Rated 4 out of 5 by Riza This hotel offers comfort with reasonable price
Internet should be free of charge.
May 27, 2014
Rated 5 out of 5 by DebbieOne The hotel staff is excellent
The hotel is very clean, the hotel staff.. front desk, restaurant staff, valet attendants are awesome. It is such a pleasure to experience excellent customer service in all areas.
May 25, 2014
Rated 5 out of 5 by Alex21666 Great remodel and great for a business meeting
I chose this hotel for a small company meeting; we were bringing in guests of the company, so I wanted to make an excellent impression on my guests. Even though this was an incredibly busy weekend for NYC (aren't they all?) with the NYC Marathon, the hotel did not feel rushed, and our relatively small group did not feel lost in the shuffle. Jennifer Delgado, Director of Meeting Planning, made sure everything went well for our meeting. Pei at the front desk handled check-ins with grace and friendliness that is seldom seen, even in a Westin. I only wish I could remember the name of the gentleman in sales who did the original estimate, following up on my internet-based request for meeting proposal. I contacted several Starwood properties, and this staff handled my pre-panning like pros, even though I am not one. The rooms, facilities, and even the dreaded hotel "meeting food" were all outstanding. High on my list of recommendations for personal, business, or meeting use!
December 7, 2013
Rated 1 out of 5 by TLee service needs work
I left a personal item in my room and called just several hours later. First it took forever just to reach the front desk, phone just kept ringing and ringing. Security nor front desk was proactive in helping, needless to say I never was able to retrieve the item.
Overall, impersonal experience and mediocre amenities for Westin.
December 8, 2012
Rated 5 out of 5 by Gingercat28 Loved this place
I was happily surprised to secure a last-minute reservation on a holiday weekend. I got an amazing rate and was accommodated at every turn with an early check-in and late check-out. The room had a beautiful view and was super clean. This will be the first choice for a hotel when I'm in New York.
December 3, 2013
Rated 5 out of 5 by EchoIndigo Amazing hospitality!
The hotel staff is amazing. We have a 2 year old daughter and all the staff at the hotel was friendly to her, giving her toys and coloring books, trying to make her laugh, etc. The room was excellent, they brought us a complimentary crib and a fridge for our milk and baby food. I'll definitely be coming back here again.
August 13, 2013
Rated 3 out of 5 by Cara63 This hotel needs to improve on cleanliness
Hotel beds were extremely comfortable. Manager of the hotel Mariah was very hospitable and warm. Hotel is not as clean as I would expect. Bathrooms were poorly cleaned even after second requests. There was a very sweet housekeeping lady that came one time at night to clean who was wonderful (i think she was from Haiti).
July 16, 2013
Rated 3 out of 5 by Ceikia105 Surprised by the unsatisfactory Service
Prior to checking of the hotel, I called down to the valet service to have my car ready. Somewhere in between calling and actually checking out, I missplaced my valet ticket. I advised the person performing my check out that I didnt have the valet ticket. He told me that I needed to go outside and speak with the parking personnel at the door. I go directly to this person with all of my luggage and to notify him. He told me that I needed to speak with the folks at the front desk. At this point its freezing cold ouside and notify the parking personnell that I was told to ask him. He said to me "what do I want him to do" he then said that I needed to go to the parking garage on my own and find my car. Basically the hotel staff and the valet service provided NO help to me. I had to walk with all of my luggage around the builing to the parking garage and locate my car on my own. Even thought I paid for valet service. I was surprised by the poor service and unfriendly staff.
February 11, 2013
Rated 5 out of 5 by EricG1954 excellent night
check in was backed up at # pm, but the staff did an excellent job of moving everyone through efficiently. As a SPG member we were asked if we wanted a late check out. all at the hotel was great. At the bar, we were "tossed" a drink menu at the bar and immediately left after being treated so rudely.
September 24, 2013
Rated 3 out of 5 by WDP3 Hits and misses
I've spent over 20 nights at this hotel over the past three months. While it's been recently renovated with updated rooms and fitness center, there are a few things that the hotel just doesn't get right. First, the staff is very hit or miss (even for NY). For example, I arrived around noon last week and was told that there was a surcharge for early check in even though the hotel was not full...even for a Platinum Ambassador guest! I inquired about Your24 and they said I would have had to contacted the hotel in advance. The woman who assisted me was rude and curtly said I could check my bad with the valet. Second, do not waste your money on room service. The food is nearly inedible...inconsistently prepared. I've had meals burned to a crisp and burgers that were almost frozen on the inside. Finally, while the interior has been updated, there are several rooms where the windows do not fully close allowing cold air and noise from the streets below.
I'm an SPG loyalist so I choose to stay here due to location and the fitness center. That said, I'm consistently disappointed with my experience.
January 13, 2014
Rated 5 out of 5 by SPGPlatinum111111 One of the Better Westins
For Starwood members who have stayed in many Westin hotel you know how they can be hit or miss. Well this one is a Hit for sure. Recently renovated, great rooms, great restaurant and bar. If you are looking for a upscale propety in NYC and not pay an upscale price this is the place.
November 1, 2013
Rated 5 out of 5 by GENAROG Home away from Home
When I think of home, I always think about and stay at The Westin, a home away from home. As I enter the lobby, I am greeted by the familiar smell of Westin's signature scent of White Tea Aloe.
The lobby is super clean and sleek. Kudos to the mixologist at the LCL Bar & Kitchen. Well done.
September 13, 2013
Rated 5 out of 5 by ADay Jaded NYers prepare to be welcomed
I have stayed in many hotels during the Christmas season in New York. The service and staff at this hotel is exemplary. They make your trip to the city that much more enjoyable! Bravo Westin Grand Central for creating the ultimate midtown oasis!
December 10, 2013
Rated 5 out of 5 by CindyN Great location, spectacular views
This was my first time staying at this property and it will not be my last...the room was much larger than the usual NYC hotel room. It was very clean, the bed was comfortable and maybe because we were on the 36th floor, the street noise was minimal...loved staying here.
December 12, 2012
Rated 4 out of 5 by DrKang Great for business travelers
First of all, it’s not really near the Grand Central, it’s about two blocks away. The nearest subway station is about one block away. The location is a little bit remote (just comparatively, it’s still in Midtown Manhattan after all!).
There is no free wifi in the room, lot of people sit in the lobby to use the internet. We had a street-side room with a view of the Chrysler building. Although it was near the street, It wasn't noisy in the morning, or at night. We had pretty good sleep.
The most impressive feature is the white tea aloe shampoo and body wash in the bathroom. I still can’t forget the scent. I am going to buy them when I get home.
January 29, 2014
Rated 5 out of 5 by Jennam26 Simply wonderful
My husband and I stayed 6 nights at the hotel and had a great stay. The room was clean and large by NY standards. The staff couldn't have been nicer. The only problem was the rain but not to worry the hotel provided umbrellas, nice touch! We will definitely go back.
June 15, 2013
Rated 5 out of 5 by vik1877 excellent hotel
I would recommend this property to anyone excellent hotel brilliant service great staff that is pending on all needs. Location is also good.
January 12, 2014
Rated 5 out of 5 by unc24 Something was taken from our room
Although the Hotel and staff we encountered, especially the bellhops, were nice; when we were at dinner my wife's sling from a recent surgery was removed from our room, never to be seen again.
December 14, 2013
Rated 5 out of 5 by mehere excellent in all regards
This hotel was very clean; rooms were updated very well; the beds and linens were especially good. Staff was excellent from front desk, bell, etc. All very good. Excellent job Westin.
Food was very good, but well above average pricing for NY
July 31, 2013
Rated 1 out of 5 by HDH2012 This hotel's Service Quality needs a lot of improvement
As a SPG platinum member, I have stayed in many Westin hotels aroudn the world. But my recent visit to the Westin Grand Central Hotel has been the worst. The hotel location is great. But service quality was far from satisfactory.
October 22, 2012
Rated 5 out of 5 by Brad456 Clean and nice room size
Opted for the double bed upgrade. Great choice...plenty of room for four people. Room was clean. Location was nice, easy to get out of Manhattan and certainly not as crowded as Times Square area. Would definitely stay again.
November 27, 2012
Rated 5 out of 5 by SPGPlatinum111111 New Place to Stay in NYC
I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great.
February 21, 2013
Rated 5 out of 5 by Wirelessman It is our favorite NYC hotel
Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all.
April 23, 2013
Rated 5 out of 5 by Nathan53 Sharp and Comfortabe
The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central.
February 22, 2013
Rated 5 out of 5 by maptraveler a new yorker
my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend.
December 7, 2012
Rated 5 out of 5 by LC527 A New York City Gem
From check-in to check-out. Friendly and accommodating staff. Room was exceptional clean and hotel ambience is very inviting.
December 15, 2013
Rated 5 out of 5 by Dennis624 Westin Grand Central
We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night!
September 3, 2013
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013