Rated 4 out of 5 by WineAdvisoryGroup Nice Option for the Area
This is a nice hotel if you're in the region. Good service, rooms are basic, not very large... not many suites. Never have received an upgrade. Restaurant not very exciting but there's a few good options within 2 or 3 minutes.
April 2, 2013
Rated 5 out of 5 by moly102011 great comfort of bed
I want to buy the bed I slept in on Saturday night .
Your staff was universally competent and also fun to be with.
My request to buy the bed was hyperbolic. I just meant to say that I got a great night’s sleep. .
December 7, 2011
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
October 2, 2012
Rated 5 out of 5 by nyky06 Great hotel!
We love this hotel. We have come back two years in a row for Thanksgiving. The staff is super accomidating and will do whatever they can to make your stay more comfortable. We will be back!
November 27, 2012
Rated 4 out of 5 by Drew1 Nice stay
Bathroom area a little on the small side... with the door open, was difficult to get into the closet and use the sink. Would be much better with a pocket door.
March 1, 2013
Rated 3 out of 5 by VPuccio The rooms need cleaning
Shower caulk shows signs of mold
Shower grout is discolored
Toilet has brown rust stains
The furniture has not been moved to dust
The comforter had a stain
VERY VERY POOR
December 10, 2012
Rated 5 out of 5 by tom04 Professional, polite staff
Everyone there was very friendly and extremely helpful. The room was quite spacious and extremely clean. Couldn't have asked for a better night after travelling.
November 27, 2012
Rated 3 out of 5 Good hotel, poor execution
Stayed at the Princeton Westin just before hurricane Sandy. This is our second stay, came to visit our daughter at Princeton. This hotel has all the makings to be a very good hotel, but the staff execution and management planning was obviously lacking. We were given access to the free coffee and continental breakfast on the 6th floor. There were no signs directing us to it when we exited the elevator. When we found it, it turned out to be no bigger than a closet, 5 woman in bathrobes completely filled the room, they proceeded to touch every piece of food, then broke the coffee machine. Went downstairs to the coffee bar and paid for two coffees. When we returned from our day at Princeton at 6 PM, the room had not been cleaned. Upon inquiry, they responded that we had put out our "green" card on the door – not true. So, we were invited to wait in the bar and receive a free drink. The only waiter, ignored us and only provided drinks after the front desk intervened upon our request.
All of these issues could easily be solved with better management planning and execution. We'll come back, but our expectations are significantly lower.
November 1, 2012
Rated 4 out of 5 by MLM08540 Staff is great, friendly and upbeat
Staff makes this hotel worth staying in. Hotel itself is average. Bathroom shows wear and could use a redo, sound proofing and lighting are both terrible.
August 4, 2012
Rated 4 out of 5 by blondebass Comfortable and Clean
Overall, the experience was excellent. In the room, there was no hand soap which seemed odd, though they did provide bath gel. Otherwise, all was fine.
December 12, 2011
Rated 4 out of 5 by RoadWarrier99 Quiet respite at Princeton
Very pleasant respite from a difficult time at the Princeton Medical Center....location is terrific, setting is quiet and staff were excellence.
July 31, 2012
Rated 5 out of 5 by basa24 staff friendly
the hotel staff were very friendly. everytime i asked a question, they always asked me a follow up question to see if i needed anything else.
December 7, 2011
Rated 1 out of 5 by RoadWarrior80 HPY visit
The best feature of this hotel was service provided by the staff. We know it is a quality hotel, but service makes it that much better!
October 14, 2012
Rated 4 out of 5 by lcsh Customer Service
I didn't have a scraper and the front desk manager cleaned my car. It was very nice and unexpected.
March 9, 2013
Rated 4 out of 5 Clean nice hotel
Conveniently located along highway. Has a number of shops around the hotel. Clean and well maintained.
October 15, 2012
Rated 4 out of 5 by Stella Comfort away from home
Comfortable and centrally located near PhARMA, restaurants, and shopping.
March 26, 2013
Rated 5 out of 5 by ugarg3 ugarg3
I stayed because very convenient to visit my family.
June 3, 2013
Rated 4 out of 5 by upandearly Best hotel in the area
Rooms are spacious and clean, Room service is reliable and consistent.
March 27, 2013
Rated 5 out of 5 by DebdieP Clean room very nice staff!
Nothing like a clean room! and the Staff were GREAT! Thanks again Westin!
December 13, 2012
Rated 4 out of 5 by joiseyfan tacky
charging for wi-fi for a hotel of your caliber is pathetic
October 23, 2012
Rated 2 out of 5 by Brian02 The hotel was overpriced
The room was small and wasn't very nice. Too expensive.
October 2, 2012
Rated 4 out of 5 by NYCgirl Great stay
Great weekend getaway. Staff helpful
August 9, 2012
Rated 3 out of 5 by BlackRooster General manager
Unresponsive to recent request
August 11, 2012
Rated 2 out of 5 by Worsthotel 12 day stay
This hotel needs a lot of improvement. Here are my findings from check in to check out during my 12 day: 1) check-in, I was told that there are no-rooms available, but my co-worker who tried to check in after me we offered a room if she wanted it- which she declined. Only after finding out about the offer, I came back and asked for that room, which they gave me. 2) On the 3rd day, when I first allowed the servicing of my room, it was cleaned, but the toilet paper with a about a foot left on was not replaced, and no new shampoo, conditioner or lotion was replaced either even after she took the $3 tip. 3) waiting at their parallel restaurant to be seated, I waited 10 minutes, then went to the front desk to ask if there was anyone working- which the front desk person called someone to come and seat me. On another night, at the Lattitudes lounge- essentially a waiting area in the lobby, the waiter was fast asleep at the corner table. I waited 15 minutes to realize he was sleeping on the job, so I again had to seek the help of the front desk to wake the guy up. 4) and at the fitness enter, 3 of the treadmills were not working properly- the one left was. There were no towels and nobody around to ask for help. The sanitizing wipes were both empty. On another night, while running, this housekeeper comes in and starts spraying down the floor creating noxious smells while i was running. I stopped and kindly asked that he wait to clean, so he moved to about 10 feet away and kept cleaning, Needless to say, i stopped. I was not the only one in my company to report the same kind of problems. Please improve your services, even if you know our company is going to continue booking us at your hotel. Good grief.
June 15, 2013
Rated 5 out of 5 by Lee0812 I love this hotel
Thought I'd write a comprehensive review after staying here several weeks in a row. This hotel meets and exceeds my needs in a variety of ways. I first want to highlight the incredible staff who go above and beyond every time to make sure I am comfortable. Shoutout to the manager Wisam who does pretty much everything he can to make me feel welcome and accomodated. When I mentioned that I wanted bigger coffee cups, he started having them waiting in my room every week. He makes last minute reservations for me with a smile. The front desk staff are also amazing. Deoine (sp?) always goes above and beyond, helping me with matters as small as SPG points, mailing envelopes, room changes and types, and getting my packages. My mail is always waiting in my room, without any mix ups, when I arrive, which just makes my life so much easier, because I know I can trust the front desk to take care of it. I have never been disattisfied with the service at this hotel. A few trivial compliments and concerns about the facilities. The elevators were strugglin for awhile there, and they replaced one, which now works flawlessly. High five on that one. The "business center" is tiny, but useful. I did some major scanning on the "scan to email" machine and it worked well. It was free of charge (but they charge for the other machines, such as the printer, which I think is fair). The one downside: the "executive lounge" is not a lounge. It is a to-go breakfast bar that consistently looks picked through. I wish wish wish this place had a real lounge with some hot choices. It would make this hotel my #1 all the time, forever. I do like the coffee though. They have a brewing machine that always produces fresh stuff. Other than that, LOVE this place. Will stay here basically forever. Shoutout to all the staff. They know what's up and how to make people feel welcome.
April 17, 2013
Rated 2 out of 5 by Shan86 The only thing heavenly was the bed
Upon our arrival, the lady that checked us in looked like she hated her job. She never smiled or asked us how we were doing. We found our room. The room was clean. The bathroom looked a bit neglected. The paint was peeling all over the ceiling. The grout around the bathtub looked like it needed some attention as well. Our room was super quiet until the morning. As soon as housekeeping arrived to our floor, you could hear their loud conversations. The room was located next to a fire exit stairwell. I was bothered by the fact that each time we used the stairwell it looked like someone used a towel to prop the door open to the outside. As a guest concerned with safety, I was not pleased to find this each day. That exterior door should be shut and locked at all times! Also, I was disappointed that room service trays were left in the hallway Friday afternoon for hours. No guest wants to see half eaten food sitting in the hallway for hours. Friday night we noticed one of the sconces completely askew as we walked to our room.
Saturday morning we were awaken by even louder housekeeping employees that were telling stories in the hallway for what seemed like an hour from about 8 AM to 9 AM. We figured since we weren’t sleeping anyway we might as well check out. We went downstairs and got coffee from the little kiosk and neither of the two employees working smiled at us nor asked how we were doing. Once my husband sarcastically remarked that they seemed to really love their job they smiled. As we left 4/13, a gentleman in a suit was standing at the front desk and was very courteous and jolly. My husband told him he was the first Westin employee we had seen during our entire 3 day stay that actually smiled at us. He apologized for the lack of friendliness displayed by other employees and we left the hotel. This Westin staff would never have made it in a Disney hotel. (We’re from Orlando so we are used to superb, detail oriented, hospitality service.)
April 14, 2013