Rated 4 out of 5 by Robert12345 Note on driving directions
I just wanted to give you a note regarding your online driving directions - You state to proceed west on CA-203. Please add that when CA-203 turns right in town - GO STRAIGHT.
(Otherwise you will never find Canyon Drive and not find the hotel.)
June 26, 2014
Rated 4 out of 5 by CTraveler Decent value for summer
I stayed 3 nights at this property - first time to Mammoth. The hotel was comfortable and well located, but there were a few glitches. As a Platinum, I was upgraded from a studio to a 1 bedroom, but to a room that overlooked a cement roof top. I requested a change, and it turned out to be a smaller room. It was ok. The window shade was broken and would not pull up - took two calls to get it repaired. Water was not consistently provided in my room. Two days in a row the pool was out of towels. The pool is nice, fairly large and has two Jacuzzis. But, certain hours are very crowded with screaming kids and screeching teenagers. If you want an "adult" swim, go early in the morning. Used towels and drink glasses were not picked up. Like other reviewers have noted, this hotel accepts dogs - that was a surprise and I was not informed in advance. On the good side, the hotel is well located and you can get anywhere in town or to hiking trails in just a few minutes. The "village" is just below the property with a dozen or more choices for restaurants that you can walk to in 5 minutes. Most of the staff was very nice and helpful - most notably the front desk, bell and valet staff. Quite surprisingly, the concierge staff was not very well informed or knowledgeable. I spoke to three different people during my time there and ended up figuring out stuff on my own since they weren't helpful. The most irritating thing about the stay was 3 days of charges for the resort fee which amounted to an extra $75.00 total. Since I am a Platinum member, I already receive most of what is offered by the resort fee. The main exception was parking, but the rules don't allow self parking, so I used the valet each day. Since it was summer, I could have easily parked on the street, but that would not have avoided the resort fee. I could see the value of the resort fee in winter, with a shuttle that runs up to the ski area and around town, and valet parking when snow is piled up, but for summer it seemed like a big rip-off. Especially so because this property has no club level lounge for Platinums, or at least vouchers for the restaurant, as many Westins do. By the time taxes and resort fees were added together, I paid an additional 33% of my room rate, which made the overall value less appealing. There are many Vacation Rental by Owner condos in the area that are larger and less expensive, especially if you can book ahead. .I would probably stay here again, but in summer only - winter rates are high, and service levels are inconsistent, based on my experience and other reviews.
August 20, 2014
Rated 5 out of 5 by bw2007 We enjoy staying at this hotel, we keep coming back to it!
We've stayed at the hotel at least on three vacations and it keeps delivering on all points. The hotel is pet-friendly and yet, it remains clean, well-maintained, and smells fresh throughout. Kudos to all the friendly and helpful staff - from Reservations to Front Office to House Keeping! Keep up the great job and we will be sure to keep coming back!
September 17, 2012
Rated 5 out of 5 by MBM3 A great place to stay.
This hotel is a really nice place to stay. Good location. Fabulous suite with two bedrooms -loved the layout of the rooms.Beautiful views of the mountains. Staff was really nice. Restaurant had excellent food. Parking was easy. The staff was very pleasant. We were upgraded to the best accommodations.
May 27, 2014
Rated 5 out of 5 by Chere12 Fantastic Hotel
My family and I stayed at the Westin Monache Resort for 2 nights. We absolutely loved this hotel. We stayed in a one-bedroom
suite. It was perfect for our family. We especially loved the privacy of having our own room. We will definitely stay here again.
June 19, 2014
Rated 4 out of 5 by RJNS Wonderful Village hotel.
We stayed in a 1 bedroom suite on the top floor. Very clean, beautiful room with a great SE view. The staff were very friendly, gave us lots of activity recommendations. Central location to the Village and lake/mountain park bike trails.
I would definitely recommend this hotel if you want to be at the Village. We preferred the restaurants/shopping at Old Mammoth Road/Minaret Village so we drove quite a bit, but this was our first summer stay in Mammoth and wanted all options available right outside the door. Be aware, the Village Gondola is closed in the Summer, which we found out from a valet attendant.
There were a few minor complaints I have about the room/hotel: the heavenly bed was definitely plush, but a bit too soft for my liking; there was a DVD player in the bedroom, but no DVD library offered, pay per view movies/some cable channels only; the bike rack was very limited, only holding about 12-14 bikes, the rack was pretty full and we often had to "untangle" from overlapping handlebars; finally, not the hotel's fault, but on our last night there was a woman screaming and people running down the hallway for several minutes, not what you'd expect in a resort like this.
July 18, 2014
Rated 5 out of 5 by Lineman1 SCE Stay at Westin.
I Truly appreciate the hospitality of the westin staff, we had a great stay and were treated great by all . Andrew Contreras SCE Supervisor
July 14, 2014
Rated 4 out of 5 by Brian927 Restaurant not so good
although the hotel was good it wasn't at the level at which I normally view Westin hotels.
The restaurant was average at best but the prices were 5 star... 3 out of the 5 items we ordered were removed from bill because they were awful, would have asked for full credit but felt bad for waiter. Unfortunately I would not recommend dinner at anytime.
August 7, 2012
Rated 5 out of 5 by alice4529 A very nice stay!
The staff was very friendly, courteous, and accommodating. The outdoor spa was fun especially in the fleeting late afternoon rain. The location of the hotel is perfect in town and offers a shuttle, if requested. The $25/day facility fee includes internet access and use of the spa facilities. I enjoyed our stay and look forward to a return visit.
August 22, 2012
Rated 5 out of 5 by BLARGE Reccomend to anyone!
Decided to drive up from Fresno and hit a deer jsut before Mammoth Lakes - fortunately I made it to hotel, and was greeted by a great staff once I got out of my car. after explaining what happened, the guys made my son and I feel comfortable instantly. They were helpful in finding options in regards to what to do wtih my car. ended up gettting a tow service to bring car home - the guys took care of dealing with vehicle so we could snowboard as planned, took me to get a rental car, rode for the weekend and they dealt with the tow service after I had left town. They were super friendly , helpful in everyway possible and they made my stay! as far as the rest of the staff, everyone was great - but wanted to pay a shout out to the guys out front. I havent been to a hotel with such a great team. It is becasue of them that I'll be back. as far as everything else - the place is great - food/location, everything was top notch. Thanks again to them!
December 10, 2012
Rated 5 out of 5 by Edward66 The Mammoth Westin is the Best!
Great time at Westin again. In the winter this place is like Deer Valley in Sierras. In the summer it is world class trout fishing and mountain biking. At the end of a long day in the sun coming home to the Westin is like coming home to a comfy bed. Terrific place, great staff and wonderful amenities. They make it so easy to enjoy the mountain.
August 9, 2012
Rated 5 out of 5 by mb97 Relaxing Stay
Thanks for the clean and comfortable stay. I was very relaxed!
July 21, 2014
Rated 4 out of 5 by tess57 proximity to ski fields
we spent nearly 3 weeks here, we were picked up from the airport and spoilt with a glass of champagne on arrival. Everyone was keen to make sure our stay was fabulous, all staff were geninuely interested in us and m
ade sure we got as much out of our holiday as possible. And yes we did, we had a great time and look forward to returning.
February 15, 2014
Rated 5 out of 5 by Channellock A great hotel in the mountains!
This is a very impressive hotel! The staff is professional, kind and welcoming. I had a slow draining sink in my bathroom and mentioned it to the cleaning lady as I was walking out for lunch. She reported it immediately and someone was there to resolve it within minutes! The atmosphere is perfect for a weekend getaway or even longer!
October 17, 2012
Rated 5 out of 5 by Desertrat913 Great Service
My family stayed here last week and had a great experience. Excellent service, location and facility.
July 14, 2014
Rated 4 out of 5 by Virginian Old favorite
With family in Mammoth, have stayed at the Westin Monache several times. Easily the best choice in Mammoth.
July 13, 2014
Rated 5 out of 5 by zhuzha Thoughtful and warm enviroment
Great hotel! - everything is so well thought, convenient location.
The stuff is helpful and kind.
Enjoyed the hot tub, the pool, the puffy robes.
The highlight - "ski valet"! They take your skis & boot to the gondola, so you just walk 75 steps down to the gondola and there they are!
Thank you! It has been a great experience!
December 21, 2012
Rated 5 out of 5 by JenAndWonderdogPete Modern Craftsman is pet friendly
Friendly staff, gorgeous facility. Our room was extremely comfortable: King bed, kitchenette, and a very cool window seat/daybed that made for a fantastic relaxing/reading spot. Fluffy, white robes were provided. The hotel was pet-friendly and there were plenty of areas to walk the dog. The pool and spa area was beautiful.
September 10, 2012
Rated 3 out of 5 by 1327 Check in-out stuff
This hotel location is convenient, it good & clean. problem is with stuff in front desk..
I arrived as gold member of SPG. with two night reservation plus one additional night as option. reservation was for a suite.
we have been assigned in to a very tiny studio
My request for having a suite, remain with very unpleasant attitude " you have to be up grade for suite and it cost more)!!!
At the end we decided not to argue & use our last day of stay, in another facility we found very convenient.
Saturday June 28 I called front desk to let them know, we will leave on Sunday.
Sunday at 7.00 I am doing check out, from desk representative: Barb..."you need to cancel your reservation 24 H ahead"
answer: I called yesterday, Barb: there is no note that you called, she has to do her job right.
sorry I did my side, 7:20 still she is looking by going from one computer to the next.
No, there is no note, sorry.
Do you know, why we leave? because of your attitude!!! is 30 min I am waiting for check-out.
Barb... sorry I do my job,
I am sorry too, Shall I leave or you are going to finish the check out.
7:40 I got my bill !!!!!!
June 30, 2014
Rated 5 out of 5 by Narine40 Great hotel!
We have been staying at the Westin Monache for a few years now. The experience has been great every time. We look forward to coming every year.
July 2, 2014
Rated 5 out of 5 by LarryMills Best full service hotel in Mammoth
The staff is very friendly and the service was great!
July 14, 2014
Rated 4 out of 5 by Complete1 The hotel was comfortable
The staff were professional, the room and hotel were clean, good proximity to restaurants and sight seeing locations
July 5, 2014
Rated 5 out of 5 by Socalsk8rgurl Great homey feeling
You get a very warm feeling when you walk in the lobby it's very relaxing. Always greeted with a smile- Dolores is wonderful and helpful.
Cammon is a great owner relations person - very accomodating.
Justin is also great, very friendly but professional . He has a great staff, Carol and Weston - great teamwork.
October 25, 2012
Rated 5 out of 5 by Carol6227 Mammoth weekend get away
There was a little bit of a mix up on our reservation, but staff member Jennifer and the manager Melissa (?) handled it greatly. Everything else about our stay was excellent.
June 23, 2014
Rated 5 out of 5 by Lonaldo THE place to stay in the Eastern Sierra Nevada
My family and I just completed a 5 day stay in the Westin during our ski vacation at Mammoth Mountain. We had an absolutely luxurious 2 bedroom suite with majestic mountain views. All of the amenities were positively top shelf. We really enjoyed the fully equipped kitchen which gave us a lot of flexibilities with our meals. The gas fireplace, three flat screen TV's and 2 spa-quality bathrooms really made for a relaxing stay. We booked the breakfast package, which I would definitely recommend. There's a Kids Club for hotel guests that our 4-year-old daughter really enjoyed. Plus there's a great outdoor pool and two over-sized hot tubs. The free ski valet service was a great touch. We left entirely relaxed and reinvigorated. We liked the hotel so much that we just booked another week-long stay in August to check out Mammoth in the summer. We always stay at 4 and 5 star hotels when on vacation so we have lots of experience with up-market lodging. Check out the Westin Monache and prepare to be pampered.
April 14, 2014
Rated 5 out of 5 by Richard1958 Winter Wonderland
The resort is fantastic. The staff go out of their way to make everything pleasant.
The rooms are spacious and comfortable.
The property is adjacent to the village so one can walk there without any problem.
The Gondola is adjacent to the property so you can get up to the mountain without driving your car.
December 18, 2012
Rated 5 out of 5 by Meade Better than home
This huge room with a great view also had one of the most comfortable beds I've ever slept on.
The kitchen area featured a microwave, refridge, and what I'd need to put together a bite to eat. There were robes in the closet, internet connection and everything I needed for comfort and convenience.
September 21, 2012
Rated 3 out of 5 by Dan24 Pretentious front desk
The room was great except the fact that when I arrived, I found that I had been given a room with a handicap bathroom. Nowhere was this mentioned on my booking itinerary.
Also I called the front desk for a wake up call that I never received. Causing me to be late to an appointment with friends.
September 1, 2013
Rated 5 out of 5 by crazymom Hotel has great view BUT
Coffee pot didn't work, couldn't get the fireplace to work after staff came into the room to light the pilot. Didn't get my MAKE A GREEN CHOICE voucher
June 20, 2014
Rated 5 out of 5 by leftyr A beautiful hotel
We enjoyed the hotel and found it very comfortable. The kitchen was so well furnished too. The only minus is the tiny vanity in the bathroom! There was hardly room to put anything on the counter.
June 1, 2014