Rated 5 out of 5 by Mactina Clean and quiet
We stay in San Francisco 3-4 times a year , decided to try this westin property , due to the location of the event we attended . Hotel is quiet and clean , loved the floor to ceiling windows.
July 14, 2014
Rated 5 out of 5 by eagle77 good location nice servce
good location nice service sfmoma closed till 2016
July 16, 2014
Rated 4 out of 5 by RNsf Good For A Night
Poor lighting in bathroom, drain on tub was broken and we went to it breakfast at 11:00 on a Saturday and they stopped serving it. On a Saturday come on! So we had to walk across the street to the W hotel and eat at trace for breakfast.
July 13, 2014
Rated 4 out of 5 by John2022595 Mr.
We found the TV programs available were probably the worst of any hotel we ever stayed. Luck for us we didn't have much time to watch it.
July 15, 2014
Rated 5 out of 5 by JHHV Great stay!
I live in the East Bay and came to the city to celebrate a friend's birthday. I had never stayed in this part of town, but was pleasantly surprised. I was greeted with a warm smile and felt truly welcomed by the staff. The accommodations were spacious and very comfortable. The proximity of the hotel to hip night life and venues is unmatched. I will definitely return for another stay. Thank you!
July 5, 2014
Rated 2 out of 5 by jjames21 The hotel room was disappointing
I was expecting much nicer hotel room when I arrived at the Westin. The Westin is known for being luxurious and I did not feel that the price I paid for the hotel room was appropriate. I could easily hear weights being dropped in the gym and it disrupted my sleep. I am now going to be hesitant to stay at a Westin again considering this visit was awful. The staff was extremely friendly as always, but the hotel was very disappointing. I would not recommend this hotel to anyone.
June 28, 2014
Rated 4 out of 5 by ALNNJ Great hotel with Nice staff
The hotel is a great place to stay ijn SF. The hotel rooms are large and have plenty of room. I particularly had a fantastic view of the city.
July 14, 2014
Rated 4 out of 5 by Cbcaldera Great Westin Experience
Simple and classy hotel with spacious rooms and comfortable beds.
July 15, 2014
Rated 5 out of 5 by EPER Concierge
All the concierge staff(I believe I talked to five of them) were EXCELLENT, especially when unreliable Super Shuttle did not show up at 5:45 A.M. on Monday. The "C:" staffer on duty was excellent and worked to get SS to refund my money and now hopefully pay my cab fare to the airport. and I did not ask them to do this. This is why I will return and highly recommend this hotel. Your doorman(bell hop) that morning was also great. I am extremely pleased with the hotel. Give all the "C" staff on my behalf a good treat. They are GREAT!! I also like your reservation manger
for going above and beyond also initially. Thanks!
December 31, 2013
Rated 5 out of 5 by KC9977 I was treated well.
When I arrived I was dressed in casual clothing since I took a flight from across the country. I was in S.F on business however, when I reached the front desk I was treated like a professional. The front desk acknowledged me and I was quickly given a room on one of the top floors with a king size bed. It made me feel good knowing I was being taken care of. I also had forgot to pack shaving cream and when I called to ask for directions to a pharmacy, I was surprised when the front desk said they would bring an emergency shaving kit to my room! That was great! I was also given wake up calls every morning and the concierge was really helpful with directions around town.
August 18, 2013
Rated 3 out of 5 by Rooster57 Claustrophobic Room
Good location. But avoid Room 628. Poor layout and low ceiling beams. Room feels claustrophobic. Bathroom is tiny. Smallest I have encountered in a US hotel.
July 13, 2014
Rated 4 out of 5 by acfc room for improvement
The Bell Boy who assisted with our luggage definitely had an attitude, not friendly and was eagerly waiting for a tip. Given his attitude, we decided to keep the tip in our pocket and not even give it to him. The concierge was not helpful when we had our car waiting on the driveway and he couldn't keep straight the fact that I gave him my luggage claim ticket. Waited a while before we could retrieve our stored luggage due to attitude and couldn't careless mentality.
There was no hotel information in our room, e.g. I couldn't even find out about the fitness facilities in the hotel.
Valet was very friendly and helpful.
October 14, 2013
Rated 3 out of 5 by RoadWarrior45 Great location BUT poor service
I've stayed at this hotel many times and I've seen a gradual decline in the quality of service. I waited 10 minutes to be greeted by the valet. Only one person working at 8:00 p.m. on a Tuesday. The front desk staff was rude and unhelpful. After checking in I went to the bar and waited 15 minutes to get a drink from the server who was too busy having a private conversation with the bartender. Once I got my drink I realized it wasn't even what I ordered. My suggestion to you road warriors is to stay at the other Weston in town. This one acts like they don't need your business and if you travel as much as IO do then you deserve the most professional and courteous staff.
February 25, 2012
Rated 4 out of 5 by Andrew69 Breakfast
The variety of the breakfast is quite small and the amount of $ paid is not worthwhile.
July 14, 2014
Rated 2 out of 5 by Lynne2731 Service lacking
The hotel made me feel like I was at a Motel 6. At 10:40 one night I realized I hadn't had dinner and still had 4 hours of work to do, so I tried to order room service. Oops...nothing after 10:30 room service told me. I called the night manager who said, "Sorry, no food after 10:30." A cup of soup or something very simple would have been nice and certainly could have been arranged. But no one wanted to go the extra step. Very disappointing as a platinum member to see that they didn't care. The hotel also had no Perrier and made to effort to get any for me. In contrast, the Hilton Checkers in LA had Perrier waiting in my room when I arrived the next day after your hotel.
January 27, 2013
Rated 3 out of 5 by Carol37 Good location
I was expecting better service than we received. Bedside light never worked from the time we arrived to when we left, we left both lights on daily hoping housekeeping would notice but they didnt. When we went down to breakfast nobody explained there was a buffet breakfast. On the first day I went to breakfast I asked for wholegrain toast & the waiter did not speak English so could not understand what I was asking for so I show him on the menu & he told me "we dont have it". I was very surprised that the hotel did not have the PBS channel, I did ask & they said they did but it was not channel 7 as they told me (my friends & I wanted to have room service & watch Downton Abbey)
February 25, 2014
Rated 4 out of 5 by Kel34 Great service and location
Great location just a block from Market Street restaurants and shopping. Very nice staff and service. Recognized SPG Gold membership upon arrival and was upgraded to a Corner King Room. Very quiet room but slightly awkward layout. Bathroom is a bit tight as well. You have to close the door to use the toilet.
July 7, 2014
Rated 2 out of 5 by DDCKD Disappointing stay from start to finish
It took 3 1/2 hours to be checked into my room. I was told every 30 mins that it would be ready within 30 mins. Then no text or phone call to let me know updates, I had to keep asking the front desk. Noisy fan in room kept me awake; robe in room wasn't replaced after first night usually not a big deal but after sleepless night it was frustrating. Wake up call alarm didn't arrive as requested. No access to ground floor restrooms upon early departure due to clearing. Understand they have a job to do but very inconvenient for early check out.
June 9, 2014
Rated 5 out of 5 by Sniper58 Great Place & Location
After a very ordinary stay at the Westin Sydney,
I was totally surprised how the Westin in SF went out of their way to make our stay an amazing experience, the room with its view was spectacular & the staff were so polite & helpfull,
Thank you Westin, we will return
July 8, 2014
Rated 5 out of 5 by Dannie65 Great stay, great Location
The hotel and staff were excellent. Nothing was too hard for the staff and the hotel was warm and welcoming.
July 9, 2014
Rated 5 out of 5 by Angels27 Great Hotel
This was a great hotel with a great staff. We had a great room with a great view of the city. We walked to the Giants baseball game and ate at the hotels resturant Maso, very good food and great service. The GM is great guy, and will go out of his way to help you.
July 4, 2014
Rated 5 out of 5 by miffy103 thank you
it was a great stay! will see you soon!
July 9, 2014
Rated 4 out of 5 by JoshMo1969 Friendly Staff/Great Location
Upon check-in, I was greeted with a friendly, smiling face that upgraded us to a room higher up with a view of Market Street down below.
My only complaint would be that there was a dirty coffee mug with old tea and teabag, and the ice bucket was full of melted ice water left over from the previous guest in our room which the maids should have cleaned or taken care of.
Love the bath soaps and lotions!!
The hotel is in a perfect location, centrally located to everything imaginable with tons of restaurants, shopping and transportation.
I found the hotel parking to be a bit pricey, and found there to be a couple parking garages across the street and around the corner for half the price.
April 15, 2013
Rated 2 out of 5 by THall73 Second time not as nice
I chose to stay here based on prior experience from two years ago. The service and staff responsiveness has diminished considerably. I needed luggage assistance when I arrived and no one offered to help or could even be found. Valets seemed more interested in pushing limo car service instead of assisting customers. The room I had this time as opposed to last time was very average. I also don't like that Westin has removed glassware in lieu of plastic cups. This has devalued your brand in my opinion. I will not stay here the next time I'm in SF and I'm not sure I will continue my Starwood affiliation.
April 26, 2013
Rated 5 out of 5 by KThing Great Location
I stayed there last summer and that's the reason I stayed there again.
July 7, 2014
Rated 5 out of 5 by CindyC58 Great location, great rooms
Went to San Francisco for the Fourth of July. They gave us a room on the top floor. We were able to see all the fireworks from the comfort of our room.
July 6, 2014
Rated 5 out of 5 by Maggie55 Large & very comfortable rooms.
Upon arrival staff was quite helpful and very friendly. Room was excellent with everything we needed. Although we didn't make use of the spa or fitness areas it was nice to know they were available. Near Union Square shopping and restaurants and cable cars the Westin on Market was perfectly located. We realize the hotel was going through renovations however, we waited almost 30 mins in line to ask the Concierge a simple question about the hotel shuttle to SFO. Neither the doormen or registration desk had any answers for us. It was a Saturday afternoon with only one person working the Concierge desk.
October 13, 2013
Rated 2 out of 5 by SPGCritic Disappointing to Westin Brand
Overall ambience and environment is what you would expect for this Westin. What you would not expect is your toilet not to work throughout the stay having to continue to fill it with water in order to flush. Nor would you expect your housekeeper to ask you 3 different times on multiple occassions within a two hour period before 9am when you are leaving. Overall very disappointing to say the least.
February 16, 2014
Rated 5 out of 5 by va563 Great view, comfortable and professional room!
From the 14th floor, I could see straight down Kearny street - incredible view. Will ask for a higher floor next time, though, I hear the foggy view of the Golden Gate is breathtaking!
The robes and bed are wonderfully cozy, the coffee, ethernet, and desk well-suited to start the workday. The gym was small, but good enough for some quick morning cardio. Having to pay for WiFi was disappointing.
Room to improve: Leg press machine in the fitness center, make the WiFi free, make it so that SPG guests don't have to make several phone calls to ensure they get the free WiFi.
April 25, 2014
Rated 4 out of 5 by thehof Did not recognize platinum status during stay
I recently completed the platinum status challenge during my stay (on the 1st night) yet did not receive any recognition for it. I talked to the front desk about it and they said to call in to customer support, I talked to customer support and they said it takes a week after my stay to process the status, and I should talk to the hotel staff about it. I think this is poor customer service, achieving this status is/was a great opportunity to further build customer loyalty when someone achieves such a milestone, and to let it pass as if nothing happened was very disappointing. Not only did I achieve this milestone, it's still not being recognized during my stay, frustrating to say the least.
November 13, 2013