Rated 5 out of 5 by RaquelL Perfect
Everything was perfect - the room, the staff, the room service, the wake up call. My only complaint is that when I called to ask about parking alternatives, they did not mention the cheaper lot one block away.
December 3, 2012
Rated 5 out of 5 by Alandude Very nice veiws everywhere you go...
Great staff from the Valet ,fount desk and restaurants and bars, all was great service. We had to check out everything because this place was so cool. Our favorite was the rotating lounge on the 34th floor.
July 20, 2013
Rated 1 out of 5 by JimUSC78 Operational Defieciencies
I travel all over California and have never stayed at a hotel that was so out of touch with it's customers needs. Since there is limited space to write everything down I am going to paraphrase as best as possible.
1. Address doesn't correspond with where to register or valet park. 2. 20 minute wait to register. 3. Given a room that was never cleaned. 4. No contact number on room phone for front desk. 5. Placed on hold for five minutes trying to get room cleaned. 6. No instructions on how to check out or tv check out system. 7. No bill under door in the morning 8. Wrong amount on bill.
April 6, 2012
Rated 5 out of 5 by Cfergu6 Had a great experience
The hotel that my girlfriend and I stayed at was wonderful. Great service from the front desk and room service. The rooms were very clean and the valet parking was outstanding.
February 19, 2013
Rated 5 out of 5 by bruce1 Howell stay
Great room. We celebrated my daughters birthday with 3 of her friends and had a great stay. Our room was very clean and updated with a great view of the city. We will be back.
February 20, 2013
Rated 5 out of 5 by Kam26 2 Day Stay on business
I liked this hotel. It was clean, quiet and in a decent section of the city. The bonaventure brewing company located on the 4th floor was excellent.
December 16, 2012
Rated 2 out of 5 by DH457 Nickel and Dimed
You really get treated like a schlep by SPG at this hotel. Your membership, if it is not yet Platinum status, does not really count for anything. Parking is $42 a day, which made the room ultimately cost as much as luxury hotels that I declined to stay in. The internet, the easiest thing to offer SPG loyal customers, cost $25. I could have stayed at a proper luxury hotel for what I wound up paying. Instead, I am staying at a very dated, loud, and really rather expensive hotel. Also, don't stay by the elevators. You'll get to hear everything all night.
May 28, 2014
Rated 2 out of 5 by MadTraveler Chaos & Confusion
I was invited by a third party to stay at this property to make an appearance at their event at the Nokia Theatre. There was a mix-up with my reservation and despite my confirmation # and dates from the group who coordinated everything, the front desk agent was confused and frustrated and ultimately retreated to a back room for 15 minutes seeking answers to the issue. The overall check-in process lasted 40 minutes (6:30 pm to 7:10pm PT to be exact.) Then she couldn’t get the credit card swipe to work, so in an effort to not be any later for my appearance just put cash on the room so that I could get checked in. Because of the confusion, she offered to comp my parking for the stay. On Sunday morning when I checked out, the comped parking was not indicated. A manager had to come to the front desk, review the scenario and explained to me a long story about group reservations and how it can be complicated as a way to justify their poor customer service that weekend. As a hotel property that has shot countless movies and are supposed to be accustomed to hosting larger parties and conferences, I was shocked by how bad things turned out. I’d never stay here again based on this complicated experience.
November 4, 2013
Rated 2 out of 5 by Starwoodfan2202 Underwhelmed
I consider myself to be pretty reasonable, so by any means this is not a hate letter of the hotel. I have just come to expect much more out of the Westin than what I was treated with in LA. When I first arrived at the hotel, the employee checking me in had no idea as to whether I was an spg or not. I found this surprising as usually the employees recognize me right away. Additionally he said I would be receiving a king bedroom which I was delighted with. When I got to the room, not only were there 2 queens but it was one of the most awkward shaped rooms I have ever stayed in. Almost impossible to turn the tv to face the bed I had chosen to sleep on. It didn't take long to realize that I was also in a connected room. I could hear almost every word of the conversation that was being had in the room next to me. Furthermore in the morning I awoke to the loud noise of running water around 5 am. I have never been in a room where the water from the neighboring rooooms shower could be heard so loudly.
I was only staying for 1 night so I felt no need to express my disdain, however the experiencing was less than Ive come to expect from a Westin.
Thanks for taking the time to read this.
January 8, 2013
Rated 5 out of 5 by dm1244 Great Hotel
I love this hotel. I'm looking forward to my next visit to LA and I will be staying at The Westin.
July 31, 2012
Rated 5 out of 5 by Freedy Great place to stay in downtown LA.
Excellent staff, great rooms, super location.
October 22, 2013
Rated 2 out of 5 by Michael16331 An Aging Facility
I wanted to like this hotel as I typically have a good experience with Westin but I couldn't. Immediately after checking in, the disappointment began.
The lobby design with the four towers is confusing and maze like. After the front desk, the chances of encountering helpful staff is slim to none.
Once up to the room, the confusion continues. The guest floors are tired and worn out. The linens look yellowed and not fresh. Everything is cramped.
To add insult to injury, the internet experience is appalling and in reviewing my folio, I see I was double charged for internet.
Experience in the bar was also disappointing with very slow, unwelcoming service.
This is not a hotel to which I would willingly return. Checkout was almost a nightmare. I've never experienced a line to checkout that was so long. I would have liked the opportunity to dispute my internet charges but that wasn't possible because I never made it to the check out desk. Luckily, the concierge helped me to leave and for that, I am thankful.
But then that brought me to getting a cab at the door. Your kind and service-oriented staff ordered me to three locations to wait in three different lines. I felt like cattle. I didn't like that at all and that isn't the Westin I know.
June 22, 2013
Rated 5 out of 5 by Girl505 Great Room & Food! Simply the Best!
I stayed here for a conference earlier this year and I had a great stay. The staff and employees were kind and courteous. When I had some concerns and questions, it was handled right away. My room was very comfortable. I only had a small issue with the concierge. We didn't know that there were restaurants in the 4-5th levels (it was our first time). And we had approached him and asked him where we can get a bite to eat, he referred us to a place about 1/2 a mile away (we ended up at Johnny Rockets). Low and behold, all we had to do was take the elevator to the 5th floor. We were lucky we realized that on the second day of our stay. Thank you again.
April 12, 2012
Rated 5 out of 5 by Tania5769 First time in LA
Great room, very clean and comfortable. Loved the bathroom, lovely shower. Fantastic room service, and wide selection of meals available. All staff members were very helpful. The hotel had the best lobby I'd ever seen, and a great gift shop and business centre. Great bars and restaurants in the hotel. Concierge were extremely helpful in organising tours. The room service staff were extremely professional, especially a man named Dow. What a lovely man, and a great representative for your hotel. I called the bistro manager and gave excellent feedback for the service. If I'm lucky enough to return to LA I'll definitely return to the Westin Bonaventure.
October 16, 2013
Rated 3 out of 5 by THDUBUQUE Front Desk Staff needs work.
We checked in and received our rooms next door to each other; one standard king room and a room with two queens. When we reached our SPG level, one of the rooms was ready to go, but the other one had already been booked. Our cards didn't work and there were people already in our room. When I went down to the front desk, the clerk did not acknowledge the problem, nor did he apologize. Luis was his name, I believe. He move us to a different room on the same floor but in a different tower. It made out stay a little less convenient because we were not next to each other. He didn't offer to move the other room so that we were closer, he didn't offer an alternative option, he didn't even apologize. Although this wasn't a huge issue, I expected to be given a little more respect than that. We called down to the front desk the first night we were there and the woman that answered the phone was not very helpful. We asked for a local pizza place and she told us Pizza Hut or Dominoes. We asked to be transferred to the concierge and he told us that we should eat other food because the pizza places in the area, "were not very good". We walked down the block and saw California Pizza Kitchen and a couple other local spots that all looked great.
There was a long wait so we ended up eating at the pizza place down on one of the main floors in The Westin and the lady that helped us there was very kind and attentive. The pizza was average, but her service was exceptional. She was very fast and efficient and had us back to our room in about 10 minutes.
I was very impressed with the workout facility. It had everything that I needed and was very clean and organized.
The beds were clean and comfy and the bathrooms had plenty of towels for all five of us in both rooms.
The location was great, we were able to get to Target for a few items that we forgot at home. The valet service was exceptional. They always had our car ready when we called and were very helpful with directions. I would stay here again and give the front desk another shot, but it needs some work.
June 23, 2014
Rated 1 out of 5 by giga1027 Terrible stay
The front desk staff double charged my credit card twice. When I went to buy breakfast the next morning, my credit card declined. Can you imagine how embarrassing I was if I have to buy my clients' breakfast and my card declined? Then I have to call my credit card company for half an hour to get the issue resolved. This is extremely inconvenient for me. Front desk staff was not helpful in resolving my problem that they created. i was left with much frustration at the beginning of my conference. This is by far the most stressful stay I had in a Starwood property.
April 29, 2012
Rated 4 out of 5 by 43Medina Great Location
This is a great place to stay if you want to get around downtown in the most easy way.
June 18, 2014
Rated 5 out of 5 by JulieAZ Guest Recognition - 18 years later!
First of all, I have to tell you that I worked here in 1995/1996 for about a year. I now have my own business, am a "hotel snob", and an SPG member, and usually frequent the Starwood Westside hotels.
So business brings me to LA, and I go back to the Westin Bonaventure - what a wonderful service experience and the room renovation was great! I check-in, and am invited, as a valued SPG guest, to have a glass of wine complimentary at the bar on the rooftop. Good wine selection and no restrictions on my complimentary wine by the glass from the "by the glass list."
I go to my room, and order room service - it was fabulous - this is one of my favorite places to order room service (Excuse me, "in room dining" - because it is just that - a dining experience where you are served, your food presented and service is apparent.) Anyway - the room service guy remembers me from 18 years ago - and runs to the kitchen to get me a cookie dessert with milk.
It gets better! (BTW - the cookie and milk hit the spot and were a special treat.) The two hotel operators - Tom and Arci - see my name on the guest list, and send me a bottle of wine; plus call to talk and catch-up. WOW - they remembered me, and it made this stay so special.
I came back about a month later, and called Tom, upon my arrival (My internet wasn't working right; and I needed to know who to call.), and we chatted, while he put me in touch with the internet 800#.
This is one of my favorite hotels in the US - I love the architecture, the valet lot is easy, the food is always excellent (And in-room dining is dining...), plus where do you get a staff that remembers you 18 years later!
January 31, 2012
Rated 5 out of 5 by APfromMN 300 Nights at the Bonaventure
I've been staying at the Westin Bonaventure for the past 2 years most weeks. The fact that I've happily come back for that long should tell you what you need to know about the quality of the hotel - but let's delve in a bit.
The staff here is fantastic. While it is certainly common for hotels to know their most frequent guests, this group goes beyond the norm. Nearly all the staff is friendly and knows my name and the names of my coworkers. In addition, after only 1 prior trip to the hotel, they also knew my fiance (now wife) on sight.
The rooms are also excellent - good sizes for traditional rooms and suites. If you are in a room facing an elevator, I would recommend pulling the heavy shade closed as lit rooms at night with only the thin curtain can be a bit short on privacy. This is an easily overcome "problem" and certainly not proven to be a deal-breaker.
For food, there are aplenty of places to eat in the hotel itself if you look. Basics like Subway and other easy fair, up to the unusual (Angry Chef - affordable and good - try it) and some nice mid-range places (Sushi, Bonaventure Brew Co - though the Brew Co). All work for a variety of tastes and are easy. You also have LA Prime up top and plenty of places near by in downtown (Drago, LeKa, Public School, and 6th St Tavern are all good bets).
The "bad" is uncommon and livable, but of course nothing is perfect. On rare occasions (a handful of times in 2 years) there are some hot water issues at peak times, but nothing that I've felt was really bad. Connections to the business areas of downtown are available and convenient but you may want to ask the hotel staff for directions as the bridges can be a bit tricky if you don't know where you are going. Late nights the front desk can be a bit shallow-staffed as well, but they don't let that stop them from giving you top notch service when you come in.
The Bonaventure is a great hotel with a top notch staff. You'll have a good stay. If you are looking for a place in downtown LA, look no further.
November 11, 2013
Rated 5 out of 5 by SteveO Conference attendee
I can start with WOW! From the second I walked in it was first class. The one special request I had at the time I reserved the room was for a high floor. They had a room for me on the 24th floor facing the City. That was so cool of them to do that! The first thing I noticed about the Bonaventure is how uniquely it's built. You can get lost in there which for me was a good thing. Every day I discovered something new. A new shop, new place to eat, a new fact about the hotel and a new view. I got to my room and it was very cozy. The restroom was clean and the shower had plenty of water. The bottled water was a great touch too. The AC worked great and the bed is like a cloud. Plenty of room in there for me too. The ice machine provided nice, very clean ice. One thing I noticed is how quiet the room was. I mean really, really quiet. Street noise was non existent on the 24th floor. But even hallway noise and noise from neighbors showers, closing doors, chatter, etc. was non existent. I felt like I was up there by myself. Ad the room service is fast! During the week, I tried the burger, the wings, carrot cake and brownies on different nights. All were fantastic. Pricy but private. They under promised and certainly over delivered. Told me 30 minutes and it was like 15 tops. The food is great. You won't be disappointed. The service is equally great. Plus, nice eats at other places inside the hotel. Captain Lees has great fried fish if you desire. And I had Korean food my first night. One thing on the bath amenities. I really liked them and found that they sold them at the hotel too. So I was able to buy some soaps and shampoo to take home. Overall, this place is great. I forgot everything about home and work the week I was there. I really disengaged and felt I was living another life because at the time, that experience was what I knew. I had no bad experiences from check in, bag service, room service, housekeeping, meals or anything at all at the Westin Bonaventure. It was very cool to know the history of the place and the movies that have been filmed there too. True Lies is a favorite of mine and the hotel elevator scene was filmed at the Bonaventure. Stay there, you won't regret it!
June 8, 2013
Rated 3 out of 5 by CSEAGC Unfriendly
Staff besides James who was a bell man were very unfriendly, unhelpful and during meals in Pasadena Room were outright RUDE!!! Telling patrons they had to go to another food station because they were closing down yet there was perfectly good food available and NO SMILES on faces!!!
This is a well known Hotel, you would think staff would smile and make their customers who are paying a good price feel like they are welcome #1, their needs are important to them #2, and that they have the best stay ever!!!
I know many jobs are thankless but it's a job and you should do the best you can because it means more business and you are guaranteed work for a long time!
September 6, 2012
Rated 4 out of 5 by Imascrpr Not normal stay
We stay here 4 times a year, this was the first time with cold water showers Saturday morning as there was no warm water. This hotel usually has this problem in the restrooms located throughout the facility...usually freezing or scalding water. Nothing in between. Overcharged breakfast buffet....staff didn't honor conference discounted rate. Super slow service at the little bar restaurant....water and tea refills took 20 + minutes. Food arrived, no utensils or condiments, another 15 minutes for them...equalled cold food. Ice cream arrived, guess...yes, no spoons...took 15 more minutes. Not the norm for this hotel. Disappointed!
January 30, 2013
Rated 5 out of 5 by SNMH THANK YOU FOR A WONDERFUL STAY AT Westin Bonaventure
From: Marie & Steven
Sent: Monday, December 16, 2013 3:20 To: McCue, Lawrence; 'Diaz, Marisa'
Subject: THANK YOU
Dear Larry and Marisa:
Thank you for a wonderful weekend at The Westin Bonaventure!
We are so appreciative of the extra efforts to make our weekend special.
From the time we checked in, to the dinner at LA PRIME, every moment was special, attentive and relaxing. We truly had the best anniversary ever!
I asked my husband if we can book at least one trip a year at The Westin Bonaventure each anniversary and we will.
Thank you again and please send me the survey link so we may complete the survey. You truly outdid yourself!
December 17, 2013
Rated 5 out of 5 by GM228 Stay to attend Conference
The hotel was perfect for a very large group. I had an issue at checkin due to having two confirmation numbers because I extended my stay. Front desk merged them so I would not have problems later in the week. The hotel was very clean, staff was courteous, and offered a lot of helpful advice. Having a microbrew on site was a wonderful experience. I ate there several times and was surprised at how affordable the menu was. The area is very walkable and you are two blocks away from a Metro station. The indoor floors 2 through 6 have a unique layout that is very conducive to power walking prior to stores opening. Stairs connect the floors and the entire area is open.
June 9, 2013
Rated 5 out of 5 by jrjett Second-to-None!
This is only our second stay at Westin Bonaventure and it will definitely NOT be our last! We were greeted by the friendly parking staff who were quick to grab our bags and direct us further. At the front desk, Sophie was extremely friendly and super helpful in accommodating us with an outstanding room. She even recognized and acknowledged us the next day as we and our friends were walking through the lobby. I loved that special warmth of being made to feel like a family member --esp at such a large hotel. All your staff should be commended for their friendliness and professionalism. Looking forward to the next time... :)
March 20, 2013
Rated 5 out of 5 by SPGrocks88 Great location in LA
Good location.. other than staff's responsiveness, everything was 5 star to me
May 5, 2014
Rated 4 out of 5 by LarryCC I wish the front desk could get it right!
I changed rooms three times, the fromt desk never seems to understand wha I'm asking for. I want a king room away from the elevators. It seems that they don't understand or just don't care. The back office does know how to take care of a lifetime platinum member. I'm told there are no upgrades available at the fromt deks but the managemant can find one.
June 3, 2014
Rated 5 out of 5 by 0614DS Great hotel for a business meeting
Visited this hotel for a conference and was very pleased with the comfort of the room and the quality of staff. Every staff member always had a smile, was very courteous and gave the appearance of genuine enthusiasm to please. Would definitely come back for a personal visit.
June 6, 2014
Rated 4 out of 5 by BobGT 2 problems
1 - The manner in which the check in area at the front desk is set up, all guests use the Preferred Guest line. The old way it was set up with the Preferred Guest line at the far end of the front desk worked well. A number of new variations have been tried moving the Preferred Guest line closer to the center of the front desk, none have worked. Suggest moving the Preferred Guest line back to the far end or adding signage to direct regular guests to the regular check in line and Preferred Guests only in the Preferred line.
2 - I did not receive my statement for the last stay under the door or via email as requested and there does not seem to be a way to get it online.
December 1, 2012
Rated 5 out of 5 by Gregg7 KEN at the Front Desk = EXCELLENT
My wife and I are both Senior Citizens and travel extensively. We also are big USC Fans and watche everyFootball home game.We stayed at the Westin LA 2 times within 3 weekends to watch the USC Football games. The first time we checked in we met KEN at the front desk. He was friendly and he made us feel like a family member. The second time we checked in, we were hoping to see Ken again. There he was, so we went directly to him. He was happy to see us and asked if we were here again to see the USC football game. It was like we were his best friends.We have stayed in Hotels in Hong Kong, Tokyo,London, Paris and many other places.We can easily say = KEN is the BEST ! ! !
November 6, 2012