Rated 5 out of 5 by bmausmc Thank You
Thank you for the wonderful stay. When I checked in I was told I had been upgraded to a suite and amazed at how nice the suite was. A great view when we woke up in the morning with breakfast in bed was great. I look forward to coming back to this facility in December. Thank you to the staff for making a wonderful weekend getaway that much more special.
October 7, 2013
Rated 2 out of 5 by SnowmassDisappointment Tarnished
SPG Gold membership was worthless. Requests made well in advance were not met. Stuck in a noisy location with several stairs to get to room, after a long walk from the elevator. Housekeeping didn't visit room at all for 2 of 5 days during our stay. Service was incomplete on the 3 days they did visit. Trash not emptied, no fresh towels, no new shampoo.
January 19, 2013
Rated 3 out of 5 by BandB19 Great location, may not be worth the money
The best thing about the hotel is the location. True ski in and ski out. Overall, I felt the staff was very pleasant and attentive to our needs. Particularly the ski valet staff, bell hops and waiters and waitresses were all excellent. However, the room was very expensive, over 450 dollars per night during peak ski season for basic single king room. For that price I expected more luxurious amenities. The rooms were clean but very basic. Also, if you are above the fifth floor you are going to spend a lot of time waiting for the elevator. After about 2 days, I just started taking the stairs. In addition, due to mechanical issues with our plane we were unable to land on our expected day of arrival and arrived one day late. When I arrived the hotel was not at full capacity. I had prepaid for my room. I did not expect to get fully reimbursed for my room but I was hoping at least for some type of credit for future stay, maybe a spa discount. The management basically told me thanks for the 500 dollar donation, there is nothing we can do. So that just made our frustrating travel experience more frustrating. I expected for the price I was paying to get a little better customer service. They would not even give me a one hour delayed checkout.
February 16, 2014
Rated 4 out of 5 by lorijill surprises
We had a reservation with a 3:00 check in time. Arrived at 3:30. Room not ready until 6:30 pm. This was problematic since I had a teenager with me and I had a meeting at 5. She had to come with me to the meeting.
Gave car to valet, but since room not yet assigned it was left. Left out in front of the hotel all night (0 degrees) with the key in it.
January 6, 2013
Rated 3 out of 5 by Mike1313 Really?
Your staff needs training - I have stayed here a few times before - the rooms are improved - so is the bar and food service - but it ends there.....sadly I could not tell other freinds to stay here - your location on the slope is the best - but the shortcomings in service cannot overcome that....you overlook the obvious - what is an SPG meneber?
January 23, 2013
Rated 5 out of 5 by RodeoH Noteworthy service in the mountains
My husband and I were duly impressed with the staff throughout the property and throughout our stay. From the front desk to the hostesses and servers to the chef. Their
professionalism and knowledge made it seem the hotel had been open for years rather than days.
Comfortable, thoughtful room and beautiful restaurant (Snowmass Kitchen) and lobby.
December 4, 2012
Rated 5 out of 5 by cyno13 Beautiful Peace and Quiet
Our stay has been the best of being away from home.... Our Desk staff was so special. She was so friendly and had a beautiful smile when greeting us... She definitely loves what she does.... our room was impeccable... The housekeeping staff very friendly and also made us feel we want to stay again.... Our 2 night stay was exceptional.....
May 20, 2013
Rated 5 out of 5 by Bill Top location with outstanding service
The hotel is perfectly located on the Snowmass mountain to maximize ski opportunities, interesting retail, and solid dining. The hotel's ski valet, multiple food and beverage outlets between the Westin and Wildwood, and the exemplary service and attitude of the hotel staff made the experience unforgettable. Definitely returning next year!
February 25, 2013
Rated 4 out of 5 by TCMark Great new addition to Snowmass
You can't beat the location of this hotel in Snowmass. It is perfectly situated in the main slopeside mall, with walk out access. That makes it literally ski in, ski out but also walk in, walk out to the majority of shops and restaurants located in Snowmass. The lobby is open and inviting with a comfortable bar area perfect for apres ski.
January 9, 2013
Rated 3 out of 5 by Snwmasser Noisy halls
The facility has recently been refurbished and is aesthetically beautiful. The shower does not have a door so it is difficult to keep the shower warm and steamy. While you cannot hear the TV next door, you can hear every word said in the halls. It is also pretty obvious when the person upstairs or next door showers or uses the bathroom.
February 9, 2013
Rated 5 out of 5 by Jobi Best Service Ever
I can't say enough about this hotel. The grounds, hotel, rooms, bar are all great. Its ski in/ski out, in the "mall" and it is perfect. The bar drinks are fantastic. Everything is great. But its really the service. I've stayed at many many 4 and 5 star hotels, and this may be the best hotel service I've ever received. I've never been anywhere where EVERY staff member, including a massive foreign intern program, is so well trained, friendly and helpful. They didn't just meet expectations, they went out of their way and we'd never stay anywhere else again in Snowmass. Some highlights: Wendy at the front desk will do everything she can to be sure your stay is stellar. Constance in Concierge took care of us in a terrible emergency involving my daughter and ER and helped get us safely to/from ER in a heavy snowfall, got us food when we returned, and worked me in after for a much needed massage. The waitresses at the bar, the valets who drove us to the ER, the guy who checked us out - every person was 11 out of 10. We HIGHLY recommend this hotel.
January 2, 2014
Rated 4 out of 5 by Seattleboy Great experience at Snowmass
This is a great location. The staff works hard to please. Rooms are great and spa,though small,is a good experience . I would upgrade the breakfast buffet with a little more quality,though the omelet guy is great. Concierge is very helpful. Barbara and Molly do a great job. Overall very good for a new property.
March 25, 2013
Rated 3 out of 5 by bird01 Nothing exciting-very avergae
We expected more from our experience since we have stayed at many other Westin facilities. It was underwhelming. Everyone did their job nothing more. From the front desk to the concierge. The exception was the Bar tender Sunday night and the valet on Monday morning of our stay. Just a very average experience.
July 29, 2013
Rated 5 out of 5 by matthew outstanding stay
My wife and I enjoyed our stay at the Westin Snowmass very much. The people were exceptional, the room was beautiful, the location, right on the slope, was great, the food at the Snowmass Kitchen was a delight. I cannot say enough good things about this place. Kudos to the team and management. Thanks very much!
December 1, 2012
Rated 3 out of 5 by cskeeper Disappointed
Overall I am disappointed with our stay. Maybe I have higher standards because other Westin's we have stayed at have been so great. We payed extra to have an "Alpine" room only to look out our window and have the vision and noise of construction going on right there. It felt like one of those hotel commercials. The fire alarm went off at 4:45am. I understand some things are out of your control, but when I mentioned something to the front desk she laughed about it. RUDE! We also choose to stay at Starwood properties because they are so pet friendly. We have never had to pay a $25 fee so other pet owners beware. I couldn't find it listed anywhere on their website. And now the final disappointment. I looked at my bank account and I was charged twice! Once when I booked the reservation and one when we checked out. So now I get to deal with this. Do yourself a favor and stay somewhere else or If you have high expectations for Westin properties, make sure to lower them before you stay here.
August 20, 2013
Rated 4 out of 5 by Kmach Property Exceeded Expectations
Remodel features and appearance were more than we expected.
Room was VERY clean, cozy and comfortable. Roomy enough to accomodate our ski/snowboard gear, including jacket hooks and deep closets.
Staff and service was amazing and quick. Whether we ordered in-room service or requested additional towels!
December 28, 2012
Rated 4 out of 5 by Acey55 Pleasant surprise
Amazing views of Snowmass from the hotel perched on a steep hillside. Lots of dining and shopping at the Snowmass Mall next door but we had everything we needed at the Westin. Only complaint--the LONG trek from the lobby to our room in the south tower. Can't imagine doing it with skis or other gear.
July 29, 2013
Rated 3 out of 5 by wahoo2007 Ski Valet is a HUGE disappointment
I was highly disappointed with the service I received at the Ski Valet. Below are a few incidents during my stay:
1. I asked the staff if I could drop off two board to get waxed at 4:54pm; the staff member said that they closed the register since they close at 5pm and complained/mumbled something about having to do "a lot of paperwork". The apparent answer was "no" based on their response; however, they ultimately let me drop off the boards. When I was leaving the valet, I saw the staff member take note of the bindings angles and started removing the bindings.
2. I picked up the waxed boards the next morning and the quality of the job was sub-par at best; there were still areas on my board without wax. Also, the bindings were not put back on. One staff member was helping my husband and I set up and screw in the bindings in the morning; he asked my husband to confirm his stance (regular) but then failed to setup the bindings the correct way. I also realized at that point that my board was marked up with permanent marker (to indicate where the screws were for the bindings). This is unacceptable as it devalues my board.
3. My family and I arrived in the evening to drop off our boards at ~4:57pm and received eye rolls and heavy sighs from one staff member; he kept saying "we close at 5pm". It was not even 5pm yet...
4. My family and I arrived in the morning to pick up our boards for the day and they were only able to locate and bring out half of the boards. The staff member asked me to come to the back to locate the "missing" boards. After looking for our hotel room numbers on the white board, I was able to locate all boards. The staff member did not initially look very thoroughly.
I understand that the ski valet closes promptly at 5pm and everyone wants to get out on time but operations should not be shut down prior to 5pm. Overall, the ski valet staff was also not very courteous, attentive, or thorough - a huge disappointment.
However, I was pleased with the service I received with the airport shuttle (Corey is awesome) and through Service Express.
March 4, 2014
Rated 1 out of 5 PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS HOTEL!!!!
This hotel is the worse I have ever stayed in my life. Period. It could not be worse than this.
Incompetent management, horrible service, idiotic ski valet service, rooms lacking basic necessities and ATTITUDE of the staff make it the most disgusting place to visit.
I WANT MY MONEY BACK
March 7, 2013
Rated 1 out of 5 by JasonJ Simply Hurts your Brand
This is not a Westin quality hotel. The heating system didn't work. Half of the tables at breakfast were not being used and it took 25 to be seated because they weren't be cleaned. This place is a joke. I'd never return and advise anybody to stay away...I say this as a starwoods loyalist.
February 18, 2013
Rated 1 out of 5 by Lancethepointjunkee Two thumbs down :(
I liked the ski in ski out benefit of this hotel and the guy that made my omelette and crepes every morn but that was about it. They gave me no upgrades as VIP Plat member. The staff seemed to make multiple mistakes when servicing me. They charged me for breakfast every morn and I had to remind them I was plat several times but at the end I had to visit the front desk in person to finally clear it up. The house keeping knocked and opened my door twice with my privacy hanger on the outside of my door. They came way too early in my opinion even without my privacy on my door. The last morning the fire alarm went off on the one morning we tried to sleep in. After an hour of verifying the alarm was false it came on several times more. The neighboring rooms had dogs barking and parties going on past 2:30 am and after calling the front desk they ask them to keep it down only to be quiet for about 10 min. The showers had no pressure and were cold as a result of no door. Overall one my least desirable hotels I've ever stayed in. I spend over a 100 nights a year with SPG and am a big fan of their hotels. I really like westin just this one needs some major improvement with customer service and customer loyalty treatment.
January 27, 2014
Rated 4 out of 5 by skilady great ski in and out
great location in snowmass
January 28, 2014
Rated 5 out of 5 by cak11 great hotel
The room was nice. The staff is excellent and their service is very efficient. Views of the mountain are wonderful. The only issue is the air conditioning is way too loud, otherwise we had a wonderful stay. Would definitely come back. Had a great time.
October 17, 2013
Rated 3 out of 5 by Fluffy Snomass westin
Who ever is managing this hotel is not doing a good job,,,, average time of dirty laundry or dirty glasses / tray in hallway : 36 hrs!!!!!
The heater did not work in our room so they gave us a portable for the whole week , sounded like we had an engine in the room!!!
March 31, 2013
Rated 5 out of 5 by Dave725 Fantastic property and great staff
Amazing experience from start to finish. Upgrade us to suite to begin. In the course of small talk heard we were going hiking the next day and that night trail mix and gatorade were in our room. Through out the rest of the stay the staff was fantastic, thank you!
August 14, 2013
Rated 5 out of 5 by snowbunny Pleasantly surprised
We live in the area and were familiar with the original hotel. The Westin really did a great job with the conversion. It doesn't look like a remodel...all new design to the common areas, the rooms are wonderfully comfortable and what you would expect for a Westin.
December 5, 2012
Rated 5 out of 5 by lilysdad I love this hotel
The room was nice, the ski valets were wonderful, and the entire staff went out of their way to make this a great visit.
Only one negative: the bathroom. I didn't really like the rainfall shower, and there aren't enough hooks for wet towels, robes, and swimsuits.
March 8, 2013
Rated 3 out of 5 by Kira2013 Room was cold
For a 4 star hotel, the room wasn't comfortable. We stayed their for 2 nights the end of November with our 4yr and 5yr boys. First night, we just crashed after a long tiring skiing day. In the middle of the night my little woke up with his nose bleeding. Wife woke up to take care of him and noticed it was very cold. She turned the hot water in the bathroom to steam the bathroom so his bleeding would stop and didn't think of calling operator to check the A/C. Early in the morning I woke up as it was cold and called the operator. A technician came within 10min and said that the room had a heating problem in the past too and knew what could be wrong and fixed it. The second night, it wasn't warm enough again. We set the thermostat to 75 and it is not that warm at all. It is very cold outside. Another technician came and check and said it is working and the A/C cannot bring the room to 75 or even 73F and suggested to change the room or give us a space heater. We took a space heater. I stayed at Westin in New Orleans and San Antonio and other places but this is the worst experience. The location, the beds and the lobby are all excellent.
January 2, 2014
Rated 4 out of 5 by Etienne fantastic customer service!!
Customer service representative Shay was excellent in helping is with our reservation for the Pro Challenge Race 2013. Shay was knowledgeable about the hotel and the special event. Shay was courteous and professional. Please consider promoting Shay.
August 22, 2013
Rated 4 out of 5 by BigGreener Not ready for prime time
Room not ready until 1 1/2 hours after check.
No explanation of tech features of room. No chair appropriate for height of "desk". Needed booster seat. Much better after check in. Great location. Staff great, but check in experience tainted whole stay.
January 6, 2013