Rated 3 out of 5 by EulalieMS Disappointed
I travel for business at least once a week. I have come to expect certain qualities in a Westin. The hotel is lovely and very conveniently located. My review would have been a 5 except for one thing. As an SPG member, I loved my room location on a higher floor and a corner room....HOWEVER, for some reason this is the area that is slated for room cleaning beginning at 8:00 am on the weekend. Starting early that morning, the staff was extremely loud and disruptive..as if no one would be sleeping in on a Saturday morning. Why would you have specially marked rooms for reward members and then start the cleaning there? It went on all morning. The mantra at Westin is that your weekend can last longer at Westin but what's the point when you're awakened early in the morning??
July 13, 2014
Rated 5 out of 5 Staff were outstanding
We stayed for 4 nights in late October. From check in to the ride to the airport staff were friendly and helpful. As SPG members we had a great room on the 35th floor. We live in Boston and wondered if we would be able to get home because of Hurricane Sandy. The front desk check on room availability and said "just let us know what you need"
The location was great - half a block from the BART and even closer to trolleys.
I will absolutely stay here the next time we go to San Francisco and will look to stay at Westin Hotels elsewhere.
November 2, 2012
Rated 5 out of 5 by sleighto Amazing hotel!
This is our second stay at this Westin and it was just as great this time as the first time. Our room had an amazing view with floor to ceiling windows overlooking the City and on to the ocean. The location absolutely can't be beat for shopping, museums, travel options (trolley cars, car rental, etc.), dining, pretty much anything you'd want is right there. The staff is unbelievably friendly and accommodating. Our flight was cancelled due to snow and they got us booked for an extra night in the same room. A beautiful, friendly stay!
February 15, 2014
Rated 4 out of 5 by allure1216 The location was perfect
The location was very convenient. F-line/bus stop was half-block away, BART/Metro 2 blocks, and all the restaurants and drugstores were around the hotel. A nice short walk to the cable car stops, Westfield Mall, and Union Square. I enjoyed the gym as well although wished it had more ellipticlas and a pool or jacuzzi. I found out later that we could get a day pass to Sport Club LA in Four Seasons Hotel next door as well. The hotel staff were all kind and professional toward my inquiries and requests. AND the bed was SO comfortable!!
September 7, 2012
Rated 4 out of 5 by MOTAI56 good location,
Good location to access to SOMA area, and convinient to shop and dine.
October 9, 2014
Rated 5 out of 5 by ALESSANDRA13 Superio customer service from Charity Edwards front desk
I was absolutely amazed by the superior service from the front desk agent Charity Edwards, she just not only accommodate my needs during my business trip, and she also notice my actual distress I had at the moment just by listening to clues. She was amazing with her perception that I was not okay that day and went above and beyond her reach to make me feel like home. People like her deserves to be part of a management team in order to pass this knowledge how to care about the guests to the rest of the team. Congratulation Westin Sao Francisco Market place, you have an asset in your team and make sure you pass this message to the directors and CEO, she deserves everything good. God bless her for making my days during my stay better! Superior customer service!
December 28, 2013
Rated 5 out of 5 by MochaMamaMimi Downtown hotels always more expensive - this place made it worth it
I spent days trying to find a hotel that met all of my needs for a recent business trip, and the only one this Westin didn't meet was cost -- but all downtown hotels cost a lot more than similar ones in other parts of the area. In the end, I chose it for convenience & other practical reasons, and was glad I did. Location is awesome, and our room & the facility overall were great. The only glitch in our stay was a 6am fire alarm that forced us to walk down 18 flights of stairs. Staff reaction/assistance was little to none, so thank goodness it was a false alarm. If the hotel had offered a couple of free drink tickets or room discount or other nicety to make up for the inconvenience, it would have gone a long way in eliminating our annoyance over the incident.
October 19, 2012
Rated 4 out of 5 by BdayGetaway Inaccurate charge on my bill/Otherwise, hotel very nice
I've stayed at this hotel before, and I like the style and cleanliness of the hotel, and I really like the proximity to Union Square and the Financial District. Tried the bar/restaurant, this time, and the food was pretty good there, as well. Service seemed hit-or-miss (one extreme or the other). Either, the service was lacking, or the staff (sometimes, the same staff at a different time) was going above and beyond. As to my title, the hotel sent up a welcome tray to my room (was there for a birthday getaway), but there is no refrigerator and I had already eaten. I put the brie in the mini-bar, and as is often the case, the hotel charged for mini-bar items as though I'd actually consumed anything. I know this can happen, but I wish there were a better way. Leaves a bad taste in my mouth (no pun intended).
August 12, 2014
Rated 5 out of 5 by IP212 Awesome Hotel Staff
My first time staying at this Westin; what an awesome experience! It was girls night out celebrating a birthday. Superb service at check-in by Charity, fantastic room with mesmerizing view, and the restaurant food-AWESOME (we arrived late, tired, and famished, therefore seeking something convenient but not fast food; the pull from the lounge lured us into MaSo's where the five of us were 100% satisfied we made the decision to eat in. Fantastic room, terrific food and awesome staff-a winner in our book and we'll be returning.
January 26, 2014
Rated 5 out of 5 by MikeB19 Great Experience
Our stay at the Westin Market St in San Francisco was absolutely amazing! We flew in early, and asked for an early check in and they were very accommodating, and gave us a room with a view. It was our anniversary, and they sent up champagne and chocolates.
The hotel is beautiful, the food was excellent and the service was very good. The staff was very helpful in guiding us to our destinations.
September 13, 2014
Rated 3 out of 5 by MattR good hotel but avoid during conferences
Hotel was incredibly busy due to the Google I/O conference and as such was not great value.
There was nothing wrong with the hotel as such but with high occupancy the rooms were incredibly noisy with sound coming from every direction, music playing late into the night, loud TVs, people knocking on doors in the middle of the night. A bit like a cheap motel.
I didn't manage to get breakfast because in the week I was there there was always a queue.
As I said, I think 100% of this was due to the fact the hotel was full to bursting so it might be worth checking if they are serving a conference before booking.
Apart from that the hotel was the usual high Westin standard with the only caveats being
* small bath / low shower
* poor TV entertainment - not their fault
July 4, 2012
Rated 3 out of 5 by Lslo Expected a little more for the money...
Stayed for 2 nights for my daughter's birthday. I requested joining rooms for my daughters and myself when making a rsvp, but didn't get it when I checked in so we had to wait until 8pm to get the joining room. There was no paid movie available the night we planned to watch a movie. We valet our car but it had such a small entrance area that it was very crowded, besides being off a very busy street. I was also surprised that there was no bathroom in the lobby - had to go all the way up to my room. Otherwise, it was okay.
May 6, 2013
Rated 4 out of 5 by Clesson Thanksgiving week stay
This hotel is very wonderful, we had a great view, the room was very clean, the toilet is very powerful, when you flush or when other rooms flush on your floor level or above and below levels, you can hear it a mile away. The front desk was very fast , courteous and helpful. The location is excellent and within walking distance of everthing. One caution is do not get a room by the elevators, it may sound like traffic, except by elevators going up and down. We were put in a room the first nite and got moved the next day.
November 27, 2012
Rated 2 out of 5 by Beachbum25 Extremely disappointing experience
I have never had a bad experience at an spg hotel until the other day. I have never complained before about service but I have to say this was ridiculous. First I had to switch rooms because my door was split so it stuck and was difficult to open and my phone didn't work. Then when I tried to get my car valet didn't answer for 20 minutes so I went downstairs to get my car the "valet" guy finally took my ticket and said he would get my car another 20 minutes later. 10 minutes later and my car still not there he said my car charges would be taken care of which they weren't and he turned out to be a doorman. I ended up taking a cab as well that night and was late meeting my biggest client and almost losing the account. I will not be returning to this particular location.
March 31, 2013
Rated 4 out of 5 by Vancouver2012 Great location
3rd time staying here.
Pros: upgraded to SPG room on high floor for 8 night stay; larger room; great views. Responsive housekeeping mgr: called to let them know about wine stains on carpet - he called back right away, explaining they were aware & offered to move to another room. Great location.
Cons: hidden business centre (no signage) - messy too. Room housekeeping: very dusty/dirty phone jack in bathroom (ewww), coffee (?) stains on door frame never cleaned. Had to line up to check out (TV n/a). No free wi-fi.
March 21, 2012
Rated 5 out of 5 by Erin71 Amazing Service
What can I say, from the time my family arrived to the time we had to pull ourselves out of our "Heavenly Beds" we were treated like royalty, I love that you made my daughters feel so special for their birthdays with the yummy mini bday cakes that were delivered to our room. They LOVED it and I was able to try a little bite for myself as well.
I wish I could remember the young lady's name who checked us in she was very friendly and warm.
Needless to say when we visit SF again will definitely stay with you again!
June 24, 2013
Rated 3 out of 5 by Dhallum Not happy
I heard great things about this hotel prior to staying. When I arrived was greated and treated very kindly. Room looked nice on 35th floor. Great view. My complaints are that I was put very close to elevators and could not sleep because of noise from operation of elevators constantly through night. It was horrible. My only other complaint was having to pay 56 bucks to park my car in the hotels valet parking? Never heard of such a thing. And tipped attendants on top of it. 330 bucks for one night down the hole.
March 25, 2013
Rated 5 out of 5 by Birthdaygirl24 Amazing experience!
What a great experience! I went to the Westin to celebrate my birthday and I was treated like a princess. The front desk (I believe his name was Branden) saw my ID and noticed it was my birthday and had a bottle of champagne and a card wishing me a happy birthday. What a treat! I was also sent a complimentary slice of chocolate cake and chocolate covered strawberries. Unbelievable. The view of the city from my room was breathtaking (room 2906) and the bed was so comfortable. I really liked the robes that were provided too. The double shower heads felt like heaven and I like how the room and living room area were disconnected from each other. Overall, incredible experience. I will definitely be back and highly recommend this hotel to every one who wants to visit San Francisco!
August 26, 2013
Rated 4 out of 5 by Mtr14 Comfortable hotel centrally located
Located very centrally near Union Square in San Francisco, this is a great location for conferences which are all held a short walk away and for tourists wanting to explore San Francisco city, without being located in the busy tourist areas.
September 25, 2014
Rated 5 out of 5 by Purrminator Location, comfort, staff
The bellman, front desk, concierge, service express were all professional and courteous.
Any little request we had was met with immediate attention, the room was clean, the bed truly IS heavenly and the location was a nice distance for us. We didn't want to be right near Fisherman's Wharf-we wanted to walk there and take cable cars and explore on the way. The lounge was nice with an upscale yet relaxed feel. I'd book again and being in hospitality, I am VERY picky!
Thanks! Susan-New York City Hotel Concierge
November 9, 2013
Rated 5 out of 5 by Nickname8 Very nice hotel
The location is great and the hotel lovely and comfortable. My mattress was a little too soft, getting old and saggy. There were three of us staying in the room but it took a couple of days and reminders to get 3 coffee cups and packets of coffee.
One problem is that at the entrance to the hotel walking through the car traffic is unsafe. This needs to be re-designed so pedestrians and cars have separate areas. This is an accident or many accidents waiting to happen.
August 1, 2014
Rated 4 out of 5 by GrandmaOJ Excellent Front Desk Employee...Questionable Housekeeping Staff
The best thing about our stay was being greeted by name & remembered from previous visits by Solara at the front desk. Her warm, personal greeting was exceptional! She also made sure we had a room that met out needs.
Not sure what the problem was with housekeeping. Our room was not cleaned on 2 of the days & one day when we returned after being out all day, our door was left ajar. Had to call for clean towels on the days the room was not done. That should never happen in a hotel with such a high reputation.
December 31, 2012
Rated 5 out of 5 by gt13 Excellent Anniversary Stay
Hotel was fantastic. They upgraded us to a very nice suite. Staff went above and beyond - they read on my file that it was my anniversary and sent up complementary chocolate strawberries and champage. Concierge was super helpful and friendly. Overall excellent stay. I do wish they had staff outside to help hail taxis as it is extremely hard to get a cab in evenings. From what I saw all hotels in area have difficulty getting cabs so no just Westin issue. Overall highly recommended and excellent experience
August 27, 2012
Rated 4 out of 5 by UrsNZ Great Spot
Good Location, Hop On and Off City Bus Tours stops right outside the hotel. Concierge can organize tickets. Friendly and approachable.
September 30, 2014
Rated 5 out of 5 by Brandi105 Great stay at Westin 3rd & Market
I've stayed at this hotel a few times in the past, but this is my first review. This weekend we stayed and had a GREAT room, lots of space for an SF hotel room, a great view, the staff was so friendly and helpful. Westin was a few blocks from a Marathon start/finish line and they had towels & water for the runners staying with them upon return. It was such a great gesture and I loved knowing they cared about what was happening around them. Will definitely be back!
July 28, 2014
Rated 5 out of 5 by HotRods Nice for a Relaxing Getaway
My husband & I thoroughly enjoyed an overnight "Staycation" at the Westin SF @ Market Street -- a refreshing getaway that exceeded our expectations. As Bay Area locals, we took this opportunity to relax like tourists -- enjoying the hotel's amenities, dining out, attending a Jazz concert, shopping & strolling leisurely around Downtown/Union Sq. area. Great fun!
Westin @ Mkt St is a modern, well-appointed property with "heavenly" beds & great all-around service -- an urban Oasis.
July 5, 2014
Rated 5 out of 5 by Bettyh004 Great Hotel!
I frequently travel to SF quite often and have never thought of staying here. Big mistake! This Westin exceeds expectations and is very willing to accommodate to your needs.
Status recognition was immediate upon arrival. Room upgrade with city sweeping views was a plus! Beds are truly heavenly, esp. after having stayed at a different chain for the past two nights. Breakfast buffet was plentiful with good variety. I would not hesitate to return. Definitely a top choice!
July 19, 2014
Rated 2 out of 5 by JY84 Room was excellent except...
I stayed in on the 36th floor, and had some amazing views of the city. However, room key did not work all of sudden at night and i had to make FOUR trips to the front desk to finally get it to work. Not a pleasant experience and there was no word from staff saying "Sorry" What's the point of having great room if the guests cannot get in?
September 11, 2014
Rated 5 out of 5 by xlioilx Excellent Service
The location of the hotel is great as it's located really close to Union Square for shopping and food. We were able to walk everywhere we wanted to go during our stay since everything was so close to the hotel.
The staff were excellent as well. Our stay was to celebrate our anniversary which we mentioned to the staff while checking in. They sent up a small bottle of champagne and one of the most delicious chocolate cakes I have ever had. They also wrote a congrats note onto a thin chocolate crisp.
December 12, 2013
Rated 2 out of 5 by Ocram Nightmare Reservatons System
We had nothing but problems when we booked 5 rooms for our family get together for a graduation event. We booked the first night using Starpoints, and booked the second night on a regular basis. The front desk did not link the two sets of reservations, which caused us to take 20 minutes at check in to clear up the confusion, and again another 20 minutes the next day when the linkage STILL wasn't done. We spoke to the hotel manager, who provided some accommodations, but we would never do this again.
May 28, 2013