Rated 3 out of 5 by EDGARSANTI The worst Westin Hotel I have stayed
TV unit was not working.
A/C unit in its worst condition.
Valet staff are rude, and I decided to park my car myself. Concierge and valet staff offered to park my car but not to offer help with my luggage.
Excellent staff in checking in.
Had to call maintenance twice for the TV Uniit
I was never relaxed and never rested well during my 2 night stay in the hotel.
I would net even accept a free stay at this hotel!
June 17, 2013
Rated 3 out of 5 by Flesh52 Need to Open Pub Every Night
The hotel lobby bar was not sufficient for the amount of people who were down looking to gather for a cocktail. Bar was understaffed for the crowd.
June 13, 2013
Rated 3 out of 5 by JOJO The room had a "musty" smell.
Of all the Westin hotels I've stayed in, the room has an old musty smell. It was like the smell of carpet that got wet, maybe because the previous guests came from the swimming pool and they were dripping wet. The aircon probably dried it slow or not enough to eliminate the smell.
June 10, 2013
Rated 2 out of 5 by YYFUNG The room is not clean
Bathroom is not very clean. Also the pillow and bed sheet was not clean.
June 9, 2013
Rated 3 out of 5 by JamieJ Natt & Michael are AWESOME!
The one thing that I noticed was that your F&B staff, housekeeping and banquet staff never really even made eye contact. A houseman pushing a cart by me in the hallway never looked up. Bartenders behind the bar only made eye contact to get your order. I realize they were getting slammed, but some basic guest service skills were lacking like - smiles and thank yous. The banquet servers were just silent background people never engaging or smiling. There was one tall, slender gentleman that I noticed in the morning that had a beaming smile!! I will say Natt at the Front Desk checked me in and out. AWESOME guest service skills. Even came around the front desk to chase me down into the Covington banquet room to ask if I wanted my bag checked. Even chatted with me and a co-worker later that afternoon about going to grab food at In and Out Burger. There was a Bellman by the name of Michael that was incredibly kind and gracious as well. There was another gentleman behind the desk that was incredibly engaging as well - can't remember his name. I don't stay at hotels because I want the glitz and glamour, (actually I had to b/c of work) so I want to feel as though the employees want me to come back. Until the check out when I met up with Natt again, I can't say that I felt that way. Natt and Michael made up for the lack of engagement for the rest of the team. Please thank them for me and then have them teach the rest of your crew.
June 8, 2013
Rated 3 out of 5 by Marjoy70 This hotel could change one thing....
Our stay at this particular Westin was like none other. My family and I have stayed at some of your other locations but this is the only one that does not clean our rooms daily. We had to call for dirty towels to be replaced with clean ones each day. I do know that we were there on employee rates but even with that perk trash should have been pulled and rooms cleaned daily.
June 5, 2013
Rated 3 out of 5 by Don525 I was disappointed with how I was treated
You have a fine hotel but I was deceived about its services. When I made my reservations I was persuaded to join your SPG club without knowing what benefits I would get. When I checked in, I was given a key envelope which stated that I would be eligible for a gift. One of the gift choices was a complimentary continental breakfast. I was also told I could use my room key to access the parkig garage even after I had checked out.
When I went to obtain my continental breakfast, I was told no, I did not qualify for that. Also I used my room key to leave for lunch and return on Saturday. When I tried to leave for dinner on Saturday evening my room key would not work. I now longer had the parking slip that I had received when I first checked in and I was trapped at the garage exit.
All in all these two incidents spoiled my stay. I did not appreciate being lied to.
June 4, 2013
Rated 1 out of 5 by Harleyca This is a WESTIN? Terrible
Start out with badly stained carpet at the entrance, carpet stains every where you look including the elevators. Refrigerators and microwaves missing in the room and you realize that this is another case of a hotel being allowed to run down so a foreign group/cartel can bleed it dry while allowing it to fall apart. You can see it was a wonderful place and the rooms are still nice and the showers are to die for. But the towels are getting shabby and thin, the carpets are getting visably worn and it is not up to the standards you EXPECT from a WESTIN. Hopefully they will pull the franchise soon, before these folks destroy it completely. The janitor had to wake up both clerks for me to check out at 5:30 AM
May 30, 2013