Rated 5 out of 5 by BostonFinisher2012 Boston Marathon MUST!
I stayed here for the 2012 Boston Marathon and it was absolutely fantastic. The room was clean and comfortable and the bedding and showers were heavenly! It was a great location being close to the expo and restaurants. Plus the Old Town Trolley bus, and runner courtesy bus to the school buses were a huge plus!
April 20, 2012
Rated 1 out of 5 by MTGreen Green means Money
We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck.
November 6, 2013
Rated 4 out of 5 by HRSPHR Check In
While I had no problem with my check in the individual helping me was not very friendly. I registered for the room in connection with an event held in the hotel. When I asked about internet access I learned it was free downstairs but in the room you have to pay. This was disappointing but also was the check-in person's response when I inquired why it was not included. He said, "not at that price." I have no idea what your charges are. His tone of voice landed uncomfortably with me. Other than that it was a nice stay. Thank you.
June 25, 2014
Rated 2 out of 5 by marlyn13 disappointed
Room was not ready until 75minutes past check in time. Waited in lobby & was never called to say room was ready til I went back to desk. Was told manager would call when i asked to speak with him/her--never did.
Went to make coffee in the a.m.--Coffee cups were dirty , used.
February 5, 2013
Rated 5 out of 5 by redsox13 great property
this hotel has such a calm feel once you enter , great customer service and if you are a clam chowder fan the best in the city.the GM of this hotel Michael Jorgensen is outgoing , highly visible and always available to the guest . he runs a great hotel ...
December 13, 2013
Rated 3 out of 5 by Sam171 Iron broken in the room
Checked in the hotel at 11 pm, wanted to iron my shirt for 8 am morning meeting. Found out that iron is not working.
Called the guest services, it took 20 mins to bring them to my room. Not a good service, I wouldn't recommend it .
January 20, 2014
Rated 5 out of 5 by Dragonboats Pool opens until midnight
* Clean hotel
* This is the first hotel I've been to that gave me points (or $5 at Starbucks) for not requesting room cleaning service every night.
* Pool opens until mid-night, which is rare.
* Really close to the airport. $20 cab ride (*$17+ $3 tip).
* Starbucks in the hotel.
* Wireless internet connections was better than any other hotel I've been to. Maybe it was due to my new Windows Phone.
* Not a lot of gym equipment if you like free weights. Lots of cardio machine though.
* Not near tourist attractions, so this is a business-focused hotel.
* The door couldn't close properly, which is a MAJOR security problem. I would have never noticed if a security person didn't walk by my room. I saw a guy replacing batteries in the hallway, which I assume was to fix all the doors in the aisle. I had toggle the lock each time I closed the door to ensure the door clicked closed.
* Not much else. If I had to be picky, I would say their shampoo was below average. But I'm digging pretty far to find a con.
December 6, 2011
Rated 2 out of 5 by ksawdey WAYYYYYYY Overpriced for the service-there was none!
Bartender on Thursday between 4 and 5:30pm was terrible and very slow. Room was ok, for the price could have been larger.. Bartender in your bar/nightclub was extremely rude and we even said something to him and his response was well I have over 300 people here to serve! Seriously, who says that to a customer. Next Day Saturday maid just walked right in to try to clean the room at 10am, check out was at noon, we complained by calling downstairs as well at checkout but all they said was sorry. No compensation offered at all. Breakfast was so slow the waiter whispered and was so slow, in fact all the people at the registration desk whispered also, I will not be returning anytime soon to this property and plan to write up the stay on tripadvisor.
June 21, 2014
Rated 5 out of 5 by dwems Always Consistent
I have stayed at this Westin many times and I am in love with the consistency of service. My needs are almost always met (except this time I could not get a late check out) and the staff is always courteous and efficient. Kudos to great management.
January 22, 2013
Rated 1 out of 5 by rdsx0407 Treated like dirt
I made a reservation for a busy weekend in Boston, using Starpoints. I was told that there were no "regular" rooms available but there was an upgraded room which would cost additional points. I took the bait. When I arrived, the room turned out to be a normal king bed room on the top floor with a lovely view of the roof of the convention center next door. When I complained at the front desk, the "manager" asked me what I wanted, and I told him that he could either provide a true upgrade for the additional points I was forced to use or provide a refund of the additional points since I got a regular room. Just because I'm three floors higher is no reason to jack up the point value. It's a view of South Boston and a roof next door after all. That manager told me there was nothing he could do. I left EXTREMELY DISSATISFIED with this poor service, particularly to a gold level member. From now on I will stay at any other hotel but this one. This hotel is less convenient to EVERYTHING in Boston, and has the nerve to treat its member guests like this?
October 22, 2013
Rated 5 out of 5 by Kristinann08 Great staff!
Calvin (who managed the check-in area) was absolutely wonderful along with the rest of the staff! Couldn't have been happier with them. Loved the beds, shower, and Starbucks coffee in the room and a full service version in the hotel. Well done!
June 17, 2013
Rated 5 out of 5 by Murray123 Excellent Staff, very accomodating!
The staff welcomed us with smiles amd willingness to help in any way. They ade us feel comfortable, welcome and provided any needs very efficiantly.
July 10, 2014
Rated 2 out of 5 by Jasonlovesbeer Just not a good Westin
This Weston only succeeds because of the conventions that it services. I stayed twice now and the hotel is under staffed and under serviced.
December 21, 2013
Rated 3 out of 5 by RHK2014 It Is Next to a Convention Center
Be prepared for Convention Center traffic/attendees. This is not a romantic getaway hotel. Great location if you are attending a trade show or event at the convention center located adjacent to the hotel.
July 9, 2014
Rated 5 out of 5 by sightseer10 comfort and quiet
Both my husband and I felt that this room offered space, comfort and quiet. We slept great on the amazing bed, the room was very, very quiet and clean.
July 16, 2012
Rated 5 out of 5 by Ottawa2014 Staff was very helpful
Every time we had a questions or required assistance the concierge and desk staff were very helpful. There was one occasion that took time to resolve an issue but in the end the manager was able to comply.
July 9, 2014
Rated 5 out of 5 by Tara814 Wonderful hotel
My husband and I stayed at this hotel and we really enjoyed it. The staff members were beyond friendly and the room was absolutely beautiful.
May 2, 2012
Rated 4 out of 5 by LelahG Disturbance from Arisia Con visitors
I loved my room, however I did not like how Westin allowed the Arisia Con visitors to be loud through the halls, or squat around the lobby and near the restaurant. It was very tacky. We were in town to work the New England Auto Show, but many of us were unable to get adequate sleep due to the Arisia disturbance. If anything, I would suggest that Arisia Con visitors be placed on floors separate from others, so that nightly disturbance is brought to a minimum.
However, I feel that the Arisia Con compromised the prestige of Westin Boston Waterfront. To be such an upscale hotel chain, it does not reflect well to have a taste-less group as guests.
January 19, 2012
Rated 3 out of 5 by YDC2013 Had trouble with toilet
The toilet clogged four times. Very inconvient had to use bathroom in the lobby. Asked for a refrigerator which never came either.
February 3, 2013
Rated 5 out of 5 by traveler00 Hotel has a wonderful fitness center
Wonderful experience! Friendly staff and state of the art fitness center.
July 23, 2012
Rated 5 out of 5 by Canada2014 Great hotel for family
Excellent hotel! Walking distance from downtown Boston. In spite of all the people at the hotel, it was very quiet in our room and very clean. The bed was very comfortable and the service was excellent!!! Would not hesitate to recommend it.
July 7, 2014
Rated 5 out of 5 by Deby54 Excellent Staff
Everyone I came in contact with was VERY friendly and helpful. They stepped it up a notch. Especially the Bellhops and the guys out front. From the second we got out of the car until we got back in we were 100% thrilled with our experience. I'll be back!!! :)
July 7, 2014
Rated 4 out of 5 by Brian36 It's a Westin
I'm a fan of Westin properties and this one is one of my regulars.
January 7, 2012
Rated 1 out of 5 by jack45 long waits
the waits for any meal take to long .
November 15, 2012
Rated 3 out of 5 by LizC2014 Convenlentl located near airport
Room and service was good. Had noisy kids running down the hall after midnight knocking on everyone's doors after their dancing event celebration in the hotel. Should place kids and families on separate designated floors!
July 7, 2014
Rated 4 out of 5 by Marytk Friendly place, great beds
I really liked the bed and the shower quality, and that hits 75% of my desires in a hotel. There were both a bar and a restaurant/bar, also nice. One employee sent me into an urban wasteland when I asked where a drugstore was, but overall they were very nice and helpful. Also knew my name when I called the front desk! Other furniture is kind of worn, wireless a little spotty, overall good place.
June 29, 2014
Rated 2 out of 5 by zombie1 disappointed
charged us before we stayed with a deposit, coffee maker in room but no sugar/creamer, alarms went off 3 times then repeat all clear message 3 times, the hotel hosted the walker stalker but a very cranky hotel manager told us "there are other gursts here" when we were interacting with other con members (if you want quiet type then host tea party instead of walking dead con in the future) had to get our own cabs because valet outside was busy texting, $40 for 2 eggs and english muffins... seriously, they werent that good
June 16, 2014
Rated 4 out of 5 by mickaroo Comfortable for Business
Comfortable hotel for business, next door to the Convention Center and within walking distance of the Boston waterfront and downtown core.
July 6, 2014
Rated 3 out of 5 by Samm July 4th gate away
The greeter at the front door was smiling, pleasant, and informative-an asset to any staff. The front deskperson was training two other agents. No welcome gift, beverage or breakfast was offered ( I am an elite gold member). One electrical socket did not work in our bedroom, the fridge in the other room in our suite did not work. And I requested extra linens for the sofa in the othe room 3x, first from the AM maid, then at 5pm from service express on the phone, and then at 8pm from a random maid on our floor. When we checked out we still never got the linens. The matress slumped-it could use replacing. But otherwise the room was OK
July 14, 2012
Rated 5 out of 5 by Rettie54 THANK YOU
After staying in Cape Cod at a rather dodgy cottage, we decided to finish our New England vacation at the Westin before our flight home. Everyone was very attentive to our requirements, gave us a great room with a fantastic view! Room was lovely, amenities all we could ask for.
Food & service in the bar was very good and service prompt despite the hotel being busy as there were a few confrences going on.
Can't thank the concierge & front desk staff enough for all there help. Just hope Sandy skipped by & didn't harm anyone.
Can't rate the pool etc as we didn't have time to use them, spent the day sightseeing in Boston instead sorry.
October 30, 2012