Rated 5 out of 5 by Freddi64 This hotel is a great weekend escape
Every time we go it is great experiance
November 19, 2013
Rated 5 out of 5 by Gu123 Great hotel
I visit this hotel for travel once a month, such a great hotel for business. Greatly recommended.
September 23, 2013
Rated 5 out of 5 by Joey4us Great stay
I like the location, facility, and breakfast.
So nice it was.
I will recommend it to all my colleagues.
September 1, 2013
Rated 5 out of 5 by Ocean00001 My favorite in Beijing
This is my favorite hotel in Beijing! Luxury, near to airport, and subway station! You can go anywhere from here!
January 22, 2013
Rated 3 out of 5 by krachael great location
very close to the airport, great for business travellers who have short stays in BJ, and looking for a good hotel
November 4, 2012
Rated 1 out of 5 by attley restaurant
long long waiting....for food to be served. and missed serving a dish but was charged for it
September 8, 2013
Rated 4 out of 5 by DB13 Power went out 3 times
At 12 am, room power went out 3 times. No alternative room was available.. took more than 30 min. to fix.
March 3, 2013
Rated 5 out of 5 by thisisjim Excellent place for stay
Staff are very kind, Room is very clean.
Especially. Korean foods were prepared on Buffet in the morning.
November 13, 2012
Rated 1 out of 5 by Westintraveller Quality of Service
This hotel provides sub bar quality of service in the lobby and in some of the restaurants.
November 9, 2011
Rated 2 out of 5 by KETan Staff Training
Seems staff does not know well the Starwood Gold/platinium members importance & benefits
September 10, 2012
Rated 5 out of 5 by silverfox Great Executive Lounge
Outstanding service from Alice and her team in the Executive Lounge
September 21, 2013
Rated 4 out of 5 by TomT2012 Fantastic property
Excellent location; great staff; very accomodating; very clean; excellent restaurants.
September 25, 2012
Rated 4 out of 5 by silverfox Excellent executive club
Alice and her team in the Executive Club are very professional and extremely helpful.
March 10, 2013
Rated 4 out of 5 by snake Convenient and Comort
Sutiable for business trip, one subway station is there. Only challenge for take taxi
September 23, 2012
Rated 4 out of 5 by spggamb2012 Great features
near airport and subway
staff very polite and helpful
good grill restaurant (Grange)
November 28, 2012
Rated 5 out of 5 by Shanghai2013Jay Nice Business Hotel
Good location for business traveler to Beijing on short stay
September 26, 2013
Rated 5 out of 5 by KAY88 Great hotel
Great Hotel, Perfect Location
Two Korean Staff (man) are really kind
July 22, 2013
Rated 4 out of 5 by imagine30 nees a little improvement for bathroom
Water amount of Bathtab's shower
is too small. nees to be improved.
February 6, 2013
Rated 5 out of 5 by Bobk Great place to stay in Beijing
Attentive staff, excellent location and facilities, good dining options.
September 21, 2012
Rated 5 out of 5 by Fanny Great hotel service
Excellent n great service and equipped wz awesome furniture!
April 25, 2013
Rated 4 out of 5 by Else3110 Comfortable stay in Beijing
Hotel with very nice athmosphere and good service.
August 10, 2013
Rated 4 out of 5 by michnguy Staying at the Westin
A highly rated hotel. Very nice experience overall.
January 17, 2013
Rated 5 out of 5 by hohoho3 Wonderful!
Wonderful stays on the heart of Beijing!
May 28, 2013
Rated 5 out of 5 by jenkhong Top quality hotel
Loved every minute of my stay here.
December 17, 2012
Rated 5 out of 5 by Nobe Excellent service and nice rooms
I will recommend the hotel
March 14, 2013
Rated 2 out of 5 by missriss Beautiful hotel, absolutely rude concierge staff
I stayed at the Westin Beijing Chaoyang for 5 nights and I have never been treated so poorly by hotel concierge staff before. As a preferred hotel for the company I work for I assumed the service would be top notch, however I was met with unfriendly and rude concierge staff. After the experience I had whilst staying at the hotel I don’t think I will ever opt to stay at a Westin Hotel again.
I had asked the staff on a few occasions to help with directions to restaurants and also to assist in booking, and on all but 1 occasion they failed and treated me as if I was stupid because I did not know Chinese. I felt bitterly discriminated against, just because I am Asian doesn’t mean that a) I am Chinese b) that I speak Chinese or c) that I can read Chinese. Not all people who look Chinese are Chinese; there are other Asian nationalities out there and your staff should be respectful of that.
My stay otherwise was great – the room was lovely, the rest of the staff – particularly the restaurant staff at breakfast and also the cleaning staff were super polite and lovely, the hotel is also is a good location which makes accessing the city easy. Everything else about the hotel was as expected from a Westin.
It’s a shame that the people who are meant to be customer facing didn’t treat their guests with respect.
November 8, 2011
Rated 3 out of 5 by Victoria3140 Nice hardware, service can use improvement
The hotel is quite new and like the facility and location very much. We also got lucky and could park right in front of the lobby which was great. The Lounge service was excellent -- attentative, friendly (thank you!). So that's the good part.
Unfortunately the check "in" and "out" were quite unpleasant, thus undoing the good experience over the 2 nights of my stay.
1) Check in -- I asked for a platinum upgrade, and was told that all suites had only king-size beds (I have four in my party -- with two young children -- so preferred to have two double beds), and therefore couldn't upgrade. Well, the room I got dumped in got two double beds indeed, but was small, with tiny bathroom, tiny sinks. Makes me question a) whether this was really the best two-double-bed room there was, given I gave up my platinum upgrade; b) if there was truly no double-bed suites to begin with, e.g. whether there were suites which had two connected rooms? As platinum-level guest I would've expected better treatment than being stuck in a cramped room on my weekend stay with my family.
2) Check out -- There was one desk labeled "SPG elite", so I stood in the line. The checkout of the guest in front of me lingered on. No one came up and offered to help me check out. So I switched to another line. A Caucacian gentlman lined up behind me. Very soon, a lobby clerk went up to him and asked him how she could help him, without even glancing at me. At this time, I noticed there was another counter which was open -- and no one offered to guide me to it to assist in my checkout.
Indeed, very disappointing, given the nice hardware and the nice exec lounge service, that the "welcoming" and the "farewell" segments of the service fell short, given that is what people would typically remember the most.
I often take my family to stay in the local hotels on weekends, simply for change of scene. I must say I would not return to this particular SPG property.
November 10, 2013