Rated 4 out of 5 by Jason39 Great hotel but be aware of the parking charge
The hotel room and hotel facilities were great. Location was perfect . . . . 5 min from the Gondola and a large variety of restaurants within 1 to 10 min walk. Be aware of the parking charge - $30 / day for self park . . . .during the summer. This is not managed by the hotel. We ended up moving to the free public parking in lot 5 . . . .about 10 min walk to the hotel through the village.
August 20, 2012
Rated 4 out of 5 by Automatic250 Great except for Bellman mixup
Great place, kids were very happy and comfortable. But...when checking in, I asked that the reservation (in my wife's name) be credited to my SPG balance. The girl at the desk then proceeded to change the reservation name to mine without doing any follow up or even asking if this was what I wanted. The result was that our luggage sat in the bellman's area for hours because it was tagged with the original reservation name. We could not phone down and ask what was happening because the phone in the room was not working! When we went down to the front, no one was available or comprehended what the problem could be. Eventually I tracked down a bellman and had to describe the luggage, the the tag name and reservation name were now different! When checking out, we had to use our room number because the name was changed back and then misspelled! It was a simple screw-up easily avoided if the clerk had thought things through or our room phone had been working. At a hotel of this level, staff training must be better!
July 1, 2014
Rated 3 out of 5 by doglover1 problems with booking/billing
I had difficulty creating the reservation for the ISCFR conference by phone. I had a simple question about accomodating 3 people in a room and was passed along to 3 separate phone numbers in an attempt to make the reservation. After repeated attempts, I finally made the reservation online. On billing, the hotel made mistakes in billing that resulted in multiple phone calls to correct.
August 1, 2012
Rated 5 out of 5 by smc123 Gorgeous
love love this hotel and its location, everyone was super helpful and friendly as it was my first time there, the room was soo cozy witht the fireplace and king size bed!! it also had a kitchenette which is nice so u can cook, also if u like to have a few drinks the lounge is nice but there are also plenty of bars/restaraunts walking distance from the hotel!! ging for x mas next yr!!
December 13, 2012
Rated 4 out of 5 by kizmit8888 Good location in village and attentive staff
Even though the rooms are slightly dated the customer service was excellent and location is great
July 28, 2014
Rated 4 out of 5 by EddyGoldmember This hotel still meets my lofty expectations
We've used this hotel almost every year for eight years. Didn't stay last year but I heard internet was free then. Not this year. As for the ski valet charge, I understand that skis could damage a room, and you have to pay people to sort them for hotel guests. $9 per pair per day per guest far exceeds the employee costs. I suspect profit margins have dwindled, perhaps due to some snowless months. I put my skis in my car, and was happy not to wait in line at the valet in the AM. $30 parking per day represents a 33% increase during my eight year courtship of this hotel, again suggesting profit gaps. If you're gold or platinum, decline your gift and get free wifi. You may have to ask about enhanced rooms, as the girl I dealt with seemed unaware of this aspect of gold and platinum benefits. (If she was aware she didn't offer the enhanced room, but provided one when I asked) I will continue to stay at this hotel.
March 10, 2014
Rated 4 out of 5 by Kevin1970 Great time
Thank you for making our anniversary getaway memorable! We will be back.
As a SPG gold member I appreciate the consistency and attention at check in, more of a "personal" feeling. While our check experience was efficient, it lacked awelcoming feeling and my wife and I felt as if we were bothering the woman whom assisted us. No attention to detail nor recognition of status or other.
November 14, 2012
Rated 4 out of 5 by Rod1959 Whistler getaway
This hotel has everything we needed for a week end getaway,
July 30, 2014
Rated 5 out of 5 by VancouverLocal Great ski vacation
My stay at the Westin Whister was outstanding. As a "local" from Vancouver, I had planned a staycation to get me back into skiing after 10 years away from the mountain. The Westin staff and hotel facilities made the stay memorable and something I will look to repeat soon. In particular, Stephanie (or Bethany? Australian) at the other end of the service express line and Cory (Patriots fan) in the ski valet area offered outstanding service and made me feel at home. I loved the eucalyptus steam room as an alternative to a crowded chlorinated hot tub at the end of a day of skiing. The proximity of the hotel to the Whistler lifts was so appreciated - just had to walk 20 feet, deposit my skis at the ski valet and return to my warm room.The full kitchen in the room was fantastic to allow me to prepare hot porridge and my favourite coffee each morning before I hit the slopes. I will recommend others to book at this hotel.
January 17, 2013
Rated 4 out of 5 by merit25 Great Vacation, Great Service....Disapointed in room maintanence
We had a terrific stay and vacation in Whistler.
The property location and friendly staff were superb and made our stay very enjoyable.
We were disapointed in the level of upkeep/repair of the room, especially for this level of property.
*One of the telephones did not work
*One of the burners on the stove top did not heat
*Dresser drawers were falling off of the rails.
January 3, 2013
Rated 4 out of 5 by mpolick Great Location, Nice Rooms
The Westin Whistler is located in the heart of Whistler Village and provides stones throw access to the lifts. You will find great access to the all the great food, skiing and experiences that the area has to offer. The Concierge was very attentive to our needs and made changes to our itinerary based on our request, this made our experience at Whistler very memorable.
January 7, 2013
Rated 4 out of 5 by ryan182 Great location, staff but man the internet....
I've done 6 or 7 stays here over the last couple years and you really can't beat the location, the staff is good and the rooms are nice. The platinum recognition is good and the last few times they've even upgraded my room before checkin which is really nice BUT they really REALLY need to do something about the internet at this place. As a platinum guest you're given a code to use the "premium" internet which is otherwise $9.99/night, I can only imagine how furious anyone who pays the $9.99 must be since you get about 3 minutes of time before it kicks you off, you have to wait several minutes and then get to re-enter the code. FWIW I have an IT background and tried on iphone, PC, ipad and macbook, all with the same result, I even tried the free internet to see if that was better but its the same. I am guessing most people here aren't trying to work but I was trying to stay somewhat caught up and it really was an issue.
March 14, 2013
Rated 3 out of 5 by Ric66 Housekeeping needs work
Went green first day and opted out of house keeping, THEN when sun came up saw heavy layers of dust and grime in on furniture, shelves, beds. Took housekeeping option next day, the result = no change.
Waited an hour and called 3 times to get an extra blanket sent to room...which forces me to stay up to midnight waiting for delivery.
July 22, 2013
Rated 5 out of 5 by Dallas152 Now an SPG
I got to the hotel and was greeted by the front desk staff (I believe her name was Lu). Although we had arrived early she had no problem checking us in and letting us know about the SPG program. After a very quick few minutes we were checked in and now are SPGs. It was a really great start to our trip.
We had drinks at the lounge, Hannah and angus were awesome.
August 3, 2013
Rated 5 out of 5 by Kirri Room, Food and Service
Central location. Clean and comfortable rooms. Good food and service. Availability of Wi-Fi was important. I would like to give compliments to one of your dining room staff (waiter) Katie who is warm, friendly and has an excellent personality.
June 27, 2014
Rated 3 out of 5 by Shred46 Generel observations
The Hotel shows obvious signs of ”use” and would benefit from a touch up.
Especially the rooms shows sign of use and lack essential accommodation for drying and hanging of ski clothes.
The provided internet is borderline useless, and should not be considered as anything but a marketing issue(must have for hotels this day and age).
The hotel wins hands down the price for the must dysfunctional hotel service provided: The Ski Vallet, not only are you paying for having your skies/board in the hotel(which at other hotels is a free service, as a ski locker) , but for this money you are also subject to endless queuing when picking up or dropping off.
On a more positive note, the setup with an arcade of shops etc. situated in the hotel is very nice.
Also the fitness facilities and pool area are very nice.
Above all though is a very dedicated staff doing the outmost to service you and for that reason I would still recommend the hotel.
February 18, 2013
Rated 4 out of 5 by kokemo Whistler
The staff were excellent at the Westin Whistler. The negatives are what kept this from being 5 star in every category. The first negative is that the room had a bit of an odor upon arrival something you notice at first but then not again as you go in and out during your stay. The second negative is that the room is dated and really only in the kitchen area does it need a refreshing. The last negative is that the shower was small in the junior suite. I would have moved the toilet over a bit and reduced the size of the vanity a bit and made the shower just that much bigger. Other than that everything was wonderful, the staff were very pleasant and professional, the bed was super comfortable with lots of pillows, the room was very clean and the kitchen well stocked for our needs. As a bonus the staff acknowledged our 25th wedding anniversary with chocolate dipped strawberries and champagne. The rest of the hotel is very nice as well.
September 2, 2012
Rated 5 out of 5 by gypsy2014 A great place to stay
Recently had the opportunity to visit Whistler, BC. We enjoyed our 5 day stay at the Westin, the service was exceptional, friendly and knowledgeable staff ensured our stay was successful.
July 7, 2014
Rated 4 out of 5 by homerluvsduff Fun stay
great location -can walk everywhere- concierge very helpful in planning activities. Room service prompt and food tasty. Wait staff and bartender very friendly ( but everyone in Whistler is that way !) Heavenly Bed lived up to name as usual. Some of the dishes in suite'ss kitchen area did not seem clean (lipstick on glasses) but that is only complaint.
September 10, 2012
Rated 5 out of 5 by Runner Great Fitness Center and Spa
The Westin came highly recommended, and didn't disappoint. Great service, wonderful room, and an extensive fitness center with a wonderful outdoor view. Having direct walking access into the village was a plus.The onsite Spa was also a pleasant surprise - we received a very soothing massage. Only downside was the parking - $34 per day is a bit steep.
June 2, 2013
Rated 5 out of 5 by AmbassadorMember123 Fantastic service, facility and location
Personal service truly sets this hotel apart -- Cesar at breakfast / Mike at the Concierge desk and Cara at the front desk all took a personal interest
July 12, 2014
Rated 3 out of 5 by Marting Nickel and dimed
Rooms are showing their age, had to pay to store our skis! Internet access is extra and doesn't work during peak times (like late afternoon when unwinding after a day of skiing). And the thermostat needed a manual for operation and still had a mind of its own. Thank goodness the skiing was great and Whistler shone through as it always does.
February 19, 2014
Rated 4 out of 5 by VictoriaScott Always a good rest
Wonderful beds and a great room.
July 23, 2014
Rated 5 out of 5 by chance60 Dog friendly
Great stay at your hotel always a treat when we can bring our dog Bailey to enjoy the outdoors of Whistler
July 16, 2014
Rated 5 out of 5 by Manju Beyond my expectations
I attended a destination wedding at the Whistler Westin and was impressed with the service, location and just about every aspect of my stay. The dining and bar staff were particularly genuinely friendly and courteous. One of the waitstaff of the Aubergine, Pauline, was especially helpful and gracious. Thank you for a wonderful experience!!!
August 9, 2012
Rated 3 out of 5 by tanyaf HEATING SYSTEM NEEDS HELP
our room was too hot! the heating system would not allow the cool air to come on so to cool the room from a setting of 74 degrees you had to open the windows. you could not turn the temp down from 74 degrees manually. plus the keycards to the room never worked. it always took 4-5 times to get the door open. service was generally quick.
February 23, 2013
Rated 4 out of 5 by MK74 Front desk staff needs customer service training.
When we first pulled up to the hotel, we were greeted by friendly and welcoming valet staff. I wish the staff could've followed us inside. The staff at the front desk were quite cold, albeit efficient at providing check in service. A machine could've provided the same service. I was surprised to not even be greeted by a smile and a 'Welcome'. The property was superb. When checking out, we were efficiently, and again without a smile, checked out and proceeded to the bell desk to store our luggage. The bell man was not around and the staff at the front desk ignored us while chatting loudly about weekend plans. Each one of the 4 front desk staff looked over at us but none of them came over to assist us -I guess the personal discussions were much more important than customer service. Once the bell man returned we were given very good service. My only issue with our stay was the service provided by the front desk staff -I expect more from a Starwood property.
November 7, 2012
Rated 5 out of 5 by Bellamaria The hotel is so comfortable and the service is awesome
Food, service, comfortable, family fun, relaxation, shopping .accomodations, ,
July 15, 2014
Rated 5 out of 5 by JustMe70 Absolutely amazing!
The location is great - close to village center, but still quite. Service was astonishing, received a huge upgrade for free!
Pool area is fine, watching the mountains reflection on the hotel glass windows, two jacuzzi (inside and outside), sauna.
Parking costs $30, however, you can leave a car there after check out till 5 pm!
September 5, 2012
Rated 4 out of 5 by blnnak Excellent location to skiing
Loved that we could put our kid in lessons right outside hotel. Rental and ski valet is great in/out. Staff was friendly. Walls are kinda thin. While there the elevator was broke and didn't get fixed for at least 3 days - lots of frustrated skiers/guests. Overall we liked location and would stay here again if price is right.
March 25, 2013