Rated 4 out of 5 by Cat14 Floor 9 maid supervisor
Check in was fast and easy, bellman was helpful and attentive. We requested a regular fridge for our room and almost immediately one was delivered. The maid supervisor that was on our floor was SUPER HELPFUL AND KNOWLEDGABLE, even more so than the reception staff. She should be commended. I would stay here again, definitely.
July 21, 2014
Rated 5 out of 5 by HotRods Nice for a Relaxing Getaway
My husband & I thoroughly enjoyed an overnight "Staycation" at the Westin SF @ Market Street -- a refreshing getaway that exceeded our expectations. As Bay Area locals, we took this opportunity to relax like tourists -- enjoying the hotel's amenities, dining out, attending a Jazz concert, shopping & strolling leisurely around Downtown/Union Sq. area. Great fun!
Westin @ Mkt St is a modern, well-appointed property with "heavenly" beds & great all-around service -- an urban Oasis.
July 5, 2014
Rated 5 out of 5 by ShelbyAmanda Excellent location.
excellent location, so close to union square but far enough away to avoid the noise. close to transportation for an easy run down to Fisherman's wharf on the F line.
July 27, 2014
Rated 4 out of 5 by thehof Did not recognize platinum status during stay
I recently completed the platinum status challenge during my stay (on the 1st night) yet did not receive any recognition for it. I talked to the front desk about it and they said to call in to customer support, I talked to customer support and they said it takes a week after my stay to process the status, and I should talk to the hotel staff about it. I think this is poor customer service, achieving this status is/was a great opportunity to further build customer loyalty when someone achieves such a milestone, and to let it pass as if nothing happened was very disappointing. Not only did I achieve this milestone, it's still not being recognized during my stay, frustrating to say the least.
November 13, 2013
Rated 2 out of 5 by SPGCritic Disappointing to Westin Brand
Overall ambience and environment is what you would expect for this Westin. What you would not expect is your toilet not to work throughout the stay having to continue to fill it with water in order to flush. Nor would you expect your housekeeper to ask you 3 different times on multiple occassions within a two hour period before 9am when you are leaving. Overall very disappointing to say the least.
February 16, 2014
Rated 4 out of 5 by Starwoodregular Great location and features
I enjoyed my stay here over the 4th of July weekend. The gym is great, and the patio area has a fire pit for chilly SF nights. Most of the staff was friendly and helpful. Except for Dan the concierge. He was condescending and not helpful. He brushed me off a few times, even though I was trying to rent a car from the hotel. He also brushed off another guest who was looking for options to get to Fisherman's Warf. Other than that, I enjoyed my stay very much.
July 8, 2014
Rated 5 out of 5 by SanFantastic San Francisco's Friendliest Staff
We experienced top notch, 110% Star treatment from this hotel staff. From the first phone call with Solara before setting reservations,we knew that this hotel would exceed our expectaions. We were greeted by Lydia who helped ensure that our 25th wedding anniversary stay was the BEST. We dined in the new restaurant Maso and received great service from our waiter and the managers as well. We were welcomed every morning by the cleaning staff with huge smiles to make sure we had everything we needed for our stay. We highly reccommend this hotel! We will stay here again.
Thank you again!
May 31, 2013
Rated 5 out of 5 by AGoodTraveler Mini Bar Issues
The hotel was great overall. I will stay again. However, there was one issue with the mini-bar charges. I was charged for two items that I did not purchase. I have attempted to address them twice with no success. Given the nominal fee, it is not worth pursuing any further.
July 22, 2014
Rated 4 out of 5 by Bt32dog Great hotel for pets
Check in staff was very helpful and I was upgraded to a suite which was a bonus. Bags were promptly brought up to our room. We had our dog and the hotel has a nice little grass area that is convenient. Great location to walk anywhere in the city. Had dinner at Maso and the food was very good. Only issue was that we were leaving very early on Sunday morning (4:30) and no one in valet or front desk answered my calls for assistance. Normally, I carry my own bags, but with the dog and dog crate it was not possible. I had to walk down to get my own cart and then out to valet to give them ticket. Staff was there so not sure why phone was not answered. That said, I still think this is a great hotel.
December 2, 2013
Rated 2 out of 5 by DDCKD Disappointing stay from start to finish
It took 3 1/2 hours to be checked into my room. I was told every 30 mins that it would be ready within 30 mins. Then no text or phone call to let me know updates, I had to keep asking the front desk. Noisy fan in room kept me awake; robe in room wasn't replaced after first night usually not a big deal but after sleepless night it was frustrating. Wake up call alarm didn't arrive as requested. No access to ground floor restrooms upon early departure due to clearing. Understand they have a job to do but very inconvenient for early check out.
June 9, 2014
Rated 2 out of 5 by BarryB007 Watch Out
1.I was charged for a movie Friday nite while I was out at a dinner party. They told me they would look into it and call me back, no call.
2. I was charged $1.00 for a toll free call.
3. the doorman recommended a car service vs a taxi to the airport. No meter I was told and the charge would be $45 to $50. I was charged 60 plus tip, Ever time I went out and asked for cab they told me about car service and how hard it was to find a taxi. Once I asked for taxi and doorman told me car service would be "only" $20, I took taxi, the charge was 7 plus tip.I smell kick back to doorman.
June 24, 2013
Rated 5 out of 5 by joshawn Nice weekend in San Francisco
Upon arrival we were quickly greeted by staff to assist us for our room. The staff was pleasant and helpful in assisting us with our room. We checked in later so was not able to acquire a king room as requested, however, the double queen room beds were comfortable.
July 21, 2014
Rated 5 out of 5 by Mart50 Great central location. Clean facility and prompt service.
My family visited San Francisco to attend the Avon Walk for Cancer. The Westin Market Street location was in walking distance to great restaurants, China Town, and great shopping area. We had four rooms and they accommodated us right next to each other. We had great service, prompt attention. We plan to stay at the Westin Market Street again next year.
July 16, 2014
Rated 5 out of 5 by va563 Great view, comfortable and professional room!
From the 14th floor, I could see straight down Kearny street - incredible view. Will ask for a higher floor next time, though, I hear the foggy view of the Golden Gate is breathtaking!
The robes and bed are wonderfully cozy, the coffee, ethernet, and desk well-suited to start the workday. The gym was small, but good enough for some quick morning cardio. Having to pay for WiFi was disappointing.
Room to improve: Leg press machine in the fitness center, make the WiFi free, make it so that SPG guests don't have to make several phone calls to ensure they get the free WiFi.
April 25, 2014
Rated 5 out of 5 by businesstravel12345 Good experience
I’ve stayed at this location a few times, and all visits have been great.
Everyone is helpful, friendly, and accommodating. Great customer service – from the people at the counter to the bell hops to housekeeping.
2) Room Quality
Almost every time I’ve stayed, I was upgraded to an SPG-preferred room, which I was a little surprised about since I don’t have extremely high status. It worked out for me though! The rooms in general are very spacious, clean, and simple. I like this Westin location for that reason.
If you’re travelling for work and need to take the BART, this is the best location. It’s a block away from the Montgomery stop. I try to stay here for that reason alone.
August 28, 2013
Rated 2 out of 5 by jjames21 The hotel room was disappointing
I was expecting much nicer hotel room when I arrived at the Westin. The Westin is known for being luxurious and I did not feel that the price I paid for the hotel room was appropriate. I could easily hear weights being dropped in the gym and it disrupted my sleep. I am now going to be hesitant to stay at a Westin again considering this visit was awful. The staff was extremely friendly as always, but the hotel was very disappointing. I would not recommend this hotel to anyone.
June 28, 2014
Rated 5 out of 5 by calihopper2014 Brief Layover
I found myself in need of a hotel for two nights between business meetings in Palm Springs and Modesto. My room was not ready upon arrival (it was only 9am so no fault of the hotels), but the staff was very welcoming and able to check my luggage providing me with a phone call when my room was ready and a plethora of suggestions of things to do and see while I waited. There was a room service tray that sat outside my room that first day and the next, which seemed a bit neglectful, but overall that was my only complain by a fairly particular guest. The room offerred nice views, the bed/toiletries/amenities were all as to be expected from a Westin and I was very impressed by the size and variety provided in the fitness center as well as the breakfast buffet in the restaurant. I would definitely stay here again and would recommend it to a friend or colleague as well.
July 7, 2014
Rated 5 out of 5 by travelingpants30 The hotel
Amazing hotel from inside to out. Had an amazing view of the Yerba Buena Park.
July 23, 2014
Rated 4 out of 5 by MRS2301 Good value for the money
Good facility, well maintained, good service and great location. No pool and food is under par. Good choice for travelers seeking good value for the money.
July 21, 2014
Rated 5 out of 5 by mcmahls Fun
Ideal location to explore San Francisco
July 22, 2014
Rated 5 out of 5 by JHHV Great stay!
I live in the East Bay and came to the city to celebrate a friend's birthday. I had never stayed in this part of town, but was pleasantly surprised. I was greeted with a warm smile and felt truly welcomed by the staff. The accommodations were spacious and very comfortable. The proximity of the hotel to hip night life and venues is unmatched. I will definitely return for another stay. Thank you!
July 5, 2014
Rated 4 out of 5 by Sammyc My staying in Westin San Francisco
My wife and I had a very good experience of staying in Westin San Francisco. The hotel has a very good location.
July 20, 2014
Rated 5 out of 5 by ColonelScott Several Stays! Great Hotel!!!
This property is centrally located so you can essentially say it's in the middle of everything. The staff is friendly, personable and after several stays over the past 60 days I have become familiar with several of them. The rooms are spacious, clean, and quiet. The beds are comfortable and the walls are fairly thick. The front desk is fast so check in is a breeze and the lounge is comfortable and spacious. No complaints at all! I would suggest they reconsider pricing for wifi as it is very expensive. Starwoods members should not pay for for wifi. Always appreciate the bottled water in the room that is complimentary. I love this hotel and you will too! Thank you Simone and your well trained and attentive staff!
October 8, 2013
Rated 4 out of 5 by DaveL19 Great stay at a centrally located property in SF!
The Westin Market Street is a great place to stay if you've ever in San Francisco. Getting in and out of the hotel is not terribly difficult and the Valet service is always quick and on top of things. The check-in wait times are average but the friendly staff (Jennifer) is there to make things run as efficiently as possible. Some things to note are: the lobby lounge is brand spankin' new and soon enough so will be the workout facilities as they were under renovation when I visited in July 2013. The hotel is walking distance to the Ferry building, Union Square and Chinatown.
August 8, 2013
Rated 5 out of 5 by Susie55 Mrs.
We enjoyed dinner one evening and service and food was very good. We felt breakfast was just too expensive but found alternate places very close. It would be nice if there was just a little coffee shop for sandwiches at lunch.
July 16, 2014
Rated 5 out of 5 by knatribe Great!
Great hotel, great location, great service! Thanks
July 21, 2014
Rated 5 out of 5 by GoGators Great location, Great staff and comfortable rooms
Absolutely enjoyed our stay at this hotel. Upon arrival all the staff were friendly and welcoming (from the parking attendants to the front desk staff). Charity checked us in and she was extremely helpful and friendly.
Rooms are very comfortable with amazing views of the city. And the hotel is well located.
The professionalism of the staff on every level was outstanding. I mentioned in passing to the valet parking attendant the night before that I had to leave at 5am to catch my flight. I found out that morning, they had my car ready for me before I called to request it.
June 22, 2012
Rated 3 out of 5 by southpaw261 Inconsistent Experience
Great location and the room quality was very nice with comfortable setting. The service was below what I've experienced at other Westin properties. I was surprised to learn that Gold Preferred don't receive a free coffee in the morning and when they said I would receive free internet the charge showed up on my account leaving me to call them back after I checked out to have the charge removed. Service equals guests having a pain free experience, didn't have this with this Westin. I would try another Westin property. Interesting enough, the previous two night stay was at the Westin in Napa and it was a great experience. I just found the Westin San Fran to be inconsistent with other properties in the Westin family.
April 18, 2013
Rated 4 out of 5 by calitejana excellent hotel, minus the misleading view
My stay was absolutely excellent, courteous staff, and prime location; however, my view was absolutely terrible-- not what the pictures showed. I expected to have a view like the pictures, but my view was to an alley and directly facing offices that could see me if I had left the curtains open. I should have asked to change rooms, perhaps they might have honored it, but I assumed it was full and I just wanted to get some rest. Other than the view, I would absolutely stay again. Excellent food at the bar and again, very friendly staff outside in the entrance to the hotel.
November 4, 2012
Rated 5 out of 5 by CEBDEB Beautiful comfortable atmosphere
The hotel building, the staff and the accommodations for our meeting were superb. I would definitely put this facility on my list of places to return.
July 17, 2014