Rated 2 out of 5 by RoJoBo One debacle after another
First let me say Elliott the valet guy and the maintenance guy that helped us were as nice as could be.
Only one valet guy working during the NCAA Regional Final, had to wait.
Only one front desk employee, had to wait.
Three different sets of keys didn't work, the maintenance guy reprogram the locks.
over a half hour from pull up to move in.
Water temp valve in the shower didn't work, only scorching hot water came out on any setting.
Then I was charged a "REVENUE FEE" of $63.00 which was never quoted on my original confirmation.
April 1, 2014
Rated 4 out of 5 by MikeJ73 In the heart of Memphis
Location is perfectly situated in the heart of Memphis. We were around the corner from Beale Street and across the street from the Fedex Forum. Overall the hotel is nice, but not the nicest Westin we've stayed in. The room was a little small, and the Heat/AC was not working great in our room. But the maintenance people came to check on it. The Bleu Restaurant was nice, and we ate breakfast there which was very good. The staff was polite and helpful. I would recommend if you visit Mpemhis put The Westin Memphis on your list of hotels.
April 3, 2014
Rated 3 out of 5 by disgruntleddoctor nickeled and dimed
It always amazes me that the more you pay for a hotel room, the more they nickel and dime you for services that less expensive hotels include for free. For instance, internet access. If I'd stayed at the hotel down the street, where the rate is probably 1/2 of that of the Westin, I'd have had free wireless internet. But not at the Westin. Nope, there is a charge per every 24 hours. And who among us does not need internet anymore when we travel? Irritates me, and next time I'll skip the overpriced Westin and stay down the street instead.
August 15, 2012
Rated 1 out of 5 by kdict Disappointed
Original room we were put in was not clean. The staff immediately moved us to another room. The room was better but still not up to Westin standards. Both rooms had a heavy disinfectant smell.
We were pleasantly surprised to get free internet access.
When we went to the hotel restaraunt to eat dinner we discovered they had changed their menu. It was very different from the one provided in the room. We could not find anything appitizing to us so we embarassingly got up and left.
The staff was very pleasant and tried to be accomidating.
October 2, 2012
Rated 5 out of 5 by Sue082214 good experience
Our ladies group from the church came to the Beth Moore event at the FedEx Forum. The hotel was so convenient to the Forum. Everyone commented that the rooms were comfortable, the staff on top of everything. We were well pleased and would return.
August 25, 2014
Rated 2 out of 5 by Xtom Was a fee for everything
For a hotel that charges what they do one would think that wifi would be free - its not. Have to be careful not to touch any of the goodies. If you do and don't set them down correctly they charge you. The fridge is totally full of goods for sale - can't place your water bottle in the fridge. The ice machine in the hall was out of order. The hallway was dingy and smelled moldy.
August 11, 2014
Rated 5 out of 5 by CourtneyB Lifesaver!
We arrived here weary, sweaty, covered in bug spray, and utterly exhausted after spending a week conducting research in corn fields across the midwest and the staff was amazing! The incredibly patient valet helped us figure out what to bring in or leave in the car, and the folks at the front desk were very sweet and shockingly non-judgemental (seriously, we looked rough). We slept great and breakfast was fantastic - can not rave about this place enough!
July 21, 2014
Rated 2 out of 5 by Determa55 Determa55
We were very disappointed with our stay. We were misinformed about the parking situation with an event near the hotel. The shower was leaking, carpet was dirtly and our view was horrible. Staff offered to move us but we were completely unpacked so dealt with the wet bathroom floor. Used alot of towels. The location was excellent but not nearly worth the amount of points compared to many other Westins we have stayed at. This didn't even come close. Staff did attempt to meet our needs but clearly we were very disappointed.
November 12, 2012
Rated 5 out of 5 by Jellowithab Great service!
Every employee was warm, responsive and went above and beyond to accommodate!
August 29, 2014
Rated 3 out of 5 by Redmom Not restful
Music from the beer garden below our window kept us awake a good part of both nights. There was no shampoo in the room. When I requested it, they promised it would be right up but was never delivered. When we returned from breakfast (about 11:00) our room had not been cleaned and refreshed, so we told our housekeeper when we would be leaving again. Upon returning from our event, there had still been no service. Gifts for friends staying at the hotel were not given to them upon check-in as was promised by hotel staff. What should have been a pleasant weekend was challenged by staff at the Westin. I paid for 3 rooms and continue to receive emails to the occupants of the other two rooms, but none addressed to me. The Westin Beale Street needs to get their act together.
June 17, 2013
Rated 3 out of 5 by HONESTAYE MEMPHIS STAY
I stay at the Westin often. Upgrades to the hotel were made ie elevator but the new staff isn't as good as the old. I'm a Platinum member and do not recieve upgrades at times when the hotel is SLOW. The restaurant at the hotel is the best thing there - great food and nice atmosphere. The lobby bar is fun and on Wednesday nights there is live music. The lobby is clean and very nice. Rooms cleaniness vary where some are cleaner than the others. Hopefully this Westin staff will know how to provide loyalty to loyal guests.
December 12, 2011
Rated 1 out of 5 by berg72791 Disappointment
First off the hotel is very beautiful. We stayed the night of 11/3. First off you can hear a pin drop outside your door and when a door slams in your hall your whole door shakes, which leads to our disaster night at the Westin. There was a fraternity party on our floor! They were very obnoxious and loud. Security was called and he told them to leave but later was talked out of it by the frat boys. Not 10 minutes later they were at it again and security was called again but just walked up and down the halls and did nothing! This did not end until around 4 am. Maybe next time if the hotel has a party like that then they can all be put on one floor?! I am very disappointed with the westin because i thought they were a high class hotel..... guess not. Will not stay again.
November 6, 2012
Rated 5 out of 5 by mnmfaber Great Hotel!!
We stayed here because of its location to the Gibson store & Beale St. Everyone was VERY nice! The staff was very friendly & always had a smile on their face. We called for an extra blanket & we had it in less than 5 minutes. Our room was very clean & the bathroom was huge. The beds were very comfortable(just as comfortable as my bed at home). The shower was great! My son is tall & he was able to shower without ducking down & the water pressure was great!! We had a wonderful time in Memphis & plan on coming back.
July 4, 2012
Rated 3 out of 5 by SLMcRae Hosuekeeping Issues
This is my second stay that there were housekeeping issues. The room was dusty so were the lamps, and the coffee maker. The bathroom soap dish has a black mold were it meets the wall and the ceiling is peeling. The hotel had a strong smelling odor in the hall which seeped into the room.
There are cheaper hotels with the same level of service.
August 8, 2014
Rated 3 out of 5 by met45 customer service poor with a full hotel
The parking team lost my keys. I had called down in advance because of a tight schedule to drive back to Atlanta. It took over 45 minutes to find them after I got downstairs. I was not happy and there was no concession.
Also, when I checked in, there were no rooms ready...which is no problem. I made a request and asked them to call me when my room was ready. The message I received was that the hotel was full and they didn't have a room for me. I was in meetings and couldn't address until several hours later. When I made it to the front desk, they said "oops" you do have a reservation. sorry. Overall, the hotel is beautiful and the room nice. I was disappointed on food quality and temperature (my room service meal was cold and was supposed to be hot). It was clear that they had a difficult time managing a full hotel.
June 27, 2014
Rated 2 out of 5 by Epic38 Staff needs service training
The Hotel is comfortable, semi clean, but needs a little TLC in the rooms. The staff however needs some real customer service training. They should all lean the basics of dealing with customers. For example, they should say, "how may I help you", instead of starting off a sentence with "Yes". Also, someone needs to explain to me why it cost $40.00 to go to the Airport 12 miles away. At that price I felt like I was in New York. Oh and by the way the hotel arranged this service for me instead of calling a Taxi.
October 24, 2013
Rated 2 out of 5 by MDG5812 Needs work
When I opened the door of our room upon check in, I startled a maintenance person watching TV. The room reeked of smoke, and he informed me, "You don't want this room.". I had to go back downstairs where I met our traveling partners who were changing rooms as their toilet didn't work. The carpets were filthy. The shower door in the new room was broken. The valet parking attendants watched as we pulled our own bags out of the trunk. I kept the tip in my hand. I would not stay here again. I was so dissatisfied.
September 17, 2012
Rated 5 out of 5 by Jbba Perfect Beale St location
Love this hotel. My wife and 2 teenage children stayed 2 nights here. We had 2 rooms and both were lovely with a great view across the street of the Fedex arena and Beale Street. Everyone was so friendly and relaxed. We toured the Gibson guitar factory across the street and was thrilled to be able to have a loaner Gibson in our room for the duration of our stay, no charge. What a fun perk!!
We loved that it was one block to Beale Street, we spent both Saturday and Friday night there, what a party!!
A very safe beautiful hotel literally in the middle of everything. My wife and daughter had fun at the bar getting to know Carlos, great fun. The breakfast in Bleu was perfect, the service and super foods menu was so appreciated.
Will definitely come back to see a basketball game
July 11, 2012
Rated 5 out of 5 by AGvs Wonderful staff, one of our best nights sleep at any hotel!
Sean at the front desk was very accommodating to quickly move us upon smelling cigarette smoke in initial room. Kindly upgraded us to a wonderfully quiet, nicely appointed room where we slept so peacefully. Delightful!
Andrew at the bar was super friendly, helpful and kind. It was a great stay with such a friendly professional staff. We thank everyone
August 5, 2014
Rated 4 out of 5 by LSM19 Excellent staff
I requested 2 connecting rooms when I made my reservation 2 months ago. I wwas told at that time that there was no guarantee that this request could be accommodated but they of course would try. Two days before we arrived I called and spoke with Lynette who was so kind and helpful. She said she would do everything she could to meet my request. I called her back on the day of our arrival and she was able to get us the connecting rooms and also had a mini frig placed in one of the rooms for us! The desk staff was also very friendly and helpful.
Negatives- housekeeping is terrible. The vents in the bathrooms, tops of the lamps are dusty. They didn't remove the dirty glasses from our rooms or even give us clean glasses! The rooms are quite shabby and really need to be redecorated.
June 25, 2013
Rated 4 out of 5 by Tomee3597 Nice weekend hotel
Hotel computer did not have our reservation or previous credit card payment. MOD was accommodating after we showed him our computer confirmation sheet we had brought with us. MOD upgraded us to Jr. Suite which was a sleeping room with the square footage and accommodations I expected our standard room to have, but the bath area was as large as the sleeping room. Upgrade was not impressive. Staff were excellent.
July 22, 2014
Rated 5 out of 5 by UniversityParent Great location
Excellent - comfortable room with easy access to restaurants and local attractions. We had a bike along which could have been a problem. Was stored for us securely. Loved that we could walk to Beale Street!
August 17, 2014
Rated 3 out of 5 by JonesboroJeff Noisy
Upon arrival, we were upgraded to a suite. That thrilled us, but we soon found out that being located on that particular side of the building placed us just above the outdoor courtyard for Silky O' Sullivans and we weren't able to get to sleep until 2:00 am because of all the noise. We noticed this about our location that afternoon, but I assumed the building would have enough soundproofing to compensate. I'll request a room on the other side next time. Also, the grout in the bathroom was disgusting.
November 4, 2013
Rated 4 out of 5 by TP13 A Wonderful Weekend Away!
When we first pulled up to the hotel, the architecture of the building alone just exudes style and class. The person at the front desk was professional and pleasant. The candles were a very relaxing touch! Our room was immaculate. The bed was very comfortable. Our view of the city and Beale Street was beautiful. The house keeping staff was extremely accommodating, friendly and helpful. The restaurant offered tasty, healthy treats. It was a romantic wonderful weekend away!
Thank you, will come again!
August 27, 2013
Rated 5 out of 5 by VfromAtoD Excellent Stay
I thoroughly enjoyed my stay at the Westin Beale. The hotel staff were extremely warm, yet professional and personable. Even though I was close to Beale St and all the great restaurants, I found myself in need of a late night snack and room service was awesome. Breakfast at Blue the next morning was phenomenal as well. The bed was heavenly and the room was welcoming. The cleanliness of the entire hotel should be applauded. I wanted to stay an extra day just to see if everything would be as pleasing.
August 22, 2012
Rated 5 out of 5 by dncnkb Great experience
The people are very friendly and helpful. The city experienced a power outage when we were there and the hotel was very helpful and gave us a free buffet breakfast in the morning.
August 18, 2014
Rated 3 out of 5 by GNBHAM A great hotel, but a few disappointments
My husband and I stayed at this hotel during our visit to Beale Street. The appearance of the hotel was amazing it had a spa like atmosphere. The price was very reasonable, but the things that I was surprised about was when you enter the room it's signs everywhere letting you know they charge for everything you touch in the room. Even the internet cost, and that was surprising to me considering other hotels offer free internet. I was told by an employee there, that if I needed internet I should visit the Starbucks next door. Also while visiting Beale street I learn that the hotels surrounding hotels in the area offered some kind of free breakfast, whereas the Westin doesn’t offer nothing but a room service menu. Other than that I enjoyed my trip, and I will consider staying with them again.
November 11, 2013
Rated 4 out of 5 by littlebillyboy great location
excellent location and very nice accommodations.
August 21, 2014
Rated 3 out of 5 by TN65 Not good for the Marathon weekend.
If you are staying for the marathon weekend, I would not recommend this place. The housekeeping was late on Saturday (my room was not done until 3:30pm), although they were early on Sunday. Breakfast option was rather limited. There is no place to keep an ice pack (the refrigerator was for "refreshment" only), and no microwave in the room. This is not a very "runner-friendly" place. It might be a good place for other purposes. But I will stay at another hotel for the next year's marathon.
December 5, 2012
Rated 5 out of 5 by Bigd2014 Happy Customer
great place friendly staff
August 21, 2014