Rated 5 out of 5 by Church Another Great Stay
I have stayed at this hotel several times and each time it is a pleasant experience. The staff is always very friendly. The rooms are well maintained and very comfortable. The workout facilities are awesome.
Rated 5 out of 5 by ConfSpkr Returning Conference Attendee Very Pleased
Returned for conference for 5th consecutive year.
Lauren Hall - Group sales made reserving 7 rooms very easy with excellent follow-up.
Julia & Theo - Front Desk team members easily and efficiently facilitated Check-in for all rooms and guests arriving at different times. They even honored my request for same suite as years past.
Special thanks to Ryan Metzger - Service Express Mngr. Ryan's SE Team quickly honored requests for extra towels, replacing a flickering light bulb and a damaged coffee table. Ryan himself really helped out by providing a flipchart & markers for a last minute scheduled strategy session in the Boardroom and honored my request for a very late check-out because of thus 6.5 hr session.
Food rocked; Westin Staff excelled again.
Only outstanding issue is that Preferred Guest program did not post the correct points to my account; computer program chose lowest vs highest room point totals to post to my account. Will work with SE Team to correct.
Have no qualms about a stay at this property, especially for a conference.
The Westin Yorktown staff excels, period.
Rated 5 out of 5 by vgray Sensory Experience
The cool sound of the water wall, the fresh clean scent of the lobby, the taste of the well prepared food, the look of the well lit mirrored lobby, and the feel of the soft comforter all created a sensory experience that makes this hotel one of my favorites. Even though I was there for a conference with over 800 middle school and high school students, I slept well and did not hear students late into the night as you might expect. The security was great and my stay was memorable. The proximity to eating places and shopping makes it an ideal place for a conference or a weekend stay.
Rated 5 out of 5 by Triciebhen Incredible second stay
My husband and I stayed here a few weeks ago for an overnight get away and returned to celebrate his birthday. Our accommodations were wonderful and the entire hotel was well maintained and very clean. We were lucky, as it was quiet and not very busy. The customer service was remarkable. During our first stay, we had a few plumbing issues and brought it to the attention of management, who immediately contacted us and ensured us that our subsequent stay would meet our expectations. Lombard Westin was delighted and gracious as they made arrangements to make up for our minor inconvenience.
I will definitely return and would recommend this hotel without hesitation. It's an added bonus that the food at Holy Mackarel is amazing!!!
Rated 5 out of 5 by fireguy thank you
Excellent Hotel and the staff was #1
Rated 5 out of 5 by MTH58 Great Stay
If you want a place to shake off some of your winter blues, the Westin Lombard is a good place to start. Great Beds, good rooms, wonderful Spa and great food. I go there as often as I can just to chill.
Rated 5 out of 5 by Dora4 Lovely...
Wonderful customer service, rooms are spacious and very comfortable.
Rated 5 out of 5 by Brad1000000 Great Westin
This is one of my favorite hotels in Chicago. Not only is it a first class property, but it's right off two major highways and surrounded by restaurants, shopping, and entertainment. Platinum is always recognized and usually gets a nice room and always club access. The club is very nice and relaxing; only once was it too crowded. It's been recently remodeled and has a fancy starbucks coffee machine. Unfortunately they took out the printer for the computer, but I think there's one in the business center. The pool and workout facilities are unbelievably nice/big, but can be crowded because they are a big draw for the fit crowd. Parking is very convenient and safe.