Rated 2 out of 5 by RoJoBo One debacle after another
First let me say Elliott the valet guy and the maintenance guy that helped us were as nice as could be.
Only one valet guy working during the NCAA Regional Final, had to wait.
Only one front desk employee, had to wait.
Three different sets of keys didn't work, the maintenance guy reprogram the locks.
over a half hour from pull up to move in.
Water temp valve in the shower didn't work, only scorching hot water came out on any setting.
Then I was charged a "REVENUE FEE" of $63.00 which was never quoted on my original confirmation.
April 1, 2014
Rated 4 out of 5 by MikeJ73 In the heart of Memphis
Location is perfectly situated in the heart of Memphis. We were around the corner from Beale Street and across the street from the Fedex Forum. Overall the hotel is nice, but not the nicest Westin we've stayed in. The room was a little small, and the Heat/AC was not working great in our room. But the maintenance people came to check on it. The Bleu Restaurant was nice, and we ate breakfast there which was very good. The staff was polite and helpful. I would recommend if you visit Mpemhis put The Westin Memphis on your list of hotels.
April 3, 2014
Rated 1 out of 5 by kdict Disappointed
Original room we were put in was not clean. The staff immediately moved us to another room. The room was better but still not up to Westin standards. Both rooms had a heavy disinfectant smell.
We were pleasantly surprised to get free internet access.
When we went to the hotel restaraunt to eat dinner we discovered they had changed their menu. It was very different from the one provided in the room. We could not find anything appitizing to us so we embarassingly got up and left.
The staff was very pleasant and tried to be accomidating.
October 2, 2012
Rated 5 out of 5 by Jinx50 Great service and beautiful property
The Assistant Guest Services Manager, Gary Morrison, was super helpful at check-in and he placed me into a very, very nice room.
It certainly felt as though I was being treated like a Platinum guest.
October 6, 2014
Rated 2 out of 5 by Determa55 Determa55
We were very disappointed with our stay. We were misinformed about the parking situation with an event near the hotel. The shower was leaking, carpet was dirtly and our view was horrible. Staff offered to move us but we were completely unpacked so dealt with the wet bathroom floor. Used alot of towels. The location was excellent but not nearly worth the amount of points compared to many other Westins we have stayed at. This didn't even come close. Staff did attempt to meet our needs but clearly we were very disappointed.
November 12, 2012
Rated 3 out of 5 by HONESTAYE MEMPHIS STAY
I stay at the Westin often. Upgrades to the hotel were made ie elevator but the new staff isn't as good as the old. I'm a Platinum member and do not recieve upgrades at times when the hotel is SLOW. The restaurant at the hotel is the best thing there - great food and nice atmosphere. The lobby bar is fun and on Wednesday nights there is live music. The lobby is clean and very nice. Rooms cleaniness vary where some are cleaner than the others. Hopefully this Westin staff will know how to provide loyalty to loyal guests.
December 12, 2011
Rated 3 out of 5 by Redmom Not restful
Music from the beer garden below our window kept us awake a good part of both nights. There was no shampoo in the room. When I requested it, they promised it would be right up but was never delivered. When we returned from breakfast (about 11:00) our room had not been cleaned and refreshed, so we told our housekeeper when we would be leaving again. Upon returning from our event, there had still been no service. Gifts for friends staying at the hotel were not given to them upon check-in as was promised by hotel staff. What should have been a pleasant weekend was challenged by staff at the Westin. I paid for 3 rooms and continue to receive emails to the occupants of the other two rooms, but none addressed to me. The Westin Beale Street needs to get their act together.
June 17, 2013
Rated 1 out of 5 by berg72791 Disappointment
First off the hotel is very beautiful. We stayed the night of 11/3. First off you can hear a pin drop outside your door and when a door slams in your hall your whole door shakes, which leads to our disaster night at the Westin. There was a fraternity party on our floor! They were very obnoxious and loud. Security was called and he told them to leave but later was talked out of it by the frat boys. Not 10 minutes later they were at it again and security was called again but just walked up and down the halls and did nothing! This did not end until around 4 am. Maybe next time if the hotel has a party like that then they can all be put on one floor?! I am very disappointed with the westin because i thought they were a high class hotel..... guess not. Will not stay again.
November 6, 2012
Rated 5 out of 5 by mnmfaber Great Hotel!!
We stayed here because of its location to the Gibson store & Beale St. Everyone was VERY nice! The staff was very friendly & always had a smile on their face. We called for an extra blanket & we had it in less than 5 minutes. Our room was very clean & the bathroom was huge. The beds were very comfortable(just as comfortable as my bed at home). The shower was great! My son is tall & he was able to shower without ducking down & the water pressure was great!! We had a wonderful time in Memphis & plan on coming back.
July 4, 2012
Rated 2 out of 5 by Epic38 Staff needs service training
The Hotel is comfortable, semi clean, but needs a little TLC in the rooms. The staff however needs some real customer service training. They should all lean the basics of dealing with customers. For example, they should say, "how may I help you", instead of starting off a sentence with "Yes". Also, someone needs to explain to me why it cost $40.00 to go to the Airport 12 miles away. At that price I felt like I was in New York. Oh and by the way the hotel arranged this service for me instead of calling a Taxi.
October 24, 2013
Rated 2 out of 5 by MDG5812 Needs work
When I opened the door of our room upon check in, I startled a maintenance person watching TV. The room reeked of smoke, and he informed me, "You don't want this room.". I had to go back downstairs where I met our traveling partners who were changing rooms as their toilet didn't work. The carpets were filthy. The shower door in the new room was broken. The valet parking attendants watched as we pulled our own bags out of the trunk. I kept the tip in my hand. I would not stay here again. I was so dissatisfied.
September 17, 2012
Rated 5 out of 5 by Jbba Perfect Beale St location
Love this hotel. My wife and 2 teenage children stayed 2 nights here. We had 2 rooms and both were lovely with a great view across the street of the Fedex arena and Beale Street. Everyone was so friendly and relaxed. We toured the Gibson guitar factory across the street and was thrilled to be able to have a loaner Gibson in our room for the duration of our stay, no charge. What a fun perk!!
We loved that it was one block to Beale Street, we spent both Saturday and Friday night there, what a party!!
A very safe beautiful hotel literally in the middle of everything. My wife and daughter had fun at the bar getting to know Carlos, great fun. The breakfast in Bleu was perfect, the service and super foods menu was so appreciated.
Will definitely come back to see a basketball game
July 11, 2012
Rated 5 out of 5 by DMAKA4 A+ Vacation Visit
This was one of my favorite hotel visits via the Starwood Hotel brand. The staff was warm and welcoming. Hats off to Pervern(I hope I spelled her name correctly- please forgive me if I did not) , Michael and Jessica. Pervern made our check in easy and effortless. Her restaurant recommendation was a great choice. Micheal was professional and each time he saw us in the lobby, he always asked if everything was ok for us. Jessica was very helpful with our luggage delivery to our room. I was not upstairs at the time, but my Mom complimented on how friendly and accommodating she was in the room. It made my Mother smile which is a plus while on vacation and her first visit to Memphis. At checkout, I met the Manager , which is often rare unless there is a concern. He was very visible and modeled true, honest and superb customer service. Well done Westin!
August 23, 2014
Rated 4 out of 5 by LSM19 Excellent staff
I requested 2 connecting rooms when I made my reservation 2 months ago. I wwas told at that time that there was no guarantee that this request could be accommodated but they of course would try. Two days before we arrived I called and spoke with Lynette who was so kind and helpful. She said she would do everything she could to meet my request. I called her back on the day of our arrival and she was able to get us the connecting rooms and also had a mini frig placed in one of the rooms for us! The desk staff was also very friendly and helpful.
Negatives- housekeeping is terrible. The vents in the bathrooms, tops of the lamps are dusty. They didn't remove the dirty glasses from our rooms or even give us clean glasses! The rooms are quite shabby and really need to be redecorated.
June 25, 2013
Rated 3 out of 5 by JonesboroJeff Noisy
Upon arrival, we were upgraded to a suite. That thrilled us, but we soon found out that being located on that particular side of the building placed us just above the outdoor courtyard for Silky O' Sullivans and we weren't able to get to sleep until 2:00 am because of all the noise. We noticed this about our location that afternoon, but I assumed the building would have enough soundproofing to compensate. I'll request a room on the other side next time. Also, the grout in the bathroom was disgusting.
November 4, 2013
Rated 4 out of 5 by TP13 A Wonderful Weekend Away!
When we first pulled up to the hotel, the architecture of the building alone just exudes style and class. The person at the front desk was professional and pleasant. The candles were a very relaxing touch! Our room was immaculate. The bed was very comfortable. Our view of the city and Beale Street was beautiful. The house keeping staff was extremely accommodating, friendly and helpful. The restaurant offered tasty, healthy treats. It was a romantic wonderful weekend away!
Thank you, will come again!
August 27, 2013
Rated 5 out of 5 by VfromAtoD Excellent Stay
I thoroughly enjoyed my stay at the Westin Beale. The hotel staff were extremely warm, yet professional and personable. Even though I was close to Beale St and all the great restaurants, I found myself in need of a late night snack and room service was awesome. Breakfast at Blue the next morning was phenomenal as well. The bed was heavenly and the room was welcoming. The cleanliness of the entire hotel should be applauded. I wanted to stay an extra day just to see if everything would be as pleasing.
August 22, 2012
Rated 3 out of 5 by GNBHAM A great hotel, but a few disappointments
My husband and I stayed at this hotel during our visit to Beale Street. The appearance of the hotel was amazing it had a spa like atmosphere. The price was very reasonable, but the things that I was surprised about was when you enter the room it's signs everywhere letting you know they charge for everything you touch in the room. Even the internet cost, and that was surprising to me considering other hotels offer free internet. I was told by an employee there, that if I needed internet I should visit the Starbucks next door. Also while visiting Beale street I learn that the hotels surrounding hotels in the area offered some kind of free breakfast, whereas the Westin doesn’t offer nothing but a room service menu. Other than that I enjoyed my trip, and I will consider staying with them again.
November 11, 2013
Rated 5 out of 5 by Sofla Excellent Customer Service
The customer service here is above and beyond from any other hotel of any brand I have ever stayed at. I called Westin reservation line and the man was rude and not interested in trying to accommodate my request. I called the hotel directly and Ms. Williams went out of her way to help me. I will stay here every chance I get because of Ms. Williams, her excellent co- workers and don't forget the bathrooms are spa like. Thank you Ms. Williams!
August 8, 2014
Rated 3 out of 5 by TN65 Not good for the Marathon weekend.
If you are staying for the marathon weekend, I would not recommend this place. The housekeeping was late on Saturday (my room was not done until 3:30pm), although they were early on Sunday. Breakfast option was rather limited. There is no place to keep an ice pack (the refrigerator was for "refreshment" only), and no microwave in the room. This is not a very "runner-friendly" place. It might be a good place for other purposes. But I will stay at another hotel for the next year's marathon.
December 5, 2012
Rated 5 out of 5 by CourtneyB Lifesaver!
We arrived here weary, sweaty, covered in bug spray, and utterly exhausted after spending a week conducting research in corn fields across the midwest and the staff was amazing! The incredibly patient valet helped us figure out what to bring in or leave in the car, and the folks at the front desk were very sweet and shockingly non-judgemental (seriously, we looked rough). We slept great and breakfast was fantastic - can not rave about this place enough!
July 21, 2014
Rated 3 out of 5 by met45 customer service poor with a full hotel
The parking team lost my keys. I had called down in advance because of a tight schedule to drive back to Atlanta. It took over 45 minutes to find them after I got downstairs. I was not happy and there was no concession.
Also, when I checked in, there were no rooms ready...which is no problem. I made a request and asked them to call me when my room was ready. The message I received was that the hotel was full and they didn't have a room for me. I was in meetings and couldn't address until several hours later. When I made it to the front desk, they said "oops" you do have a reservation. sorry. Overall, the hotel is beautiful and the room nice. I was disappointed on food quality and temperature (my room service meal was cold and was supposed to be hot). It was clear that they had a difficult time managing a full hotel.
June 27, 2014
Rated 4 out of 5 by raisinking THIS HOTEL IS FANTASTIC
This hotel is great. Apparently, however they need a better housekeeping staff. The mattress pad had a soiled spot (it appeared to be blood), however we did not get into hotel until 2:00 A.M. so therefore did not call down to have bed changed until the morning. When we called it was immediately changed.
we were given points by the manager after we called the manager to make sure that he knew about the situation.
August 18, 2014
Rated 2 out of 5 by brett27 Staff lie and cover for each other
Worst hotel staff ever. Every time i called down for a request or service was met with a happy yes, unfortunately nothing ever happened. I was here 3 nights. Housekeeping came 1 time and the mini bar was never serviced. My room service breakfast sat in the room for 14 hours and than spent another 12 in front of the door. Called for workout gear 4 times and never received. do not believe the staff when they say yes, always double check that the job is done. Carlos as the bar is great
January 26, 2013
Rated 3 out of 5 by TennesseeVisitor Location -10; Quality - 5
Location is excellent with easy access to Beale Street and Hard Rock Cafe. The room was very comfortable, and since we were in an odd-numbered room, we were on the opposite side of the hotel from Beale Street. This made for a much quieter room and plenty of rest on the great bed. There were several places in the room that were very dusty when we checked in and did not receive any cleaning while there: the telephone and the bed side tables. We had WiFi, and it was great for one device, but we had two laptops and were unable to connect with the second one. WiFi should be free for all guests, especially at the price range of this hotel. The cost of parking is also quite high. We stayed in other properties on our trip in other cities that were nicer than the Westin, with free WiFi, and that cost 1/3 to 1/2 less.
June 13, 2012
Rated 3 out of 5 by TPotLady NOt up to Westin Standards!!!!
If you are looking for an average hotel, then this Westin would be about an 8. If however, you are looking for a luxury hotel, then this hotel would be about a 1 or 2. It was extremely hot and humid in the lobby and the halls. The telephone operator stumbled not only over my name but didn't give me accurate information. I was dissapointed in the fact that this was a Westin. It felt dirty. Computer service didn't stay on. The valet didn't even take the luggage out ot the car.
August 7, 2012
Rated 1 out of 5 by jackson10 So disappointed
Unfortunately my husband and I had a terrible weekend experience at the Westin in Memphis. Our bathroom was filthy. Hairs, many hairs. Housekeeping was sent to our room to clean shortly after our arrival on Friday night, but it was still dirty. It was obvious that the floor in the bathroom hadn't been cleaned since areas were covered in dust and hairs.
Our room was never touched by housekeeping again during our stay even though we requested it early in the day on Saturday.
May 8, 2012
Rated 3 out of 5 by Hoosier2002 Friendly staff, but not helpful
Stayed at this hotel for a wedding and the hotel itself was very nice. The issue I had was that I requested a crib and mini fridge since I was traveling with my six month old and needed one. I had to call the hotel three times before arriving and then two more times once I arrive to have this taken care of. The cleaning service finally showed up at 4:30pm, which was to late. Staff was very nice and friendly, but not helpful. Could used some work, but the property was nice.
October 3, 2012
Rated 3 out of 5 by Edge THIS HOTEL CAN'T GET THE LITTLE THINGS RIGHT
Overall a very nice hotel with comfy beds & pillows and a very welcoming staff. Great location accross from the Forum and one block from Beal Street. This is THE hotel at which to stay in Memphis, but management needs to get much better control on the quality of bell service (not enough bellmen and not enough carts). I gave up waiting after 35 minutes and took the bags downstairs myself. The bathrooms were very clean except for one disgusting thing - mold in the shower.
March 25, 2013
Rated 5 out of 5 by trjordan88 Outstanding Downtown Hotel!
I could not be more pleased with my recent stay at the Westin Memphis. The staff was phenomenal from the housekeepers to the front desk. From the valet to the restaurant staff. Everyone we spoke to was so pleasant and professional and answered any questions we had. Also, the location could not be better. Right behind world famous Beale Street and across form the Fed Ex Forum. I can't wait to stay at the Westin Memphis Beale Street the next time I'm in Memphis.
May 20, 2014