Rated 4 out of 5 by Roman54 Stayed during shoulder season.
My wife and I stayed at the resort during the first shoulder season of the year. While not a true indication what service is like during the busy time of the year. The staff was still attentive, enthusiastic and accommodating. It was looking at the hotel from behind the scenes. It was a very pleasant and relaxing experience. The Westin Snowmass is definitely a place to return to.
May 21, 2013
Rated 5 out of 5 by Raleigh01 Great family experience
This hotel was recommended to us for it's proximity to everything in Snowmass Village. It was a great recommendation for us, especially our six year old. The Ski Valet made our ski experience very convenient equipment wise and the nearby restuarants were great. The Gondola to the base of the mountain was also ultra convenient. We weill most certainly stay here again.
April 6, 2014
Rated 3 out of 5 by smokescreen Bathrooms from the 80s with a 21st Century Shower head...
Overall, the location and the amenities are fine, however the bathrooms are a major problem, and far below the standard that should be expected for a hotel of this quality.
the manager was great, and a pleasure to deal with; however, there's nothing he can do about the fixtures from the 80s, and it's a shame.
July 9, 2014
Rated 2 out of 5 by Joey45 Hotel Accommodations
Room heat was not controllable - too hot - had to call maintenance in the middle of the night to manually turn the heat off. Rooms too small.
Purported up-grades to hotel are oversold. Not much different from prior stays at the old Silvertree, other than now the ski-in and ski-out aspect of the hotel is worse!
Cost of hotel restaurant are too high for value of food.
January 7, 2013
Rated 5 out of 5 by Jeeper Summer getaway
I loved my Westin experience! Beginning with entering the hotel and being greeted by the spa-like white tea smell throughout the resort to the clean and comfortable amenities- room, pool, hot tubs, workout area, and helpful staff.
August 7, 2014
Rated 4 out of 5 by jgsilver Good Converence Venue
Nice meeting rooms; facility designed for privacy as desired, but all areas accessible; very clean; courteous staff.
August 24, 2014
Rated 5 out of 5 by Beacherskier Fun snow vaca
Loved the remodel but I also enjoyed the coziness of the old style...
Had to keep hounding various staff for a microwave but Monique found us one...Thank you , Monique...everything else was great except the area around the pool and hot tubs...it got icy and I took a small uninjured fall on the steps...Westin needs to be on top of that to prevent other casualties.
February 12, 2013
Rated 2 out of 5 by tagurit Overbooked
We like Westin and try to stay at a nice resort in the mountains when we go up. This year, we went to the Westin in Snowmass for the Jazz Aspen Snowmass festival. However, upon check-in, in spite of having received a re-confirmation and a welcome email just days prior, the hotel had over-booked our room and did not have anything comparable to put us in. So, instead of upgrading our room, we got downgraded to a lesser room that didn't have a view and that overlooked the mall courtyard which was loud in the morning. The clerk was nice and offerered a token discount, but it was not worth the inconvenience nor the less than desireable accomodations. The valet guys tried to make up for the trip and they were excellent and highly recommended, but the disservice with the room (at only 85% occupancy) colored the whole trip. I would expect a Westin to upgrade my room complementarily and put us in a better place to keep our business.
September 3, 2013
Rated 3 out of 5 by Janetlynn47 Good stay but needs improvement
You need additional staffing at reception desk Our room had a look of bumps and strange noises throughout the night. As a pet friendly hotel you need to add bags and receptacles for waste.
August 10, 2014
Rated 5 out of 5 by bmausmc Thank You
Thank you for the wonderful stay. When I checked in I was told I had been upgraded to a suite and amazed at how nice the suite was. A great view when we woke up in the morning with breakfast in bed was great. I look forward to coming back to this facility in December. Thank you to the staff for making a wonderful weekend getaway that much more special.
October 7, 2013
Rated 2 out of 5 by SnowmassDisappointment Tarnished
SPG Gold membership was worthless. Requests made well in advance were not met. Stuck in a noisy location with several stairs to get to room, after a long walk from the elevator. Housekeeping didn't visit room at all for 2 of 5 days during our stay. Service was incomplete on the 3 days they did visit. Trash not emptied, no fresh towels, no new shampoo.
January 19, 2013
Rated 3 out of 5 by Melissa7167 This hotel needs improvements.
We are Elite Gold SPG members and we stay at Westin properties all over the world. We recently stayed at the Snowmass location on the dates December 21-28, 2013. We were in rooms 682, 684 and 686. We were very disappointed with our bathrooms. First, the shower had a half enclosed curtain making it very cold to take a shower. Also, there were no bathtubs in our rooms. It would have been nice to take a hot bath after a long day of skiing. The housekeeping services need to be improved. our rooms were not serviced until late afternoon. on two days, we just refused service because it was too late and we had just returned from skiing. The restaurant is very inefficient. It is not large enough to accommodate crowds and the service is very slow. Also, the food choices were very limited. We realize that this is a fairly new Westin property. It needs to have it I's dotted and T's crossed before we will consider an additional stay in the future.
December 29, 2013
Rated 4 out of 5 by lorijill surprises
We had a reservation with a 3:00 check in time. Arrived at 3:30. Room not ready until 6:30 pm. This was problematic since I had a teenager with me and I had a meeting at 5. She had to come with me to the meeting.
Gave car to valet, but since room not yet assigned it was left. Left out in front of the hotel all night (0 degrees) with the key in it.
January 6, 2013
Rated 4 out of 5 by Mather Work trip
All was good except for I felt like that younger staff (especially around valet) weren't as helpful and friendly as they could have been. When I'd need something to do with the car, they made it sound like I was inconveniencing them and that was a foreign feeling at a Starwood property.
July 7, 2014
Rated 5 out of 5 by zoemaesmom Fantastic!!
Comfortable room, great food and pleasant staff. I would definately stay here again and highly recommend this hotel.
August 19, 2014
Rated 3 out of 5 by Kham17 Decent Hotel
The service was lacking at this hotel especially for being a Westin. The service at the front desk could be improved as they did not explain or give me everything I needed, which resulted in multiple trips back to the desk. The ski valet people were also very rude and unaccomodating. I stayed in a standard double queen room and it was just ok.
March 4, 2014
Rated 5 out of 5 by RodeoH Noteworthy service in the mountains
My husband and I were duly impressed with the staff throughout the property and throughout our stay. From the front desk to the hostesses and servers to the chef. Their
professionalism and knowledge made it seem the hotel had been open for years rather than days.
Comfortable, thoughtful room and beautiful restaurant (Snowmass Kitchen) and lobby.
December 4, 2012
Rated 3 out of 5 by Mike1313 Really?
Your staff needs training - I have stayed here a few times before - the rooms are improved - so is the bar and food service - but it ends there.....sadly I could not tell other freinds to stay here - your location on the slope is the best - but the shortcomings in service cannot overcome that....you overlook the obvious - what is an SPG meneber?
January 23, 2013
Rated 3 out of 5 by ladyprins Westin Snowmass
This hotel seems to be going through some renovations. The staff and food was great. My room was good. However the bathroom tub was stained and looked grungy.
August 11, 2014
Rated 5 out of 5 by cyno13 Beautiful Peace and Quiet
Our stay has been the best of being away from home.... Our Desk staff was so special. She was so friendly and had a beautiful smile when greeting us... She definitely loves what she does.... our room was impeccable... The housekeeping staff very friendly and also made us feel we want to stay again.... Our 2 night stay was exceptional.....
May 20, 2013
Rated 4 out of 5 by TCMark Great new addition to Snowmass
You can't beat the location of this hotel in Snowmass. It is perfectly situated in the main slopeside mall, with walk out access. That makes it literally ski in, ski out but also walk in, walk out to the majority of shops and restaurants located in Snowmass. The lobby is open and inviting with a comfortable bar area perfect for apres ski.
January 9, 2013
Rated 5 out of 5 by Bill Top location with outstanding service
The hotel is perfectly located on the Snowmass mountain to maximize ski opportunities, interesting retail, and solid dining. The hotel's ski valet, multiple food and beverage outlets between the Westin and Wildwood, and the exemplary service and attitude of the hotel staff made the experience unforgettable. Definitely returning next year!
February 25, 2013
Rated 3 out of 5 by Snwmasser Noisy halls
The facility has recently been refurbished and is aesthetically beautiful. The shower does not have a door so it is difficult to keep the shower warm and steamy. While you cannot hear the TV next door, you can hear every word said in the halls. It is also pretty obvious when the person upstairs or next door showers or uses the bathroom.
February 9, 2013
Rated 4 out of 5 by Sonogirl62 Almost perfect
We just returned from a spontaneous one night stay at Westin Snowmass. What a first class hotel! I would have given 5 stars across the board if it weren't for the surly ski valet (short, dark hair). I wish I'd seen his name tag, because the other young man was excellent (curly hair). Staying again next weekend - can't wait!!
February 2, 2014
Rated 4 out of 5 by Steamboat The weak link-Staff
Room unavailable til 4:30. Check-in poorly handled. Concierge needs training. Off-site parking full of trash. But, room was lovely & well appointed. Once able to avoid the entrance and lobby, our stay vastly improved.
July 21, 2014
Rated 4 out of 5 by BostonKOK OK Stay But Some Issues
We had a few issues with our room; the toilet was not flushing properly and the television remote stopped working on our last night's stay.
August 6, 2014
Rated 5 out of 5 by matthew outstanding stay
My wife and I enjoyed our stay at the Westin Snowmass very much. The people were exceptional, the room was beautiful, the location, right on the slope, was great, the food at the Snowmass Kitchen was a delight. I cannot say enough good things about this place. Kudos to the team and management. Thanks very much!
December 1, 2012
Rated 4 out of 5 by Seattleboy Great experience at Snowmass
This is a great location. The staff works hard to please. Rooms are great and spa,though small,is a good experience . I would upgrade the breakfast buffet with a little more quality,though the omelet guy is great. Concierge is very helpful. Barbara and Molly do a great job. Overall very good for a new property.
March 25, 2013
Rated 3 out of 5 by bird01 Nothing exciting-very avergae
We expected more from our experience since we have stayed at many other Westin facilities. It was underwhelming. Everyone did their job nothing more. From the front desk to the concierge. The exception was the Bar tender Sunday night and the valet on Monday morning of our stay. Just a very average experience.
July 29, 2013
Rated 5 out of 5 by Fletch111 Great Experience
We just stayed at the Westin Snowmass with our three boys and had an absolutely wonderful time. The staff was very helpful, the food was great, and the location was perfect for relaxing and outdoor activities. We will be back!
July 9, 2014