Rated 3 out of 5 by NJTurnpike Great location, but...
Perfectly located, and the staff was quite nice/helpful, but our stay was marred by a series of small problems. There was no hot water, one of the two rooms we reserved was not made up after the first day, the lobby Starbucks was closed, and they burned a breakfast.
December 29, 2013
Rated 4 out of 5 by BusinessTraveler Nice hotel, service/maintenance could be improved
-Good location at Forrestal Village, close to restaurants and nearby companies.
-Nice and overall clean hotel.
-Super comfortable beds.
-Great staff at the front desk and for room service, always friendly.
-Convenient shuttle service.
-Many issues with housekeeping, half-cleaning the rooms, not replacing bottles of shampoo etc. 2 weeks ago a housekeeping lady walked in when I was in the shower, and instead of apologizing she complained because I didn't answer when she knocked.
-Maintenance could be improved: some rooms (666, 466...) are in bad shape, cardio equipment of fitness center is clearly not well maintained.
-Limited room service options, and service is slow (45 mins). "Grab and go" breakfast always in short supply.
-Several times, I was given double beds when I specifically booked a king bed.
Overall, I enjoy staying at this hotel but I haven't seen any signs of improvement on those "cons" over the past 2 years.
June 4, 2013
Rated 3 out of 5 by Gadgetman Just OK - needs some updating
Generally ok though a bit less than Westin standards relative to others i've stayed at. Seems just a bit tired. No need for major remodel as others suggested, just surface updates like new carpeting. Stains and worn in both hallways and rooms. One of the elevators also was real clunky. Lobby and restaurant area was fine. Service was pleasant.
December 10, 2012
Rated 5 out of 5 by tanza092011 nice hotel
It was nice to see the hotel saw my spg status and upgraded me to the next best room they had. This made my stay very easy since i was near the complimentary breakfast area on the 6th floor. This saved me a lot of time each morning. I thank the girl at the front desk. I cannot remember her name but she always smiled and she spoke very well.
December 7, 2011
Rated 4 out of 5 by Ctrandm Great stay
Although it was a great stay, the room was very dusty when we arrived and our only problem was the room next to us decided to pull an all nighter. We were next to a presidential suite and there were people coming in and out all night. I guess I should of called the front desk, but I was hoping that they would go to sleep but never did.
August 25, 2013
Rated 3 out of 5 by Rachel85 Clean and Quiet
My husband and I had a nice time, especially because the rooms were clean and the bed was comfortable. The night we arrived the elevators were out of service, but the staff didnt acknowledge anything and just instructed us to carry our bags up the flight of stairs. If you are in the princeton area, the Westin is definitely a nice option.
January 1, 2013
Rated 4 out of 5 by June64 Room service
The breakfast room service did not arrive; I called and a maintenance person delivered the food about 10 minutes later. The oatmeal was cold with a film on the top as though it had sat for a long time.
This type of service doesn't fit the rest of the hotel, which is excellent and the front desk staff were very pleasant.
February 6, 2013
Rated 4 out of 5 by mwills My stay experience
My stay was overall very good. That being said there are areas for inprovement. I requested a microwave and received one after my second request. However, when I tried to use it the door would not open. I was impressed with the way the hotel responded to storm victims and the way they made accomadations for their pets.
November 20, 2012
Rated 4 out of 5 by COACHRON AVOID THE 2ND FLOOR
I'M NOT SURE HOW CROWDED THE HOTEL WAS WHEN I STAYED BUT THEY PUT US ON THE SECOND FLOOR NEXT TO THE CONFERENCE ROOMS AND THEIR NEW WORKOUT CENTER. WE HAD ASKED FOR A LATE CHECK OUT AS WAS PART OF OUR PACKAGE BUT LEFT EARLY BECAUSE OF THE NOISE AND WE DID NOT WANT TO SWITCH ROOMS AT THAT TIME.
July 22, 2013
Rated 5 out of 5 by Julie222 This hotel has a very friendly staff
From the moment me and my family stepped into the hotel, the staff was friendly and very helpful. Always made eye contact and made a point to say hello.
January 2, 2014
Rated 4 out of 5 by JLhaveford nice staff, good restaurant, everything works, tired rooms
We stay in this hotel almost every week as my husband is relocated to Princeton temporarily.
The hotel is at a convenient location. The executive lounge is convenient. The restaurant is surprisingly good but qualities are inconsistent.
Staff is very friendly and goes out of their way to be helpful, although not always successful.
Here's a good example about service at this hotel. I forgot my sonic toothbrush during one stay. When I called to ask, the cleaning crew actually turned it in to the office (great) so I told them I'd pick it up the following week. The following week came, the front desk knew nothing about it (not so great). After asking around, they said the manager had it in his office (great) but he was out. Several hours later I still did not have my toothbrush (not so great). Then they said they'd send someone to a drugstore to buy one for me (great). The drug store did not have it. So they promised they'd buy one and send it to my house. I indeed received a toothbrush a week later (great), except it was the wrong model: not only it was a cheaper model, it also uses a different brush head which means all my stocked brush heads are useless now. I still have to buy my own toothbrush which does not make me happy.
I was quite impressed that the staff tried hard to solve my problem, in particular actually did buy me a toothbrush. I very much appreciated the effort. On the other hand, my toothbrush should not have gotten lost in the manager's office to begin with, and the follow-up correction was not executed well and ended up costing me anyway.
The rooms are definitely below average in SPG hotels. They are functional, but they are dirty (stains on carpets and walls). I have not had one room without at least one fly. Heating system is bad: noisy; no way to turn it off; and worst of all, does not heat up the room effectively. It really gets cold in the room. Sheets and towels are adequate but they are not quality items.
February 17, 2014
Rated 2 out of 5 by JessP Worst night ever
Sheets felt like sand paper.
Maid walked in on me and my husband.
wedding party was in the hallway making noise from midnight to 3am.
the shower had mold stains.
overcharged on room service.
good points: Lynn was very courteous. We did get our room comped. But it was wasn't enough.
September 12, 2012
Rated 3 out of 5 by MickiZ Very Disapointing
We were very disapointed at this hotel. Our room had paint pealing off the ceiling in the bathroom, black mold in the corner of the tub by the floor, thin walls so heard neighbors. The wallpaper in the main room was stained and pealing in areas. The parking area far from front desk.
November 21, 2012
Rated 5 out of 5 by Irish93 GREAT STAFF
Came to the Westin Princeton for a "get away" and also to go to a family wedding. It was the 4th of July weekend and the staff was ALWAYS VERY HELPFUL in any questions I had or suggestions on how to get from one place to the other. GREAT STAFF and WONDERFUL WESTIN.
July 6, 2013
Rated 4 out of 5 by JR17 The hotel is in a great location and has very nice public areas
The hotel was more "fancy" than I expected. The lobby area was great and if the weather was warmer I would have taken advantage of the terrace outside the lobby. While I didn't really get any recognition for being a Starwood Preferred Guest, I was treated very well.
October 24, 2012
Rated 5 out of 5 by ggee72 Excellent Staff!
Just wanted to say thank you to a great staff at the Princeton Westin. Thierry at the front desk and Ricardo and Mo in the lounge were wonderful. They greeted me by name every day and provided exceptional service during my stay! Thank you!
October 25, 2013
Rated 4 out of 5 by basa24 This hotel has splendid features.
Our suite was spacious, well equipped and well lit. We also enjoyed the bed and the pillows. The people at the front desk were nice and helpful, but the safe proved to to be unreliable.
The toilet also didn't flush well, bec. of the poor water pressure.
August 5, 2012
Rated 4 out of 5 by tpwmd Great; except
Awakened @ 2 am by very loud and drunken shouting. I had to get up @ 3:15 anyway, but other guests were bothered. I heard knocking on the door where all the noise was coming from and a request to hold down the noise from another guest.
October 17, 2012
Rated 1 out of 5 by John1111 The room was in poor condition
The hotel room had an extremely musty smell as soon as you walked in and none of the windows would open. The window frame was covered in mold. The robe was all dirty and the screws for the blinds were falling out of the wall.
September 3, 2013
Rated 4 out of 5 by WineAdvisoryGroup Nice Option for the Area
This is a nice hotel if you're in the region. Good service, rooms are basic, not very large... not many suites. Never have received an upgrade. Restaurant not very exciting but there's a few good options within 2 or 3 minutes.
April 2, 2013
Rated 5 out of 5 by moly102011 great comfort of bed
I want to buy the bed I slept in on Saturday night .
Your staff was universally competent and also fun to be with.
My request to buy the bed was hyperbolic. I just meant to say that I got a great night’s sleep. .
December 7, 2011
Rated 5 out of 5 by mjbt Friendly, helpful staff!
A lovely hotel in a lovely setting. The staff was helpful with every request and made me feel welcome. It made my one night stay a very pleasant experience!
November 16, 2013
Rated 4 out of 5 by magg What I need
You feel at home, the coffee shop, the gym, the shuttle bus and the staff are all great
December 13, 2013
Rated 5 out of 5 by jjpip I LOVE THIS HOTEL
This hotel is great. I would never stay anywhere else when I'm in Princeton NJ.
December 13, 2013
Rated 3 out of 5 by Hiking4ever Any further away!
Even though I am an SPG member I had the room that was furthest away from everything. It was quicker for me to go out the fire escape and come back in the bar area than walk to the elevator.
October 2, 2012
Rated 5 out of 5 by nyky06 Great hotel!
We love this hotel. We have come back two years in a row for Thanksgiving. The staff is super accomidating and will do whatever they can to make your stay more comfortable. We will be back!
November 27, 2012
Rated 4 out of 5 by Drew1 Nice stay
Bathroom area a little on the small side... with the door open, was difficult to get into the closet and use the sink. Would be much better with a pocket door.
March 1, 2013
Rated 3 out of 5 by VPuccio The rooms need cleaning
Shower caulk shows signs of mold
Shower grout is discolored
Toilet has brown rust stains
The furniture has not been moved to dust
The comforter had a stain
VERY VERY POOR
December 10, 2012
Rated 5 out of 5 by tom04 Professional, polite staff
Everyone there was very friendly and extremely helpful. The room was quite spacious and extremely clean. Couldn't have asked for a better night after travelling.
November 27, 2012
Rated 4 out of 5 by MLM08540 Staff is great, friendly and upbeat
Staff makes this hotel worth staying in. Hotel itself is average. Bathroom shows wear and could use a redo, sound proofing and lighting are both terrible.
August 4, 2012