Rated 4 out of 5 by sagebrushbob room 1520 12/29
The staff was exceptional, and made the visit work for us. The room was a nice upgrade, but we could never get it warm enough, and the bathroom sink drain was clogged. a visit by the engineer didn't improve it. Luckily, my wife and I could share the bath in the adjoining suite.
We love the location, ideal for shopping and for attending plays.
December 31, 2012
Rated 5 out of 5 by tx77023 An Excellent Stay
I enjoyed the facilities very much.
Initially, my room was too warm for my comfort, but an engineer came immediately and took swift care of the issue. Within ten minutes, everything was perfect and my room was a welcomed respite for the day.
Thank you so much to the staff who made this possible.
August 8, 2013
Rated 4 out of 5 by AngelaR2010 Fantastic Staff
This hotel is clean and well appointed, but the highlight is the staff--so helpful and accommodating, and responsive to requests. I was amazed, and grateful, that on Christmas Eve and Christmas, everyone was so wonderful, even though they had to be at work. Added plus: right across the street from South Coast Plaza...short walk, and fun.
December 28, 2011
Rated 5 out of 5 by Becky2 Second stay
Several years ago I stayed at the Westin South Coast Plaza, Costa Mesa as well as this weekend. Both times it was to attend a conference. The rooms,and all facilities were very good. Also the food top notch, and located within walking distance to the South Coast Plaza Mall. A great hotel to stay at for vacation or conferences....thanks.
March 27, 2012
Rated 1 out of 5 by July2013 Poor Communication amongst Staff
I booked two rooms - both with two double beds guaranteed. I had to show my print out to prove that. Front staff switched the two rooms with different requirements and made me feel like I was the one who made the mistake.
One of the rooms were for the Indulgent Package, including "breakfast in bed." I had to find and show the print out of my reservation to be taken seriously. Staff kept telling me that breakfast in bed was not included. I called from my room, but was told to wait for a call back, which I never received and had to go down to the front desk. At the front desk, I had to explain the situation over and over to multiple staff. They all had to go talk to "the manager."
One of the managers (male) has poor communication skills. He did not even come out to explain the situation to me and denied the information that his staff provided me.
Champagne was not delivered in time - more than two hours after check in; an hour later than promised time upon request, so we could not enjoy.
July 29, 2013
Rated 4 out of 5 by James101 Booking room issue
My friend recently got married and reserved a block of rooms at this hotel. When I tried to reserve a room online it said the rooms were taken (not a problem) and said to contact the wedding/hotel liaison to book a room. Called a left a message and never heard back. ended up reserving room on my own after 2-3 weeks of waiting.
May 11, 2013
Rated 3 out of 5 by WPJ1 Needs an upgrade
Such a great location by South Coast Plaza, but hotel needs a facelift. Rugs need replacing, gym machines are old and touchscreen too difficult , really needs a Club Lounge as a Business hotel, parking is too expensive. Pick up at airport is unreliable. Concierge hid the apples and had to ask for them daily.
Staff is responsive.
February 27, 2013
Rated 3 out of 5 by businesstraveler36 Average
Platinum Guest and never get upgraded at this hotel. The best they can do is 1313! Are you kidding me.
Hallways are very worn. Carpet is coming up and it feels like I'm in a Motel 6.
The staff at the restaurant for breakfast is great. High marks for them.
August 22, 2013
Rated 4 out of 5 by abfisher0417 Stayed here regularly for two years
The Westin South Coast Plaza offers a nice retreat from the buzz of Orange County. From the moment you step into the lobby you take in the smell of Westin and know you can relax. The hotel is walking distance to several quality restaurants, and there is even Pinot Provence onsite. Rooms are all the same but still comfortable.
October 22, 2011
Rated 5 out of 5 by esther20 Great Hotel
I loved everything about this hotel. The room was great, the pool was great and well heated, the bed was amazing, the location right next to the mall and freeway were great, and the lobby and other common areas were also really nice. My only complaint would be that I wish parking was cheaper but hey, I guess it's worth it.
June 26, 2012
Rated 2 out of 5 by griv nickel and dimed
Forget the usual fare of inflated prices for breakfast (though in this case, a mediocre breakfast buffet for over $25 does worth noting): it was the other, smaller ripoffs. I was told it was $72 to pick me up at the airport but then I see on my bill that dropping me off at the airport (a less time-consuming effort, of course), was $80; when I tried to cancel just prior to trip and take a cab, I was told it was too late to cancel. Second example: because I took the green option (no maid service), i was offered a daily $5 voucher for use in the hotel. I received only 2 of 3 (and then was met with a shrug at the front desk when I mentioned) but it hardly made a difference. I tried to use in restaurant: sorry, not here. In the bar--oops, sorry, not for alcohol. I tried to apply for food in mini-bar -- sorry, no go. I ended up giving them away to someone else. I spent just under $1,000 at your hotel but, truthfully, thinking more about the way I was nickeled and dimed.
March 12, 2013
Rated 4 out of 5 by koukou1001 Good
Comfortable to stay.
October 4, 2013
Rated 4 out of 5 by Lenny55 Great location
The hotel is well located close to shopping facilitites and restaurants.
September 30, 2013
Rated 5 out of 5 by jwblue The best hotel stay I have ever had
I came with two other guests.
We had a difficult drive from San Diego. Our car broke down on the freeway and we could have been killed. I mentioned this during a conversation I had with a front desk clerk, Sofiane, and he was very sympathetic. He even offered a no charge small upgrade of our room to one with a better view which we accepted.
I have never stayed at a hotel at this price level where we had the front door to the hotel opened for us. We enjoyed that service.
The battery on our cell phone was about to die. I went to the front desk and explained our situation and she first showed me some cell phone chargers that previous guests had left behind that I could possibly use on my phone. None were compatible so she offered to charge the phone with the charger the hotel uses. She was a lifesaver. I offered to tip her, but she refused.
We ate breakfast at the restaurant in the hotel, Pinot Provence. Same great service. Good food.
I look forward to another stay.
June 7, 2012
Rated 5 out of 5 by travel4fun best one yet
We stayed at this hotel to get some rest before driving back to Arizona and it was a great choice! Even though we used self parking, the valet and bell staff were very proffecional and helpful. Always saying hello and opening the door. Front desk agent was great too making us feel special. Thank you and bear down!!!
January 6, 2013
Rated 5 out of 5 by kiki923 Great Spot
Lovely, comfortable hotel . . . perfect location for walking and driving to some of the great SoCal sights.
September 24, 2013
Rated 3 out of 5 by lm2012 Too many private parties
The hotel has a very nice location. The Waterfall terrace looked nice - but, unfortunately it was closed for a private party at lunchtime, and another private party following that - so I couldn't use it. The pool looked nice - but it was closed for a private party in the afternoon when I tried to use it.
December 5, 2012
Rated 2 out of 5 by LSwilliams Hot Rooms
I did not have AC for the first 2 nights of my 3 night stay. The beds were nice but having to wet down a towel to drape over me so that I could catch some sleep was a terrible experience for me.
September 2, 2013
Rated 4 out of 5 by SouthCoast2012 Stayed here over 100 nights over the past two years and have never gotten a suite..
I am unsure how this happens but it appears as though the suits are reserved for only the people who pay for them. By the end of this calendar year, I will have stayed in excess of 210 nights.. And am still only getting upgraded to the spg floor yet others who have stayed far less are getting upgraded..
December 17, 2012
Rated 4 out of 5 by jeanne2 Wireless internet
It will be good when this hotel chain finally gets with the program regarding internet. Not all guests are business travelers, and it is ridiculous to have to pay for internet. I have not stayed here for a couple years and yet the food in the bar is exactly the same...needs some updating. Staff is great
October 31, 2012
Rated 3 out of 5 by okroom room
The hotel was nice and clean I just expected a nicer room especially the bathroom.
September 23, 2013
Rated 4 out of 5 by Vince1010 The new crossover rewards program with Sky Team is slow out of the gate
It seems the electronic side of the program launch is ready to go but the benefits such as free in room internet as advertized are nott; even after calling to ask to have the matter looked intoj at this price point internet should not be extra anyways; other than that everything was quite nice.
March 18, 2013
Rated 5 out of 5 by Mdonald Help from front desk
I have been trying to change / update my frequent use info but gave up because I keep forgetting until I check in and the when that happens the staff in the past said I had to go online. This individual looked my number up without my asking and then asked me to update it. Thank you!
June 6, 2013
Rated 5 out of 5 by Richard21 This hotel has great people
Everyone was so nice and tried to help me in any way possible. AS I entered the hotel, the door was opened for me. The people at the front desk were very pleasent. Even the people who served the food had a smile on their face when they served me. the people is what makes this hotel a pleasure.
October 14, 2012
Rated 2 out of 5 by Alan65 Last 2 stays
Stay at Westin South Coast Plaza every year. Last 2 stays placed in older rooms. Sink broken. Damaged closets. Beds soft and uncomfortable. Upgrades to larger room denied. Prior to last 2 stays received upgrades. Parking attendants service best part of the stay. Plan to cancel next stay.
April 15, 2013
Rated 5 out of 5 by 1218 My stay
The customer service was excellent ...associates were friendly and went the extra mile to make you feel welcomed.
September 16, 2013
Rated 5 out of 5 by tvroadking Great service
Exceptional staff. Hotel was very convenient to mall and restaurants.
September 22, 2013
Rated 5 out of 5 by Phyllis1 Excellent Staff and Hotel
The hotel had an excellent staff and the facilities were also excellent. I would recommend this hotel for those reasons as well as its proximity to the airport, shopping, restaurants, and beach.
August 26, 2013
Rated 5 out of 5 by puppeteeric Bright, cheerful and spacious
The Westin in Costa Mesa, CA is a gem of a 5-star hotel: Fine dining, top-notch room service and sensitive staff members, eager to make one's stay more comfortable than it already is. If you ever come to Costa Mesa and want to be in 'the heart of it,' then consider staying at the Westin.
March 25, 2013
Rated 5 out of 5 awesome experience
i work for starwood. and they upgraded me to a suite with a connecting living room and then my friend had the adjoining room so it was one super suite. kenna the fd agent was great at check out and jake at service express was very helpful. special thank you to mr barba for the nice upgrade
September 7, 2012