Rated 2 out of 5 by Jlyn Disappointing
Very disappointed in the lack or cleanliness and repair at this hotel. There is an obvious lack of pride and ownership by both Management and staff.
Carpeting in serious need of cleaning .. Both lobby And halls
Pavers disgusting both at entrance and restaurant patio. Pressure washing would be a huge improvement
Touch up panting does wonders
Trash cans were not even emptied
Trash at entry doors was there the whole time we were
December 16, 2013
Rated 5 out of 5 by David03 Conferece Facilities are Excellent
We had a small (15 guest) conference with only a couple of weeks lead time. The Banquet Services team was incredibly accommodating for managing our assets on the dock, setting up the room, discarding of all our asset packaging and checking in on us every few hours. I would like to point out Ernie Martinez, specifically. He went above and beyond for our group. A perfect compliment of professional and personalable! The room was perfect, food was very good and the location was beautiful!
December 9, 2013
Rated 4 out of 5 by metaverse Nice Westin Property
Hotel was clean, and very nice. Always had a good experience with the staff. Parking is hit and miss, spent one week where there was never an attendant, and the next week they were there everyday.
December 7, 2013
Rated 2 out of 5 by Sativa16 Not a good representation of a Westin Hotel
The hotel common areas and the rooms are worn. The cleanliness needs improvement and the mattresses are squeaky. The night before I stayed at the Westin in Orlando and the place was clean compared to this property. Needs a big makeover.
December 6, 2013
Rated 5 out of 5 by TedJo Great features Classy
Fantastic, great Service and so clean! Love it here!
December 5, 2013
Rated 4 out of 5 by Piacornes Great Staff and Location
Staff vey friendly definetly make you feel welcome. The location is excellent just within walking distance of Museums, Aquarium, and more....
December 2, 2013
Rated 5 out of 5 by Guest3282 Outstanding Service
The staff was extraordinary in providing excellent service. I recently experienced a less than desirable stay with DoubleTree the previous night so the courteous staff was well received. Valet and the Desk Reps were both attentive and I will stay with Westin on my next visit to Tampa.
December 2, 2013
Rated 5 out of 5 by Mike149 Excellent Stay
The staff was the best I have encountered in my travels. Friendly and helpful from the front desk to the valet. The view of the water was beautiful in the evening and the rooms were comfortable.
December 1, 2013
Rated 4 out of 5 by Helga504 Great location and staff!
Fabulous location due to proximity to Tampa Bay Time Forum. Perfect for concert goers as the hotel is an easy 5-8 minute walk to the Forum. Excellent staff at the valet and early front desk folks. The late night front desk crew (the men, not the woman, she was great) need to work on making customer service a priority over their personal conversations. The hotel was the perfect location and I would definitely recommend it to concert goers or conventioneers.
November 22, 2013
Rated 4 out of 5 by PhilW Great Stay
We were in Tampa for the Clean Gulf conference, Nov 13-14 and stayed at the Westin. This was my first stay at the Westin Harbor Island and we were very impressed with the hotel. The staff was outstanding and went out of their way to make our stay comfortable. We'll definitely choose this hotel the next time we're in Tampa. Thanks for a great stay!
November 18, 2013
Rated 4 out of 5 by Lbkc Great Location, clean, but noisy room
We stayed only one night, and had unfortunately been placed next to a service elevator room which ended up whirring on the side of the wall all night, on top of that we had a bridal party on our floor that were quite noisy in the hallway until we called security.
We were quite satisfied with how the desk handled our complaints when we checked out.
November 18, 2013
Rated 3 out of 5 by jillski440 Tampa
Positive: The front desk staff were extremely pleasant and accommodating!! The bellmen/valet staff were very tip-top and efficient. The bed was amazing in comfort.
Negative:The restaurant and bar were both very disappointing. The sushi and the lox were not fresh and had an odor to them. Limited menu too. The food to table time in both areas was extremely slow (not busy times either). The bar tenders were polite, but not attentive to clients Overcharged me, corrected after I pointed it out. The room cleaning staff were loud at all times of the day, especially in the evening. At one point I had to call the front desk to report a complaint....loud screaming back and forth as they were cleaning their room. Frustrating.
I attended a conference and most of the attendees stayed at the M...... I had heard that the Westin was a great stay, but was sadly disappointed. I travel frequently and really thought switching over to SPG would be a nice change. Not so sure now.
November 18, 2013
Rated 5 out of 5 by AaronHarleyBailey Staff try hard here
Any issues brought to the attention of management were addressed promptly and professionally. The management and staff did everything possible to make for an enjoyable stay. Too many to cite individually, but especially appreciative for the efforts of Lauren, Rosa, Kristin, Paul and the veteran valet guys working the front door. Thank you so much to all of the management and staff for going above and beyond on my last stay. Greatly appreciated.
November 17, 2013
Rated 5 out of 5 by Anne29 Coference and amenities superieor
Our conference ran smoothly because of the efficiency of staff, location, and amenities. The rooms were clean, and the beds comfortable. I slept well.
November 10, 2013
Rated 2 out of 5 by zebra25 Needed Improvement
Unfortunately several things did not meet our expectation. It took 40 minutes to make my reservation. We only had 1 robe for 2 people. Our lamp in the room was visibly sparking . We ate at the restaurant and our food was not served according to the menu description. The desk clerk offered to discount our valet fee ( nice) but then didn't do it and I had to remind them.
November 4, 2013
Rated 5 out of 5 by SAGUS Coordinated Company Event
I had the pleasure of working with the Westin Tampa Harbour Island for our company meeting. The staff exceeded my expectations for the event and the rooms were incredible! I have not slept that well in a very long time - the bed was better than my own!! HIGHLY recommend this hotel!
October 27, 2013
Rated 5 out of 5 by RC7777 Very nice for business meeting
Great experience for our company conference. Staff was helpful and flexible.
October 24, 2013
Rated 5 out of 5 by vgonzalez2034 Love this hotel
Stayed in a Presidential suite and loved every minute of it.
THis hotel had it all for my needs, location, views, amenities and a courteous helpful staff.
No hot water in the tub? (but in the shower all was ok) they fixed it immediately! Key demagnatized and not working? Stay right there they come to you!
Excellent shuttle service, super friendly wait staff, I already booked a return stay!
October 24, 2013
Rated 2 out of 5 by siuc2001 Total Isolation
This is hotel is isolated from everything. Good luck finding restaurants, activities, and things to keep your attention, unless you prefer to stay holed up in your room.
October 24, 2013
Rated 5 out of 5 by James82 Staff was Great
The staff was extremely courteous and very attentive
October 21, 2013
Rated 5 out of 5 by Alih This Hotel has the best views.
This Hotel is within walking distance to many nice restaurants, is right on the Bay. Able to take breathtaking walks around the hotel on the Bay. The staff is very professional and friendly. It is very clean. Prices are great and I would definitely stay there again.
October 21, 2013
Rated 5 out of 5 by MV28 Excellent stay
Wonderful location and the staff was kind and accomodating! Will definitely stay here again.
October 20, 2013
Rated 4 out of 5 by JupiterDave Presidential Suite
We stayed in the Presidential Suite to facilitate being able to meet with some of our employees. The room was great, with views on three sides. The only problem was when we tried to sleep there was some sort of cycling of the cooling tower on the roof above the sitting room and periodically it sounded like bubbles were getting stuck in an cooling pipe. We finally resorted to sleeping with ear plugs.
October 12, 2013
Rated 4 out of 5 by Kittycatgirl Good business hotel
This was a very nice, comfortable hotel. My room had new carpet and updated bathroom. And the Westin bed was great, as always! The room was very clean and the staff were great - especially the restaurant/room service staff! The hotel lacked a sundries shop or coffee shop (however, there was a coffee maker in the room with free coffee). I stayed there for a conference and the hotel was perfect for the conference meetings, but there wasn't much else to do, in the hotel or nearby, for a persontraveling alone. Room had a nice view of the bay.
September 30, 2013
Rated 5 out of 5 by OUTTOLUNCH Thomas
The hotel was very nice with nice views. My trip did not go as planned and required an extra night stay. Mike at the front desk took exception care of me and made a poor situation turn out great.
September 30, 2013
Rated 2 out of 5 needs improvement
Everything looked old or cheap in the hotel. I guess the room price is just for great downtown location and excellent bay view, but nothing else! Westin hotels use to have a very good reputation, and the poor quality of this one impressed me.
Crucial things to improve:
- pool area
- more service around (except front desk and valet that were adequate)
- no entertainment at night, besides a bar to drink...
In the good side, I went for a business meeting and I have to say that the meeting rooms were very clean and comfortable.
I guess it is just a matter of improving service and updating/renewing things around...
September 29, 2013
Rated 5 out of 5 by MelP Wouldn't stay anywhere else in Tampa Bay
As Starwood Gold member, I have stayed at quite a few Westin properties. Although this is not one of the newer properties which I typically prefer, the service is top-notch. The hotel is also located in a beautiful location directly on Tampa Bay. It's not only awesome to see the UT rowers glide by in the bay, it's also very convenient for runners. You can run directly from the hotel to the beautiful Bayshore Blvd. The hotel lobby and bar were recently re-done and are stunning. The self-parking (a parking garage attached to the hotel) is very convenient and feels safe. Every hotel employee that you will encounter during your stay goes above and beyond to greet and accommodate your every request (this has been consistent on numerous stays). The staff provides guests with some sort of sweet treat on every visit. The hotel manager communicates very clearly throughout the hotel common areas and again in the rooms that guests want peace and quiet and revelers who come in at 2-3 in the morning must keep noise level down and be respectful of other guests or be asked to leave. This was SO needed and as a traveler who is fed up with consistently being awakened by loud, drunken neighbors in the wee hours of the morning (when staying in good hotels), I truly appreciate it.
September 17, 2013
Rated 4 out of 5 by kc0039 Great Hotel
Great Hotel. Unfortunately, we booked a hotel room with a King bed. They gave us a room with double beds. I didn't say anything, but the hotel should've asked if it was for double beds or one King bed. We had a very comfortable stay, but I would have preferred the King bed because me and my girlfriend like space on the bed. Otherwise, great stay over all. Comfortable, clean, friendly staff. Thanks!
September 17, 2013
Rated 4 out of 5 by Cleopatra1 Very Nice Hotel
This is a very nice hotel with very good service. The staff was very accommodating, friendly and professional. The room was very clean and the bed very comfortable. I am a SPG member and have stayed in many Westins and other Starwood properties and I was very satisfied with the level of service. My only disappointment came at the end of my stay when I used the shuttle to the airport. I was told by the door staff to arrive ten minutes before the hour as the shuttle leaves every hour on the hour and the charge is $13. This is also the information posted on the hotel's website. I arrived ten minutes before the hour and the shuttle took off immediately with me as the only passenger and charged me a full taxi fare of $26 upon arriving at the airport. I believe how this service works needs to be better communicated to guests. With the exception of that incident, I had a good stay.
September 16, 2013
Rated 3 out of 5 by RJS78 Doesn't honor Platinum Suite Upgrades
As a Platinum member and frequently travel, I work hard to show my loyalty to a hotel, airline, car rental, etc. And in being loyal to them and them receiving my money, I expect to take advantage of benefits accorded to my status. I've decided to start posting everytime I don't get to take advantage of a starwood benefit. This isn't a unique problem, it's pretty common that platinum benefits like Your24 and Suite Upgrades are not honored. Just google it and you will find many travelers with similar experiences.
This hotel did not honor Platinum suite upgrade. When I checked in, I asked if a suite was available, the front desk person didn't even say let me check, she didn't glance down on her computer, she just said, no we are pretty full tonight.
However, not only is the parking lot empty, it's middle of the week in Tampa (not a busy travel time) and most importantly, I can pull up the reservations site and book a reservation for a Suite right now, for my entire stay (2 days). So they do have suites available, they just don't honor the benefit.
September 11, 2013