Rated 4 out of 5 by vblocal Mini Vacation
The hotel is located in a great area and the staff are very good. From the lobby you can tell you are in a highend hotel. Unfortunately the furniture in the room is low quality and looks to be 10-15 years old even though it is not. The bathroom is very nice however the amount of mold/mildew growing in the shower is very unpleasant. The water came out of the sink black and we had to let it run for sometime to clear up. Beds are nice and the view is the nicest one away from the beach.
July 5, 2013
Rated 5 out of 5 by cas1916 A very enjoyable stay
Besides excellent room accommodations, there were excellent facilities for a small group meeting. The delicious lunch meals and breaks enhanced the quality of the meeting.
August 21, 2014
Rated 5 out of 5 by MrsW Love the Location - Romantic Getaway
Fun location, near restaurants and shops. Modern, comfortable, great gym and pool, easy parking, beautiful, rooms were comfortable and clean. I wish wifi were included but other than that, we enjoyed our stay. We had a delux king room on the corner with a great view. I could tell there were a lot of guests in the hotel the weekend we stayed but there was never an issue with noise.
July 22, 2014
Rated 5 out of 5 by MaryMA Great location
I found the Westin Virginia Beach Town Center the perfect location and value for my stay. I was visiting my mother who recently moved to a retirement home in the area. The Westin is halfway between her home and the home of my sisters. They were easily able to accommodate re request for a room with 2 beds so my teenage son and I were perfectly comfortable. He has a sore neck from a recent injury but had the best night sleep he has had in months. Thank you Virginia Beach Westin!
December 29, 2012
Rated 4 out of 5 by SweetTnIowa Gracious Management
I selected this hotel per the recommendation of a local resident. I was in VB for work. I've stayed at other Westin properties before and had no reason to doubt the recommendation. The hotel staff was excellent, the lobby area was nice, and self parking was convenient; but my initial room was disappointing. I was told the hotel had been renovated, but my room did not appear to be. The walls appeared to have dry wall dust (?) on them, and the carpet looked worn. The tub was chipped, and the bedding was wrinkled/ruflled-- not crisp.( Maybe this room was still being renovated?) I was truly disappointed considering the rate I was paying and that I had had a long day of airline travel to the east coast. Management did move me to another room (and did so graciously) upon my request. The second room was much better.
July 3, 2013
Rated 5 out of 5 by LopezFamily Comfortable, clean and beautiful
We were a family of four. Dad, Mom and teenagers. We loved the Westin at VA Beach. The location was perfect, only a 15 minute drive from the Boardwalk and I liked that we could get away from the crazyness of the beach. The concert, food and farmer's market was a great treat on Wednesday night in the front of the hotel. The fitness gym was awesome, I'll miss traveling to France on the stationary bike. Everyone was courteous and welcoming. See you next summer, for sure!
July 26, 2013
Rated 5 out of 5 by MegC Beautiful view from the 14th floor; well equipped gym
Enjoyed my stay so much...best night of sleep I've enjoyed in a while. The plush robe was a delightful surprise and the dual showerhead feature was positively extravagant. While the hotel was full, it was quiet and peaceful. I spent about an hour in the gym (clean, lots of towels, flooring completely appropriate for Insanity or similar type of workout) and there was never more than one other person in there with me!
June 22, 2014
Rated 5 out of 5 by VBDMB Great Choice
My wife and I were having a "staycation" and chose The Westin for it's location. Everything about the hotel was first class. The views from our room were breathtaking. The pool was clean and bright. Everything we wanted to do was within easy walking distance to the hotel. We would definitely stay here again.
July 28, 2014
Rated 3 out of 5 by jwill001 Recent stay at Westin Towne Center
Check in process was very good, front desk staff, Calvin, were excellent. However, there was no soap in the room! How can a hotel run out of soap. Totally unacceptable. Breakfast service was excellent. Again, staff at this hotel are very good. However, the food was very average to poor. This hotel needs to upgrade the food product. A plastic container of syrup should not be on every table. That's "diner" style, not acceptable for a business hotel.
March 27, 2014
Rated 3 out of 5 by LCPL Accounting Problems
We enjoyed our stay, but i have been trying to reach accounting regarding two charges for one 2-night stay.
My calls and messages to accounting have not been returned in over 48 hours. I have disputed both charges through American Express.
August 6, 2014
Rated 2 out of 5 by MEDICINE ROOM NEEDS GENERAL CLEANING
CARPET IS DIRTY SOFA CHAIR HAD BUGS
August 20, 2014
Rated 4 out of 5 by Williams12 Perfect location
Although not on the beach, the hotel is near great restaurants and shopping. The hotel was clean and has nice decor. But in the room we stayed in the tub did not drain well, so showers turned into mini baths. And the pool was not the greatest, good size but the water tasted like beach water and had sand at the bottom of the pool. Besides this we'd stay again, we'd just stay out of the pool. The staff was very accomodating. Overall the stay was nice.
August 8, 2012
Rated 5 out of 5 by Sheryl10 Excellent Overall
Rooms spacious, beds comfortable, heavenly showers, Dog Friendly with park nearby.
Thank you to Mr. French for making last minute reservations for me and my family. We had a wonderful stay. The
restaurants, malls and movie theater were conveniently located. I would highly recommend and plan on visiting it again.
I would highly reccommend Th
July 15, 2014
Rated 5 out of 5 Lovely SPG room
This hotel reserves the top 2 floors exclusively for SPG members. I was pleasantly surprised to have a top, corner room for point redemption. It has big, huge windows. The room was very big and has seating area which was perfect for looking out to the streets. The bathroom was accomodating with both a bathtub and a shower. And it was also nice to have a refrigerator. The staff was very nice and friendly. I totally enjoyed my stay and
August 22, 2012
Rated 4 out of 5 by Guppy Great staff,location and clean.
Very happy with this Hotel. My child is in the Navy here. I WILL stay here again. The staff was extremely willing to help and the hotel was clean and quiet. The location is great if you want to be halfway between Norfolk and the beach. There are a lot of things to do in this area. The only reason for the 4 stars on cleanliness, extra remote found under bed. Made me wonder how well it was cleaned even though it appeared very clean.
April 10, 2013
Rated 4 out of 5 by CWilk Good Westin
This Westin is about what you would expect from the brand, clean and comfortable. Unfortunately the restaurant area is small-ish and was a little unorganized on both mornings during our stayed. Also, while we appreciated the breakfast vouchers, it would have been nice if our child was able to eat free as well. It seemed silly to comp. our two adult meals then have to pay for my daughter's pancakes separately.
April 21, 2014
Rated 5 out of 5 by Lefae81 Amazing Hotel
My recent stay at the Westin in the Virginia Beach Town Center was incredible. From the moment I arrived I received V.I.P. treatment...and I am NOT a Gold or Platinum preferred member. This was my first stay at the Westin, and I was amazed at the professionalism and responsiveness of the staff to my needs. Starwood Hotels,you truly know how to treat your guests! Thank you Westin Virginia Beach Town Center. I will be back!
May 21, 2013
Rated 3 out of 5 by hdm0945 Hotel service can improve
The front desk was not very helpful during check in, especially for a guest that is staying at this hotel for 2 weeks. There was one night that had no vacancies during my 2 week stay so instead of trying to help me book that night, the clerk at check in gave me a number to call to see if there were any vacancies. I think the clerk could have written my name down and followed up with me when vacancies became available.
October 23, 2013
Rated 4 out of 5 by bighead westin
the bed just wrap you up but need a microwave oven
August 11, 2014
Rated 3 out of 5 by Jvx2 Not a "Prime Time" Westin
Not quite to the standards of a Westin... Nobody at valet to accept car at 10 PM on a Thursday night. It happens, but more distressing NOBODY at the front desk upon arrival either. Kind of like a Hitchcock movie...what is going on here? Only a single suite reportedly exists on property, so no ability to use suite upgrade certificate. No lounge, and coffee shop has only the barest of essentials...coffee, but was told "out" of bagels each day of stay. Upgraded to corner room which was Westin clean and comfortable, but no mini bar beyond two small water bottles. Property was unwilling to extend check out to 1 PM, despite Platinum status, citing full occupancy. Surprising as I have never known a hotel to clean all rooms at once, especially on a Platinum request. Probably will use another location next time as nothing "special" about this property, it's service and especially it's lack of amenities
May 16, 2014
Rated 4 out of 5 the bed
the bed was good need microwave
August 11, 2014
Rated 3 out of 5 by McCoy05 Reunion Stay
This is the same hotel that I stay in every time that I visit Va Bch. The only issue that I experienced was the room not cooling off. Though the thermometer was turned down to its coolest the room continued to feel humid and warm throughout the night. Other than that my stay went well.
July 14, 2014
Rated 5 out of 5 by Jakethesnake Great amenities
My stay at the Westin at VA Beach town center was awesome. My favorite parts were the bed and the shower in our room. The view from our room was also beautiful. The staff was friendly and the hotel was overall very appealing. The location of the Westin is excellent. There are many many restaurants and shops, as well as Pembroke mall, all within walking distance. Overall, a very nice place to stay.
December 11, 2012
Rated 3 out of 5 by Keneth2014 NON-Full Service Restaurant/Bar
As a business traveler, I must say that I have not been to a Hotel that will not serve alcoholic beverages before 3:00 p.m. I had a business lunch at the restaurant the first day of my visit and was unable to purchase anything from the bar for lunch because it was not open until 3:00 p.m.
My next meeting I took across the street to the restaurant that did have a full service restaurant.
April 2, 2014
Rated 5 out of 5 by TEA0515 Westin Town Center
I highly recommend the Westin because the hotel was beautiful and Calvin made our night. He was able to upgrade our room and give us the most amazing room we have ever stayed in at that Westin, which we go to frequently. Calvin spoke to us and got to know us and offered us two complimentary drinks from the bar. He really made our special night out even more special. THANK YOU CALVIN!
April 1, 2014
Rated 4 out of 5 by doinka52 Room with a view?
Staying for 5 nights in a hotel with 35% occupancy when we arrived (yes I found out) and we are given a room overlooking the parking deck??? Really...we ALWAYS stay here when we visit our daughter and her family and we are SPG members. I would expect a bit better than overlooking a parking lot. There are 4 sides to this hotel. This is not a preferred side when you are only at 35%. Disappointed. I did ask for another room so we were given one on the same side but on a higher floor. DUH!!!! Will definitely consider another hotel in the area next time. After all...I have a choice. Calling your 800 number allowed me a deal for 5 nights. Guess when you get a special rate you get the lesser acceptable rooms as far as a view. And...no...I do not sit and look out the window all day but it is a nice plus to have a decent view especially in a mostly empty hotel due to the holiday. Yes...the bed is nice.
December 3, 2013
Rated 4 out of 5 by kvintage1 virginia beach
You should have summer time activitys @ the hotel ,so many hours out of the day.And special lunch and dinner menu on certain days for perferred guests. Overall our family loves your hotel and will continue to stay there when we come to virginia beach. On a side note the view from gym and upper floor windows would be much nicer with clean windows our view handicapp by the firthy dirty window!
August 7, 2012
Rated 4 out of 5 by schmit very nice hotel
the hotel is in a great location. lots of choices of restaurants. rooms were great. the only problem i had was housekeeping didn't come and give new towels on our second day there i called the front desk and it took over a hour for them to bring some fresh linens other than that ggreat hotel oh and the fitness center was under construction but they did have accomidations at another facility
May 1, 2013
Rated 4 out of 5 by redwinggirl Clean, Comfortable, Convenient
I really enjoy staying at this location. The staff is very polite the rooms are spacious and clean. The workout facility has a great selection of equipment. The drawbacks are the croweded parking garage (especially on the weekends) and road noise around the hotel. There are a couple of late night venues nearby which explains both of these problems. But they mainy exist on the weekends.
September 26, 2012
Rated 3 out of 5 by Mackster1 Just ok
Room was good. Staff was nice. Coffee was excellent. Direct TV Cable was aweful. Few channel selections. Parking was in Free Public Garage, which was normally ok except for Wednesday nights when a Town Center event took place. Then you are own your own to find parking if the garage is full. They need to have reserved parking for hotel guests. Another con...there is only an indoor pool.
July 23, 2012