Rated 3 out of 5 by QuickVisitor Only okay.
I was in for a quick stay and really just needed a place to sleep before heading up to Sonoma early the next morning. It was only okay. Despite requesting a king room when I made a reservation earlier that day, we were given a queen room right next to the elevator on a non-Starwood floor. Heavenly beds are great, but still made for a fitful night of sleep. Big mildew stain on the picture in the bathroom and a begrudgingly helpful concierge completed the experience (the parking guys were great, although super expensive rates). Could have been better.
July 23, 2012
Rated 5 out of 5 by Lance78 Great location and restaurant
I just had a great weekend at the hotel. Nice suite upgrade with corner views of the city and out over the water. The restaurant was perfect for both breakfast and dinner and room service was very fast and quite good.
Best of the Starwood properties I have stayed at in the Union Square area, the staff was very good in responding to my needs.
Only difficulty is the small driveway on a busy street making parking and drop off difficult.
November 4, 2013
Rated 3 out of 5 by Worldtravler Westin San Francisco Market Street
The hotel staff was very friendly and most very helpful. But, my experience the first night was very disappointing. I requested walking directions from the hotel to a restaurant at Taylor and Sutter. I am a woman, this was at dusk, and I was walking alone. The staff sent me into a neighborhood that another hotel circled on my friend's map as unsafe and to avoid. I found myself walking alone along a street lined with bars, liqueur stores, and street beggars. I thought I was going to be mugged. When I reported this to the hotel staff, I was told that some people's tolerance to street people was different than others. The chief concierge sent a fruit basket. I do not feel the hotel was concerned for my safety. My goal is to make certain another single guest is not instructed to walk in that area alone, after dark. I was not left with the feeling that the hotel is concerned with its guests safety.
November 12, 2013
Rated 4 out of 5 by katierose8 Quite and good Location
Good hotel. staff was inconsistent. Sheets and pillows were awful. Scratchy, rough sheets and pillows were lumpy.
November 30, 2013
Rated 5 out of 5 by Ultimateroger HOSPITALITY AT ITS BEST!
First time in a Westin and amazingly comfortable. The staff was always super nice and helpful. The facilities were always clean and the room was perfect.
If I ever come back to SF, I'll choose again The Westin
November 26, 2013
Rated 5 out of 5 by AceRedgate Quiet, comfortable stay
I was on floor 31 and enjoyed a great view looking northwest. The room was clean and quiet and I was able to work when I needed to.
Staff were very helpful, friendly, courteous.
The bathroom was a little cramped and the vent seemed to be blowing continuous cool air in February, which meant I had to run the heat more than I wanted to--dries out the air.
I liked the in room coffee maker and the bed was very comfy.
The exercise room was adequate. You can get a weight or cardio workout. I would have liked to see a spa/pool, or at least a sauna.
March 1, 2013
Rated 3 out of 5 by LauraX Disappointed
I realize the hotel was being renovated but I was disappointed.
I have never been in a room without towel racks. There was no place to hang a towel.
Incorrect charges at checkout. These were corrected by e-mail. I was charged for a day I was not there and the rate was incorrect. It was fortunate that I noticed this in order to get it corrected.
Fire Alarm at midnight caused by renovation work.
The conference I attended was poorly coordinated in terms of food and beverages from the hotel.
October 6, 2013
Rated 4 out of 5 by Manhattan Really good location and comfortable
The hotel is very centrally located in the city and overall fine. We liked the coffee in the room with complimentary water so that we could actually use the coffee maker. The rooms are comfortable. We had complimentary internet only because we had three rooms; it would be nice to have it all the time. We also suggest that parts of the lobby be set aside for some quiet talk or reading--the "renewal lounge" is quiet but not really furnished. Final suggestions: deliver newspaper to the door and expand the fitness center, perhaps add a pool.
May 23, 2013
Rated 4 out of 5 by Mark700 Hotel staff great !
Great hotel very clean, employes were great !
November 29, 2013
Rated 5 out of 5 Staff were outstanding
We stayed for 4 nights in late October. From check in to the ride to the airport staff were friendly and helpful. As SPG members we had a great room on the 35th floor. We live in Boston and wondered if we would be able to get home because of Hurricane Sandy. The front desk check on room availability and said "just let us know what you need"
The location was great - half a block from the BART and even closer to trolleys.
I will absolutely stay here the next time we go to San Francisco and will look to stay at Westin Hotels elsewhere.
November 2, 2012
Rated 5 out of 5 by norton1964 Perfect for Moscone Events
Great Location for Moscone events. Comfortable rooms and a large lounge area for socializing in the evening.
November 26, 2013
Rated 4 out of 5 by allure1216 The location was perfect
The location was very convenient. F-line/bus stop was half-block away, BART/Metro 2 blocks, and all the restaurants and drugstores were around the hotel. A nice short walk to the cable car stops, Westfield Mall, and Union Square. I enjoyed the gym as well although wished it had more ellipticlas and a pool or jacuzzi. I found out later that we could get a day pass to Sport Club LA in Four Seasons Hotel next door as well. The hotel staff were all kind and professional toward my inquiries and requests. AND the bed was SO comfortable!!
September 7, 2012
Rated 2 out of 5 by Jasper123 Business Meeting November
Past stays at the Westin have been much better than this one. Initial problems with the reservation, different rates for different days, inability to print a detailed invoice for expense reimbursement and missed wakeup call making me late for a meeting; not a good overall experience for this stay
November 15, 2013
Rated 5 out of 5 by Birthdaygirl24 Amazing experience!
What a great experience! I went to the Westin to celebrate my birthday and I was treated like a princess. The front desk (I believe his name was Branden) saw my ID and noticed it was my birthday and had a bottle of champagne and a card wishing me a happy birthday. What a treat! I was also sent a complimentary slice of chocolate cake and chocolate covered strawberries. Unbelievable. The view of the city from my room was breathtaking (room 2906) and the bed was so comfortable. I really liked the robes that were provided too. The double shower heads felt like heaven and I like how the room and living room area were disconnected from each other. Overall, incredible experience. I will definitely be back and highly recommend this hotel to every one who wants to visit San Francisco!
August 26, 2013
Rated 5 out of 5 by MochaMamaMimi Downtown hotels always more expensive - this place made it worth it
I spent days trying to find a hotel that met all of my needs for a recent business trip, and the only one this Westin didn't meet was cost -- but all downtown hotels cost a lot more than similar ones in other parts of the area. In the end, I chose it for convenience & other practical reasons, and was glad I did. Location is awesome, and our room & the facility overall were great. The only glitch in our stay was a 6am fire alarm that forced us to walk down 18 flights of stairs. Staff reaction/assistance was little to none, so thank goodness it was a false alarm. If the hotel had offered a couple of free drink tickets or room discount or other nicety to make up for the inconvenience, it would have gone a long way in eliminating our annoyance over the incident.
October 19, 2012
Rated 3 out of 5 by Lslo Expected a little more for the money...
Stayed for 2 nights for my daughter's birthday. I requested joining rooms for my daughters and myself when making a rsvp, but didn't get it when I checked in so we had to wait until 8pm to get the joining room. There was no paid movie available the night we planned to watch a movie. We valet our car but it had such a small entrance area that it was very crowded, besides being off a very busy street. I was also surprised that there was no bathroom in the lobby - had to go all the way up to my room. Otherwise, it was okay.
May 6, 2013
Rated 5 out of 5 by RMA2 Recent stay
You have a problem in your restaurant...Poor service and extremely dirty coffee cup was servered to our table. Food was good, however bacon cold and the toast not toasted just warmed up....
November 19, 2013
Rated 5 out of 5 by RichK Location | Staff
Typical Westin quality...great service, great location, helpful staff (thanks Freddie for helping me with the fax!), clean and comfortable. Walkable to clients in Financial District as well as restaurants down on the water -- museums next door and in the heart of the shopping district.
November 13, 2013
Rated 3 out of 5 by MattR good hotel but avoid during conferences
Hotel was incredibly busy due to the Google I/O conference and as such was not great value.
There was nothing wrong with the hotel as such but with high occupancy the rooms were incredibly noisy with sound coming from every direction, music playing late into the night, loud TVs, people knocking on doors in the middle of the night. A bit like a cheap motel.
I didn't manage to get breakfast because in the week I was there there was always a queue.
As I said, I think 100% of this was due to the fact the hotel was full to bursting so it might be worth checking if they are serving a conference before booking.
Apart from that the hotel was the usual high Westin standard with the only caveats being
* small bath / low shower
* poor TV entertainment - not their fault
July 4, 2012
Rated 4 out of 5 by Clesson Thanksgiving week stay
This hotel is very wonderful, we had a great view, the room was very clean, the toilet is very powerful, when you flush or when other rooms flush on your floor level or above and below levels, you can hear it a mile away. The front desk was very fast , courteous and helpful. The location is excellent and within walking distance of everthing. One caution is do not get a room by the elevators, it may sound like traffic, except by elevators going up and down. We were put in a room the first nite and got moved the next day.
November 27, 2012
Rated 5 out of 5 by BKK6282 Caring
All I can say is that the staff at this Westin is caring! They west above and beyond what one would expect...from dinner reservations to suggesting a limo versus a cab to the airport (as it was less expensive). The dining for breakfast and lunch was delicious. The service impeccable.
November 12, 2013
Rated 2 out of 5 by Beachbum25 Extremely disappointing experience
I have never had a bad experience at an spg hotel until the other day. I have never complained before about service but I have to say this was ridiculous. First I had to switch rooms because my door was split so it stuck and was difficult to open and my phone didn't work. Then when I tried to get my car valet didn't answer for 20 minutes so I went downstairs to get my car the "valet" guy finally took my ticket and said he would get my car another 20 minutes later. 10 minutes later and my car still not there he said my car charges would be taken care of which they weren't and he turned out to be a doorman. I ended up taking a cab as well that night and was late meeting my biggest client and almost losing the account. I will not be returning to this particular location.
March 31, 2013
Rated 4 out of 5 by Sagelilly Our Room
What my husband and I enjoyed most about our recent visit to the Westin San Francisco Market Street was our room. It felt like a luxuriously comfortable cocoon! Extremely quiet, safe and isolated in the middle of this enormous city. Our view from the 27th floor was spectacular. The bed was like sleeping on the perfect cloud.
November 7, 2013
Rated 5 out of 5 by Erin71 Amazing Service
What can I say, from the time my family arrived to the time we had to pull ourselves out of our "Heavenly Beds" we were treated like royalty, I love that you made my daughters feel so special for their birthdays with the yummy mini bday cakes that were delivered to our room. They LOVED it and I was able to try a little bite for myself as well.
I wish I could remember the young lady's name who checked us in she was very friendly and warm.
Needless to say when we visit SF again will definitely stay with you again!
June 24, 2013
Rated 5 out of 5 by PPHX Small Things Mean A Lot
I stay at the Westin Market Street very often SPG Platinum every year). The staff is excellent in every respect. Recently , however, management has decided to discontinue providing morning papers (NYT, SF Chronicle) to guests as a cost saving approach. This is a small thing that is annoying to me and other frequent guests I've talked to. Couldn't a hotel of this quality at least offer newspapers like the NYT and Chronicle to its SPG frequent travelers?
October 4, 2013
Rated 4 out of 5 by Vancouver2012 Great location
3rd time staying here.
Pros: upgraded to SPG room on high floor for 8 night stay; larger room; great views. Responsive housekeeping mgr: called to let them know about wine stains on carpet - he called back right away, explaining they were aware & offered to move to another room. Great location.
Cons: hidden business centre (no signage) - messy too. Room housekeeping: very dusty/dirty phone jack in bathroom (ewww), coffee (?) stains on door frame never cleaned. Had to line up to check out (TV n/a). No free wi-fi.
March 21, 2012
Rated 4 out of 5 by omeletman Nice hotel
As with many other Westin Hotels, this one was clean and efficiently run. Our room was very nicely appointed but rather small for the category (Deluxe Suite). For a stay of more than a few days, dresser and clothing space would be limited. The staff was accommodating, to a point. Concierge service was limited and the fact that there was no sundries store in house was disappointing.
Location was key for this stay and the hotel is well located for our needs.
September 30, 2013
Rated 3 out of 5 by Dhallum Not happy
I heard great things about this hotel prior to staying. When I arrived was greated and treated very kindly. Room looked nice on 35th floor. Great view. My complaints are that I was put very close to elevators and could not sleep because of noise from operation of elevators constantly through night. It was horrible. My only other complaint was having to pay 56 bucks to park my car in the hotels valet parking? Never heard of such a thing. And tipped attendants on top of it. 330 bucks for one night down the hole.
March 25, 2013
Rated 3 out of 5 by PattyMarie Fix Locks, Train Front Desk Staff
The Westin Market Street is a great place to stay: superb location and easy to access the city and the airport. But there are several frustrating items that they need to correct.
a) Front Desk Staff - the front desk staff are earnest and friendly. But because several of the front desk staff are native Chinese speakers they have some of the Chinese habits of abruptness and brusqueness that while most likely unintended come off as rude and/or impatient. Training them to adding "please": onto "wait a moment" would improve the interaction with native English speakers.
b) For some reason my card key would not open my door (room 3205) on the last of 3 nights I stayed there. 3 times I brought my card key down to the front desk. In the end it took a security guard to open my door. While of course only a frustrating inconvenience, still, it is not what one would expect of an establishment in this class.
October 24, 2013
Rated 4 out of 5 by GrandmaOJ Excellent Front Desk Employee...Questionable Housekeeping Staff
The best thing about our stay was being greeted by name & remembered from previous visits by Solara at the front desk. Her warm, personal greeting was exceptional! She also made sure we had a room that met out needs.
Not sure what the problem was with housekeeping. Our room was not cleaned on 2 of the days & one day when we returned after being out all day, our door was left ajar. Had to call for clean towels on the days the room was not done. That should never happen in a hotel with such a high reputation.
December 31, 2012