Rated 4 out of 5 by Robert1 Poor Platium Ammenities
Nice older hotel, some wear and tear noted, ducks in the swimming pool! Very poor plaitinum ammenities, they would not upgrade me to a suite, even though the reservation system said a suite was available, no club floor, the platinum breakfast offered consisted only of a few items from the take-out bar, with no proper area to sit and eat. They charged $20/night for parking!!
April 7, 2013
Rated 5 out of 5 by Dave566 Great for business and pleasure
Nice hotel for business and pleasure in the heart of Orange County. Very close to the airport yet far enough away so you are not bothered by airplane noise. Great shopping, restaurants and entertainment venues within walking distance. Good wine selection in lobby bar too!
July 25, 2014
Rated 2 out of 5 by Jeff82 Not As Expected
The service at the Westin South Coast Plaza was fine but the hotel itself needs some work. I usually go out of my way to stay at Westin hotels as quality seems pretty consistent, but in this case, it wasn't worth it. The room was dated, especially the bathroom (nothing "heavenly" about it) and the walls were paper thin. I wouldn't stay again at this particular location.
April 15, 2013
Rated 3 out of 5 by Sandra33 Front Staff was not as attentive as usual.
I asked to ring a couple of board members rooms as our shuttle was leaving. I expected that the clerk would call there, but she directed me to a phone. Also asked for follow-up on room set-up and wifi (2 separate requests) and that someone would call me back and I was not called back but had to follow-up. A few times the phone rang a long time before someone picked up.
February 11, 2013
Rated 5 out of 5 by maxine1sky Best Service & Best Location!
Whenever I'm in Orange County, my preferred hotel is the Westin South Coast Plaza. It is across the street from the highest producing mall in the US (WOW Stores!) and close to restaurants, beach and John Wayne Airport. Staff bent over backwards on my stay Mar 1, 2013 when I had a broken foot. They met my every need and anticipated for those not mentioned! Thank you.
March 3, 2013
Rated 4 out of 5 by Jekgo Four Star Treatment
Great staff! Through no fault of the hotel, a guest smuggled two dogs into a room and left them alone with the television on. They were quite unhappy and vocal puppies. Staff quickly changed my room and went overboard to apologize for the inconvenience. It was handled very well.
July 18, 2014
Rated 2 out of 5 by bill needs improvement on service and facility
We chose this hotel for its location. There were a few disappointments. Upon arrival, travel with two small children, hotel staff did not even offer to help with luggage. Second, the general feel of the room needs upgrade - new carpet, shower head.
I will NOT recommend this hotel to other.
PS - I agree with one of the reviewer: They need to fix the water issue.
August 18, 2013
Rated 3 out of 5 by Ghostwriter68 This hotel has good features
The bed is comfortable and it has a great pool.
August 25, 2014
Rated 2 out of 5 by Melissa6016 Great hotel but dropped the ball
Usually I love this hotel. I only stayed one night. The lobby was loud and under construction which made it difficult to meet with clients. I miss the printed in room dining menu. After a long day of work, I did not like having to look it up on the tv. My coffee maker was broken and they putt me at the end of the hall and the Internet connection was horrible .
December 28, 2012
Rated 5 out of 5 by Tink62 Only one suggestion
Staff the lounge better. The waitress was very nice but the service was EXTREMELY slow! It took over 40 minutes to get a grilled chicken salad for lunch and that evening It took a long time to get our cocktails and we had to track the waitress down to get our bill. Other then that, everything was great and I will definitely come back and recommend your hotel.
October 14, 2013
Rated 4 out of 5 by musitsa Bad plumbing problem
The bathtub and sink had a pre-existing plumbing problem. They both were backed up from the first night. In addition heard terrible a terrible backflow noise coming from the bathroom in the middle of the night only to find a layer of silt in the tub the next morning!! Our room must not have had the only problem.
Other than that, we would consider coming back.
August 8, 2012
Rated 4 out of 5 by sully123 Great location but lacking local visitor information
Although the hotel is in a great location with close proximity to area attractions and beaches, I was not able to find any literature or visitor information at the hotel. There were no maps, brochures, or visitor guides available. This made finding things to see and do difficult.
July 14, 2014
Rated 4 out of 5 by Bpoint Fix Internet System
Everything was great with hotel as long as you don't need to use the internet or you don't mind paying a small fortune for that privilege. They want to charge you $14 per day for EVERY individual device. On top of that, there service provider inserts annoying ads or keeps kicking you off after 5 minutes of inactivity. VERY FRUSTRATING and NEEDS to be fixed.
September 25, 2012
Rated 5 out of 5 by Sheric Staff was attentive
The hotel has a very nice lobby area, and the staff are very hospitable. We were there for a girls softball tournament, and it is definitely more of a corporate hotel....but the staff was tolerant and patient, and very helpful! We got good recommendations for meals, and a very great rate. Thank you for accommodating our group.
June 3, 2014
Rated 4 out of 5 by JoeMac21 Reservation # 415425275
(i) Was not made aware that the property allowed pets.
(ii) I self parked in the adjacent parking structure - rate $10. The front desk informed me that I could have the parking cost added to me bill and a new exit ticket would be given to me upon checkout. I was not informed that the cost would now be $20. Only became aware when the bill was received.
October 10, 2012
Rated 3 out of 5 by tania09 Cleanliness
I was disappointed at the cleanliness (or lack thereof) of my room. I could tell the desk/table had never been wiped down (was full of grease and fingerprints), However, most disturbing was the bathroom, in particular the toilet flush buttons which were dirty. I had to get a sanitary wipe and clean the handles myself when I checked-in. Very disturbing.
February 3, 2013
Rated 5 out of 5 by Trojan66 The Saga Continues
We have been staying here for some 30+/- years - visiting relatives. We have never experienced a negative stay and this was no exception. The location, the facility, the restaurant, but most of all, the staff makes the difference for the customer. Any request is addressed promptly and any issues are disposed of instantly. We will be back - as usual.
August 2, 2012
Rated 4 out of 5 by Jbern7 great location and comfortable business hotel
I was here for a 3 day conference and the hotel met all of my needs. Room was comfortable - minus the bathroom being tight for 2 people. Lobby and pool were very nice and the location was perfect - across from South Coast Plaza shopping and dinning. Not much else to do otherwise. Room service and pool food were good and staff were all very friendly.
June 17, 2013
Rated 5 out of 5 by hlights Nice
I travel some and other than where the entrance of the hotel is located (being hard to find) was an excellent place to stay. The front desk was very friendly. We had a light dinner in the bar, was very good and breakfast the next morning was excellent as well but had to ask for coffee twice.
I am an SPG Gold member and highly recommend this hotel.
August 2, 2012
Rated 3 out of 5 by LAJim It was a nice comfortable stay, until......
a 3 night stay for a long weekend. Relaxing room, very comfortable bed.
A Shocker was that parking was $20 a day self-park, or $30 a day Valet. Not good.
Spent Sunday afternoon at the pool relaxing, and had to clean up and get ready for "Billy Elliott" playing next door. Returned to room to find out that there was NO HOT WATER.....and wouldn't be until midnight. A quick call to management apologized that they had apparently overlooked notifying us by letter, phone message or by any other means. No lobby sign, no email notice, no under-the-door letter, no voice mail message.
Totally unsatisfactory. In return they offered to cover our minimal room charges --- a few drinks at the bar and the pool over 3 days.
This place needs help -- hallways have carpeting that needs to be stretched out to remove loose areas, rooms need an update - there were no electric outlets at the room desk. And they certainly need better customer communications.
April 23, 2013
Rated 3 out of 5 by Trish64 needing improvement
The facility was nice but very disappointed in the helpfulness of the staff. I was shocked that the staff knew nothing about how to help us get around. They acted like they were new to the area. Also, their little store on site had basically nothing available and closed extremely early. If we needed anything we had to walk to get it.
May 6, 2014
Rated 3 out of 5 by kmk00 Average Stay
I proudly work for Starwood, so was excited to bring my family to a property in California, and unfortunatley it fell short and my family was not impressed.
In our room 1 of our 2 phones were not working and after we called down to the front desk, it never was reparied during our stay.
The shower in the bathroom was not working properly as when it was used, water backed up to my ankles!?!? When I called down to the desk telling them about this, I said we would be leaving at 12pm, and for them to come AFTER that time to fix it. Moments later we received a knock on our door - as we were half dressed, grying to get ready to leave --- it was the repair man. Really?
We also asked for new wash cloths at that same time - after 12pm when we were gone, and moments after we shooed the shower repaiar man off, another staff member with the wash cloths showed up.
It wasn't a horrible stay, but as a Starwood employee, it was a bit of an embarassing stay.
February 10, 2014
Rated 4 out of 5 by sagebrushbob room 1520 12/29
The staff was exceptional, and made the visit work for us. The room was a nice upgrade, but we could never get it warm enough, and the bathroom sink drain was clogged. a visit by the engineer didn't improve it. Luckily, my wife and I could share the bath in the adjoining suite.
We love the location, ideal for shopping and for attending plays.
December 31, 2012
Rated 2 out of 5 by sad4Westin Great Bed...old room
Heavenly bed is great, but the room was old and dirty. 30 minutes for shower to drain. Stains on furniture and head board made the room feel dirty. Towel rack placed in front of sink made the bathroom difficult to even brush teeth. Used to be great hotel and have previously been happy.....now it is just old and sad. Staff was great!
April 18, 2014
Rated 4 out of 5 by Jordi66 Great Hotel
Good accomodations, excellent service and attention by the staff. Room comfort was superb. Will stay again.
August 13, 2014
Rated 4 out of 5 by AngelaR2010 Fantastic Staff
This hotel is clean and well appointed, but the highlight is the staff--so helpful and accommodating, and responsive to requests. I was amazed, and grateful, that on Christmas Eve and Christmas, everyone was so wonderful, even though they had to be at work. Added plus: right across the street from South Coast Plaza...short walk, and fun.
December 28, 2011
Rated 2 out of 5 by mhoffman Green initiative
Do not elect to take the green initiative. I did in order to receive additional SPG points and my room was only "cleaned" once during my five day stay. No clean towels/sheets is unacceptable of a starwood hotel and should never be an option given to guests.
July 10, 2014
Rated 5 out of 5 by Becky2 Second stay
Several years ago I stayed at the Westin South Coast Plaza, Costa Mesa as well as this weekend. Both times it was to attend a conference. The rooms,and all facilities were very good. Also the food top notch, and located within walking distance to the South Coast Plaza Mall. A great hotel to stay at for vacation or conferences....thanks.
March 27, 2012
Rated 2 out of 5 by Cherie46 unrestful night
I checked into my hotel in the evening of the 4th. I had meetings early in the morning so i retired to bed around 9:00. I was woken out of my sleep with loud noise, slamming of doors, laughter and loud voices around 11:30. Waited for about 30 minutes to see if it would quiet down when it did not i made a call to the front desk to complain. They said they would send security right up..... About 12:23 am i made a second call to the front desk to let them know that the noise had not stopped and nobody came to ask them to stop. Around 12:30 security finally arrived to ask them to quiet down. 12:45 am security calls my room to let me know that they were sorry it probably wasnt going to get better... (no it wasnt it got worse). So they asked me if i wanted to move. Of course if this is the only way i am going to get any sleep. Very disappointed that i am the one inconvenienced and is packing up my room to move to a new floor so i can get rest at 1:00 AM.
June 6, 2013
Rated 5 out of 5 by DebAce This is a great hotel
I love the SCP Westin. From the room amenities, the proximity to the South coast plaza Mall, the Westin workout ...shoes and clothes ... the gym, the green choice for room service...it is a great value and wonderful environment.
July 19, 2014