21, 2014
Rated 5 out of 5 by Matt59 Best Hotel Experience
I travel a lot, mostly for business and I am a Platinum SPG member. I was pleasantly surprised at check-in that they upgraded my reservation without me having to ask for an upgrade. The upgraded room was the best hotel room I have ever stayed in. The room was very neat and clean.
The staff was very friendly and helpful, especially since this was our first time to Savannah.
May 20, 2013
Rated 3 out of 5 by Moo42 Unpleasant night
We were upgraded to a corner room looking at Savanah, a great view. However, we were on the west end of the hotel and the wind was blowing west to east and since the paper mill is west of the hotel all the awful order blew into our end of the hotel and our room smelled like a toilet on Saturday night which didn't allow much sleep.
January 18, 2012
Rated 4 out of 5 by Ranger6 Conference Hotel
The staff was very well prepared this year for arrival and check-in of our conference attendees who were staying at this hotel. The process was much better than in 2012!!! Food service in the Midnight Sun Bar & Restaurant was very slow for both lunch and dinner service. Housekeeping service was excellent.
June 30, 2013