Rated 5 out of 5 by merOhio Wonderful establishment
We could not have asked for a better stay than at Westin Cape Coral. It met our expectations and more. Staff were great, friendly and very helpful.
July 31, 2014
Rated 5 out of 5 by Terry20 Great experience
Our experience at the Cape Coral Westin exceeded our expectations. The staff was very friendly and helpful. The facility was clean and provided everything we needed for a great one night getaway.
July 30, 2014
Rated 4 out of 5 by SteelCity Great View
This hotel has excellent staff and has a wonderful view. Mike who works at the bell stand suggested some awesome places for us to visit, which made the trip much more exciting.
July 30, 2014
Rated 5 out of 5 by Dee5211 The hotel can't handle large parties well
I was there for my company's summer party and spent the night. The 1 bedroom suite was wonderful! The company party was just ok. The room the party was being held in had harsh fluorescent lighting, not exactly the right lighting for this type of party. Ballroom lighting would have been better. Also, there weren't enough tables for all of the party guests to sit so people were left searching for seats during the dinner hour. The food was just ok, nothing spectacular and you could tell that the staff was not prepared to handle a party this large. The bathrooms were not attended to and were a disaster by the end of the party. You would think since this hotel has so many rooms that it would be able to accommodate a large party or convention. It's unfortunate that they couldn't.
June 30, 2014
Rated 5 out of 5 by Bethp1969 Fantastic!!!!
My best friend and I stayed there July 2-6. Everything was fabulous. There was one night, however, that housekeeping left our room door completely open. We spoke with James, the manager on duty, and he did give us a $100 credit for that problem, and the fact that we didn't get in until 2:30 am the day or our arrival due to flight delays. So we were very pleased.
Michael, the bell man was WONDERFUL! He was so nice and alwasys so helpful. Would definitely recommend this property!
July 7, 2014
Rated 3 out of 5 by Linda125 Beaches are an hour away
Had to scope out restaurants and beaches one day. Finally lined up the restaurants and found beaches an hour away on Sanibel and Fort Myers Beach - all beaches crowded so not good fishing beaches which is what we wanted. The fishing pier at the hotel yielded the most catches, but the little beaches on the Sanibel causeway are fun too (but not really a beach). Best restaurants we went to were Pinchers (at the resort), Carrabbas, and the Veranda in Fort Myers. Bring your own toilet paper and tissues if you're staying in a suite unless you want to call down to room service every day or so.
April 7, 2014
Rated 1 out of 5 by Cboz3480 Terrible
My stay at this hotel was terrible housekeeping did not come up to my room for the first three days the staff didn't know the area there was no event schedule and the service in the resteraunt was was awful the food at the bar came out cold I sent it back and it came back cold again the air conditioning didn't work properly nothing went the way it was supposed to I would never stay there again!!!!
January 4, 2013
Rated 5 out of 5 by LeoLiz A wonderful short getaway to sunshine
Great location; gps directs you to an old entrance. Little tricky finding main entrance, but it was very late and we were tired. Wonderful scents greets you upon entering. We stepped off the elevator on the 18th floor to cement floors! I thought we were on a floor under construction. We were actually on the outside of the building! So if you don't like heights, ask for a lower level. Beautiful views. Screened in lanai. Its a rare luxury to open a door to the outside air in a hotel. Only complaints are $8 for coffee per person in their dining room and someone else on our floor fighting at 1am. Could hear them scraping chairs on the lanai nearby and yelling. Otherwise it was lovely; everyone so pleasant!
March 23, 2014
Rated 5 out of 5 by reinaldo Shagrila Revisited
This was my fourth trip to The Cape Coral Westin since November and I can't wait to go back. My wife and I have stayed in hundreds of hotels and many with spectacular settings,
but this is our SHANGRILA. It is simply the best and a naturalist's paradise. The grounds
are enormous with majestic palms, banyan trees, bougainvillas and preserves creating
a feeling of euphoria. The rooms are magnificent (1 bedroom suite) with a 30 foot lanai. Grant and Michael at the front
entrance make you feel like family and the staff is always upbeat and helpful. The pool
settings are incredible.
March 14, 2014
Rated 3 out of 5 by Rico1959 My stay
Arrived one night before our stay (13 hour drive) for early check in, we read they we could on web site to find out that you all were filled to capacity . I did understand that but asked if there was another hotel we could stay at and also asked what was going on in town to sell so many rooms. The night front desk person female was very cold and rude acting like it was a bother. My wife wanted to go else where but we had business with you and decided to stay. I am in MGT and wanted you to know the night shift needs work with manners and guest relations. the date was 3-21 -14
March 28, 2014
Rated 5 out of 5 by Lonelytraveler Relaxing March Break
Great stay at the Westin Cape Coral - restful and relaxing. We were lucky to get a room upgrade, so each kid had their own room - our daughter was ecstatic. The 3 bedroom was super comfortable and spacious, very clean. Great to have a full kitchen - had breakfast there everyday, wand went out for dinner. Resort was large enough so did not seem crowded, even though fully booked. Staff were excellent - always friendly, helpful and courteous. Swam in the main pool and the separate area (lagoon pool/lap pool). The lagoon pool was the best - was heated - very warm. Used the tennis court as well - lots of fun. Use of the bikes was also great. Wish we had time to do the kayaks, but did not. Would return in a heartbeat.
March 21, 2014
Rated 5 out of 5 by mj24 Great Stay
I have never given a review of any hotel before, but we enjoyed our stay so much that I felt compelled to give one this time. We booked this hotel as part of a flight/vacation package and everything was above our expectations: the hotel was beautiful, rooms/hotel were very clean, staff were exceptionally friendly and we loved the location. It is a bit away from everything, but we were okay with that since it made our stay that more relaxing. Also enjoyed the few meals we had at the on-site restaurant. Although the main pool was a bit small, we did spend a day at the other two which are within walking distance.
Thank you to Matt and Raquel for their extra friendly service upon check-in and upgrade request.
May 8, 2013
Rated 5 out of 5 by CathieAnn Attentive Staff
My sister and I had to get away from the Northeast for a long weekend and this resort fit the bill! We even brought along our parents. The 2-bedroom/2-bath suite with the full kitchen and decks was wonderful. The staff at every level went above and beyond to meet our expectations. Michael, Eric and your interim manager from Canada were especially helpful! The facilities and rooms are very comfortable, clean and tastefully decorated. The grounds are nicely landscaped. The kitchen was surprisingly stocked with all the utensils/dishware/flatware/glassware you would need.
March 26, 2014
Rated 5 out of 5 by Jay712 Excellent!
From the moment we arrived to when we departed the experience was outstanding. Not only are the suites and the facility excellent, but all the people show professional, caring attitudes and attention to detail. The restaurant is good and did a good job accommodating our Vegan daughter. The waiter was very friendly and helpful. The location was beautiful, relaxing, and conveniently positioned to visit neighboring island beaches.
June 29, 2014
Rated 3 out of 5 by EvaninOR A nice place to stay if your room is ready
Checked in at 4pm no room ready yet....two and a half hours later room finally ready. Except not enough towels, a light fixture that was changed was not installed back in place etc. They did give us $100 in credit after the first hour of waiting around and then another $100 after the second 1 1/2 hours. But we were far from the only ones the lobby was full of people waiting for rooms clear into 8pm. Hire more cleaning staff, check your bookings and bring more people on. It isn't that hard. I have never experienced this any where before. Also location was isolated from everything else nothing within walking distance. Nice property though and the rooms once we were in were very nice. But they should be for the $$ paid.
April 3, 2013
Rated 5 out of 5 by Gerri04 WONDERFUL STAY AT THIS HOTEL 2/23-3/1/2014”
Unfortunately, had to depart hotel earlier than expected due to March 2014 snow storm in N.E, and hotel was booked beyond what I would have had to stay. The hotel earnestly tried to accommodate my extended stay and communicated to me
updates if availability was going to occur - unfortunately they remained booked.
All staff I came in contact with was most courteous and really made me feel welcome. The hotel is BEAUTIFUL, THE FOOD EXCELLENT, AND MY ROOM
WAS KEPT IMMACUATELY CLEAN. Relaxing on the lanai with a very pleasant
view while preparing to go out to dinner ended every perfect day there! I definitely
will return and stay at this property as it exceeded ALL MY EXPECTATIONS!
THANK YOU STAFF OF WESTIN CAPE CORAL. 3/3/2014
March 6, 2014
Rated 5 out of 5 by MH97 The best hotel in Cape Coral!
The room was very comfortable, the beds were wonderful, the lighting in the bathroom was great, the view from our balcony was beautiful overlooking the water and the city. Having the restaurants on the premises was very nice and my husband is boat crazy, so that was a plus too.
Everything was great.
July 11, 2014
Rated 5 out of 5 by Dave4500 Saving the Day
My wife, Kathy and I were on our way to celebrate our third anniversary this past weekend. We have stayed at Marina Village 3 times in the past and loved it. We decided to try a different hotel this go round on Captiva. That turned out to be a mistake as the "hotel" in question completely dropped the ball. We made a call to The Westin and were treated with grace and professionalism. We knew the quality and were not surprised by the service but welcomed it as weary travelers. A day gone bad was made right. Well Done Westin! You saved our trip, our celebration and for anyone that would read this you cannot go wrong with this choice of Hotel. You will rave as we do. Be blessed and as the new slogan says, Travel Well. Dave
September 25, 2013
Rated 5 out of 5 by HappySPGer Super hotel and staff
We travel to Cape Coral frequently. We never stayed at this hotel before because the prices are generally much higher than other hotels in the area. I found a really good price on westin.com and booked a standard room. When we checked in, the first room we were offered had been smoked in...not unusual these days even in a NO SMOKING hotel. When we informed the front desk, the Manager offered us a free upgrade to a much more expensive one bedroom...much better...no smoke residue. Great room, very clean and in great shape with wonderful river view.
We will be back!
May 19, 2013
Rated 5 out of 5 by alvill westin weekend rocks!
the special promotional westin weekends (late 3pm checkout) is a fantastic idea. On Saturday a cold front came and the weather was overcast, windy, and occasional rain. Normally this would have ruined my plans of doing nothing poolside during my getaway. Sunday was picture perfect weather and instead of packing and checking out, we spent the morning poolside, catching rays and enjoying lunch at the nauti mermaid. Thank you westin for this great idea. A win / win for all. My weekend saved and extra money spent at the restaurant and bar! Keep the good ideas coming.
November 4, 2013
Rated 3 out of 5 by Jen0721 Great Hotel, Not So Great Service
The hotel was beautiful and we stayed in a beautiful 1 bedroom deluxe suite, which was very nice. The room had everything we wanted/needed and the view on the patio was so calm and inviting. Although, the staff definitely needed some customer service training. There was a manager that was beyond rude when we checked in, due to a miscommunication between the hotel and their central reservation line. Then the spa staff was annoyed that I asked for the prices of the massages. After I complained to the daytime manager things got much better, but it was a rough start.
April 8, 2013
Rated 4 out of 5 by Bradb88 Great Property
Great property. 3rd time here. Being Gold...and according to my profile...I complained about the room location right next to the elevator. This was the ONLY downside during this stay. Previous...and VERY HELPFUL employees/manager were no longer there. Kind of upsetting considering last stay was only 8 months ago.
July 7, 2014
Rated 4 out of 5 by Montville Diamond in the rough.
The hotel and the location are beautiful and for that reason alone we would definitely recommend it and come back again. We are actually considering buying a condo on the property!
Here are a few areas for improvement:
1- Under-staffed - Excessive wait times for food and beverages. 2- Pool was too small for the size of the hotel and also didn't have the necessary staff. 3- Only 1 restuarant choice with a limited menu. 4 - Not enough activities for kids.
We were still very happy with our stay because the short handed staff was very professional and courteous.
March 31, 2013
Rated 5 out of 5 Outstanding! a boaters destination, fab views, wildlife
Gulf of Mexico, marina, preserves as your views from beautiful rooms. Enjoy the wildlife, always a dolphin sighting, lovely marina walk. We so enjoyed the delicious restaurant and outdoor bar, both overlooking the bay. Outstanding service and management overall.
Special thanks to the Director for the gorgeous Mariner suite and first class service. Also, excellent service and attention from Lisa Marie at the front desk, and special thanks to the manager Eric and server Linda for their consistent professionalism and special attention in Marker 92 Restaurant.
August 19, 2013
Rated 4 out of 5 by Sam23 Relaxing Stay!
When I first walked into the resort after an eleven hour drive I was greeted by the peaceful sound of piano music and a waterfall in the main lobby. The staff was extremely helpful and friendly from check in until check out. The room was beautiful and large with the comfiest bed I have ever slept in and an amazing view. The pool was at the perfect temperature although the jacuzzi was a bit too hot. The food at the restaurant was very very good, no complaints there and portion sizes were just perfect. Overall I had a great trip, and was very sad to leave!
March 26, 2013
Rated 5 out of 5 by richlee great overall experience
A number of top shelf amenities and access to a host of different activities. Off the beaten path but well worth the visit.
July 13, 2014
Rated 3 out of 5 by fll49 transition blues
Stayed 12/30-12/31. Made reservations unaware of upcoming transition to Westin brand. As such:
1. Check in a 25 minute process
2. No guest services directory in room
3. Menus extremely limited on-site
1. Smokers in room next door; smoke coming under adjoining door
2. Multiple menu items dissappoint: Calamari/Cold eggs and ham/cold toast
3. Poor breakfast service
4. Dirty carpet in room - nice bed, though
5. Tangible confusion/training issues among staff at front desk and in restaurants
6. Bellstaff/valet gloating openly about tips
January 2, 2013
Rated 5 out of 5 by Den05 Excellent Place to Stay
We stayed at The Westin for two weeks over Christmas and New Years. The rooms were very clean and spacious. The location is just perfect and the view from every room is breathtaking. Our only complaint was the lack of comfortable furniture in the living area and the lack of kitchen supplies. However, the hotel staff was very accommodating when we made a request. The fireworks and music on New Years Eve were fantastic. The staff is very friendly with the exception of one night manager. The bellhops are the best! We will definitely stay here again.
January 15, 2014
Rated 5 out of 5 by mdf580 Wonderful Florida vacation
We just returned from a wonderful 9 night stay. The facilities were wonderful and the staff went out of their way to answer any of our questions and/or needs. The facilities were immaculate and we enjoyed the complimentary boat ride to the beach. There was just one minor issue that we encountered when checking out on Sunday. The hotel advertises an "extend your weekend" by allowing you to check out at 3:00. We were hoping to check out at 1:00 but we were told (around 11:00 on Sunday morning) that we had to check out by 12:00 at the latest because they had a huge amount of rooms to turn around. Housekeeping even rang our door bell to see if we had left. That made our morning a little hectic rather than the relaxing morning we had hoped for.
January 20, 2014
Rated 5 out of 5 by Simmer11 Great Vacation
The hotel and location is perfect, almost everyone staff member went out of there way to see if they could help with our stay. A big thank you to Rachel our concierge and Taylor on the front desk, best customer service ever!!! They score a 10 plus!!! Very often you see Managers walking around engaging guests and even the GM working the front lobby, nice touch.
The Pools were great and the shuttle to the beach was a big bonus,
We would most definitely recommend a stay here and we are hoping to be back.
Jody, Steph & Emilie
London. Ontario, Canada
September 2, 2013