Rated 5 out of 5 by Allium Above and beyond
First time staying here, and it happened to be my birthday, at check-in it was recognized and followed with a breakfast coupon, then the controller sent a desert up to my room. The dining staff when I went down to dine for dinner all signed a card and sent a desert "salad" (do to a little joking)....truly an above and beyond service and experience! The cordiality and service assistance offered was outstanding. An excellent team that works together. Thank you.
September 19, 2012
Rated 5 out of 5 by MacN Great Stay
Nothing was to much trouble from all the staff.
Would like to make a special mention for the lady who always served my granddaughter and myself in the lounge bar with our meal requirements, she was always patient and helpful.
Would definitely recommend this hotel for families. with children
February 22, 2014
Rated 4 out of 5 Great Hotel
The only complaint about the hotel is that the elevators were broken during our entire stay. The staff was great in trying to assist guest the best they could. However it was very inconvenient when we had to wait for the elevator for 15 minutes on our floor just to go to the lobby. The disappointing factor was that we weren't offered any compensation for our troubles. A free drink at the bar would have been nice, or one night of free valet parking.
July 2, 2013
Rated 5 out of 5 by Caren Great Location
The location of the Westin San Diego was a huge plus! It had easy access to restaurants and stores, the trolley and the Harbor tours.
Upon arrival we were confused about the parking situation - self park, valet with and not with the hotel. When we called the hotel we got an answer but not all the information. The staff at check-in provided all the details. Having that information available on the website would have made our arrival easier.
February 26, 2013
Rated 4 out of 5 by aitch No minibar
There is a disturbing trend among 4-star hotels like the Westin of not having a minibar in the room. Instead, there is an empty refrigerator, which is thoroughly useless. It's an insult given the room rates, and it makes noise. I understand that maintaining minibars may present challenges, and that they may potentially take away from bar revenue. Deal with it and restore this basic feature. Because of this I avoid Westins whenever possible.
March 1, 2013
Rated 4 out of 5 by MattCC Great Customer Service but room needs some TLC
This hotel needs to get up to date in terms of room and furniture. Closet was not up to date and furniture was beat up. One of the headboard light was not working. Ottoman was a bit stained, walls scratched up and bed sheets a bit worn. What is lacking with the room, the service made up for you. Front desk was knowledgeable and attentive. Restaurant employees were warm and helpful as well. Overall it was good for the location and service.
July 23, 2013
Rated 2 out of 5 by Alpo13 Hotel Under Construction
Until construction is completed I would not recommend this hotel. It was very noisy inside.
Also, the shower trim did not work well at all. I needed a wash cloth to be able to pull up on the tub spout diverter hard enough to get the water to divert to the shower head. The handle on the unit was very hard to shut off, and the shower plate showed cold to the left, but when you went that way the water got hotter.
December 16, 2013
Rated 4 out of 5 by John227 Nice Hotel
This was my first time staying at this hotel. I would rate my overall experience as a 4.5. The lobby was nice and I loved the fruity water when I returned from a walk. Its downtown but close to the harbor area so you can see the Midway museum and catch a boat to Coronado. My only negative was the bathroom ceiling. There was a small amount of mold above the towel rack. Not a big deal but it wouldn't take much to fix this issue.
October 6, 2012
Rated 5 out of 5 by MsTravel Great hotel
I travel quite a bit and I "test" the hotels on if they follow their green policy and leave my towel hanging. This is one of the only hotels that follow their own green policy and left my towel hanging. Kudos to the room attendants for believing their company philosophy. Appreciate a team that works together! The room was very comfortable and perfect for my needs. I'm buying a heavenly bed this week. Thanks for a great stay.
August 12, 2013
Rated 5 out of 5 by Chris Above and Beyond
I stayed at the Broadway Westin to attend a conference. Although my initial reservation was through the conference I unknowingly upgraded my reservation through "central". When checking in my reservation had gotten lost in the general public. Melissa was kind enough to sort through everything and find my initial reservation and upgraded us for a fraction of what I was quoted over the phone. The room was beautiful.
Then, it just so happens during my stay I became ill. One afternoon when I was feeling quite poorly, Lorenzo in "room service" went above and beyond his call of duty as he reocgnized my distress. He had the cook prepare "chicken soup" special for me. They delivered it to my room and it was delicious and hit the spot for my illness allowing me to continue through the rest of the days events at the conference.
Thank you to all who made the stay wonderful.
February 23, 2013
Rated 5 out of 5 by Kate2012 The Staff made our trip to San Diego memborable
The staff, especially Luke who checked us in was incredible!! He resolved the issues we had with our booking without question. Because it was our first stay at a Westin he went out of his way to make our stay enjoyable.
Every staff member we encountered was friendly and helpful.
The hotel is in a great location, making it easy to walk to all the interests we had. We will chose Westin over its compeditors from now on!!
October 24, 2012
Rated 2 out of 5 by Unhappy3 Disappointed
Hotel was under construction. They noise was in the early morning was unaccepatable. I came there for a Holiday party and to get to enjoy San Diego. I was woken up early bothe Sat & Sun by construction noise. I can undrstand during the week but on the weekend???? Roo I was in was supposed to be new. The chair cushion was filty. I flipped it over and the other side wasn't bad. Other items.
December 17, 2013
Rated 4 out of 5 by caslbak Great Concierge
The location of this hotel is great. It's within walking distance of the many restaurants in the Gas Lamp District and is also very close to both the ferry and the trains.
We had excellent service from the concierge desk. Danielle went above and beyond in regards to providing the information we were seeking as well as giving some excellent restaurant recommendations that fit exactly with what we were looking for.
August 14, 2013
Rated 5 out of 5 by Darin83 Amazing Staff/ Great Location
This property has the most amazing staff we have ever encountered at a starwood property. Gentle Joy, Emily, and Melissa went above and beyond making our stay absolutely fabulous. The hotel is beautiful and within walking distance of all the downtown attractions. Can't wait to come back. If Gentle Joy isn't currently a manager, she should be promoted as she is the greatest ambassador we have ever met at Starwood!!!
April 3, 2013
Rated 4 out of 5 by dlw59 Good...but needs maintenance
Hotel is generally good when the price is low. Needs general maintenance & staff should be more consistent. Sometimes staff attitude is a little less than friendly. I suggested to front desk that they ask building owners to clean the windows as they look cloudy because of the dirty film. Girl at front desk stared at me blankly and said that they can't do it when the hotel is full. Never heard that excuse before!
December 11, 2012
Rated 4 out of 5 by Swsarasio Refurbishment
It is good to know that this hotel is being refurbishment. However, it is suggested to let the guests know before their arrival. During our conversation with the staff, we cannot reach them clearly. But, the front desk and shuttle bus staff are very friendly and helpful. The room is clean and comfortable. We look forward to seeing the new image of this hotel.
January 5, 2014
Rated 4 out of 5 by emory95 Great experience
1) My room key did not work after check in. I phoned downstairs and was immediately helped (didn't have to leave the floor/hallway) and a staff brought me a new key . . . it's nice to get great customer SERVICE!
2) Room lighting was awkward, and wall switches vs. individual lamp switches took a while to figure out.
3) Hotel architecture is very angular, which led to some confusion in navigating the facility.
February 25, 2013
Rated 3 out of 5 by bcb33415 Needs major upgrades
I have visited this hotel often and after my last trip I strongly suggest renovations. The rooms are not up to standards of other Westin properties that I am used to. We had major cleaning issues with our room upon check in and had to be moved. Overall decor of the room needs upgrades and the beds did not feel like Heavenly Beds. I was extremely disappointed and will not be staying at this property again.
May 13, 2013
Rated 5 out of 5 by Mabel26 Heavenly Stay
I stayed at this hotel on my birthday night. I had so much fun. The bed was amazing the heavenly shower is heavenly and the hotel is really nice. Check in process was pretty fast and check out even faster. The pool was nice and the fitness center was pretty big for a hotel. You can walk everywhere. The view from the room was amazing! I'm looking forward for my next staycation at this heavenly hotel.
April 1, 2013
Rated 5 out of 5 by LillyS Great hotel
Great hotel, great location (no need to rent a car; everything on walking distance; Little Italy is very close), nice staff (Melissa was very nice!), excellent view...My husband and I travel a lot and this hotel is definitely one of the best for both of us. We are SPG members and this hotel really care about those members. We stayed there 2 nights and we wish we could stay longer. We will be back!
June 3, 2013
Rated 2 out of 5 by Iggy1234 Unhappy guests
Usually westins are very dog friendly, this one wasn't at all. Our front desk line on our room phone kept calling a random dentist office. We were charged 3 different times of $5.00 for these calls we were trying to make to the front desk of the hotel. Our white sofa was stained with black marks. We had a 3 night stay but left after the first night because we were very unhappy with this hotel.
September 2, 2012
Rated 3 out of 5 by gerry1 Overall experience!
Great downtown location. Walking distance to most major attractions. Hotel caters more to business than tourist. Room small. Some doors don't open because of limited space. Expensive room service. Great valet service except parking is very high $. Too green oriented. Left me with the impression that it was more cost effective for hotel vs. being green. One restaurant with fairly good food.
August 20, 2013
Rated 4 out of 5 by Marianne53 Room did not cool down sufficiently at night
In general, I liked the hotel. Because of airlines issues, I got there at 1am instead of 4:30pm. I went to my room to find the theramostat set on 90 and and industrial fan set up and on high in the middle of the room. Called the desk and was immediately moved and given a complimentary breakfast. Would like to have had free coffee available when catching the shuttle at 6am Saturday morning.
April 22, 2013
Rated 4 out of 5 by TBisce Location over comfort
Family of four - chose this hotel for central location to major attractions (zoo, sea world, etc.), as well as Westin reputation and my previous experiences at Westins. Although upgraded to high floor, room was tiny and a littled dated. Elevator service was poor (May be due to construction being performed). Didn't feel like a Westin - Not sure if I would visit again?
November 13, 2013
Rated 5 out of 5 by wayniac15 Great Weekend
I thoroughly enjoyed my time in San Diego this past weekend, and it was largely due to the amazing staff at the Westin Hotel. I couldn't have asked for more friendly and courteous people to take care of everything I needed. They could teach a class on hospitality, that's for sure.
I would highly recommend your hotel, and look forward to staying there next time I visit San Diego
August 26, 2013
Rated 4 out of 5 by RickyD51 Excellent concierge staff
We spent the weekend celebrating our 5th anniversary at the San Diego Weston. I contacted the concierge desk beforehand for some help on ideas to celebrate....Molly came through in spades! She helped me get dinner reservations at our favorite spot. And when the hotel didn't offer a spa package we wanted, she suggested a local spa within walking distance that treated us fantastic.
May 20, 2013
Rated 1 out of 5 by Emily76 Great Staff Horrible Hotel
After calling from the airport for the shuttle and being told it would be 10-15 minutes, we waited 30 minutes. We reserved a king and upon check-in they only had a room with 2 doubles. The entire hotel is under construction & a mess, you don't feel like your checking into a nice hotel.
The room we checked into was right above their outdoor patio that had a large very noisy party on it, we had just come off a long flight and needed to sleep which was not possible because of the incredible loud party music. We asked to switch rooms, which they did & it was better for noise. But starting at 8am the next morning workers starting working on the floor above ours which woke us up and did not allow us to go back to sleep. The rooms were very small and very outdated.
The staff was always nice. I don't believe they should have been open during this remodel. If was our first time staying with The Westin & it will be our last, not impressed at all.
December 10, 2013
Rated 5 out of 5 by PBPHI Great service
This was a random booking. We didn't know what to expect, but as soon as we came in, Gentle (that's her name) took care of getting us checked in quickly and addressed all our needs. We were in a hurry and she could tell so she put us at ease and made sure we didn't forget anything.
The room was great and it had a great view. We put value on good service and will always return.
May 21, 2013
Rated 5 out of 5 by scgirl92672 Happy Birthday to me!
The hotel staff were great. Nate at front desk was super helpful and sweet when I told him it was my birthday. Hooked us up with some breakfast coupons and had me get signed up to the SPG program. The hotel sent a fancy dessert to my room on the day of my birthday which I thought was above and beyond expectations. How nice they treat their guests. would stay again any time.
November 24, 2012
Rated 5 out of 5 by AJP2014 Great Hotel
We were visiting San Diego for a conference and stayed at the Westin San Diego. Donald checked us in and he was GREAT! He provided wonderful service and the hotel was very nice. We will definitely stay there again.
February 5, 2014