Rated 3 out of 5 by HanSOLO Nice facilities with terrible service
The hotel looks new and has some renovations still going on. However the drilling noise is drowned out by the chatter and general rudeness/ incompetence of the staff. I would best describe it as a hotel the kids have taken over, but that would be offensive to the kids. Absolutely hopeless seems to be the culture, and try getting accurate information on places to go or eat and then figure it out yourself. More interested in hanging out than servicing customers. Rates have probably already suffered for this, would be looking here first if SPG need to find additional revenue potential. Won't stay here again, it's embarrassing.
April 22, 2014
Rated 1 out of 5 by Kakutch Construction Is REALLY Loud
I entered a war zone for my recent stay. There were zero public areas available. Addtionally, there was excessive noise due to jackahammers and other tools between the hours of 8 a.m. and 6 p.m. My room literally shook. I'm sure it will look great when it'd done, but if you are expecting a Westin experience, run down the road to Westin Georgetown. I was expecting to work in my room, and meet with business associates in the common areas, but because of the noise had to move to the lobby of a neighboring hotel. Plus, there were no common areas in which to meet my associates. Just make sure construction is done before you stay.
January 18, 2014
Rated 5 out of 5 by NYCFrequentTraveler Exceptional Manager, Exceptional Staff.
We just concluded a 6 day stay at the Westin Washington DC City Center Hotel celebrating a birthday. The hotel manager Pinar Dincer and her well-trained, personable and attentive staff made the stay a truly memorable one. The staff was always welcoming, smiling, and attended to our every need.
The property is in a great location (lose to Metro and City Bikeshare) and is undergoing a most-welcome renovation. Ms. Dincer has done a great job overseeing every detail at the property. We have been a SPG Platinum member for over a decade -- Ms. Dincer has developed the best team we've encountered at any property. The manager and her team made the celebration perfect!
October 15, 2013
Rated 3 out of 5 by WestinDCGuest Hotel Itself Fine. Service Lacking.
Hotel is located in good location, facilities are fine - not great, not unsatisfactory for a Westin in a similar city...
My problem is the reservation and way handled...in town for a major conference, made SPG reservation in Sept 2013 for March 2014 room - got to hotel to learn "no room for first night, have to go to another hotel" - how does this happen, why make a reservation? Moved to another hotel a few blocks away for one-night, have to check in, check out next day, re-check-in -- missed a good hour of my meeting I was in town for in the first place...very disappointing for a Westin/Starwood SPG Guest for years...
April 2, 2014
Rated 2 out of 5 by itzmej Mixed bag
This hotel has a great location, and generally the rooms are comfortable. My last trip, I even had a note and gift because it was my 25th stay at the property. That was the good. Accidentally dropped something on the floor almost under the bed. Reached down to get it, and saw a collection of condom wrappers under the bed. At least three. Kinda took the shine off the spacious room with the chocolates. Reported it to the desk the next morning as i went out for the day, clerk didn't apologize, just said flatly it would be taken care of. Sure made me feel special. Yeah, think I'll find an alternative Starwood property in DC.
December 3, 2012
Rated 4 out of 5 by TMJones801 Good place to stay in D.C.
It took a little while to check in because a lot of people arrived at the same time. Our room was at the end of the line which made my mother, who walks with a cane, a little disappointed. Nonetheless, the room was clean, beds were VERY comfortable, and it was overall a nice stay. Someone discharged a fire extinguisher at 2:00 in the morning which caused a lot of chaos on our first night, but other than that it was a quiet stay and the hotel staff provided an apology letter. It would have been nice to go an extra step and provide a credit or something but oh well. Would probably stay here again on a return visit anyway.
March 27, 2013
Rated 4 out of 5 by Wbelton Willis Review
Overall my stay great with the W. There was to issues. I was in room 504 and there is no shower caddy in the room. Second, I ordered a signature salad. When the salad arrived to my room, there was no pecan on the salad. I called service express for help twice. After about two hours. The MOD finally showed up the pecan. Of course by then I had finished my meal. The MOD did give me a free breakfast coupon that I did not use. I would have happy if there were no pecans on-site in the salad if the Food Staff had notified me that they were out. I got the impression that the food staff though that I would not notice. Again, my overall stay was great and would Definitely to my family and friends.
July 24, 2014
Rated 4 out of 5 by EAE123 Service hasn't caught up with facilities upgrade
This hotel's upgraded facilities are lovely, and my stay was very comfortable. However, the room service situation wasn't great--there was no menu in my room, and when I called for one, they said they'd send it "right up". It showed up 20 minutes later, photocopied. Then, when I called to order, no one picked up the phone. Waited an hour, called again, and ordered successfully. All good until the next evening, when room service NEVER answered the phone at all. I finally had to go down to the lobby and ask them to place an order for me. That was a big flaw in an otherwise good experience.
August 1, 2014
Rated 3 out of 5 by BBcali Nice renovation, looks unfinished though
The staff was friendly upon arrival. Walking to the room the hallway looked clean and smelled new. Needed some art or color to break up the long hall. The room was nice and modern, but there was hair in our bathtub. They responded quickly and sent housekeeping to clean it. We went out in the morning and noticed that weather stripping on an adjacent rooms door was falling off and notified the front desk...3 hours later they still hadn't fixed it. Some details needed to be fixed, like white paint all over the black granite on the outside of the suites, and the edges of the carpet in our room looked horrible. Overall hotel was nice, just needs to look a little closer at the details.
June 20, 2014
Rated 1 out of 5 by UnsatifiedTraveller29 Worst Check - In ever !!
This place is not eligible for staying.
We were driving from New York so it got a little late. We arrived here at the hotel around 12:30 A.M. and were in a hurry to get into a room. It took more than 15 minutes to process the room. When we entered the room, to our surprise, it was occupied with a coffee cup on the desk and an unkempt bed. Finally everything was settled after AN HOUR! THANK YOU!! and guess what? House Keeping knocks the door at 7:00 A.M. in the morning. I mean, why would you need room cleaning at 7 in the morning and on top of that, you simply barge in after knocking. Completely unacceptable!!
May 30, 2014
Rated 5 out of 5 by CindyN Great location
My mother and I stayed here for our first visit to DC and we can not have enjoyed ourselves any better than we did. The hotel is located in a very good location for visiting the city. The metro stop is just a few easy blocks away, there is a Whole Foods store three blocks from the hotel. The staff is very accommodating and when I requested a quiet room, they gave me one! Although the property is a little dated, it is very comfortable and very clean and I will stay there again on my next visit.
April 24, 2012
Rated 3 out of 5 by CG2012 Good location, upcoming renovation
The hotel is about to do a renovation, and it is needed - currently, it looks pretty tired. The location is very convenient and the room was clean and comfortable. The restaurant is dreary in its current state. The staff's attention to detail is not up to par - I had the Indulge package rate, and I had to call attention to and ask for every single item that was included. It took multiple requests to receive the wine, and I finally got it late in the evening, well past the point at which I wanted to enjoy it. So pay attention to what's included if you get a package rate because the stafff is not paying attention.
September 22, 2013
Rated 5 out of 5 by NYCgal CENTRAL TO ALL GREAT SITES!
Our stay at this Westin was excellent. The hotel is beautiful, modern and the staff was beyond friendly. The front desk was extremely helpful in getting a room change from a King to a double for my sister and niece who were travelling with my husband and me. The valet, concierge and bell were courteous.
The bar/lounge had excellent service and drinks.
The rooms were modern, clean and bed and linen were comfortable.
The Westin at M street was walking distance to all the sites in Washington DC and to many good restaurants and cafes in the area.
I would definitely recommend this hotel to all my friends and family.
September 2, 2012
Rated 5 out of 5 by DaveSD I keep coming back
I've stayed here a good number of times, and I keep coming back because:
a) it's convenient
b) it's a Starwood
c) it's a Westin
d) it's a great hotel with great staff.
The hotel itself has been under construction in one way or another seemingly forever -- but they even give you earplugs if it's too much during the day. No construction's going on at night, so it's a non-issue.
Love the apples in the hallways, and love the apple cider at the check-in floor (the second floor while the lobby on the 1st is under construction.
Easy to get to from the airport (via metro), and close to everything I need to get to.
December 14, 2013
Rated 4 out of 5 by CapsFans Birthday Getaway Weekend
Excellent location. Easy walk to Metro. Was upgraded because of SPG status to room with a view. Staff was wonderful from the moment we stepped in the door. Restaurant is expensive but many options right outside the front door. The construction did not bother us a bit but we were there on a weekend and spent very little time in the hotel after 9 am and before 9pm. My biggest complaint is that the shower was always cold (lukewarm at best) so I didn't enjoy the Westin Heavenly Shower. Another minor inconvenience is lack of vending machines for sodas, water and drinks (12 oz can of diet Coke was $4.35 in the restaurant/bar). We had a fantastic time in DC and can't wait to return.
December 1, 2013
Rated 3 out of 5 by Michelle28 Nice location, but unfriendly and stinky closets
As an SPG Gold member that is almost Platinum, I was surprised by the lack of friendliness and helpfulness at this hotel. It does not AT ALL compare to the level of service at the W. Check-in staff was unfriendly and acted as if I was a major bother. Though my bed was lovely and very comfortable, my closet smelled horrendous.. like there was something rotting in there. I could not hang any clothes or even open that door. Gross. Overall, the hotel needs an upgrade. The elevators are scary.. wasn't ever sure I would make it out alive. Location is great though. Many delicious restaurants within walking distance.
October 12, 2013
Rated 4 out of 5 by LegalEagle surprisingly personal service
Despite attracting business travelers, City Center managed to make families welcome and provide extra pleasures for leisure travel like mine this weekend. Ada the concierge was a joy. Wilny the room service waiter was wonderful. The list of each day's special events was extremely helpful in a city that offers so much to so many. The deluxe room was very comfortable, the view fine, and the staff was delightful. This older professional woman traveler will certainly return.
November 22, 2011
Rated 4 out of 5 by TomL Very nice older-style hotel
This looks like a 1970s-style hotel with the rooms surrounding a large atrium. Although the atrium provides interesting views from the rooms, it can be noisy due to echoing sounds.
This hotel has been maintained well and is in very good condition. The carpets and furniture and fixtures in my room were all in like-new condition. The room was clean with plenty of towels.
Although I didn't ask for anything special, the check-in staff was very friendly and efficient.
January 26, 2012
Rated 3 out of 5 by RDJAtl Average
It got off to a great start. The gentlemen that checked me in was excellent. Professional, curteous and welcoming. And there was a fruit tray waiting for me. And the room had a lovely view. The facilites are little worn and need sprucing up. And when I went to clean up the next morning, it was not good. The water was luke warm and was cold before I got out. And I could not find soap, when I called I was told they no longer had soap only body wash. That does not cut it for me. I like to wash my face with soap not body wash. I do not understand that policy at all. There are better places to stay in DC.
February 17, 2013
Rated 1 out of 5 by NJ19 Never Again
Having stayed here numerous times on business, this past stay convinced me it would be my last. I had to have my room changed 4 times due to lack of air conditioning and cigarette smell. When I got a room w/ AC and no odors... then the internet connection was horrible. I gave up and stayed there. As a Platinum Member, none of my profile requests were noted. Other than the bellman, the room service person & the man who tried to fix one of the AC units, the staff was unprofessional. I appreciate they are about to undergo a major renovation, however consideration must be given to the current guests.
June 28, 2013
Rated 2 out of 5 by Bob1056 Poorly disorganized
Many problems with this hotel. First off, the biggest convention was being held during the weekend that I stayed there (>14000 people at the convention center. Only ONE elevator was working. Took 15-20 mins to get up or down the stairs. I am handicapped and was on the top floor. After checking bags in and then reclaiming them, I had to wait over 25 mins for only ONE bellman to help find them. Coffee at coffee shop was HORRIBLE and there were no bagels there. Did I mention that the convention was for AIPAC, the largest JEWISH convention held in the US? How could they NOT have BAGELS?? Jesus, guys, get your act together. There were never any washcloths in the room. The bed was just poorly made and the bathrobe that I had used the night before was crumpled up in the heap in the middle of the bed when they made up the room. Also, the employees showed no real empathy for these issues.
March 5, 2014
Rated 5 out of 5 by fergs Very nice experience
I have to admit everyone we came in contact with provided exceptional service and professional attitude. Not sure how they are able to keep that many great staff members! Used thde suite upgrade and got the atrium suite. Awesome suite and very private considering you have no room next to you at all! No club lounge but the front desk had no problems giving out water. Great location, highly recommend.
March 14, 2012
Rated 5 out of 5 by Sophia Great stay for the price
I was placed on the SPG Floor. All of the requests from my SPG profile were honored and I received a nice note from the hotel manager upon check-in. In my rush to get to DC, I left my shoes at home. Concierge was quick to point me to the nearby Macy's and gave me coupons to use. Room service was quick and accurate. We didn't hear any noise from other rooms or outside. I will definitely return!
December 7, 2011
Rated 4 out of 5 by BusinessTravelerGuy Nice location and interesting venue
I've stayed at this DC hotel several times. It provides the expected and comfortable Westin stay. The breakfast buffet -- and I'm not a fan of buffets -- was truly exceptional in selection and style.
My only concern was the absence of a mini-bar. They are a great convenience when you are working in your room or return late after meetings and prefer to just relax alone.
November 12, 2011
Rated 5 out of 5 by TMicci Fabulous DC experience at the Westin City Center!
I stayed at the Westin for a conference and had the most enjoyable time there. The staff was not only helpful but friendly and courteous. I enjoyed getting to know the staff and the chef is phenomenal!!!!! I can't wait to visit again and stay at the Westin!
September 15, 2014
Rated 3 out of 5 by LL137 Average
The service was ok but not great. For instance, it took 30 minutes to get someone to bring toiletries to our room, and 3 phone calls. The location is decent, but not terribly close to any metros. Overall it was average, the rooms were fine, only one robe (?), but nice shower. There was a mosquito in our room that bit me a few times! They offer New Balance rentals which is nice. But there was really no difference between Starwood Platinum or Gold versus not - even though they had a separate line at check in, they just ran everyone through it; no upgrades, etc. The facilities are fine, but
October 30, 2012
Rated 2 out of 5 by KV08202 Terrible Service
Hotel staff was unprepared, and uninterested. I was overcharged for multiple items (parking, internet, and bar tab). As a gold member I received none of my benefits. After requesting a late check out (3PM) the staff began pushing me out the door starting at 10AM. Housekeeping ignored the do not disturb on my door and entered the room on three separate occasions, insisting that I must checkout immediately so that housekeeping can service the room. At noon I was checked out of the room automatically, my keys stopped working, and housekeeping showed up again, this time arguing that this room was already checked out and I "MUST" leave to allow them to clean.
The bar closes at midnight, at 11:40 the bartender initially refused service, because he'd be closing soon. Eventually he did serve us, but then turned the lights and TVs off just a few minutes later, again before midnight and while at least a dozen patrons were still there finishing drinks and watching TV.
I was then charged more than the listed price for parking, and charged for internet, which was supposed to be free for SPG Gold. When the line at check-in was long, I waited in the Gold and Platinum line. One clerk serviced the main line, and neither of the two additional staff members at the desk made any attempt to help any other customers (with or without status).
Overall just terrible service from a multitude of people across several departments. I certainly will not be returning to this hotel, which is clearly mismanaged from the top down.
September 23, 2014
Rated 4 out of 5 by Kaleihiwaokamaluhia Downtown - City Center...
The staff is warm and welcoming. The room was small by comparison to other Westins where we have stayed, but it was newly remodeled and fresh. There are still a couple things in the room that need to be addressed. The hotel IS under construction, but that really did not impact us in a negative way, except for the scaffolding that blocked our view.
We recommend that you ask for a room with a view that is NOT on the 12th (top) floor; we suspect any good view available has been taken by the Presidential Suite on that floor. We were facing a claustrophobic view of buildings and an alley.
December 16, 2013
Rated 3 out of 5 by Travelalot33 Great location next to Metro and Airport
We stayed in late October. Staff at front desk were great. Club Lounge had scrambled eggs and bacon for breakfast which beats most Club Lounges in the U.S. Evening food was adequate. Expresso coffee machine was poor and lounge could have had half & half to use instead of powdered cream. Great location next to Metro and airport with free shuttle to airport We were there the weekend before Halloween and on Saturday night there was a large party and we had lots of very noisy people in our hallway on our floor until 1 or 2 am. Security could have done a better job of keeping the hallways clear and quiet. Room was nice but hotel does not have any suites. Food service at bar was slow. Club Lounge was nice.
November 22, 2013
Rated 3 out of 5 by Matt77 Good Value but barely meets Westin Standards
This hotel is definitely not up to par with the standards of the Westin in Boston, Philadelphia, or New York. They do have it priced right though. The rooms are comfortable and everything is clean. The entrance to the hotel is a bit hectic and dirty. The cigarette bins are overflowing, there are dirty glasses out front, and not near enough staff greeting guests. I believe there were 2 people at the front desk when we checked in, and maybe 10 people in line. As Platinum SPG member, I was not thrilled that the SPG line was being used to check in other guests. I also received no upgrade.
June 25, 2012