Rated 2 out of 5 by Rafa007 Conference
Used this hotel for conference in prior years. GREAT service. This year the experience was less than stellar. Won't use this hotel again. There are many other choices in San Diego.
December 13, 2013
Rated 1 out of 5 by Emily76 Great Staff Horrible Hotel
After calling from the airport for the shuttle and being told it would be 10-15 minutes, we waited 30 minutes. We reserved a king and upon check-in they only had a room with 2 doubles. The entire hotel is under construction & a mess, you don't feel like your checking into a nice hotel.
The room we checked into was right above their outdoor patio that had a large very noisy party on it, we had just come off a long flight and needed to sleep which was not possible because of the incredible loud party music. We asked to switch rooms, which they did & it was better for noise. But starting at 8am the next morning workers starting working on the floor above ours which woke us up and did not allow us to go back to sleep. The rooms were very small and very outdated.
The staff was always nice. I don't believe they should have been open during this remodel. If was our first time staying with The Westin & it will be our last, not impressed at all.
December 10, 2013
Rated 5 out of 5 by Lisa2425 Great stay
Although the room was quite small, we enjoyed our stay and the staff was very accommodating. The location is excellent and we were able to walk to most everything. Next time we will not even rent a car. We had our family Thanksgiving and a wedding reception catered here the same weekend and both were very well done.
December 4, 2013
Rated 5 out of 5 by JoeySD Nice Experience
Great hotel, well ran. Only complaint was the pool, pore service options for poolside food and beverage. I had just signed up for Starwood Preferred, and was blown away by the extra recognition, preferred floor, keys, etc. I am excited to hear that they are updating the hotel. Thanks for a great experience!
November 17, 2013
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 5 out of 5 by Widgetboy San Diego Westin
As usual, the San Diego Westin treats every guest like they are the only ones staying in the hotel! Thank you for the hospitality and warm friendliness!
November 26, 2013
Rated 3 out of 5 by AdamNYC Staff was outstanding
I write this review almost entirely for the purpose of noting the outstanding service I received from your staff, particularly Donald Osborne at the front desk. I had arrived from New York on business with an unwieldy set of tasks that needed to be done quickly, and, to put it simply, Donald made it happen effortlessly, cheerfully and proactively.
November 23, 2013
Rated 4 out of 5 by garyr80 Great Location
Perfect location in downtown San Diego where you are close to the Gaslamp area as well as Little Italy and Seaport Village....all within walking distance. Great customer service provided by a very attentive staff.
November 23, 2013