Rated 4 out of 5 by wanglaw Excellent hospitality
I was having a very bad cough and decided to stay in the room when the house keeping staff came to make up my room. They saw me taking medicine and they wish me recovery.
Not too long after, their supervisor came and to my surprise, she brought with her a bouquet of roses and a handmade card ! Hand drawn pictures and hand written notes with my name on it, wishing me speedy recovery. What a spontaneous caring gesture !
April 24, 2014
Rated 4 out of 5 by JuhaP Is it 5 star?
At this level I am not used to pay extras for things like internet connection. That is so very 90's. Breakfast should also be included, not an additional extra.
April 11, 2014
Rated 5 out of 5 by Club2430 It only gets better
Another stay in my favourite city hotel and with transfer times to the airport as low as 40 minutes, I consider this an airport hotel as well.
What I really love about this hotel is the more I stay, the better it gets. The latest benefit the hotel offers, is if you forget your running gear, don't worry, a fresh set of everything needed, including running shoes, will be provided. I took advantage if this new service, when my running shoes I keep in BKK caused me one too many blisters.. I was loaned a pair of New balance Shoes and after only a days rest, was back up and running a 30km route....
Don't be shy to ask for special food requests. I am generally in BKK for around 10 - 12 days and never get bored with the fabulous food, created by the wonderful Westin chefs.
All in all a perfect and faultless stay. Oh... the lift doors from ground floor to level 7, take a little too long to close..... but hey, do I really care about that..... :)
Many thanks to the GM for being at the helm and steering this hotel to such very high standards.....
April 1, 2014
Rated 4 out of 5 by vitna It was unpleasant experience.
There were too many ants in washstand.
So I was feel disgusting. You should check the bathroom washstand.
Breakfast, Kindly staffs, beds, location are satisfied.
March 30, 2014
Rated 4 out of 5 by matty206 littlebit old, but clean and tidy!
In fact, I have not expected in Wesin staying, because the room rate was cheaper than the other hotels. but really nice hotel. Hotel managed clean, lounge and SPG member benefit was very nice. But one weakness thing is the location. siam is busy downtown, so there was quite noise until late night. So, If I would stay in Bangkok, I have to think about seriously staying in westin because of this problem. but hotel was very good! So I'll recommend to my friend if they want staying in downtown.
March 28, 2014
Rated 5 out of 5 by wernerat Always a Pleasure
It is always a pleasure to come back to the Westin. Easy to reach (45 min from airport) right at Sukhumvit and perferct in Service.
See you again next month.
March 26, 2014
Rated 4 out of 5 by SINK A lot better SPG recognition this trip
Few days before check in, a Westin Experience Specialist contacted me via email to see if I needed anything during my stay, which was a great touch. I did ask them to see my suite upgrades would be confirmed. On the day of arrival, the upgrade was confirmed. I love the fact that SPG Platinum Guest can now dine at Taste for breakfast instead of the lounge. The service at Taste is not perfect, nobody came to take the plates away when I dined there on a Sunday morning. Not sure what happened there.
I did have issues with WIFI and phone service, which the staff was very helpful with the resolution. I think the hotel needs to do something about the WIFI and log in system. The unique user name and password for each device is a pain to manage. The system regularly disconnect s my devices and the device needs to manually logged back in. Too bad that the 1st floor waiting area is not WIFI enabled. I had to call the operator on many occasions to ask to have an “outside” phone line access. The first few calls were made with the operator’s assistance. The public area was a bit hotter than I would of like, so hopefully management can also address it.
The location is very convenient, next to Terminal 21 and steps away from the BTS Asoke. I have been staying here more and more because of the location and the room rate is quite competitive. Staff aimed to please (except for the dining room wait staff during breakfast) and friendly. Overall, I enjoyed this trip and hopefully can continue this feeling in the future.
March 18, 2014
Rated 4 out of 5 by Me61 Awesome stay
I had a wonderful stay at this Westin.
Perfect location, Perfect service, Very comfortable room, Wonderful staff, Delicious food, and the fastest room service I have ever had. The pizza arrived hot to my room.
Can you believe it. Believe it.
March 17, 2014
Rated 5 out of 5 by Danmdl Bangkok surprise
I recently had the pleasure of staying at the Westin Grande Sukhumvit and I was very pleased. Service was seamless and attentive, good location close to city centre and public transportation. The rooms were clean and the bed very comfortable.
March 13, 2014
Rated 5 out of 5 by hing One of the best services I have ever experienced!
Travel much and experience so many good services. But as soon as I got of my taxi, I noticed that this is one of the best! Great staffs!
March 9, 2014
Rated 5 out of 5 by Twinn2013 Excellent staff, Mr Jack should be proud of all of them!
Stayed 4 nights recently, it was excellent, wonderful stay. All the staff from the greeters in the main entrance, concierge, and all staff on 24th floor was absolutely beyond excellent. Wish all Starwood Hotels and Resorts properties in the USA can learn more about wonderful hospitality and excellent service oriented from their properties in ASIA such as Westin Grande Sukhumvit Bangkok, Thailand.
As Platinum member, I really enjoyed complimentary breakfast at Taste restaurant in the lobby, I'm surprised a lot of variety good food for breakfast in there, plus Westin Lounge reception in the afternoon every day on 24th floor. Definitely will come back again for my next trip to Bangkok.
I was on medical recovery combined with pleasure trip with a lot of evening spare time, I considered watching tv for amusement, the only suggestion I have for Westin Grande Sukhumvit : I wish more movie channels on your tv programs. I stayed with other hotel before Westin, they have more movie channels like AXN, Diva, etc beside only HBO
March 4, 2014
Rated 4 out of 5 by revkev Nice pool
Clean reasonable sized pool allows all day swimming adjacent to good gym and steam/sauna facilities.
Compact but nicely stocked lounge with evening canapes. Surprisingly no champagne available.
February 21, 2014
Rated 1 out of 5 by mark2014 My 2nd time stay really doesn't meet my expectation
The check in process was smooth and this time I was shocked to myself that the WIFI that I used is not free. Yes I was overlooked that my booking was not inclusive of WIFI and it is chargable but the last trip when I was staying in this hotel, the check in staff was kind enough to alert me and I upgraded by paying slightly more. This time I have to pay THB470 for this slow WIFI connection. Ridiculous.
February 18, 2014
Rated 5 out of 5 by Duggle Amazing experience
This hotel is everything you could ask for in a Westin property. The staff is attentive and pleasant, the rooms are comfortable and clean, and the location is very good. I would return to this hotel any time my travels bring me to the Bangkok area.
February 11, 2014
Rated 4 out of 5 by wetravel location is great
as the Westin has a sky-train station in front of Hotel. There is shopping in all directions and many venues for good foreign and local food. Lounge serves good food and I like the recent makeover of the pool area. I like the Sauna and gym. SPG recognition and perks for repeated guests are quiet good unless the Hotel is fully booked. Every time I come to BKK I look at the rates and if they are good value for money and there are SPG promotions running I will always consider this property as I know what to expect.
January 31, 2014
Rated 2 out of 5 by lm22 Very outdated and not very clean
Other than the lobby, this hotel is very outdated and the carpet in the room, was very dirty. The bathroom wasn't cleaned very well either. Depending on which side your room is on, it is very noisy, as our room was right next to the Skytrain.
January 20, 2014
Rated 5 out of 5 by Paulieboy Exceeded expectations
My wife & I were looking for a lovely place to stay and unwind & relax for the few days we had together. We took the plunge, spent a little more than usual and were simply astonished at the excellent treatment we received. It was certainly worth every penny we spent. We'll happily spend more and stay there again.
January 19, 2014
Rated 5 out of 5 by Knight ““Enjoyed the Facilities & had Excellent Service””
Stayed for 5 nights recently and really enjoyed the experience
Hotel is a little worn around the edges but never affected the quality of my stay
The hotel is in a great central location minutes walk from Terminal 21 shopping centre and Robinson Dep't store below the hotel
My room was very comfortable and well appointed...bed was very very comfortable
Wi fi was free in the room and a decent speed
staff were always friendly and courteous throughout
Overall my experience at the Westin was really enjoyable and relaxing and I would certainly recommend it if you were visiting Bangkok
January 17, 2014
Rated 4 out of 5 by joannesee Fantastic Service Staffs
With a very small disappointment initially, when we left the hotel, we were very happy with our stays.
I will love to come back with my family!
Thanks and keep it up.
January 9, 2014
Rated 4 out of 5 by cheerojess Convenient
I stayed here for 3D2N and I do enjoy the stay with Westin. However, the breakfast stuffs has a mixture of friendly and unfriendly staffs. The rooms has reached the expectation and the cleaners were very polite. they will greet and smile at you everytime you walk pass. However, the group check in was relatively slow as we only managed to do the check in after 6.30pm. The water shower pressure is also inconsistent. However, the facilities in the hotel was great. Location was easy as it is located right beside Asok and beside Terminal 21. Good choice of hotel if I were to stay in this area. However, there are no night markets nearby thus a lot of time on traveling.
January 8, 2014
Rated 5 out of 5 by Frank1969 My Favorite Bangkok Hotel
Perfectly located in the heart of Sukhumvit area (the best area to stay as a tourist, in my opinion). Plenty of shopping, dining and nightlife options can be reached by foot within minutes, or just hop on the Skytrain next to the hotel. Cultural attractions like Wat Phra Kheo or other temples are also within easy reach by taxi. Hotel is very modern, clean, has a nice modern design, rooms are comfortable and fully equipped. Above all staff is excellent, and truly caring. Suitable for all, from business traveller to families. I thoroughly enjoyed it and will for sure stay there again.
January 4, 2014
Rated 3 out of 5 by A52082608109 good location
Near shopping center and BTS
January 4, 2014
Rated 3 out of 5 by Sperry8 Getting worse and worse
Although not my favorite Starwood property in Bangkok I wanted to give the Westin another chance. I'm not happy I did.
I arrived at 4pm only to be told my room wasn't ready yet. I had to wait 1 hour to check in. A 5pm check in is not acceptable in my opinion, especially for their top level customer who was only receiving the base room and not an upgrade).
The worst part of my stay was the room. The A/C didn't work (water fell from the ceiling in the middle of the night and maintenance had to be called). They installed a new high tech system to operate the lights and A/C since my last stay. However it doesn't work properly. No matter what temperature I set the A/C to - it always kept the room at 21. Too cold for me. I had to turn it off and on all night ruining my sleep. Further, one night ALL the lights turned on at 5:30am. I obviously was woken up and sadly couldn't fall back asleep.
The room was a decent size and has a work desk with 1 outlet next to it. More outlets are needed as I had to unplug both lamps to get access to 3 outlets. Leaving the room too dark.
The bathroom was decent and they offer a scale which I like. They also had a rainfall shower head which is a plus - but the water pressure is light and worst of all - the water seems to be able to only be set to too hot or too cold. It is almost impossible to get the water a decent temperature.
They have a nice pool and a small gym. The gym is equipped decently but it's so small that a max of 2 people can use the free weights at the same time. And even then it's a crowd.
Recognition at this property has improved since my last visit and although I was extremely disappointed in the room and service at this hotel, I want to acknowledge the work they've done in this regard.
1- No suite upgrade was provided but it was over New Years and the hotel was fully booked.
2- Happy hour in the club lounge from 5:30pm to 8pm. I truly appreciate a happy hour that is run so long allowing you not to rush to try to enjoy it. Other properties should follow the Westins lead in this regard. Sadly, I'm not a huge fan of the club lounge which is basically three small rooms crunched together with limited seating (you sit right on top of others when maximum occupancy is reached - as it was during my stay). Finally, the food on offer is OK, but there is not enough selection. One one of the nights, the hot dishes were all meat. Nothing for people who don't eat meat.
3- Six free water bottles each day (another wonderful and appreciated gesture). Allowed me not to have to bother calling them each day for more water.
4- Fast free internet.
5- Free buffet breakfast in the restaurant or club lounge in addition to the Platinum amenity (this is an upgrade from their previous policy of requiring you to lose your Platinum amenity if you wanted breakfast in the restaurant). And I want to acknowledge them for fixing their prior error. Nothing annoys me more than feeling I'm being nickle and dimed - and this new policy is appreciated. As well, they have significantly upgraded their breakfast with fish of the day (salmon, yum!) and a large selection of dim sum.
6- 3 pieces of laundry free (per stay), and free expedited service (paid). Love this perk and it is appreciated.
I found the service lacking. At the club lounge I had to find people to get or refill my drink. They didn't come around often.
I ate at Kisso restaurant and ordered 3 dishes. Unfortunately only 2 came. I spoke to my server to address the issue and she kept telling me I didn't order the 3rd dish. I realize there is a language barrier that likely caused the confusion, but to tell me I am wrong over and over is not quality service. I know I ordered correctly, and would've forgave the issue had she been contrite. If I want to be treated insignificantly, I'll go home.
As well, all I got for my room troubles (A/C, lighting, etc.) was an "I'm sorry". Nothing more, no offer of anything for my trouble. Just a feeling as though it was nothing I should be bothered about.
So, although I am happy they have made significant improvements in their Platinum recognition and breakfast - I will likely not return. And with all the Starwood properties on offer in Bangkok, I see no reason why you should either.
January 3, 2014
Rated 3 out of 5 by amichel not up to date
the carpet is very dirty. felt bad about this…..
the furniture (cupboards and safety box door) are not working properly.
very good bedding, lots of water provided.
i did not feel very welcome on check in.
poor tv channel selection
December 30, 2013
Rated 4 out of 5 by Kazukazu0324 Good hotel!
Next to Asok Sta. and Tops Market Place (at Robinson Department Store), So it is really really conveniently located for business, shopping.
And of course, this hotel has really great hospitality for guests. I stayed this hotel between 14th and 16th, Dec. and had a great time! Next visit to Bangkok, I'll definitely stay here again!!
December 19, 2013
Rated 4 out of 5 by Inmyhumbleopinion Unobstrusive elegance and service
Great location, great service, great ambiance, great food, attention to detail.
Everything a great hotel should be.
December 17, 2013
Rated 4 out of 5 by Superdooper Efficient and better service
I book a hotel on the same date of arrival, which is quite late but I still got a room that I request and staff is efficiently
December 15, 2013
Rated 5 out of 5 by Gary51 Perfect Stay
I have stayed at this hotel for 10 years and the level of service remains of the highest standards. The staff are always great and most helpful
December 13, 2013
Rated 5 out of 5 by MaverickMel I MUST PROTEST...
As a frequent traveller, I must register my protest with you on several fronts...
1. Your staff need to stop showing up all the other hotels!
I am a frequent traveller, and have stayed at more hotels than I can remember, but the staff at the Westin club lounge are really the best! Friendly, and approachable, they are clearly happy to be there! From the minute I get to the hotel, being greeted by the bell staff, to walking across the lobby on the 7th floor and having reception desk staff call me by name, to the club floor where everyone knows my name... It's like coming home.
2. You need to make it a little less convenient to get around.
I frequently haul my wife around the world and she likes to shop, can you please make it such that she can't get to all the major shopping areas with ease? Despite having come here so many times, I still haven't learnt my lesson. Do you know how many times I have had to buy extra suitcases and bags?
3. You really have to stop making me want to move in!
I have my own home... You really don't want me to move in here, do you?
Seriously though, if I WERE to nitpick, there are a couple of very minor flaws such as the fact that there aren't enough suites on higher floors, or that the very minor, gradual upgrades to the fittings are resulting in strange things like lights with no apparent "off" switches, or some toilets without the ubiquitous bidet/wash shower attachments,
All in, this is ABSOLUTELY my favorite hotel in this part of the world. Would I stay anywhere else in Bangkok? Not if I can help it!
I have come to Bangkok for work, for relaxation, for shopping, and for just plain fun, and I can tell you that I have clocked more nights in this hotel than I have in any other hotel on the planet!
And finally, a word of warning.... If you actually do put together a suite on a high floor that has a fully-equipped kitchenette, and make the mistake of letting me stay there, you might have some trouble getting me to vacate it....
Keep it up!
December 13, 2013
Rated 5 out of 5 by Wai59 Excellence Value for money
I would like to give credit to the Restaurant Manager at Taste Restaurant for his professional recommendation for guest who come to use the facilities. He went beyond my expectation for my requested and extended this to my family members.
December 12, 2013