Rated 4 out of 5 by WF1971 Above and Beyond
During our recent stay we had our 90 year old grandmother with us and required adjoining rooms with one being handicap accessible, the staff not only accommodated this request, but also accommodated us for an early check-in. Although we were there only overnight, we had quite a few special requests of the staff, all of which were done quickly and with kindness. The staff at this hotel was excellent during our visit, and that made the trip.
July 21, 2014
Rated 1 out of 5 by DissapointedintheD Do Not Stay Here!!!
-Parking was backed up with only 1 attendent on Sat.., the wait was 45 minutes just to park. I parked my car myself it was a big arguement to cover it the next day. When the desk clerks were made aware of this they said "its not our problem, its a private co.!, snotty".
When we entered our room the carpet was badly stained and we could not change rooms because of over booking.
The shower head had been replaced with one that did not move and you could not aim it.
When we went to bed the thrermastat was broken and the heat was unbearable, the staff came up twice and could not fix the problem, we sweated all night beacese they had no other rooms.
The next morning in trying to get a little off our bill because of the problems the snotty front desk people again found it very hard to even give me $25 off my bill. So in the end all we got off the bill was $25 & my parking was $15 alone. When I complained about this somehow no manager was available.
This was a terrible experience and not a typical WestIn. I am originally from Detroit and it was very upsetting to see the type of people and parking sub contractor this hotel chain has hired.
May 23, 2012
Rated 5 out of 5 by travlinwoman Westin Cadillac Detroit
Beds very comfortable, rooms are large. Hotel very clean and well maintained. Several food options.
August 14, 2014
Rated 4 out of 5 by AugustHot Hot Room in August
The hotel was beautiful.
The problem was that our AC stopped working. It was 80F in the room when we called after midnight. They said they could fix it remotely and we woke up in the morning to 83F. It was a hot nights sleep - uncomfortable.
Desk clerk was not understanding/nor sympathetic upon checkout.
August 4, 2014
Rated 4 out of 5 by OhioMike14 Great Hotel ...but.....
I stayed overnight for a quick holiday get away. The hotel is very nice. The room was great, clean, and rather spacious.
The only problem was when I received my final bill there was an additional night of valet parking charged to my credit card. I was kind of shocked that the bill summary clearly showed that I checked out at 11:52 AM so how could I have an overnight parking charge? I called the hotel and was directed to another department where I could leave a message and they would get back to me within 3 DAYS!!!??!! I wish I could overcharge my customers and hold on to their money for 3 additional days. Now in fairness, perhaps the recording allows for weekends. On the same token, this is not rocket science and somebody at the hotel should be available and able to handle what is an obvious mistake at any time.
July 7, 2014
Rated 3 out of 5 by pretty11 Over price..didn't meet my expectation
Overprice!..will not return!
August 14, 2014
Rated 4 out of 5 by FormerDetroiter Good, but housekeeping needs work
Overall, we enjoyed our stay at the Westin. Staff that we dealt with were welcoming, friendly and accommodating. We loved the late checkout on Sunday. It was a beautiful space for our family gathering. On the downside: charging for internet in the guestrooms seems greedy. If less-expensive competitors can provide free internet, why not Westin? About the housekeeping: though we were out of our room most of the day on Saturday, we returned at 5:00 to find our room still not made up -- we had to ask. I really appreciate the free-standing makeup mirror, but BOTH sides need to be cleaned. I wrote "Clean me" in the grime on the magnifying side, but it was still not cleaned. And the bathroom vent was coated in something gross -- mold? Dirt? You can do better.
May 14, 2014
Rated 3 out of 5 by lb1234567890 bad valet
other than the fact that one of my 4 days there my room simply didn't get cleaned the biggest problem was you can never properly get your car out of valet in a timely manner. the first day I called 20 minutes In advance and I went down....no car. it came 10 minutes later. 2nd day I called 40 minutes early. I went down and still no car. on top of this someone I know simply gave their ticket to the valet window 30 minutes later than I had called Down and got their car 10 min earlier than me! 3rd day at 515am they made me late to the airport as I called down and still no car. it appears that Calling ahead of time is useless and the valet people are unorganized, unprofessional and incapable of just getting you A car so you can be on time.
June 4, 2013
Rated 5 out of 5 by douglas2 Great stay
Everything was great, room was clean and beautiful.
August 12, 2014
Rated 4 out of 5 by Carubba Westin Book Cadillac
Overall, experience was good, however, unlike prior stays at other Westin properties, this experience was not ideal. My restaurant experience was poor, inside my room, the coffee maker does not work, several electric outlets do not work and my auxiliary power cord was taken from my valeted vehicle.
August 2, 2014
Rated 5 out of 5 by Jeff68 Anniversary Night Out
Stayed at the Book Cadillac for our 20th wedding anniversary. We booked a deluxe city view room and it was very nice and matched exactly what was shown on their website. The hotel and the staff were top notch. Walked to Greektown for dinner and a little gambling and had a great time. The dinning in the hotel looked amazing but we did not make reservations so we went off site as I mentioned. We did not have the most ideal view from our room but it was ok, could see Comerica Park and Ford Field and unfortunately a few abandoned buildings too. We did make reservations at SPA19 for a couples massage the next morning and that was perfect. Nice professional spa with a great atmosphere. We will definaely stay at the Book Cadillac Westin again.
March 27, 2012
Rated 5 out of 5 by MusicChild Great Hotel
This hotel is great. Great location, great food and staff.
August 11, 2014
Rated 3 out of 5 by TravelDr Nice restoration
This was my second stay at the Book Cadillac and though nice I think that it is somewhat overpriced. Honestly I only stayed again because all other hotels in the downtown area were sold out. The valet wait time was excessively long and I often had to wait in excess of 15 minutes even after calling ahead. I did not receive a complimentary robe in my room as usual. In addition, on my second day I did not even receive clean glasses to use. I requested a late check out via the Internet and at check in however I was rudely harassed to leave early on my last day of stay. At this point I was too irritated to even complain and checked out earlier than planned. I doubt I would stay again unless rooms or reduced or no other comparable hotel is available.
September 3, 2013
Rated 4 out of 5 by Yan20 great features but lack of responsiveness
I forgot my ipad charger in the room, I called the same day at 10pm (we did checkout at 3pm), it took me 3 more calls and another day to finally have someone calling me back mentioning they were not able to locate the charger. This small issue writes off some of the very good quality of the staff hotel and features. As a GOLD member for the 4th years in a row I was definitely expected more service on this issue. Any commercial gesture will be welcome.
July 3, 2014
Rated 5 out of 5 by gg1973 Beautifully restored hotel
We stayed here for a wedding a few weeks ago and were quite impressed with the accomodations. Rooms were well appointed and large, brunch was lovely with a made to order omelet station and other delicious choices. It is an easy walt to Comerica Park. We will stay again when given the opportunity
July 28, 2014
Rated 3 out of 5 by karen224 could be better
Hotel has potential. Lounge should be open all weekend. cleaning cart left in hallway for 16 hours. room service left outside rooms all day/night. I was locked out of my room and called security which took 24 minutes. I called down for rollaway which front desk forgot about and it took 2 hours which was terrible at midnight.
the club lounge staff is excellent. The bell guys were very efficient. Restaurant is great/breakfast. also ebony and Ivory were both great!
June 26, 2014
Rated 3 out of 5 by Business29 Worst Maid Service Ever
Hotel is lovely as are rooms. Our room was supposed to be feather free but wasn't - it took 3 hours to fix and then every single day we were there they brought back the feathers and took away the foam. The last two days we were there they didn't replenish amenities and we didn't get washclothes either. It was aggravating beyond reason considering how much we paid for the room. Management kept saying they were going to "deal with it" but never did. Certainly not worth the money paid, although ROAST restaurant in the lobby is delicious.
September 18, 2013
Rated 2 out of 5 by armsky7 The standards of the manager was horrible.
I was really looking forward to my stay and when I arrived I checked the bedding and there was URINE STAINS that looked fresh on the mattress AND BLOOD ON THE TOP COVER! They weren't very apologetic. Plus they lost our luggage and had to wait for 5hrs.
July 30, 2014
Rated 3 out of 5 by Onenightretreat One night retreat
Chose to use SPG points to have a one night retreat while the kids were at camp. Check in was ridiculously long and the front desk was woefully understaffed at 5pm on a Friday.
The room was nice enough except for the carpet stains immediately outside of the door in the hallway and two in the room itself. No wine glasses in the room, but after calling the front desk, and being asked if I needed red or white glasses, two were promptly delivered.
Overall, just an average stay and felt there was no benefit to being an SPG Gold member.
July 28, 2013
Rated 2 out of 5 by Mea123 Double Charged
I have stayed at this hotel before and loved the service, location and treatment I received in the past. But I have contacted billing for my last stay numerous times to receive no response to the fact I was double charged. This has created a hardship for me due to the fact it was a birthday gift for a friend and I have now accrued overdraft fees for this account. The responses I was given was that it credited back to my account and then that someone would contact me by phone and email. I have yet to receive either correspondence.
October 29, 2012
Rated 5 out of 5 by HeyRBC An Urban Oasis
This was my first visit to this hotel. It will not be my last: It was ideally suitable for my needs, and those of my fellow 18 travellers from Toronto, visiting Detroit for the weekend. From the Valet's warm welcome greeting and smile to the delicious dinner at Roast to the comfortable bed and room. Of special note, the gracious service assistance of Sylvester, the concierge, this Westin will be top of list of 'go to' properties when I return to Detroit. An ideal location and central axis to all points of interests in the city.
September 23, 2013
Rated 2 out of 5 by Andrew2120 This hotel for a Westin did not meet our expectations or past Westin experiences.
Having grown up in Detroit. I had a lot of fond memories of the old Book Cadillac. My wife and I were looking forward to our stay for a family wedding. Unfortunately, the staff did not seem particularly friendly or helpful when we arrived. Additionally, after check-in we stopped in your Motor Lounge for a cocktail. The room was dirty in certain areas that we initially wanted to sit in and was never cleaned after an hour of sitting. We ordered room service late one nigiht and it was incorrect. We had to ask for a shower cap. Upon our departure, in trying to print boarding passes, the printer had no paper and we could not get any staff to help load paper. Finally, a nice yourg lady printed the passes from the check-in desk. Not exactly what we had in mind as an overall experience from a Westin.
May 27, 2014
Rated 1 out of 5 by JoaO This hotel allows havoc at all hours
In one day I was awoken by unruly children running and screaming up the halls around 7 am. Only to be awoken the next morning at 2:31 am with pounding on my door and screaming adults. The phone system either didn't work since no one answered, or the staff was idle. I had to get dressed to go to the front desk to get help, and found the young man at the front desk sitting on the ledge with his feet up. It took almost a hour to get the people either moved or removed. It may be my single worst hotel experience in over 7 years.
April 30, 2013
Rated 1 out of 5 by BostonTV This hotel is really dispointing
Could someone tell the management of Westin Book Cadillac that: a shower without body wash on first night is not practical; a shower without body wash on the second night is a proof of bad management; a continental breakfast without orange juice is not nice; a swimming pool witout changing room is not easy, especially when you have to cross the lobby in swimsuit; a spa that is always closed is not relaxing; a club lounge that is also closed is disppointing; a closed minibar with a key that you have to receive from the lobby bar is just something that makes noise during the night; a turndown service on request without chocolate is not a service; a concierge desk without concierge during three days is just decorative.... This is a full price reduced service hotel
March 31, 2013
Rated 4 out of 5 by Stever616 Excellent service
I wish I could remember the names of the individuals who took care of us. They should be rewarded. We had to "wait" in the lobby for all of 20 minutes to get our rooms after the stated check-in time. It was not big deal to us but the check-in girl was over the top apologetic to us, supplied us with breakfast vouchers for the entire weekend for all four of us, and gave us bonus points. Then while we waited, the conceirge came by and picked up the tab for four drinks while we waited. The hotel is beautiful and comfortable. We received similar excellent service in your restaurant and the bar late at night. If we had one gripe, it would be that the parking area in front (when you check in) is confusing and lacks room but this is a minor setback. Everything else was just perfect. We will stay again, please keep up the good work as we don't usually receive this kind of service anywhere else we stay when we come to town for a game.
Might I suggest that you put together some "stay and play" packages for games.
July 24, 2014
Rated 5 out of 5 by Goober01 Gorgeous hotel w/friendly staff
From arriving at the front door you are made to feel welcome. There was a line at check-in, but staff was very courteous. Was disappointed in the prices at the restaurant especially when staying an extended period of time. Also, did not like room being cleaned at 5:30 pm. Event food not tasty. Loved the security everywhere..felt safe
July 18, 2014
Rated 5 out of 5 by Erin20 Exceeded Expectations
After a long and delayed flight with an interview early the next morning, I checked into The Westin close to midnight. The guy working the front desk was very friendly and could tell I was exhausted and nervous for my interview. He went out of his way to upgrade me to a King Suite at no charge. The room was beautiful and all of the staff I met were friendly, kind, and welcoming. I am so thankful to have been welcomed so pleasantly to a city I had never been to before after a long and exhausting day of travel. I ate breakfast at the hotel restaurant in the moringn and the pancakes were delicious. Overall a relaxing and perfect stay! Thank you to everyone at The Westin who went above and beyond to exceed my expectations. Beautiful hotel, friendly and welcoming staff.
February 1, 2013
Rated 4 out of 5 by Maxiecoat They know how to make it right!
After traveling from Houston to Detroit for a conference being held at the Westin Book Hotel, I was greeted at the front desk with some real bad news concerning my reservations. More money was being withdrawn from my bank account than what was told to me when I first made my reservations. The result from that would have brought problems to my bank account (read between the lines). The Hotel worked with me and even gave me a free 25.00 meal. I really give props to the Hotel for making a mistake on their part forgivable!
May 9, 2012
Rated 4 out of 5 by GSBRQ Nice room, lovely hotel; some staff could be friendlier
Stayed here 4 days for a conference; overall, an excellent hotel.
Great location, many nearby attractions
Room was clean & very comfortable
Complementary bottles of water in the room
Desk had several outlets & data ports in front
Nice double-headed shower
Mini-fridge available upon request
Credit for each day you decline maid service
Room stocking a bit stingy (towels, tp, coffee)
Staff courtesy was hit & miss
Understaffed lounge; long wait for a drink
Few nearby dining options outside the hotel
June 13, 2012
Rated 5 out of 5 by Nels14 Excellent but Expensive Breakfast
Overall Stay excellent. Stayed at group rate, so the room cost was very low. Great Rooms. Great facilities. The only complaint is the Boulevard Room breakfast was only okay and way overpriced. Blueberry pancakes needed a lot more blueberries. No excuse, they were in-season in Michigan!
July 21, 2014