Rated 5 out of 5 by BobMiki31 Our ASME Code Meeting
For a difficult time booking the reservation which was actually 2 , the first for one night - 2-9-2013 and the second for 5 nights - 2/10/2013 to 2/15/2013 - the check in process went superbly and credit for that goes to your check-in girl. Our stay itself went well, all we could have expected given that my grown son stayed with us and was ill with the flue. Given that the hotel itself and staff where great.
Making reservations though were less than good especially the static I experienced when a change in the dates of arrival and checkout were made by telephone.
February 18, 2013
Rated 5 out of 5 by london43 Lovely staff
All the staff were exceptionally friendly. Given that this hotel was a little further than what I had asked for, I would still rebook in the future as I appreciated the service.
March 30, 2014
Rated 5 out of 5 by Charlie69 Work or Pleasure
The Bonaventure is a wonderful facility.
The architecture is unique, classic and wonderful.
The staff is up on every need.
The Heavenly Bed and Heavenly Bath are both comfortable and wonderful.
The location is ideal for downtown LA business.
And the restaurants in the facility and varied and very good.
I would stay here everytime I travel to LA if it's not already booked!
And I recommend it to all travelers - business and pleasure.
March 8, 2014
Rated 2 out of 5 by SPG88 Westin Bonaventure
Hotel is very dated. It is difficult to navigate for any business or leisure traveller.
April 1, 2014
Rated 5 out of 5 by Jazzi The customer service was excellent.
The staff was very friendly. I had a small problem with the tv and the response was quick. Thanks to everyone for making my visit great.
August 25, 2013
Rated 3 out of 5 by ATraveler Pretty Average
We live in a coastal Southern California town, so maybe we were expecting too much...I'm wondering what's heavenly about a short little bathtub with a showerhead that came from the low end of the line at Home Depot. The housekeeping was a little off...the bed was made but the trash wasn't emptied, all in all, it just wasn't quite up to point. It felt like the place needed a facelift, and Westin, get with the wi-fi program - $25 for two nights of in-room wi-fi is ridiculous. I'm sure it's fine for business travelers, but lesson learned for getaway-type travel.
February 18, 2013
Rated 3 out of 5 by johnny5u Nice - but a few minor annoyances
I enjoyed my stay here on business but several things did detract from the overall experience:
1) Rooms are nosier than I would have hoped from a major hotel.
2) Sheets seemed scratchy to me.
My biggest pet-peeve was what they didn't provide: Free internet, an airport or convention center shuttle, breakfast - all pretty much standard for lodgings at half their daily room rate.
That said, I enjoyed the architecture and overall ambiance. And the swimming pool was wonderful..warm, inviting, and sheltered, nestled in the bowl created by the neighboring towering skyscrapers.
The staff were pleasant and helpful at every opportunity. They coped well with the major waves of check-ins and check outs from my fellow convention attendees.
May 23, 2012
Rated 2 out of 5 by haukyfn For the amount of money, disappointing
Very disappointed to get the run around from the staff in the evening. We were assured a bar would be open around midnite and were sent from one place to another, up and down elevators, etc. and the only bar open was a nightclub. We were looking to have a drink and unwind after a holiday party.
In the morning, after already entering the shower, I discovered that there was no shampoo to be found in the bathroom. As I was already soaking wet, I was not going to call housekeeping and have a potentially long wait for some shampoo. Additionally, the tub/shower was not draining and I was mid-calf deep in water by the time my shower was done.
The water-stained ceiling in the hallway outside the room did not look good and should probably be addressed.
December 19, 2013
Rated 4 out of 5 by cherubscup Great Stay but Disappointing Check Out
Everything about the hotel was great excpet the check out process. No opportunity to check out using the in-room TV meant that everyone was waiting in line at noon on a Sunday with only three desk attendants available. Also, since no self-park is available, the wait for valet took 1.5 hours. I felt awful for the fellow guests and the valet attendants as the entire lobby and parking areas were severely understaffed. I requested the parking fees be removed from our bill, however, due to the wait which ruined all Sunday afternoon plans before heading home.
August 17, 2012
Rated 5 out of 5 by PandA Perfect for a local get-away
My husband and I stayed for a night to celebrate our 4th wedding anniversary. We were surprised with a room upgrade because the gal we made the reservation with knew we were celebrating. That was an exquisit surprise. We enjoyed the views, the room was extremely clean and the bath ammenities were very nice. We took the train to get there which was very convienient. It was such a nice stay! The room service we ordered in the morning was brought surprisingly fast and everything trasted delicous. I coulnd't be happier with the level of service i recieved.
May 20, 2013
Rated 4 out of 5 by myskymama Business trip
Room set up by my company. Presented SPG gold card on arrival. No upgrade offered. Pleasant and quick checkin. Small room. Very comfortable beds, nice modern room. Nice size bathroom. Trash on floor behind bathroom door. Dirty straw picked up by my young visiter. Nice pool very clean. Pub across from pool was nice for dinner. Happy hour menu a great option. Great service sat outside. Food quality very good. Will eat here again. High prices at the gift shop for snacks. Liked having Starbucks in the am in my room. $38.00 dollars per day for parking was very high. Felt hotel should offer an airline discount or a discount for gold SPG members. Will look for different options next time. Overall very nice modern hotel. Would stay here again.
September 2, 2012
Rated 4 out of 5 by DL11 Worth it
Enjoyed the location/convenience, cleanliness, layout, and other venues inside the hotel. Always treated with courtesy and respect. A bit surprised some items weren't automatically included given the class of the hotel (Q-tips, cotton balls, makeup remover. etc.), but no doubt they would have provided it if asked. Also, would have preferred option to check out via in-room television versus standing in line at the front desk. Otherwise, brilliant place to stay and convenient to freeways. Not much to do in the area outside the hotel, so keep in mind.
May 20, 2012
Rated 5 out of 5 by beeper Healthiest breakfast in the Starwood Group
We have a Standard Poodle so always choose this remodelled property when we drive to LA. Staff is awesome. As Platinum, got upgrade to lovely suite. Never expected breakfast with a buffet that included eggs whites with veggies, steel cut oatmeal, great fruit choice, every type of yogurt, skim milk, an Asian option, and every yummy, buta bit decadent choice from pastries to bagels , cream cheese and lox. Great restaurants nearby. Outdoor pool was still open. Nice gym. You'll be happy here. Not a big drive to freeway or Wilshire into Beverly Hills,
November 19, 2012
Rated 3 out of 5 by GT24 Hotel is ok.
The hotel itself is nice enough and the facilities are good. My main complaint was that the room was not completely clean (there was still trash in the trash can), and the room smelled as if someone had smoked in it recently. I believe that must have been the case because I had terrible allergies and my eyes swelled up in that room (the condition cleared up quickly after I checked out). I did ask to be moved when I got to the room because of the smell, but because of the salsa congress, the hotel was full, which I understand. Still, the fact that the room had not been kept up was disappointing. Also, for some reason the first night we were there, housekeeping came by at almost midnight, supposedly to clean the room. I thought that was odd.
May 27, 2013
Rated 5 out of 5 by STARFLEET An even more amazing stay at the Westin Bonaventure!
Honestly, my stays at the Westin Bonaventure get more amazing every time we come...but this one tops them all! Judging from the room descriptions on the WB web site, we must have been upgraded to one of the spectacular Huntington Suites...this was a real WOW!! Thank you to the wonderful folks at the Bonaventure! This was a visit to our son (who lives in LA,) and a visit to remember!
The quality and design of all the rooms we have had at this hotel are beyond compare in downtown LA, but that same finesse and exquisite design sensibility, when spread over a multi-room suite really brings the hotel's "vision" into focus...this is California sophistication the way you might imagine it...it just works!
The Westin Bonaventure is a Starwood gem.
October 21, 2012
Rated 3 out of 5 by mmb1260 Bathroom fan noise
The bathroom fan noise was terrible !!! we stayed in room 2944. The front desk was very nice about it but apparently the only way to turn off the noise was to turn off the fan and that was not allowed because ... bla bla bla..
The refrigerator made a lot of noise too and the door did not close... we unplug it since we did not need it. The rooms are not sound proof and there was a birthday party two doors down the hall, and I could hear the next room people answering the phone and going to the bathroom.
Clearly you need to update your rooms !!!
November 27, 2012
Rated 4 out of 5 by pandorales Iconic Hotel Experience
I took my husband to this hotel because he had never traveled to Los Angeles before and I wanted him to have a special experience. The Westin Bonaventure is an iconic hotel, having been in dozens of films over the last few decades. The room was excellent; view outstanding; comfort level was off the chart - so much so that we took the brochure on the bedding home with us because it was comfortable. Our only very minor criticism is that there isn't really anywhere to eat nearby late at night. Other than that, this hotel is worth the experience.
May 17, 2013
Rated 5 out of 5 by STARFLEET Oasis
The Bonaventure has consistently been a wonderful place to stay in the heart of bustling downtown Los Angeles. The rooms are lovely and the staff couldn't be friendlier!
March 23, 2014
Rated 4 out of 5 by Traveller74 Iconic hotel in cool downtown LA
Stayed at the Westin Bonaventure Hotel for business and found it to be a perfectly comfortable stay. Staff were helpful and friendly without being overly so. The location in downtown LA is a convenient base and the building itself is iconic and spectacular mirrored glass structure, even if it is starting to show it's age. I had breakfast and room service dinner at the hotel, and both were well above the standard one would expect from a business orientated hotel. If I return to LA anytime soon, I would happily stay at the Westin Bonaventure.
June 8, 2012
Rated 5 out of 5 by Scott468 Good location and great brew pub!
Stayed three nights while attending a conference. Registration was great. Brew pub was a great way to end the day. My wife enjoyed the pool area. All hotel personnel were friendly and knowledgeable. Wife also enjoyed the proximity to the fashion district.
March 18, 2014
Rated 4 out of 5 by wpc5669 slow check-out
My stay was very good until the check-out experience. there were three stations manned, some with two personnel, probably training involved. I had no problem with this, however, I waited in the preferred guest line for over 5 minutes before anyone recognized my presence and began my check-out process. Then, the computer was unresponsive at the preferred desk which was unmanned until the agent came to assist me. he also had to go down the line at the desk area to obtain the printout of my bill. The printer was not printing properly so I requested that he e-mail me my bill, but he could not find my e-mail address in my profile. I checked the web soon after this (maybe 10 minutes later) to check that my address was entered and found that it was there.
August 4, 2013
Rated 3 out of 5 by mtimoteo No benefits as a SPG Platinum
I have stayed here several times, each time leaving unimpressed. Being a Platinum member gets you no additional benefit other than perhaps a high floor room from which you can still here traffic from. This hotel has no club lounge, breakfast voucher for Platinum members, nor suite upgrades....At least none that Ive ever received even up asking for one ahead of time.
March 7, 2014
Rated 5 out of 5 by Voyageur Perfect for business
I've stayed here twice - the Bonaventure is surrounded by restaurants and shops that are all within walking distance. The rooms are cozy, and views are typically quite nice.
I only have 2 complaints, one of which would be that only 1 device can be connected for the daily fee, which can be impossible if you are trying to run a laptop, a tablet, and any other devices via wifi unless you pay the fee for the extra devices. Secondly, the price of room per night varies - although most of the time it's reasonable, I fear I may not be spending the night on my next trip because the weeknight cost has doubled (during a non-holiday season),
The bar in the lobby is great for a night cap, and the food does the trick. Lastly it's very easy to get to the I10 highway.
September 10, 2013
Rated 5 out of 5 by Mark60 Five Star plus
Thanks to the outstanding staff at the Westin Bonaventure for making a recent stressful business trip as relaxing and up eventful as possible.
The staff was outstanding in anticipating my needs and made successful recommendations for each of my meals. The room was outstanding as we'll and exceeded my expectations for comfort and ease of business.
March 7, 2014
Rated 1 out of 5 by Color13 Staff needs attitude adjustment
The front desk staff at both check in and check out were fantastic however the servers in the restaurants and the staff at the lobby bar were less than friendly and sometimes outright rude. Given the choice of hotels in LA this is not one I would recommend. The night club ( if you can call it that) was even worse than the hotel staff. Attitude with no reason as they were the most rude to everyone. a dress code ? really? they only warrant jeans and shorts and not anything above that. I suggest a look at the hotel service overall
October 9, 2013
Rated 5 out of 5 by hope2play 5 Star Says It All!
As a Platinum SPG Member, I visit a ton of Starwood hotels. Westin Bonaventure is on of my very favorite hotels to stay at. In fact, I always look forward to my 'other' home.
The Front Desk is outstanding. They understand the Starwood culture of giving guests a wonderful experience vs staying in a boxed room. One of their new managers literally led me to the specific elevator I needed, (I think they have 8 in total) and pushed my floor button for me.
The food is always fresh and great to eat. Going back again in just a few weeks!
June 1, 2013
Rated 4 out of 5 by GWT1954 No hot water for 2 days!
We had to endure 2 days of no hot water, having to take cold showers. Seems the LA County provides hot water for the hotel (Which to me seems weird) and one of their pipes broke. It took 2 days to to fix the pipes, meanwhile we had to take cold showers. On the second day we told the hot water would be restored by 5 am but by 7 am, i had to get ready for work and still no hot water. They did leave a message around 9 am, that we can get a pass to take a shower at the YMCA. Well too late most people are already at work by 9 am!
October 12, 2013
Rated 5 out of 5 by teacherleader Parking service has fallen
Leaving the hotel, my parking ticket number slowly scrolled up the screen, only to disappear after 20 minutes. I waited for about ten more cars to appear; still no car. I asked at the desk why my number had been on the board, only to disappear, but my car had not been delivered. They had no explanation for why they had never gone to get my car. It was finally delivered over half an hour after I had given them my ticket. There seemed to be no order to how the cars were delivered---the man behind me waited only 5 minutes for his.
January 28, 2013
Rated 5 out of 5 by Greg5112Lund One of the finest hotels I've ever stayed at.
My wife and i loved our stay at the Bonaventure. It's a great hotel with friendly staff.
March 21, 2014
Rated 4 out of 5 by edad Large hotel with many amenities
The room was clean and comfortable. The staff were genuinely nice and helpful all of the time. Large and comfortable lobby area.
My room was near the elevator and I could hear it go up and down, but not too bad. The tub had a bit of a problem draining and I could hear the ice machine across from room.
The bar in the lobby is very nice, with friendly bartenders. The restaurants are good, but pricey.
Good to stay if you are there for an event or local work during the week, otherwise there is not a lot to do around here.
April 16, 2013