Rated 4 out of 5 by Llanolady Outstanding service!
I would not hesitate to stay here again. The hotel and room were impeccably set up and comfortable. We had minor housekeeping issues which the staff solved quickly and efficiently. We brought our 2 small dogs, and the staff welcomed them warmly. I applaud the easy dog-friendly policy. The only negative I will mention is the walls seemed quite thin for a newer hotel. You could definately hear what was going on outside your door. But all in all, our experience was pleasant and positive.
October 20, 2013
Rated 5 out of 5 by Alec07 Pleasantly surprised.
Having normally selected other SPG hotels, I was pleasantly surprised by the Westin Austin. The staff was incredibly help full from the bottom up. Great lobby with adjoining bar/restaurant. As an SPG Platinum member, I was upgraded to a great executive room. It's what I expect when I stay at the SLS in Beverly Hills but this was right up there with that. I made it a point to speak to the manager about how great my experience was and that I would come back and more importantly ensure that my friends and family knew they should stay there as well.
October 17, 2013
Rated 5 out of 5 by 92vette Great features
Great staff in all departments and beautiful lobby and bar/restaurant.
October 15, 2013
Rated 5 out of 5 by Travelerbusiness Very Nice hotel
I recently stayed at this hotel for a trade show. The staff was very friendly and the hotel is very nice. I would highly recommend this hote.
October 11, 2013
Rated 4 out of 5 by rvir76 Good for business travel
I had a really good stay, had a bit of a rocky start with the room they assigned first, it had a big stain on the carpet, but as soon as the receptionist found out I was changed inmediately to a different room that met my expectations. We had an event in the hotel and the attention of the stuff was superb, very accomodating and everyone in the event had only positive comments. Will definitely choose again when going to Austin
October 11, 2013
Rated 5 out of 5 by JEFFREYK Nice rooms, service and lounge/restaurant
Rooms were nice, property is new and designed well. Retaurange/lounge is good. Only issue was with the concierge, which was never around.
October 6, 2013
Rated 2 out of 5 by tyhghfdffg noy impressed
no internet, lights out in rooms
October 4, 2013
Rated 5 out of 5 by Bracks72 Wonderful Experience
All of the staff made this a wonderful experience. The location was perfect for our needs. As a Starwood Platinum member I would not hesitate to stay here again.
September 25, 2013
Rated 5 out of 5 by ryty50 fun
great weekend fun, food, & shopping!
September 15, 2013
Rated 4 out of 5 by Erez131 Very Nice - gym/dining average
Very nice new hotel. Ashley at front-desk was very kind. Recognized my Gold status and upgraded the room and recommended very good restaurants in the area.
The gym can be better kept. There were no clean wipes for equipment. TVs are not well-placed.
But all in all a nice location outside downtown Austin.
September 3, 2013
Rated 5 out of 5 by JP83 Great for the family
Stayed here for one night and was delighted to see how close it was to the shopping center (The Domain). Tons of stuff for the family to do and the staff was very friendly. Great platinum status recognition.
August 27, 2013
Rated 5 out of 5 by David327 It met our needs.
The hotel was close to our daughter who we were visiting in Austin. It was close to shopping, sights as well as a BMW motorcycle dealership...always a good thing! Finally, although I wasn't willing to stand in line for several hours for BBQ at a hyped joint, we got an excellent recommendation from a very knowledgable concierge. We were very pleased with the location and the staff. We'll stay here again.
August 25, 2013
Rated 5 out of 5 by Duke1 The plushest beds ever
A sense of richness surrounds you as soon as you walk into the Westin. The executive room was spacious, simple but laid out with modern and tasteful furniture. The king side bed was so plush that all I did was sleep in all day. No regrets.
August 24, 2013
Rated 5 out of 5 by Michelle1234 The hotel staff is accommodating and friendly
When we walked up to the hotel we were greeted by a friendly and available staff. The desk staff was just as friendly and accommodating (to a few room extra's that we needed during this particular stay). The hotel was beautiful and very clean. The main area off the lobby in both directions (bar and the sitting area) had great atmosphere. It was a good feeling walking in. This is a great hotel, with obviously great staff.
August 23, 2013
Rated 5 out of 5 by Alyson Had a wonderful time
It was a "stay-cation" for me, my three sisters came in from Lexington and Fort Worth, Texas.
Each individual staff member was accommodating, the room service breakfast was served hot and tasted delicious. Every staff member of the hotel always responded with "my pleasure" which was so appreciated.
It was a "Sister Weekend" and we loved having picnics in our room, laughing with games we played and enjoying the pool facilities at night.
The location was excellent and the facility was sparkling.
August 19, 2013
Rated 5 out of 5 by HOwZzaT Great staff and property
Front desk personnel vary from property to property, but this Westin has a superior FD team. Shawn the FD Manager created a solution after only 1 discussion, that had taken 5 phone calls and bouncing around from dept to dept which was greatly appreciated! Also Dee saw to it to help solve some minor needs, in a very major way, looked after, checked in to see if they were solved and all with an interested approach.
The ONLY small issue is parking, the spaces to the sides of the hotel are so ridiculously small that people end up ignoring the markings and parking wherever. AND there seemed to be a general and constant lack of space availability for guests, would that be a good thing for the property, not sure?
Would definitely recommend this property though.
August 19, 2013
Rated 5 out of 5 by Scott777 Excellent stay
This was an excellent stay. Service was excellent as so were the rooms (clean and well taken care of).
August 12, 2013
Rated 5 out of 5 by Waldie The hotel staff was great!
From the young men driving the shuttle to the wait staff to the front desk personnel, everyone was extremely knowledgable and friendly. Their recommendations for food and shopping were spot on. The maids greeted you in the hallways. It was an extremely enjoyable stay because of the total staff at this hotel. The rooms, retaurant & bar were great too!.
August 5, 2013
Rated 4 out of 5 by Ed24 Hotel is okay, but could be improved.
I like the hotel. The people are friendly and
helpful. The rooms are adequate. The
bathroom is small. One feature that should
be improved is the number and selections
of the television channels. They are currently
extremely limited and very disappointing. I
recently stayed at a competitor's hotel in the
same price range and the room was larger and
the television offerings were over triple the
number of yours.
August 5, 2013
Rated 5 out of 5 by Jennpaige777 Outstanding staff
What a wonderful hotel. The staff made all the difference. Every employee we came into contact with was smiling, attentive and helpful. I was truly impressed.
August 4, 2013
Rated 4 out of 5 by Vivek69 Great location and great rooms
Great property, has a great vibe to the place.
July 29, 2013
Rated 4 out of 5 by JLew6515 Relaxing Weekend
My wife and I enjoyed our stay.
July 29, 2013
Rated 4 out of 5 by sg5858 Wirelese Internet & Fragrance Use
Wireless did not work the entire time in my room and had to use own. Staff was to send a monitor by room but unsure if it happened.
My wife who was with me is highly allergic to fragrances. Hallways and lobby heavily scented with fragrances, multiple lit candles, etc. Should be aware of number of people with multiple allergies. She will not attend with me again.
July 29, 2013
Rated 5 out of 5 by Transtel grate Location
grate Location net to mall and stores
July 25, 2013
Rated 5 out of 5 by Oliver06 Excellent Stay, Tremendous Service
My wife and I had a great stay and could not have been treated any better. An extremely nice facility in a great location surrounded by geat stores, shops and restaraunts. Staff did an excellent job in making a correction to our original reservation. Definitely worth the stay.
July 22, 2013
Rated 2 out of 5 by James1999 Too Bureaucratic
I was not impressed by the check in process of the hotel staff. I paid for the room by check and was required to have a charge of $100.00 on my card for "incidentals". I explained that I do not have incidentals since I pay for my meals where I eat and have a phone with internet access. The clerk and her supervisor could only quote policy. As a result I had $100.00 less to spend in Austin and will spend the money in another city. I had difficulty accessing the internet on my phone inside the hotel and during the conference. I will not stay at any property associated with Starwood properties, therefore I won't be utilizing the points from the SPG card. I always have the ability to choose where I reserve my room for business and personal stays and will always stay with a competitor in the future.
July 22, 2013
Rated 5 out of 5 by cat66 Friendly staff
The staff at this hotel were so helpful and friendly. They accommodated my needs and took extra time to inform me of local surroundings.
July 22, 2013
Rated 5 out of 5 by texastoyman Over the Top Guest Service
Just spent the weekend here and I have never experienced Starwood customer service to this level.
Every staff member we encountered was totally focused on serving guests. I have never observed a staff that totally works as a team at all levels like this group. From managers down there didn't appear to be one person who felt "above" doing whatever was necessary to provide the utmost guest service. Front desk staff were "out front" engaging guests when there was no one checking in, instead of the typical standing behind the counters. My wife overheard a valet telling a guest of all the options of things to do in Austin and then offered to meet up with the guest on his day off to show them the city if they wished. This group of managers and staff should be enlisted by Starwood corporate to run training sessions for other properties. If every Starwood property had this level of customer service and property cleanliness and integrity, they would never have to worry about winning the Freddie awards..they'd be a "shoe-in."
July 7, 2013
Rated 2 out of 5 by Mizunoman1117 Starting to Show age
We have been staying a the domain since 1st weekend it opened and is our favorite spot but it is starting to show it's age fairly early. Possibly because there is no competing upscale hotels in the domain region. When we first came, you would see maybe 1 small dog, now everywhere you look there are guest bringing multiple dogs and they create an odor. You can smell it in the elevators and in some of the common areas. If dogs will be a common site at this hotel, you may need to consider creating a dog-free floor just like you created a smoke-free hotel and rooms. I have no desire to sleep in a room where a dog has been because they are allowed to lay in the beds and chairs... Allergies. We will see what happens the next few years. Thanks
July 7, 2013
Rated 5 out of 5 by CaptainJ This hotel has the friendliest staff I've ever encountered
Everything about the Westin Hotel at the Domain was great. I absolutely loved my stay here. The staff was so friendly, helpful, and accommodating. The hotel itself is beautiful. Thanks for a great stay, I'll be back!
June 29, 2013