Rated 3 out of 5 by Jenn Missing Some Things That Made Westin Special
I was really disappointed to see that the dual shower heads and in-room robes were a thing of the past during my most recent stay. Also, I was mid-shower my 2nd day of the stay before realizing the maid did not replinish the shampoo and conditioner. These were benefits that made the Westin a special place to stay. Good notes: Nice to have newspapers available in the morning. The breakfast is very nice.
February 3, 2013
Rated 4 out of 5 by Angus72 What A Year
Our company opened a new office in Dallas over the last year. This brought me to the Weston a few weeks per month, over this period. My stay was alway comfortable and the facilities met my needs. But, the big thing for me has been the friendliness of the staff. Everybody is open and direct and genuinely seems to having a good time, even though they working very hard. From the front door guys and check-in to the breakfast service team, everyone is will to smile and get to know you a little bit. I feel like I would recognized as a friend if I came back to stay in the future. Being alone most dinners, my usual routine was to sit at the bar for my meal. The bar staff, Fiona,Liam, Christine, and many others do a great job keeping us feeling attended to, even during a tough rush of guests.
Thank you Weston DFW for a great year. My visits will be less frequent now, but I hope visit again soon.
June 8, 2013
Rated 4 out of 5 by TK323 Room 1031
I enjoyed my stay over the weekend of Jan 18-20. The bed was very comfortable. A couple of minor items in the room need to be addressed by the maintenance staff.
1. The middle drawer of the dresser opens on its own. Not a problem except in the middle of the night.
2. The cold water knob leaks water when it's turned on.
3. The window blind does not go up. I like to look out the window.
January 21, 2013
Rated 5 out of 5 by SeaShell0930 Excellent!
I really enjoyed my stay! I was staying there for business. The accommodations were perfect! I have a lot of back issues, so I am always wary of staying out of town overnight! I happy to say I woke very refreshed with out back pain! The warm jacuzzi the night before my have aided in that. FYI - the pool is on the roof and in a very relaxing setting with lots of clean towels! I was impressed.
August 18, 2013
Rated 5 out of 5 by Maggie29 Luxury hotel great for conventions!
I stayed here for the 3rd time for the Texas Clown Convention - once in 2001, then in 2011 and 2012. The hotel just keeps getting better! Your staff could not be more accommodating. The rooms were all clean and beautiful. The food in the restaurant was delicious and well presented. The staff was able to quickly and efficiently set up rooms for us. We are so happy we stayed at the DFW Westin!
August 9, 2012
Rated 2 out of 5 by DisappointedCustomer0913 This hotel has bug
I reported to the front desk at 7:30am that there was a cricket/cockroach in my bathroom. It crawled all over the bath tub. I took a picture and showed it to the guest service. The receptionist said she would take care of it. When I got back to my room at 8pm. The bug was still there on the floor right where I killed it. It was very disappointed the way they handled the situation.
September 23, 2013
Rated 4 out of 5 by ladysnake828 DFW Westin
Over all the hotel was very good. Bed was comfortable, yet the sheets were so stiff it edged on being uncomfortable. Disappointed there was a LOCK on the refrigerator! Glad I brought a cooler! Plus I don't drink coffee and having to use the coffee maker to make hot water left the tea tasting funny. No microwave. Restaurant had very good food but had no way to warm up leftovers.
March 24, 2013
Rated 4 out of 5 by JNRC Convenient to DFW
Great shuttle service from DFW. Staff is very efficient; rooms are of high quality expected at a Westin. HOWEVER, even a room on the 9th floor has significant traffic noise all night from adjacent freeway. Restaurant is NOISY! Couldn't hear my spouse across the table. Food is really good - but HUGE portions (so split a meal with someone if you're used to normal portions.)
October 11, 2013
Rated 4 out of 5 by ejc1211 Nice hotel
The stay at this hotel was very good. One exception was that on the second floor where I had a room was above the Blue Flame Grill and there was apparently some type of equipment continuously making noises that would come through the walls in the evening and early morning hours. This made it somewhat difficult to rest quietly. Other than that, the hotel met my expectations.
March 25, 2013
Rated 5 out of 5 by Jeff Blue Flame Grill
By far some of the best service I consistently receive is from Christine & Robert. Even if it's been months since my last stay they rememeber my name & my drink of choice.
Only negative is pulling the scallops appitiezer off the menu. Christine went above & beyond the call of duty & had it made for me, but please don't take the best item you have off the menu.
May 9, 2013
Rated 3 out of 5 by Banzai16 The hotel is great overall
My only issues with this hotel was that they may have been experiencing some electrical issues during our conference. The power went out several times during my 3 days there. They also seemed to only be running (1) elevator although we were one of several conferences there and we had over 200 in attendance, It made it difficult to get to the room at times.
May 29, 2013
Rated 5 out of 5 by JCrevenue Westin DFW
I recently stayed at the Westin DFW for an HSMAI meeting. The service was outstanding throught the hotel, Front office team, houskeeping, banquet staff were all pleasant and helpful. The meeting rooms were chilly but when called to warm up they responded quickly. The food was outstanding which is difficult for meetings I liked the healthy choices.
November 10, 2013
Rated 1 out of 5 by rnarang Sleepless night
The noise levels in my room were unbelievable. I couldn't sleep at all. Not sure if it was the freight elevator or external noise that intruded. I finally called the front desk at 2:30 am after 3 hours of just trying to close my eyes. I had a very important meeting at 8 am and I showed up completely exhausted. Never again will I be staying at your hotel.
March 6, 2013
Rated 5 out of 5 by CO67 Perfect football weekend
This is my 3rd visit in two years to attend college football games in Cowboys Stadium. The convenience to the airport and the stadium can't be beat. The rooms are updated and have the famous Heavenly Bed. Staff service is impeccable, and the breakfast buffet is the best around. I will keep coming back and bringing college football fans with me.
September 2, 2013
Rated 2 out of 5 by Jane18 Needs some improvement on customer service
The serving staff was awesome, food was great. Front desk and one of the shuttle drivers was terrible. The shuttle driver drove right past me even when I was standing under the correct sign AND waved. I stood out there for about an hour and half almost. The hotel didn't seem to care that it happened when I called. The bathrooms need fans also.
August 26, 2013
Rated 3 out of 5 by Ruthee Stay was mediocre
For a Westin hotel, I have to say I was disappointed. The halls had a funny smell, they were hot and humid, the carpets, wall & furniture are beat up. No refrigerator in the room. Cheap toliet paper that fell apart in your hands. One morning I called to order breakfast (3 times) and no one ever answered so we went to Denny's across the street.
June 4, 2013
Rated 5 out of 5 by Jan58 Exceptional staff!
This is a model Starwood property! My husband and I had the pleasure of being check in by Christine; she greeted us as if we were returning home. Our room was wonderful, breakfast was outstanding, and transportation to and from the airport was timely.
I have stayed in many Starwood properties; however, this one always exceeds my expectations.
May 15, 2012
Rated 1 out of 5 by Laura6 Completely Under Staffed - Very Disappointing Experience
I was stranded in Dallas due to the ice on Christmas Day & had to book a room for the night. I generally only stay in Starwood properties as they are typically very consistent, however not in this case! I waited for the hotel shuttle outside in 28 degree temperature for over an hour & finally had to take a taxi (the hotel is only 2 miles from the airport). There was only one person answering the phone and he was extremely rude & kept putting me on hold. After finally arriving at the hotel and not eating all day, I was told that the restaurant & bar were closed for the holiday. There was NO room service and no minibar in the room. In addition, I spoke with two other families forced to stay overnight and there room rate was $25.00 plus taxes less than my rate. Bottom line, this airport hotel property was not prepared at all for the anticipated storm and completely under staffed!! Guests had to suffer due to their very poor operational decisions…
January 3, 2013
Rated 5 out of 5 by Lori Staff is first rate
I absolutely love the staff at this hotel. The one touch service is incredibly helpful when you are working 14+ hour days. I appreciate not having to wait on the phone for the transfer to another department. The staff at this Westin is exceptional; helpful, friendly, and professional. They definitely define what is needed and how to do it.
March 21, 2013
Rated 5 out of 5 by Kat54 This hotel is the best place to stay.
I have stayed at this hotel for five years and it has continued to improve and exceed my expectations. The staff are open and friendly. The breakfast was superb and of course the beds are heavenly. It has become a tradition for me and my best friend to celebrate our birthdays here and will sure to be one of the highlights of every year.
January 14, 2013
Rated 2 out of 5 by schoolcb Dogs? Really?
Hotel used to be above average compared to its competitors. Now it allows dogs. I think it is great that people with dogs have options, but it should be limited to motels where they aren't in common areas/elevators. It is also very noisy. Hard to sleep when people are carrying on conversations in the hallways and slamming their doors.
March 25, 2013
Rated 5 out of 5 This hotel is welcoming
This hotel is subdued in appearance and has warm and welcoming staff. Clean rooms, good service, and prompt response with any requests you may have during your stay. Feels very tranquil which is great after a stressful day at the office and in meetings. Excellent breakfast buffet with many selections. Highly recommend this location.
January 31, 2013
Rated 1 out of 5 by SPL3 WESTIN DFW
OUtside of the Weston name on the building this hotel does not reflect the westin brad well. Very tired looking and rooms are equally aged. Front desk staff when I called down was short and place me on hold twice, then transferred my to the restaurant where I was also placed on hold for a while. Would not stay here again.
February 21, 2013
Rated 5 out of 5 by Jeff Great travel hotel!
I found the hotel property to be tastefully decorated and convenient for the traveler. The staff was excellent and very accomodating to meet my needs. I was especially impressed with Hector, Tony, and Cole, who all saw to my needs. Breakfast, lunch, and dinner were all carefully prepared, made with fresh ingredients.
March 10, 2013
Rated 5 out of 5 by jec123 Exceeded my expectations
The Westin DFW exceeded all my expections. The staff was very friendly and courteous, and most helpful when we asked for directions. The room was lavish and both the room and bathroom were spotless. The breakfast buffet was like eating in a 5-star restaurant. I will definitely revisit the Westin DFW in the future.
September 14, 2013
Rated 5 out of 5 by Simone100 Upscale Environment and Great Staff!
This hotel was everything I imagined, and more. The hotel lobby had several areas for congregating during our conference, and the rooms were very clean and modern; the bed and linens were the best quality I've ever seen in a hotel. I will definitely go back to this hotel when traveling in the Dallas-Ft. Worth area!
January 22, 2013
Rated 3 out of 5 by qjk2j0 Check-in service was terrible
The Hotel had 2 conventions going on and I could not check in until 4:30 p.m., when check in is at 3:00 p.m. They were not prepared for the large crowd which they knew well in advance and did not have enough staff for check in and to clean rooms. This was totally unacceptable. All they could say was I'm sorry.
July 28, 2013
Rated 2 out of 5 by Watkins825 Watkins
The Westin came highly recommended from the organization we were there participating with. We had several issues starting with the amenities advised the room would have, the amount originally charged, and several problems with room itself that had to be fixed at checked in. I was disappointed to say the least.
July 27, 2013
Rated 5 out of 5 by AnitaMF I really enjoyed my stay
I absolutely loved everything about this hotel! They welcomed me with pleasure and everyone was extremely nice! The onsite lounge had great food and drinks. The breakfast was fantastic-huge variety! This is definitely my first choice hotel when I'm in Dallas/FT Worth area! I can't wait till next time!
July 3, 2013
Rated 5 out of 5 by Shy1224 Very elegant hotel
Enjoyed our Labor Day weekend at this hotel. The staff was professional ,nice, and helpful. The Westin Hotel at this location is very clean. Our room had a great view ,the bed was soft n comfortable.Easy access to the DFW airport . Highly recommend this hotel n would stay again at The Westin Hotel
September 2, 2013