Rated 5 out of 5 by TxPlat Perfect Location
For the last 2 years, I have taken my wife to the Westin at the Domain for her birthday. This year was another wonderful experience. The location is great. With in walking distance to all the shopping and eating you could do in a weekend. Staff is friendly and helpful, the only minor issue is I had to ask for an upgraded room. Other than that, we had a wonderful time and will be there again next year.
May 21, 2012
Rated 5 out of 5 by Cindy73 Understaffed @ Peak Occupancy
We arrived on Thursday, Sept. 21st after a long week of out of town work and a long drive to reach this hotel. We waited for a prolonged period for bell help to unload our baggage and NEVER got spoken to or helped so we had to get a trolley and unload our vehicle and carry our own luggage up to our room. We saw only one person working the drive and clearly that is inadequate when the hotel is so busy.
September 24, 2012
Rated 5 out of 5 by Keith99 I'll stay again
I only stayed one night because I was in town for a seminar on Saturday. I arrived Friday night at 11:30 pm and the great service started with the valet. I don't remember her name but she was very pleasant and helpful even at that late hour. The young lady who checked me in was just as personable and when I explained to her that I had my wife and daughter with me but I was here for a seminar and asked for a late check out I was expecting a 1 PM time, she offered a 3 PM check out so my wife could take my daughter shopping until I was done with my seminar. That was a big help since my wife is not familiar with the area and didn't know what she was going to do the whole day while I was gone. I really appreciated that. The room was fantastic. I didn't get to take advantage of all the hotel's amenities but the next time I'm in Austin I will definitely stay here. Great service and location.
August 7, 2012
Rated 3 out of 5 by MissEllie Great Staff and Pet Friendly
The staff at this hotel is very professional and helpful. The only problem was that many "mishaps" happened on my visit. My hotel room was not cleaned, my air conditioner went out, and I encountered an unprofessional hotel operator. However, all of these issues were resolved and I even received a few "comps" to make my stay worthwhile. I will definitely be returning, and my dog LOVES this place.
July 18, 2012
Rated 4 out of 5 by HospitalityMaven Always Solid Experience
We have stayed at this hotel several times and always had a good experience. We only have two improvement comments. First, housekeeping quality is very spotty. Sometimes we get coffee packets and sometimes not, sometimes cotton swabs and sometimes not. Second, the coffee in the Urban restaurant is Starbucks Verona but not prepared properly as it is very weak - using too much water in the mix.
April 30, 2013
Rated 5 out of 5 by SPCALC Comfort & a shopping oasis
Greeted with the best refreshing flavored water at arrival. Staff is helpful & attentative. Upper management must treat them well, because they all seem to truly enjoy their job and it reflects in what they do! Hotel is sleek, clean, & inviting. We stayed a week & enjoyed every minute! Great food & shopping walking distance away ~ even though we took the hotel shuttle most of the time! :o)
August 14, 2012
Rated 3 out of 5 by drz40 Thie hotel is overpriced for the quality and level of service
This Westin is simply overpriced. I do not shy away from paying a premium for a nice hotel. This hotel is a basic conference hotel with basic amenities. The small workout facitlity and the dirty carpets in the hallways were below expectations. I requested a fax to be sent to my office and it simply never went our, no apology was offered. All below expections given the price of the hotel.
December 3, 2012
Rated 4 out of 5 by Rquaid Always a great stay.
The Westin at the Domain is always a nice stay. The rooms are always clean and quiet. Ask for a room facing the Domain center, otherwise your view is miserable.
The bar area is also nice and the staff keeps everything in order, despite the fact that the hotel is always busy.
The only problem is that the hotel charges for WiFi. Shouldn't this be included in a full-service hotel's rate?
November 20, 2011
Rated 5 out of 5 by GMRetired62 Excellent Experience
As someone with a career in senior hospitality management, it was a truly an engaging experience to enjoy the positive attitude of the hotel staff and experience the empathetic listening skills the staff repeatedly displayed. The Westin Austin at the Domain is a beautiful property however it is the friendliness and professionalism of the staff that distinguish it from its competitors.
August 8, 2012
Rated 5 out of 5 by Michael64646464 Typical Excellence
Staff was friendly, location was great, room was comfortable as usual for a Westin. Great place.
February 10, 2014
Rated 4 out of 5 by ColDave Sean and the Team
The Restaurant still needs work but the efficiency, great attitude and ability to make your day ok is why I keep coming back and back and back. Sean and his front desk team deserve alot of credit and recently Lorinda made my day with a nice upgrade after a long and tiring workday. They treat you like you want to be treated and deserve alot of credit. Others should take note!
November 18, 2011
Rated 5 out of 5 by Thankful2013 Great Experience
I had a great time while at your hotel. The staff were all very friendly and helpful. The location was fabulous. Closer to restaurants and shopping. There was even a shuttle that too us around to where ever we needed to go. The hotel dining was great too, lots of food for the price which was very competitive. I would recommend this hotel to anyone visiting Austin. Thanks!!
May 2, 2013
Rated 3 out of 5 by jschaff1 Beware of Conference Rates
The staff did not explain to our conference guests that we would not be earning SPG points for our visit due to a group rate. I specifically inquired about the spg points and it was never mentioned that the points actually wouldn't count. Most hotels will allow points for group stays. The facilities were nice but this was left very unclear by the manager of the hotel.
February 2, 2012
Rated 4 out of 5 by sg5858 Wirelese Internet & Fragrance Use
Wireless did not work the entire time in my room and had to use own. Staff was to send a monitor by room but unsure if it happened.
My wife who was with me is highly allergic to fragrances. Hallways and lobby heavily scented with fragrances, multiple lit candles, etc. Should be aware of number of people with multiple allergies. She will not attend with me again.
July 29, 2013
Rated 5 out of 5 by Drew225 Great Hotel
This is what I expect every time I enter a Westin. Kind of helps that it's brand new, but every element met the standard that one expects from the Westin brand. I go out of my way to stay here when the rate is right, though sometimes it's just too much to justify to be so far from downtown.
They're clearly doing something right, though, to keep solid occupancy.
June 1, 2012
Rated 4 out of 5 by cjmami Great location, but not for SXSW
The hotel itself is wonderful, clean and spacious. It's location was both its greatest and worst asset for SXSW. While free from the overcrowding or loitering of SXSW attendees, it also was too far for the long days associated with it. The hotel was lovely, spacious and had a modern feel to it. Ultimately, it's location on the Domain will have me returning!
June 6, 2013
Rated 4 out of 5 by MeanMichi Very Comfortable
Let me start off by saying that the only reason I gave this hotel 4 stars instead of 5 is because of the internet. I don't understand why they think charging almost $15 a night for internet is acceptable when you are paying $200-300 a night to stay there. I can stay somewhere much cheaper and have free internet.
The location wasn't too bad. I don't like the distance from the airport, but once there you have a lot around you to keep you busy,
That said, mostly everything else was excellent. The beds are extremely comfortable, the pillows are fantastic, and the shower actually had hot water and water pressure.
The fitness center was acceptable. The equipment seems to be needing to be replaced as only 1 elliptical barely work and the other not at all.
The hotel keeps a floral fragrance throughout the public walk areas which aggravated my allergies.
All in all, I would stay here again if I was cursed to have to return to Austin.
April 25, 2013
Rated 5 out of 5 by Waldie The hotel staff was great!
From the young men driving the shuttle to the wait staff to the front desk personnel, everyone was extremely knowledgable and friendly. Their recommendations for food and shopping were spot on. The maids greeted you in the hallways. It was an extremely enjoyable stay because of the total staff at this hotel. The rooms, retaurant & bar were great too!.
August 5, 2013
Rated 4 out of 5 by Fawaz47 In Room Dining needs work
On two occasions we ordered In Room Dining through service express and both times we had a poor experience. The communication between the service express associate and the kitchen and / or the in room dining attendant is severely lacking. The attendant who delivered the order lacks the aggressive hospitality skills, she seems uncomfortable and robotic. When we called service express after the first day's delivery, the lady was apologetic and comped our meal, a nice gesture, but all we wanted was to get the food we ordered/ expected. The second day we did not bring our issues to anyone's attention.
On the brighter side, Shaun the Front Office Manager was outstanding, this gentleman gets it, he understands service and guest satisfaction. He is gracious and accomodating. He listened to our needs and went out of his way to accomodate our needs.
We visit Austin three to four times a year and because of Shaun we will return to this Westin.
August 1, 2012
Rated 5 out of 5 by BillyBobb Your staff was Incredible
I work for Starwood and have stayed at many of our hotels as an employee guest and I have to tell you that in the 32 years I have traveled around this Hotel was the best ever. Your staff was so friendly and accommodating and they went out of there way to make my stay enjoyable without even knowing that I work for the same company.. Thank you so much
January 1, 2013
Rated 4 out of 5 by barry28 Wonderful stay!
Wish our stay could have been longer; we were in Austin for 1 night and we were treated so well. Courteous, professional staff and the room was clean and comfortable. I want to recognize Tammy at Urban Grill for her friendliness, going the extra mile and for truly doing an outstanding job! We will choose this hotel for future stays in Austin!
June 23, 2013
Rated 3 out of 5 by Timeoff Hotels key cards are deficient
within a 24 hour stay, the card needed reactivation 3 separate times. card was not placed near cell phones, other cards, etc. Flat didnt work effectively. Went the assigned room is a distance from the front desk, it is a negative that shouldnt be encountered at this level. If i were paying with lower tier hotel chains, possilby, but not here.
February 15, 2013
Rated 5 out of 5 by Jay09 Perfect Hotel for my business trip.
The Hotel is a prefect location for my business needs. The service is great and I am always impressed with the staff. They are professional and friendly. They make you feel like part of the family. I appreciate that after a long and busy work day.I would recommend the Hotel for business. I have enjoy my many stays and will continue to do so.
June 18, 2012
Rated 1 out of 5 by Kangaroo No heating and no hot water
The staff was not friendly when I checked in and even though it was after midnight it took them a while to assign me a room. The heating did not work in the room and there was not hot water the next morning to shower.
January 11, 2014
Rated 5 out of 5 by Shopster Taking a Break From Shopping!
My family and I enjoyed a long weekend at this property while on an intense shopping spree in San Marcos. Everyone from the desk clerks to the waiters to the bellmen were incredibly friendly and helpful. The pool and hot tub were just what we needed to ease our tired muscles. With great shopping so accessible, we will definitely stay again!
August 15, 2012
Rated 3 out of 5 by Mary68 Good Local/Terrible Front Desk
Made reservations for an office outing weeks in advance. Had to modify rooms, when we checked in one of 5 rooms were ready. We finally got our last room at 6PM, the whole thing was a mess. No one ever said sorry, can we hold your luggage, poor attitude all together. This was supposed to be a treat to my staff....not wait all day for rooms.
May 6, 2013
Rated 5 out of 5 by Mombeaux61 Great experience!
It was our wedding anniversary and the staff upgraded our room and gave us other amenities. Our room was beautiful and very neat and clean. The staff at the front desk was wonderful! They also gave us a ride on the shuttle to the restaurant for dinner. We will definitely stay here again. Thank you for making the evening so special.
February 3, 2013
Rated 5 out of 5 by naznc Nice hotel with great service
Really quite surprised how good this hotel was in comparison to other Westin properties. Definitely newly trained staff here. Lots to do nearby in terms of shopping etc..but about 10 miles away from the university area and even further from downtown and the water. The a/c was loud(ish) in the room. Other than that was very nice!
May 8, 2012
Rated 5 out of 5 by TIKVA1231 I LOVE THIS PLACE! :)
I JUST WANT EVERYBODY TO KNOW THAT I LOVE THIS PLACE.
WE ( MY DOG BeLLa + I ) HAVE BEEN STAYING HERE FOR OVER A YEAR NOW + I TRULY CONSIDER THIS STAFF PART OF MY EXTENDED FAMILY! I CAN NAME YOU THE NAMES OF EVERYBODY THAT WORKS HERE FROM SCOTT AT VALET TO TINA IN HOUSEKEEPING! :)
KEEP UP THE GREAT WORK! XOXOX.
CaNdI + BeLLaBoO
May 29, 2012
Rated 5 out of 5 by Pamela29 This hotel thinks of everything!
I travel to Austin almost every weekend and this is the only place I will stay. They have literally made it so guest friendly that if it wasnt for the great location of The Domain, I wouldnt find the need to leave the hotel during my stay. The staff is great, the rooms are always in perfect condition and the views are amazing.
May 16, 2012