Rated 5 out of 5 by TravelerfromIowa Conventient location
I had a quick two day meeting. The hotel was clean and comfortable with lots nearby. Easy off the toll-way, but it did not seem overly congested. Staff was friendly and courteous.
June 9, 2014
Rated 4 out of 5 by irish5 Great location
This hotel is located close to great shopping and restaurants. The staff was very courteous and friendly.
June 1, 2014
Rated 4 out of 5 by Jamoon Comfortable and friendly
We stay at this hotel weekly for business trips. Very comfortable, friendly staff and easy to get around. Good location if you have long or short stays. Only complaints are the internet access, which can be un-usable at times. I have had to use the hot-spot feature on my cell phone on a number of occasions. Also, the food available to the SPG on the 18th floor is merely continental and bar snacks at best, without the bar.
May 30, 2014
Rated 5 out of 5 by Jane1420 Responsive staff
I had a problem my first night that was taking care of very quickly. All of the staff members that helped were excellent. One person in particular that helped me was Julia but all were excellent. This was my second visit and I definitely will be back. Jane
May 21, 2014
Rated 5 out of 5 by Skiierplake Just like Home
Always like home and treated like family!
May 20, 2014
Rated 2 out of 5 by WeddingTraveler999 Room For Improvement
Overall this is a decent hotel with a beautiful lobby and nice rooms. Positives: The beds are comfortable, bathrooms have all amenities and the rooms are clean. They are dog friendly and provide great amenities for the dogs. Negatives: All rooms are not equipped with fridges which is very inconvenient. Food: The dinner at Harry Carays was pretty good. The food the hotel provides for breakfast/brunch in HM is WAY overpriced and terrible. Front Desk: Definitely needs improvement... When one of my rooms was not ready PAST check-in time, the customer service rep did nothing to rectify this situation. I was told that a wedding party was still using the room and I could not check-in until they checked out and the room was cleaned. Then they wanted to charge a cancellation fee for my suite reservation, when I asked if could just down grade to a regular room so I could get into a room. They double booked a room and I am supposed to pay extra for their mistake? All I wanted at this point was any room to check into and they should have been glad I was willing to down grade. Finally, after a manager got involved when I went up a 2nd time (over an hour past the 3pm check-in time) they allowed me to downgrade to a regular room without the additional fee.
May 19, 2014
Rated 5 out of 5 by SheilaT60 The Best
I love the Westin. That says it all. Our corporate office is in Lombard, and while I have a choice of hotels, I chose the Westin. The quality of the hotel is excellent; the rooms are clean, appealing, and the crisp sheets are to die for, the staff is friendly and accommodating, the food at the adjoining restaurant is great and let me not forget the smell of hotel. I purchase the lotions and other products all the time now just because I fell in love with the smell of the hotel. What's not to love? I highly recommend the Westin.
May 15, 2014
Rated 3 out of 5 by wigstheome Very Nice Facility, but Service Lacks
Checked in on a Tuesday evening. Service at the front desk couldn't have been more rote or disinterested: clearly focused on getting through the process, and no interest beyond that. Was given rom 1735, a standard, albeit comfortable room. HVAC worked well, and the furniture was in good condition. The sink drained very poorly, however, which implies housekeeping isn't talking with engineering. After a short overnight stay, I received neither a paper nor email copy of my bill, and had to call the hotel to get a copy (which was sent over immediately, at least). Nothing wrong with this hotel, but service used to be much stronger and engaged.
May 8, 2014
Rated 5 out of 5 by IanW919 Family weekend Break
After an Intial problem with my booking the staff at the Hotel did a fantastic job at looking after me and the family. Erin on the front desk was outstanding
May 5, 2014
Rated 4 out of 5 by Vierka Room- suite in need of engineering repairs
Facility and staff was great. However my room was a suite, but in need of some repairs. Door was sticking and not automatically closing, shower hose leaked, desk light burned out, and sink didn't drain.
May 5, 2014
Rated 2 out of 5 by Hime This hotel is average.
I attended a meeting that was held in this hotel, and as part of a package, I stayed there. The facility is OK, but it is far from downtown Chicago. I was not impressed by the service. In particular, the receptionists were not friendly, and rooms were relatively cheap-looking.
May 4, 2014
Rated 5 out of 5 by Grandma23 Wonderful
We came for a wedding.
The hotel staff is wonderful, everyone is so
friendly and helpful.
The reception was in one of the ballrooms.
It was a very special event. The staff did an excellent job. The room was beautiful. The food and service was outstanding.
Our room was very spacious and comfortable.
We would definitely stay here again the next time we come to this area.
April 29, 2014
Rated 5 out of 5 by Min13 Helpful staff
I definitely recommend the hotel for business travel. The staff (Julia in particular) was very helpful and warmly provided me with the SPG benefits I was hoping/expecting to receive. The Executive Club Lounge was well-maintained and a relaxing place to unwind.
April 21, 2014
Rated 5 out of 5 by JimmyJack Threes times and keeps getting better
Wonderful experience as usual! Stayed here 3 times over the last few months. Every single time I am impressed by the level of service from the second you enter the Main Lobby. Staff is great food is wonderful location second to none. Will be back much sooner than later.
April 21, 2014
Rated 5 out of 5 by Lightek The place to stay in the West suburbs
The hotel is in a great location easy access from the airports, Metra and downtown, with plenty of resaurants, stores and shopping. The shuttle will take you to and pick you up from the Metra station and nearby establishments. Each and every member of the staff is a pleasure to encounter. They remember your name, preferences and are always cheerful and helpful. The rooms are comfortable and have that Westin touch that I appreciate. The Starwood lounge on the top floor has a tasty offering in the mornings and a great evening meal. The in house restaurant is Harry Carey's and Holy Mackeral. Fabulous food in the restaurant and via room service. Olympic size pool, nice fitness room and even a parking ramp for those nasty weather days make this an awesome plance to stay.
April 21, 2014
Rated 2 out of 5 by reallytired Felt like a second tier guest
I had a late check in, which was brought to the Westin's attention, but it was not noted, nor was i told i could check in, in advance to avoid waiting for the system to reboot. Then i received a room right next to the gym. All night every night, I heard loud crashing and booms. Not sure if it was from the weight room or from work being done by staff in the level below, but I could not sleep. Fridge was removed from my room as well. the entire stay was a major inconvenience. I will likely be visiting the Downers Grove area regularly over the next several months, and will be exploring options for hotel accommodations. A nice hotel, but worthless if guests can not get any sleep.
April 17, 2014
Rated 4 out of 5 by Dora4 Beautiful hotel
The facilities are very nice, and the staff are kind and professional. Thank you.
April 17, 2014
Rated 3 out of 5 by Jeff747 Nice staff, but need better air conditioning
Nice staff; attractive property. Lost sleep because I could not get room to be cool enough. Lowest it would get was 67. I sleep better at 60.
April 10, 2014
Rated 4 out of 5 by bfosburg Adepticon
We have stayed at this hotel every year we have gone to Adepticon, and every year we are treated excellently, the rooms are cleaned and look amazing every morning, the accomodations are superb. Having everything under one roof makes the trip enjoyable. However, this year there were a few issues we have never dealt with and should be brought to your attention; one of which you really had no control over and the other that needs some attention.
Havint the hot tub down was a minor disappointment and your staff were excellent in letting us know and we sympathize that it was out of your control. However the one issue we had was with the conceirge service. For starters they were excellent in getting us to the resteraunt and back, and we thank them for that service, however when we inquired about transit to the train station both to and from the hotel, things went differently.
I called the night before our arrival being the first time we were travelling by rail. We didn't look into it enough but we were told that we could be picked up at Union Station not knowing there was a lombard station that we should have travelled to. It wasn't until we called in the morning that we were told we would need to do something different. We ended up having to take a $90 cab ride to get to the hotel in time as we had scheduled events and the train would not get us there in time.
Having learned this, we were told that the shuttle was scheduled each day to go to the Lombard station every two hours so we arranged to go to the Lombard station, however when we arrived at the front desk to leave, they told us those trips have been cancelled due to other obligations. We ended up needing to take another cab, much cheaper this time at least, and the concerige guys were very helpful in getting a cab there for us, but it all seemed kind of disappointing overall.
Please do not take these criticisms as meaning we did not enjoy our stay because we absolutely did, and will be back against next year better educated and excited to be there.
April 8, 2014
Rated 5 out of 5 by RegularGuest84 Great Place to Stay
I stay here weekly for business and have had a great experience every time. This Westin feels new and clean and there is a Target within easy walking distance.
April 1, 2014
Rated 5 out of 5 by JohnSmith007 This hotel has great staff
The hotel staff goes out of the way to make your stay the best it can be.
March 31, 2014
Rated 4 out of 5 by mklawrence26 Rooms could be cleaner
Room floor needed swept, I found trash from previous guests, the bathroom caulk was dirty around the tub and sink. Also never had enough hot water.
March 23, 2014
Rated 4 out of 5 by Rosalie2 Convention Stay
Our stay was nice but the room was dusty and the bed needed a new mattress. There was the typical worn area where you sink in. The cleaning staff also left a used bar of soap in the shower. Yukk!
March 10, 2014
Rated 5 out of 5 by Church Another Great Stay
I have stayed at this hotel several times and each time it is a pleasant experience. The staff is always very friendly. The rooms are well maintained and very comfortable. The workout facilities are awesome.
March 7, 2014
Rated 1 out of 5 by Reallyreallyreally service is lousy for business travellers
Really surprised you are sending me this generic feedback form after I asked to talk to the manager after my taxi reservation was totally botched.
I gave you feedback then and would prefer some resolution on what you are going to do about it rather than getting another generic feedback form.
Did my feedback to the manager at all register with you??
March 6, 2014
Rated 5 out of 5 by ConfSpkr Returning Conference Attendee Very Pleased
Returned for conference for 5th consecutive year.
Lauren Hall - Group sales made reserving 7 rooms very easy with excellent follow-up.
Julia & Theo - Front Desk team members easily and efficiently facilitated Check-in for all rooms and guests arriving at different times. They even honored my request for same suite as years past.
Special thanks to Ryan Metzger - Service Express Mngr. Ryan's SE Team quickly honored requests for extra towels, replacing a flickering light bulb and a damaged coffee table. Ryan himself really helped out by providing a flipchart & markers for a last minute scheduled strategy session in the Boardroom and honored my request for a very late check-out because of thus 6.5 hr session.
Food rocked; Westin Staff excelled again.
Only outstanding issue is that Preferred Guest program did not post the correct points to my account; computer program chose lowest vs highest room point totals to post to my account. Will work with SE Team to correct.
Have no qualms about a stay at this property, especially for a conference.
The Westin Yorktown staff excels, period.
February 24, 2014
Rated 5 out of 5 by vgray Sensory Experience
The cool sound of the water wall, the fresh clean scent of the lobby, the taste of the well prepared food, the look of the well lit mirrored lobby, and the feel of the soft comforter all created a sensory experience that makes this hotel one of my favorites. Even though I was there for a conference with over 800 middle school and high school students, I slept well and did not hear students late into the night as you might expect. The security was great and my stay was memorable. The proximity to eating places and shopping makes it an ideal place for a conference or a weekend stay.
February 17, 2014
Rated 3 out of 5 by wigstheome Nice Facility but Only Okay Experience
Checked in on a Monday night. While I like the hotel itself, and have had great experiences here in the past, it feels like the experience continues to gradually slip. Check in was fine, I was recognized as a Platinum member, and was told I was upgraded to exactly the room type I had actually reserved, so no upgrade despite the hotel being largely empty. Room 1621, a deluxe corner suite, is large and comfortable, with lots of windows, although really a large room rather than a suite. Other than some very ratty towels that had tears and holes, the room was in good shape. Decent breakfast in the Executive Club in the morning. Like the hotel a lot, but feel like the staff really doesn't care.
February 12, 2014
Rated 5 out of 5 by Triciebhen Incredible second stay
My husband and I stayed here a few weeks ago for an overnight get away and returned to celebrate his birthday. Our accommodations were wonderful and the entire hotel was well maintained and very clean. We were lucky, as it was quiet and not very busy. The customer service was remarkable. During our first stay, we had a few plumbing issues and brought it to the attention of management, who immediately contacted us and ensured us that our subsequent stay would meet our expectations. Lombard Westin was delighted and gracious as they made arrangements to make up for our minor inconvenience.
I will definitely return and would recommend this hotel without hesitation. It's an added bonus that the food at Holy Mackarel is amazing!!!
February 12, 2014
Rated 5 out of 5 by fireguy thank you
Excellent Hotel and the staff was #1
February 10, 2014